Reviews
This profile includes reviews for Ecoshield Pest Control's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 66 Customer Reviews
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Review fromStephanie M
Date: 08/12/2022
1 starStephanie M
Date: 08/12/2022
A rep from the ******* office just came to my house. I said no thank you. He disregarded that and got aggressive. When I told him this was the third sales pitch Ive heard from his company this summer, he called me a liar and stormed off. At least the two previous representatives were polite. I recorded this interaction, but upon review I found he didnt give his name. Either way, I will never do business with such an unprofessional company. In fact, Im going to tell anyone that will listen about how negative this experience was.
Ecoshield Pest Control
Date: 10/09/2024
Hi *********,
Thank you for bringing this to our attention. We sincerely apologize for the behavior you encountered, as this is not representative of the professionalism we expect from our team. Its important to us that all interactions with our representatives are respectful, and we deeply regret that this was not your experience.
We would appreciate the opportunity to investigate this further and ensure that this type of behavior is addressed. Please feel free to reach out to us at ******************************** with any additional details. We value your feedback and will take steps to prevent this from happening again.
Sincerely,
Customer Feedback TeamReview fromDr. Daniel T
Date: 07/18/2022
1 starDr. Daniel T
Date: 07/18/2022
I asked the young man who was selling the service if I could terminate the contract at any time. He said yes, as long as I had paid for all services rendered.I asked the young man if there were any early termination fees. He said no. I could cancel at any time for any reason, as long as I was paid up for all services rendered.I had two sprays done on my lawn. I paid for both services, in full and on time. Immediately after payment of the second application I sent an email to the company telling them I wanted to cancel all further service. A week later I received a phone call telling me that I owed an early termination fee of $176.00. I told the lady on the phone that I was informed of no early termination fee, furthermore I had asked if there was a fee and was told no. She said that it was in the contract.So I reread the contract. I did see a penalty fee for non-payment, which did not apply to me. No where in any documentation did it mention an early termination fee. I called back and said as much. I was offered a $50.00 deduction and half service (3 more services in place of 6). I politely said no thank you, cancel my service. She put me on hold and after a while came back on the line and told me that she would send my account out for collection. I requested any and all documentation stating a $176.00 early termination fee. Two days later, in my email, I received copies of the contract that I already had. Again, nowhere in the documents was an early termination fee mentioned. I have since learned of a class action suit against this company in the state of ******** for collection fees. The case was settled out of court, with prejudice. This tells me that they are scamming for payment and confirms my belief that money is all they are after as the treatment applied to my lawn did not even get rid of the ant problem that their salesman pointed out.Ecoshield Pest Control
Date: 10/09/2024
Hi ***,
Thank you for sharing your experience. We sincerely regret the confusion and frustration youve encountered regarding your contract and the early termination fee. Its important to us that our customers fully understand the terms of their agreements, and we apologize if this was not communicated clearly during the signup process. We take these matters seriously, and we would like the opportunity to review your account and address the concerns you've raised.
Please reach out to us at ******************************** so we can look into your situation further and work toward a resolution.
Sincerely,
Customer Feedback TeamReview fromBruce v.
Date: 07/14/2022
1 starBruce v.
Date: 07/14/2022
We canceled their service on 17.May.2022 for cause. Specifically to rid the house of ants. They failed to do so. We paid for that visit. They are trying to **** us for a July cancellation of an appointment which was never agreed to by us.Ecoshield Pest Control
Date: 10/09/2024
Hi *****,
Thank you for bringing this to our attention. We regret to hear about your experience and understand your frustration. Its important to us that our treatments are effective, and we apologize if the service did not resolve the ant issue as expected. We also take billing concerns seriously and would like to clarify the situation regarding the July appointment.
Please contact us at ******************************** so we can review your account and work toward a resolution.
Sincerely,
Customer Feedback TeamReview fromAbby B.
Date: 07/07/2022
5 starsAbby B.
Date: 07/07/2022
Great customer service and very professional. Helped me feel heard and understood.Ecoshield Pest Control
Date: 10/09/2024
Hi ****,
Thank you so much for your kind words! Were thrilled to hear that you had a positive experience with our team and that you felt heard and understood. Providing excellent customer service is a top priority for us, and were grateful for your feedback.
If you ever need anything, dont hesitate to reach out. We appreciate your trust in us!
Sincerely,
Customer Feedback TeamReview fromAmy B
Date: 07/07/2022
5 starsAmy B
Date: 07/07/2022
I have enjoyed my pest control. The serviceman that came to my house (Peyton) was very professional. I had a lot of questions and he explained everything in detail to me. So far everything has been exactly as described. I have enjoyed not having pests all over.Ecoshield Pest Control
Date: 10/09/2024
Hi ***,
Thank you so much for your wonderful feedback! Were delighted to hear that youve had a positive experience with our service and that ****** was able to provide detailed explanations and professional care. Its great to know that youre enjoying a pest-free home, and well be sure to share your kind words with ******.
If you ever have any further questions or need assistance, dont hesitate to reach out. We appreciate your trust in us!
Sincerely,
Customer Feedback TeamReview fromPaul V
Date: 07/04/2022
1 starPaul V
Date: 07/04/2022
The sales tactics of this company are horrible. Despite having a no soliciting sign posted , I kindly let their first pitch go before explaining no thank you. Weeks go by and they show up again trying to sell their services and I pointed to the no soliciting sign and the sales person explained they are not soliciting. I asked what are you here for then, and they explained they were at our neighbors and went right into another sales pitch.Ecoshield Pest Control
Date: 10/09/2024
Hi ****,
Thank you for bringing this to our attention. We regret that you experienced repeated sales visits despite your clear request and "No Soliciting" sign. We take feedback like this seriously and want to ensure that all interactions with our representatives are respectful of homeowners' preferences.
We will address this internally to prevent similar experiences in the future. If you have any additional details or would like to discuss this further, please reach out to us at ***********************************************.
Sincerely,
Customer Feedback Team
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