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Business Profile

Payment Processing Services

PMT Solutions LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Payment Processing Services.

Complaints

Customer Complaints Summary

  • 16 total complaints in the last 3 years.
  • 5 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:04/10/2025

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 04/10/25 I made an online payment for a Department of Licensing (DOL) debt. However, despite the payment being processed and my card being charged, I did not receive a receipt or any confirmation of the transaction. I attempted to contact your customer support via phone, but the representatives I spoke with were unhelpful and unprofessional. They did not provide any assistance or resolution to my issue, and instead, seemed dismissive and uninterested in helping **** hope that you will take my complaint seriously and take prompt action to resolve this issue.

  • Initial Complaint

    Date:02/18/2025

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    PM Resolution called and left a message ! I don't know who they are ! They looking for the wrong person ! They are running a scam ! I wish they STOP calling this phone! I will take legal action against them!

  • Initial Complaint

    Date:11/07/2024

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    on 9/25/2024 payment was made with the intention that the company would report payment to the ************. Their site does not specify that the customer has to manually add an extra $10 for a processing fee, therefore they were going to refuse to report my payment even though they took my money. I explained, that is fraud and they need to report the payment as received. As of 10/7/2024 they are still refusing to report payment, they claim the total due is allocated to a balance and does not include the processing fees even though their site says the fees are included. Their business practice is shiesty and they intentionally take advantage of uninformed people. I simply want my payment properly reported to the state of **************.

    Business Response

    Date: 11/21/2024

    Thank you for allowing *** to respond to Ms. ******** complaint.  Our records indicate that we received an account for collections from our client ********************************** for Ms. ****** on 06/18/2024.  We mailed Ms. ****** notification of the collection account on 06/24/2024. A copy of the letter is enclosed.  The letter gives Ms. ****** several options to pay her outstanding account.  It states that all credit card or ACH transaction has an additional $10.00 processing fee.  However, no fee is charged if she mails a Check, Money Order or opt to pay in person.  Our records indicate that on 09/25/2024 Ms. ****** paid by credit card on our website.  However, her payment was short the amount due.  A copy of her website receipt has been attached.  I believe Ms. ****** made a good faith effort to resolve her account and as a one-time courtesy, I have waived her transaction fee and reported her account as paid in full to the ***********************************

    Thank you.

  • Initial Complaint

    Date:09/06/2024

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Apparently I have a balance due with this company.I received no letters no information about this balance appears on my credit report Seems like a scam

    Business Response

    Date: 09/19/2024

    Thank you for giving PMT Solutions an opportunity to respond to the consumer complaint filed by **************.  It is our policy and goal to treat every consumer with dignity and respect.

    Our records indicate we received an account from our client Washington Department of Licensing for collections in our office for ************** on 11-21-2023.  We mailed ************ a letter the 11-24-2023. Our records indicate we never received a response from ************** until 09-06-2024 when she called our office and stated she had not received notification of the debt.  She requested a copy of the original debt be sent via email and she verified her mailing address as the same address we mailed her original letter to and where the Department of Licensing also mailed two letters prior to the account being sent to our office.

    Attached youll find proof of the debt,Washington Department of Licensing sent ************** notification of her dishonored payment prior to her account being listed in our office with no response from **************. The first notification was sent Sept ******* and the second reminder notification was sent on October ******* with no mail return.  At this time, we are unable to waive fees associated with the outstanding debt.   Should ************* choose to resolve the outstanding debt in our office.  She can contact our office Monday Thru Friday 8:00 am to 5:00pm PST at ********************. Or she can go online at www. Pmt-solutions.com   Please see the enclosures.

    Customer Answer

    Date: 09/20/2024

     
    Complaint: 22252109

    I am rejecting this response because:

    I am rejecting this response because:  In my complaint, I requested that the fees they charge be waved.  I did not hire them. Since I did not receive a copy of the lone letter they sent my mail ( very unreliable it seems). 

    A to my understanding the payment was declined on September 8, 2023.  I received confirmation  of the electronic payment at the time.  I also visited the ***  to receive my tabs  when they arrived  and was told nothing.  I even visited the *** several times this year and nothing was said to me about a debt, yet they say, and have provided A letter was mailed by them on on September 19 and again on October 19.

    When I  called PMT- solutions  I was hung up on several times.  When I did talk to someone, I  I requested All original documents. 

    Although the request was for ALL original documents, only the letters from the *** were provided, with a letter from PMT-solutions dated September 24, 2024. This letter that contains a name typo/change.   

     Did they contact me in November 2023 with one letter, like they say?   Does a debt collection agency only contact you one time by mail?


    Pmt-solutions would not give me any information when I called on September 8.  They did not give me information about their company, besides the name and the name of the person I was speaking with.  They did later say that it was an attempt to collect a debt.  I was finally given a website and an address.  I tried to look up the website and my web browser kept telling me it wasnt safe. When I was finally able pmt-solutions.com, it isnt until you push the make a payment button that things become secure.  I dont trust it.  What company in this day and age does make the entire site secure.


    Sincerely,

    ******* A

  • Initial Complaint

    Date:07/25/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    They keep calling and calling and calling. I tried to ask them why are they calling, but they will not let you get a word in. They talk over you. I tried to ask who was saying i owe them, but they keep talking and talking, not even acknowledging i have asked them questions regarding their call. I let them keep talking and told them i do not owe anybody nothing and hung up.

  • Initial Complaint

    Date:04/10/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I called them three times yesterday asking them how to make a payment and how to dispute this all the toll violation charges. They hung up on me again and again, So mean and ridiculous!

  • Initial Complaint

    Date:01/24/2024

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This company claims to be a collections agency but scams people out of credit card fees by claiming ACH transactions were declined due to insufficient funds. They say if declined for insufficient funds you are required to use debit or credit which has a $10 fee attached to it. They claim the attempt to oull funds from my bank occurred 1/2/2024 and after calling Mt own bank found no attempt was maid and there was no insufficient funds issue at all. They make this ACH "attempt" and then force people to pay and inquire a fee.

  • Initial Complaint

    Date:12/14/2023

    Type:Order Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I received a collection letter from this business. I tried to call them on Thursday, Dec 14th, 2023 to notify them the debt is invalid and I have proof and evidence to provide. I asked them to provide me the contact/email, so I can send the document for them to verify. However, the representative is so mean and nasty on the phone! I asked her why she is so angry and her customer service is so poor, she said she is debt collector but not customer services. Ok, I said even being a debt collector, you can be a decent human being and try to provide others with necessary info, so we all can work together and resolve the issue. You don't need to be mean, angry, and nasty on the phone with people calling to solve and find solutions. Thank you.

  • Initial Complaint

    Date:08/11/2023

    Type:Order Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    They send a pre collections letter. About a ticket that was still being contested. In trying to call them. They pick up and out you on hold and never come back. There is very shady business going on here. I need a call and resolution.

    Business Response

    Date: 08/23/2023

    Thank you for allowing PMT Solutions the opportunity to respond to ***************** complaint.  Our records indicate that we received a precollection account for ********** on 07/13/2023 from **************************.  We mailed ********** notification of his account the same day.  Upon notification that ********** was trying to reach our office we have tried to reach ********** by the phone number provided on several ocassions.  We left voicemail messages on the phone number provided both on 08/14/2023 and 8/15/2023.  We have not received a return call from ********** regarding the matter.  The precollection account is only placed with our office for 45 days.  Should ********** wish resolve the matter he can call our office Monday thru Friday 8:00 am to 5:00 pm at ************ ext.  105.

    It is our goal to treat every consumer with dignity and respect and to work with all consumers to resolve any concerns they may have.

    Thank you,

     

     

  • Initial Complaint

    Date:05/05/2023

    Type:Order Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    PMT Solutions has been calling my work phone non-stop for the past week. They have the wrong phone number and the business they are trying to reach is not the one I work at. When I do answer the phone it's just a robot and when I try to call back no one ever answers the phone. When I don't answer they leave dozens of voice mails within an hour of the same robot message. Please put this number on the do not call list ************* and ************).

    Business Response

    Date: 05/08/2023

    Thank you for allowing PMT to respond to the consumer's complaint.  Our records indicate the phone number ************ for four accounts placed in our office on 05-04-2023 for collections.  We do not a record of phone number ************.  We have marked phone number ************ as a wrong number and do not contact as requested.   It is our goal and best practice to treat every customer with dignity and respect. 

    Thank you.

     

PMT Solutions LLC is NOT a BBB Accredited Business.

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