We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Parking Facilities

Diamond Parking Services, LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Parking Facilities.

Reviews

This profile includes reviews for Diamond Parking Services, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Diamond Parking Services, LLC has 39 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    Customer Review Ratings

    1.05

    Average of 168 Customer Reviews

    Want to share your experience?

    Leave a Review

    Review Details

    • Jake B

      Date: 07/01/2025

      These mother ******* are one of the most predatory s*** a** companies i have ever come across. they charge you a MINIMUM of a dollar a f****** hour (which is a lot of hours when you liVE SOMEWHERE) and they ticket you for over $40 off the back. I have genuinely spent more on parking and tickets than I have on rent and it is the first month of living in the building i do.

    • Daniel W

      Date: 06/24/2025

      I recently parked at one of Diamond Parkings downtown *************** during a short visit. When I entered, there was no signage or notice indicating any sort of "special event" pricing. I was parked for about an hour.When I exited, the employee at the gate took my card and, without saying a word, charged me $80. I immediately questioned the charge since the posted rates were far lower, and there had been nothing stating special pricing. The attendant simply said there was nothing he could do.I contacted Diamond Parkings customer ********************** and, after nearly 20 emails and multiple phone calls, Ive received no resolution. I even asked what the special event was and when it occurredno one will answer that. Theyve now stopped replying *********** not disputing paying for parking, but $80 for an hour when no special rates were posted feels like a scam. The lack of transparency and refusal to engage with basic questions is incredibly disappointing. I would strongly caution anyone against using Diamond Parking.

    • Dara H

      Date: 06/16/2025

      ****** in a lot managed by this company in *****************. This is a medical building. They have no parking spaces alloted for longer than 2 hours. And yet medical offices/procedures and treatments often take (as in my personal experience) longer than this. I recieved a parking ticket for either $90 or $130. Where else was I supposed to park? How am I supposed to move my vehicle with and IV pole attached to me? This is absolutely horrific that this company preys on vulnerable people like this.

    • Terry N

      Date: 06/02/2025

      Terry N

      Date: 06/02/2025

      Diamond Parking Services tagged my vehicle while I was shopping at the adjoining mall; furthermore, when I attempted to pay on their website, I discovered that they had issued me an additional ticket with a back date from my previous visit to the mall shortly thereafter, though I never received a paper ticket for it. I wish I had the time to file a lawsuit for their unprofessional behaviour.

      Diamond Parking Services, LLC

      Date: 06/09/2025

      Hello,

      I am sorry to hear about your frustrations with us. We do need a little more information from you in order to research this situation further. Can you please provide the notice number to us and any other information you feel is valid to the appeal of this notice? You can send it to me directly at ***************************************** As soon as we receive this we can research this specific issue and find a resolution.


      Regards,

      ****** *****

      OFFICE MANAGER ~ PARKING SERVICES ******

    • Lauren E

      Date: 05/28/2025

      Lauren E

      Date: 05/28/2025

      They did not cancel a ticket after I proved that I had business within the building and it is a non paid parking lot for building with many businesses within it. The signage was poor, and the ticket is preditory in nature and not ethical.

      Diamond Parking Services, LLC

      Date: 05/29/2025

      Hello,

      Our goal with any customer,is to provide the reason the notice was issued, find a resolution and to prevent it from happening again in the future.
      We do need a little more information in order to research this situation further. Please provide the notice number to us and any other information you feel is valid to the appeal of this notice? Please send it to me directly at ***************************************** As soon as we receive this, we can research this specific case.


      Regards,

      ****** *****

      OFFICE MANAGER ~ PARKING SERVICES ******

    • Maria P

      Date: 05/19/2025

      Maria P

      Date: 05/19/2025

      Clearly there's an issue regarding their signage that's around the ********* area. I parked my car and paid for parking as there was a pay for parking sign in front of the lot. I've parked there multiple times and paid for parking at that same sign multiple times as well (including a time where a parking attendant was there and saw me). I parked my car one night for an event, paid for parking, and I was only in there for 2 hours and got a ticket for $61. When I sent an email to dispute it they said it's because it wasn't the right sign to pay? Even though their sign is hidden somewhere? And the only of in front of their lot is that pay for parking sign. They waived the fee for $16 but said this was the only time they'll do it. How about you guys make your signs a lot clearer where to pay for parking instead of having them far away and blocked from people's views. That's misleading and greedy to trick people that way!

      Diamond Parking Services, LLC

      Date: 05/20/2025

      Hello,

      I am sorry to hear about your frustrations and experience with us. 
      We do need a little more information from you to research this situation further. Can you please provide the notice number to us and any other information you feel is valid to the appeal?  Please email the pertinent information to ****************************************** As soon as we receive this, we can research this specific issue and find a resolution. 

    • Chris S

      Date: 05/07/2025

      Chris S

      Date: 05/07/2025

      Sleezy sleezy sleezy Worst business and customer ********************** ever *********** willing to employ this nonsense in their lot isnt with your business Do not deal with any company that would associate with them

      Diamond Parking Services, LLC

      Date: 06/11/2025

      Hello,

      I am sorry to hear about your frustrations. We do need a little more information from you in order to research this situation further. Can you please provide the notice number to us and any other information you feel is valid to the appeal of this notice? You can send it to me directly at ***************************************** As soon as we receive this, we can research this specific issue and find a resolution.


      Regards,

      ****** *****

      OFFICE MANAGER ~ PARKING SERVICES ******

    • Maria J

      Date: 05/03/2025

      Maria J

      Date: 05/03/2025

      Your signs are misleading. I parked for a few minutes where there was no sign, thinking it was for the area customers and got my mother's urostomy bags at ****. You're making profit by misleading people. You have no mercy.

      Diamond Parking Services, LLC

      Date: 05/13/2025

      Hello,

      I am sorry to hear about your frustrations and experience with us. I do need a little more information from in order to research this situation further. Please provide the notice number and any other information you feel is valid to the appeal of this notice? You can send it to me directly at ***************************************** As soon as I receive this, I can research this specific issue and find a resolution.


      Regards,

      ****** *****

      OFFICE MANAGER ~ PARKING SERVICES ******

    • Emily T

      Date: 04/17/2025

      Emily T

      Date: 04/17/2025

      Misleading signage leading to a ticket. I paid at a meter that looked to be theirs and was bordering their lot, 15 meters from an identical meter that apparently is theirs. Lodged a complaint with the city and will be diving in further, maybe *** go public. Diamond Parking denied any culpability and refused to remove the ticket - call attendant accused me of threatening her when I said I would need to go lodge a complain with the municipality if they weren't going to rectify the issue. Alarmist and predatory are the two words I would use to represent this business.

      Diamond Parking Services, LLC

      Date: 04/24/2025

      Hello,

      I am sorry to hear about your frustrations and experience with us. We do need a little more information from you in order to research this situation further. Can you please provide the notice number to us and any other information you feel is valid to the appeal of this notice? You can send it to me directly at ***************************************** As soon as we receive this, we can research this specific issue and find a resolution.


      Regards,

      ****** *****

      OFFICE MANAGER ~ PARKING SERVICES ******

    • spencer l

      Date: 04/08/2025

      spencer l

      Date: 04/08/2025

      April 8, 2025 Dear Diamond Parking My friend and I were visiting ******** this past week and we were invited to ********* restaurant in *********. We parked across the street in a lot and my friend tried 5-10 times to log onto the parking app in order to pay for our time in the lot. At no time was she allowed to access or download the app. We asked the restaurant and they said that seemed to be a pattern. When we returned there was a $50 parking citation on our windshield. If we had been asked to pay for an hour of parking, like a normal lot, we would have gladly paid, but a $50 citation without any opportunity to engage the app is very objectionable. We strongly object to the way this was orchestrated. Together with the restaurants description, it feels exactly like a scam. If the parking situation is a meter, we put money in, and no problem. But after multiple attempts to access the parking app with no possibility of being able to pay for the parking, no ticket should be issued. I have also forwarded this complaint to Thrifty Rentals, The Better Business Bureau and my lawyer.Thank you for your consideration.

      Diamond Parking Services, LLC

      Date: 04/10/2025

      Hello,

      Our goal with any customer, is to provide the reason the notice was issued to prevent it from happening again in the future, and then to provide a resolution.  We need a little more information to research this complaint further.  Can you please provide the notice number and any other information you feel is valid to the appeal of this notice? You can send it to ************************************************************************ . As soon as this is received,we can then review your specific appeal.   Thank you.

    Diamond Parking Services, LLC is NOT a BBB Accredited Business.

    To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

    Why choose a BBB Accredited Business?

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.