Complaints

This profile includes complaints for Ecoshield Pest Control's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Ecoshield Pest Control

  652 Industry Dr Seattle, WA 98188-3406

  
• 

  Ecoshield Pest Control

  4927 95th St SW Ste C Lakewood, WA 98499-5963

• 

  Ecoshield Pest Control

  15846 Preston Pl Burlington, WA 98233-3550

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/29/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I hired Ecoshield to handle our ant problem. They came out for a service call and spent little to no time inside treating the ant problem. They said it was all exterior and promised no more ants as a result. Well. Still have lots of ants, so they didn't do what I hired them to do.I called their company and tried to have them fix it by coming back out. They refused to do so. So I cancelled my account.Now they're trying to charge me additional money on top of what they already charged.

  

  Business Response

  Date: 05/07/2024

  Dear BBB,
  
  We have thoroughly reviewed the complaint, account notes, and call recordings regarding this consumer's concerns. The consumer appears to believe that the initial service conducted on April 17, 2024, was incomplete due to the discrepancy in time spent treating the inside compared to the outside of the home.
  
  As a pest control expert company, our standard procedure involves establishing a perimeter barrier outside the home while performing targeted spot treatments inside. Our trained and licensed technicians apply products that are both safe and effective, adhering to best practices in pest control.
  
  The consumer contacted our team on April 29, 2024, requesting that we redo the initial service. However, our records confirm that our technician diligently serviced the property for over an hour. We explained to the consumer that regulations and safety protocols prevent us from redoing a complete initial service within 14 days of applying treatment, due to the presence of previously laid products.
  
  When presented with the options to either wait the regulatory period or cancel the service, the consumer chose cancellation. We also offered a free follow-up service during the initial call and again with a supervisor, but these offers were declined as they did not meet the consumers timeline.
  
  Attached, please find a copy of the ***************** Agreement, which the consumer reviewed, signed, and received via email. It is typical to notice an initial increase in pest activity as our treatments drive pests out of hiding. The agreement specifies that pest activity should decrease following regular services.
  
  We are more than willing to consider any additional information the consumer wishes to provide. However, based on our findings, the $201 annual commitment discount payback for prematurely canceling the agreement remains valid. We remain open to further discussions should more information be provided.

  Customer Answer

  Date: 05/10/2024

   
  Complaint: 21641171
  
  I am rejecting this response because:

  Yes, while EcoShield's technician did walk around the exterior of the property for an hour, the technician did little effort to stop the ant infestation inside the home. Ants are a guaranteed pest to be removed per EcoShield's own customer agreement. After the technician failed to treat my home per what I hired them to do, I called customer service to request they come to the home to complete the service. I made that phone call while ants crawled inside all levels of my home.

  Ecoshield refused in good faith to return to service the home. They left absolutely no recourse other than for me to ask for a refund, rather than provide said refund, Eco Shield is attempting to charge additional money for a cancellation fee.

  They owe me a full and complete refund for services which were not rendered as per our agreement.
  
  Sincerely,
  
  ***********************

• Initial Complaint

  Date:04/03/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The Ecoshield representative forged my signature on their documents. They claim that I signed up for a 12 month plan which I did not.I canceled their service visits with them and they are claiming that because I canceled future visits, I owe them money. I do not.They have sent the amount of $251.00 to a collection agency called A.R.M. Solutions CA License #********. I will not be paying this collection agency.

  

  Business Response

  Date: 04/12/2024

  
  Dear *****,
  
  Thank you for reaching out with your concerns. We appreciate the opportunity to clarify the details regarding your account.
  
  Upon reviewing your records, we confirmed that all sign-up procedures were correctly followed. The Service Agreement was thoroughly reviewed, signed, and subsequently emailed to you on August 22, 2023, for your records. In addition, as part of our commitment to clarity and mutual understanding, you initialed eight total boxes during our 2-step verification process and signed the Service Contract Review. This document was also provided to you by the initial service technician and emailed for your records.
  
  Attached, you will find copies of both the Service Agreement and the Service Contract Review, along with a screenshot from our CRM system confirming that these documents were delivered to your email address. We did not receive any questions or concerns from you during the three-day period following the signing, which affirmed your understanding of our services and terms.
  
  Please review the attached documents and let us know if there is anything else we can do to assist you further.

  Customer Answer

  Date: 04/15/2024

   
  Complaint: 21525749
  
  I am rejecting this response because: I did not sign the attached documents. That is not my signature, nor did I initial any documents.
  
  Sincerely,
  
  ***********************

• Initial Complaint

  Date:03/21/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Date of Service: 2/22/2024 EcoShield Pest Controlled quarterly service appointment. EcoShield technician serviced my home starting at 11:23am as part of my yearly quarterly service which should have included 1. inspection 2. power spray (per initial consultation when signing up for services I requested no spraying above 2 feet of foundation surrounding my home) 3. granulation 4. Dewebbing 6. Bait application (3 bait boxes with full access around my home in clear view)The technician did not apply spray to south side of home. The concerning part is sprayed the north and west walls with ****** concentrated unidentified product that has the product dripping for over 45 minutes on my house. It left a hard white residue that is causing severe staining to my home. It is also causing house paint fading in the areas that were sprayed with solution. None of the 3 bait boxes were checked or applied with bait products. Granular were not applied. Dewebbing was not throughly completed. I called EcoShield within ***** minutes after this incorrect application. I sent in videos and pictures of severe concentrated overspray along with timeline of after showing staining and discoloration of my home.Technician ****** came to my home for inspection on 3/5. He noted staining on home as well as no bait in my bait box (there has never been bait in these boxes). ****** mentioned that application was concentrated and caused staining to house. I tried to wash it off and lightly scrub it off with zero success.After ****** left, he said he would let mgt know immediately. Since ****** left, I have had no one call me for remedies except they want to scrub my home which will not help with fading and scrubbing will not remedy nor fix the severe damage to my home. It will also void my paint warranty. My home has been newly painted within the last 4yrs. I have reached out 3 times with pictures showing the continuous damage that is happening the longer this product is on my home.

  

  Business Response

  Date: 04/11/2024

  Dear *******,

  I wanted to let you know that our local office has been attempting to get in touch with you to gather additional details for our incident report. We also noted the text message you sent us, indicating that cleaning hasnt resolved the issue, and mentioned your intention to obtain a quote for painting.
  
  Could you please confirm if you had consulted with a cleaning service and were advised that the staining could not be addressed through cleaning alone, thus requiring painting? This information will help us in further understanding the situation and in our ongoing efforts to address your concerns effectively.
  
  We appreciate your cooperation and look forward to your response.

  Customer Answer

  Date: 04/12/2024

   
  Complaint: 21465569
  
  I am rejecting this response because:

  the solution from Eco Shield has stained my home which further damage has caused my paint to chemically alter paint to lighter color at every location that was sprayed. No cleaning will make this lighter faded paint return to original color prior to solution sprayed on home. Which is why it will need to be painted in those areas. Small section on west home home, entire north side of home and a 40 by 15 ft area on back of home, I will have paint estimate by Monday. 

  
  Sincerely,
  
  ***************************

  Customer Answer

  Date: 04/23/2024

  Hello, I sent EcoShield an estimated invoice for paining one coat of areas of stains on certain locations on my home. Sent email April 14th. No response from EcoShield. Thank you, ***************************

  

  Business Response

  Date: 04/29/2024

  Dear BBB,

  Our management team is currently working on a resolution with safety, insurance, and incidents. Please keep the complaint open, as we will update the customer with a response as soon as possible. 

  

  Business Response

  Date: 05/05/2024

  Hello *******,
  
  Thank you for your patience during this review process. Attached, you will find the payment and release form for your review and completion. If you have any questions or need further assistance, please let us know. We are here to help.
  

• Initial Complaint

  Date:03/08/2024

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In July 2023, I signed a 1-year contract for quarterly pest control services with a door-to-door salesman who assured me they could resolve my ant problem. However, the service provided was subpar. Even after the initial treatment and subsequent quarterly services, ants persisted. Attempts to schedule a "touch-up" included in my contract were futile due to scheduling issues so I gave up and ended up purchasing my own ant baits.After my next quarterly service, I was quoted over $13,000 for a supposed rodent issue after a routine inspection. My next quarterly service was to be in the middle of February and the date they scheduled it for did not work with my schedule so I attempted to reschedule so they could treat the interior of my house, since I had to be home for that. After a whole lot of back-and-forth, being left on hold, and wasting my time, I sent an email requesting to cancel the service because I was already unhappy with the service and very frustrated with the scheduling issues. I was then contacted by phone to try to convince me not to cancel. I was assured me that they would schedule a time when I could be home, and he would personally make sure that I was happy with the service and offered a $30 account credit. On February 29th, a technician arrived for a service I did not authorize, spent only 6 minutes on a half-hearted effort, and ignored parts of my property. After the terrible service, I emailed Ecoshield with my concerns. They kept telling me they would send out a technician for a touch-up, but by that point I had completely lost all faith in the company and did not want their technicians anywhere near my house. I now have a bill for $150.35 for a service that I did not authorize and that was barely even completed. And since I did not fulfill my service contract, I have also received a bill for $218.60 to cancel my service.

  

  Business Response

  Date: 04/11/2024

  BBB,

  This is a customer of the ********************** North business location in ********** **********. Please transfer this complaint to that business. 

  

  Business Response

  Date: 04/17/2024

  Hi *******,
  
  Thank you for reaching out to us with your concerns. We take your feedback very seriously and, upon thorough review, acknowledge that our service did not meet the standards you rightly expect from us.
  
  We apologize for the inconvenience and frustration caused by the persistence of the ant problem and the scheduling difficulties you encountered. We strive to deliver effective and timely pest control solutions, and it is clear in this instance, we fell short.
  
  In light of our investigation, we have taken immediate corrective action. We have removed the fees from the account regarding the last service fee, and have started the process of waiving the cancellation fee.
  
  A member of our management team has personally reached out to express our apologies directly. Customer satisfaction is our top priority, and we are committed to ensuring that similar incidents do not occur in the future.

  Customer Answer

  Date: 04/19/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *************************

• Initial Complaint

  Date:02/08/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Service people from this business have shown up at my home a number of times in the past year claiming that they are here to service my home. I have never had any contract with this business. The first time I heard from this business was about a year ago when one of their representative rang my doorbell with the claim' "we are servicing your neighbor and want to offer your services". I told them to go away. A couple months later, they came by again with the same claim and I told them to go away again. I called the office and reported this visit and told them never to bother me again. A few months after that, one of their service people came to my house and said he was there to service my house. I sent him away. Today, they came again and said they were here to service the house. I sent him away again. Obviously this business is dishonest and is repeatedly trying to scam me into accepting their services.

  

  Business Response

  Date: 02/16/2024

  Dear *****,
  
  Thank you for reaching out to us regarding this matter. We sincerely apologize for any inconvenience or frustration you may have experienced.
  
  After conducting a thorough search of our database using the information provided, we were unable to locate an account associated with your name. This leads us to believe that the visits you mentioned may not have been conducted by our technicians.
  
  In order to assist you further and address your concerns effectively, we kindly request any additional information or descriptions you may have regarding these visits. This will help us investigate the matter thoroughly and take appropriate action.
  
  Please feel free to provide any details you have, and we will do our utmost to resolve this issue promptly.
  
  Thank you for bringing this to our attention.

  Customer Answer

  Date: 02/20/2024

  I don't have more information.  The people who showed up were driving trucks with the company logo and wearing company branded clothing. 

  I guess the only thing I can do is take photos of the people and vehicles if they show up again. 

  Can you leave this open for a few months to see what happens?

  *****

  

  Business Response

  Date: 03/18/2024

  BBB,

  If this customer provides further information, we are more than happy to look into this further in the future. 

• Initial Complaint

  Date:02/06/2024

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hi,I entered into a contractual agreement with the company for pest control services commencing on May 3, 2023.During the latest visitation on February 2nd, I explicitly instructed the technician not to apply pesticide on the front porch due to the presence of a food **************, which the conversation was clearly recorded through the security camera at 1:32pm. Despite our conversation, the security camera footage reveals that the technician proceeded to spray pesticide on the porch only minutes later, at 1:37pm.Upon discovering this discrepancy, I promptly contacted their service center to address the issue. Following the incident, the company requested access to the video footage for investigative purposes. Regrettably, their response was limited to offering a $50 coupon towards the service fee, which amounts to $175. Given the severity of the situation where the technician disregarded explicit instructions, potentially endangering my health and violating the terms of our agreement, I find this resolution unsatisfactory.In light of their refusal to acknowledge the gravity of the situation and provide adequate compensation for the breach of trust and potential harm caused, I am compelled to terminate the contract and cease utilizing their services. However, the company has declined my request for contract termination and has proceeded to charge the full service fee.Given the impasse reached with the company, I am left with no alternative but to escalate this matter to the BBB for their intervention and assistance in resolving this dispute amicably. I believe their involvement is necessary before considering any further legal action to address the negligence and breach of contract demonstrated by the company in this instance.

  

  Business Response

  Date: 02/13/2024

  Hi ******,
  
  Thank you for providing us with the clip you mentioned. We want to sincerely apologize on behalf of the technician who did not adhere to your requests. While the clip you sent did not specify the food **************, we understand the frustration of having your request ignored.
  
  As a gesture of goodwill towards you and to address the inconvenience you experienced, we have decided to waive both the annual commitment discount payback of $266.31 and the $175.70 charge for the service visit on 2/7/24. Please be assured that this is not an admission of responsibility for the misunderstanding by one technician, but rather a demonstration of our commitment to customer satisfaction.
  
  There are no other charges on the account, and it is now closed. If you have any further concerns or require assistance, please feel free to let us know.

  Customer Answer

  Date: 02/16/2024

   
  Complaint: 21252950
  
  I am rejecting this response because:

  Thank you for your attention to this matter and for your decision thus far.

  However, subsequent to our previous correspondence, I engaged in a discussion with a representative from the ECOshield Pest Control ***************************** earlier today, February 15, 2024, at 14:55.

  During this conversation, the customer care specialist explicitly confirmed the ongoing activation of my account and indicated that there remains an outstanding service visitation as per the terms of our contractual agreement.

  This is in contrast to your statement: "There are no other charges on the account, and it is now closed."

  Given this discrepancy, I kindly request clarification regarding the timeline for the provision of documentation confirming the closure of my account and the termination of our contractual agreement, as previously stated.

  Thank you.
  

  Sincerely,
  
  *********************

  

  Business Response

  Date: 02/28/2024

  Hi ******,
  
  Thank you for your patience as we addressed this matter. I'm writing to confirm that your account has been closed, and I encourage you to keep this written confirmation for your records. I have notified the local office, and all necessary updates have been applied to your account.
  
  I apologize for any inconvenience caused by any subsequent contact after our last correspondence.

  Customer Answer

  Date: 03/04/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  I really appreciate ******* and BBB's help for this issue.
  Sincerely,
  
  *********************

• Initial Complaint

  Date:01/15/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am filing this complaint on behalf of my Mother, ********************* She had an account with this Co. In Mid October 2023 they visited her house and offered a 'free' inspection. After which, the inspector told her she had a "rat infestation" in her attic that needed immediate attention She is an elder, and was extremely scared and felt pressured to sign paperwork for 'exclusion services' as well as an estimate of remediation for 24K dollars. They returned 3 days later and did some of the exclusion work, but not all, acknowling some if it wasn't needed. In the mean time she told others about this 'problem'. A friend came over and inspected her attic, and found no rodents or signs of Rodents I was able to come down from ****** (I work wildlife biologist, 30 years exp.) I personally inspected her entire property on Oct 30 and attic and found ZERO evidence of rodents. I believe this company is fraudulently coercing elders into signing up for services they do not need and cannot afford. I called this company 17 times, recorded all my calls, and was very professional. They never allowed me to speak with anyone in a managment role *************************** is the Manager. They refunded a portion of the money that my mother paid them (for the exclusion work they did not do) but refused to refund the rest. There was never a need for ANY exlclusion services because the premise was false, there are no rats in her house. I have also emailed the manager and received no respons My mother and her husband have been defrauded by this company and I fear this is a standard practice for Tukwilla Ecoschield They have huge numbers of negative reviews on line and feel they are never held accountable They will likely show you poor pictures of her attic with black debri in them. The debri is not droppings, but bits of tar paper from a roofing job (staples shot thru roof push black bits of tar paper in) When confronted with their fraud they tried to tell me she needed new insulation anyway

  

  Business Response

  Date: 01/23/2024

  Hi *******,

  Our General Manager reviewed the account and issued a $1101 refund on 12/15/23. The remaining $500 plus tax is the minimum charge for exclusion work. We did complete the work on your mother's home. The $500 minimum is not refundable.
  

  Customer Answer

  Date: 01/24/2024

   
  Complaint: 21147408
  
  I am rejecting this response because:  The performance of the exclusion service was based on the false premise that your technician provided.  He falsely claimed there was a rat infestation in her attic.  She panicked and signed the forms to provide exclusion services (which were very minimal).  After calming down, she solicited others to inspect her property, 3 people, including myself, a wildlife biologist of over 30 years, inspected her property and found ZERO evidence of rodents.  The exclusion service was never needed.  You orignally overcharged for the work by $1100 dollars, only refunded that after 12 phone calls, and now refuse to refund the last $500 for very minimal work that should never been done in the first place.    I believe your company engaged in fraudulent activity against an elderly couple.  I requested a refund, but if you would rather just admit that your technician either lied or is totally incompetent, I would accept that as well, so long as it is published with the BBB.  
  
  Sincerely,
  
  *****************************

• Initial Complaint

  Date:01/05/2024

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  ************* informed me I was paying for 3 visits and when I reviewed the contract and called him he said oh Im sorry I misinformed you, we will be coming to your house for service 5x I immediately asked to cancel and was informed that I could do so within 3 day period which I called him on the same day. I paid for the last two services and your company was out here last week and they were here for all of 9 minutes and now want to collect another $179. I refuse to pay a cancellation fee and want this service discontinued immediately as information was falsified and $179 for 9 minutes of service is a joke and I dont need pest control in the winter when there are no insects/bugs.

  

  Business Response

  Date: 01/16/2024

  Hi ******,

  Thank you for reaching out and giving us an opportunity to get your concerns addressed. Please provide us with a screenshot of your call or text to the sales rep within your 3-day right. Once we receive this, we can go ahead and waive the annual commitment discount payback for canceling prematurely.
  

• Initial Complaint

  Date:12/18/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In August 2020, I paid Ecoshield $2000+ to replace the vapor barrier and seal the crawlspace. I then paid for quarterly pest control that included the crawlspace to keep the rat population under control. Since you cleaned and sealed my crawlspace in August 2020, I have smelled dead rat from inside my house on several occasions, and Ive called Ecoshield to come and collect dead rats. On at least one such occasion, the technician acknowledged that he had omitted going into the crawlspace. In November 2022, an Ecoshield inspector came out (per my request) and said he didnt know where they were coming in, but that they could seal soffits for an very high fee of $2000. Due to the inspectors lack of confidence and inability to show evidence of rat activity near the soffits are in the attic (there has never been any sign of rodent activity in the attic), I did not believe that would solve the problem and did not pursue that costly repair. I assumed that quarterly inspections and bait stations would continue to keep the rat population under control. Unfortunately, I smelled dead rat again only a day after a technician performed quarterly treatment of the house on 10/23/2023. On 10/24/23, I smelled dead rat in my home above the crawlspace. I requested someone come take a look at it. On 10/31/2023, Ecoshield inspector *************** came to the house to evaluate the problem. Unlike the other Ecoshield employees and requested inspectors, *** did a thorough, competent inspection of the problem. He mapped out the crawl space and identified probable openings in the crawl space where rats are likely coming in. *** also said that the rat nesting was so bad that the vapor barrier, insulation, and subfloor all need to be replaced. He also outlined a comprehensive and credible solution that includes air-sealing the crawl space. The total cost for the repairs was quoted at $8588.48. I'd like the general manager to contact me about this and address the problem fairly.

  

  Business Response

  Date: 01/15/2024

  BBB,

  We have contacted this customer directly and have scheduled an inspection for 1/17/24.
  

  
  

  Customer Answer

  Date: 01/16/2024

   
  Complaint: 21025946
  
  I am rejecting this response because: I have requested multiple times that the services manager (or that someone from their office) explain what they will be inspecting and there has been no attempt to do this. Is it just the crawl space and what are they looking for? What is the reason for the inspection? There is no trust that has been built here and simple, direct, and courteous communication could help with this. I also reject the response because there was no request for an inspection time that I am able to attend, and I cannot make that time. I will be canceling the Thursday inspection and request that someone reach out to me to coordinate a time for an inspection that I am able to attend. Mornings between 9 and noon are best but it depends on the day.
  
  Sincerely,
  
  ***************************

  

  Business Response

  Date: 01/31/2024

  Hi ****,

  When we came out on 1/17/24, our service technician found rodent activity under the home, and even posted a photo of a dead rodent found under the home. The inspection would serve to check all possible entryways and provide you with options of possible service solutions for the rodent problem.
  

  Customer Answer

  Date: 02/13/2024

  Hi there,

  I'd like to request that the case be reopened despite the fact that I didn't meet the deadline for responding. I was hoping they would reach out to me directly, but the business manager is unable or unwilling to communicate with me outside of BBB. They also did not resolve my concern - he is offering to do an inspection, but there was already an inspection in November, by them, that found lots of rats in my crawlspace. At that time, they also already offered an estimate of over $8,000 to clean up the crawl space.  My concern is that this estimate is egregious, given that I already paid them to do this work in 2020, along with sealing the crawlspace AND paying them quarterly to maintain their work. I want the manager to talk to me directly about their rationale for why they are charging me so much for a service that I have already paid them for, and paid for maintenance as well.

  Thank you very much for your consideration in helping address this unfortunate situation,

  ****

  

  Business Response

  Date: 03/18/2024

  Hi ****,

  We reviewed your account notes and the inspection that was scheduled for 1/19/23 was with our Service Manager. This was scheduled per your request of wanting to speak and review the quote with management. 

  Customer Answer

  Date: 03/22/2024

   
  Complaint: 21025946
  
  I am rejecting this response because: *********** manager did not come to my house to perform the inspection in January. *********** manager (nor anybody else) reached out to me personally to discuss options for treatment. Besides this, I already had the inspection in November so this was not even the concern.  I am very frustrated by the lack of communication and seeming intent to fully resolve this rat infestation issue by the service manager, despite my being a paying customer for years. My experience has been that there is a lot of avoidance on their part in trying to resolve this issue. I would like the general manager to reach out to me.
  
  Sincerely,
  
  ***************************

  

  Business Response

  Date: 04/09/2024

  Hi ****,

  We sent the following email previously. In order to work with your schedule, please call our scheduling department so we can schedule you in for the day and time that works best for you.

  Hi ****,
  
  We can get you scheduled for a free inspection for the property located on ************************************* Seattle, ** *****. We have an opening available on Thursday, March 21st at 2:30PM if that would work for you. We also have openings through out all of next week. Please provide us some dates and times and we can get this scheduled for you. You can also reach us at ************ option 2, option 2.
  
  Ecoshield Pest Solutions

• Initial Complaint

  Date:12/12/2023

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Similar feedback as to others I have read here. I was pressured by door to door salesman who was desperate to close the deal. I finally agreed as September is prime spider ************* spiders appear in my home. I was aware of the cancellation policy. The first service was through, the person sprayed the windows outside all over and the perimeter and sprayed the inside of my garage and my roof top deck and checked the inside of my home.For the second service, I called to say I was not able to afford it as being self employed I had not made any income the past few months, they discounted the price and a different person came. I work from home so aware of what they were doing. I did not see him treat any of my windows, doorway. He knocked on my door to say I had a wasps nest and will be exterminated, it was not. I asked him to spray my garage again, instead he just handed me a handful of glue traps. I emailed and texted the company to say I was not satisfied with the service. No reponse to any of my complaints. My first point of contact acknowledged they had received my correspondence.Last week, I received an email asking me to rate the service that had just been completed. I work from home, I was unaware of any service and did not receive a call prior to alert me that it was due. I called to complain but the man insisted that I had to pay the $230 if I cancel or send someone out to redo the service. I explained I no longer had any confidence in the company as they made false claims on the service provided after the initial one. The issued were never rectified, I had as many as before, I saw no results. The cancellation clause in the contract is a way for them to make money by doing absolutely nothing. If anything please investigate and make everyone aware of the scam by getting people to sign up for 4 services at a minimum of $800 without any work. I was told I would get a call in my last conversation a week ago, have not heard anything.

  

  Business Response

  Date: 12/22/2023

  Hi ***,
  
  We appreciate you taking the time to reach out to us and allowing us the opportunity to address your concerns. To assist you further, we have attached a screenshot of the appointment reminder for the scheduled visit on 12/5/23. Our system sent this reminder via text, and it clearly indicates that it was confirmed as delivered.
  
  If you are continuing to experience pest activity, please be aware that we have a guarantee in place that entitles you to free in-between service visits. We would be more than happy to schedule one of these visits for you promptly. Your satisfaction is important to us, and we are committed to resolving any pest-related issues you may be facing.

  Customer Answer

  Date: 01/04/2024

   
  Complaint: 20997873
  
  I am rejecting this response because:
  
  I didnt receive the message, otherwise I wouldve responded as I had no replies from my previous concerns which I did not appreciate and would have spoken to them before agreeing for them to come again to my home with their service!

  Sincerely,
  
  ***********************

  Customer Answer

  Date: 01/18/2024

  Please ask them to share a copy of the text sent. Also my main complaint is no service was conducted, I was home and did not interact with anyone or see any work done to my home externally.

  Thank you !

  

  Business Response

  Date: 01/31/2024

  BBB,

  As previously stated, our system verifies that the appointment reminders were delivered to ************, which matches the phone number on the account and on this complaint as submitted by the customer.