Reviews

This profile includes reviews for Ecoshield Pest Control's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Ecoshield Pest Control

  652 Industry Dr Seattle, WA 98188-3406

  
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  Ecoshield Pest Control

  4927 95th St SW Ste C Lakewood, WA 98499-5963

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  Ecoshield Pest Control

  15846 Preston Pl Burlington, WA 98233-3550

Review Details

• Review fromDana C

  Date: 07/27/2023

  1 star

  Dana C

  Date: 07/27/2023

  Complete misrepresentation of company by sales person. I have been trying for a week to get a phone call back to have someone come out (third time) to get rid of ant problem. I was told by the sales person that this was a local company but when I call, it gets routed to an international call center. The call center rep is "unable to reach the local office". I called the phone number left by the sales person but no answer there either. I looked him ** in LinkedIn and discovered he is a college student who was doing a summer job. He has already returned to his out of state school. They charge $200 a visit and spend about 10 minutes. I was promised the soil in the yard would be treated, but there is no evidence. The most recent time I was told that bait traps were set up but there is no evidence. My 85 year old mother's living space has ants and it is not a good situation. At this point I will probably cancel the contract and pay the fee, and call it an expensive ****** learned.
  

  Ecoshield Pest Control

  Date: 10/09/2024

  Hi ****,

  Thank you for sharing your experience. We regret to hear about the difficulties youve faced in getting the ant issue resolved and the challenges with communication. Its important to us that our services are both effective and clearly communicated, and we apologize for the frustration this has caused. Wed like the opportunity to address your concerns directly and ensure that the necessary treatments are completed as promised.
  
  Please reach out to us at ******************************** so we can review your account and work toward a resolution that meets your expectations.
  
  Sincerely,  
  Customer Feedback Team

• Review fromPhilip P

  Date: 07/10/2023

  1 star

  Philip P

  Date: 07/10/2023

  Extremely aggressive salesman, with the same lines as everyone else stated, wouldnt take no for an answer. Told me he was just going to walk around my house and take pictures of anything that might be concerning. I once again told him no thank you. He then pulled out his camera and started a walk stating it will only take a few minutes. In return he forced my to aggressively tell him to leave explaining that Id rather not have a total stranger walking around my house taking pictures. He reluctantly finally decided to leave.
  

  Ecoshield Pest Control

  Date: 10/09/2024

  Hi ******,

  Thank you for bringing this to our attention. We take your concerns seriously, and we regret that your experience with our salesperson was uncomfortable and unprofessional. Its important to us that our team respects your boundaries and conducts themselves appropriately at all times. We will be reviewing this matter internally to ensure its addressed.
  
  If youd like to discuss this further or have any additional concerns, please reach out to us at ********************************* We appreciate your feedback as we work to improve.
  
  Sincerely,  
  Customer Feedback Team

• Review fromMary C

  Date: 07/03/2023

  1 star

  Mary C

  Date: 07/03/2023

  Extremely aggressive sales representative. I filed a police report with the *******************.
  

  Ecoshield Pest Control

  Date: 10/09/2024

  Hi ****,

  Thank you for sharing your experience. We take reports of aggressive behavior very seriously, and we regret that you felt the need to involve law enforcement. This is not reflective of the standards we hold for our team members, and we will be reviewing this situation thoroughly.
  
  If youd like to provide more details or discuss this further, please contact us at ********************************* We appreciate your feedback and will work to ensure this does not happen again.
  
  Sincerely,  
  Customer Feedback Team

• Review fromLara R

  Date: 06/13/2023

  1 star

  Lara R

  Date: 06/13/2023

  EcoShield is a scam.For the second time, an uniformed employee showed up at our door uninvited, ignored our No Soliciting sign and said, "Hi, I was just servicing your neighbor ******'s house down the street. Can I ask which pest control service you're using?" There is no "******" or "the ***** family," which is the fake name they tried last time. I have this guy on camera, which didn't seem to bother him at all. The next time this happens, I'll call the police for trespassing.
  

  Ecoshield Pest Control

  Date: 10/09/2024

  Hi ****,

   

  Thank you for bringing this to our attention. We take these concerns seriously, and we regret that youve had this experience with our representative. It is important to us that our team respects all homeowners boundaries, including "No Soliciting" signs, and we will be addressing this matter internally.
  
  If youd like to discuss this further or provide additional details, please contact us at ********************************* We appreciate your feedback as we work to ensure these situations do not happen again.
  
  Sincerely,  
  Customer Feedback Team

• Review fromShweta S

  Date: 06/08/2023

  1 star

  Shweta S

  Date: 06/08/2023

  Ecoshield is all tall Claims and not much to show For results.I could see spiders ants and rodents on my property even after their service and when i complained of taking care of these things myself with ********** products i was quoted an xtra charge for the services.And when after being completly dissatisfied i wanted to cancel the service i paid around 221 more to do so. Worst more than 600 dollars spent on a visit and follow up with nothing to show for services.I felt like getting duped by them.
  

  Ecoshield Pest Control

  Date: 10/09/2024

  Hi Shweta,

  Thank you for sharing your experience. We regret to hear that our services did not meet your expectations, and we understand your frustration with the results and additional charges. Its important to us that our customers feel they are receiving value from our services, and we apologize if this wasnt the case for you.
  
  Wed like the opportunity to review your account and address the issues youve raised. Please reach out to us at ******************************** so we can work toward a resolution.
  
  Sincerely,  
  Customer Feedback Team

• Review fromJessica F

  Date: 05/24/2023

  4 stars

  Jessica F

  Date: 05/24/2023

  Ecoshield has taken care of my home since 2017, Id been satisfied up until last year when the technicians werent doing their job well (I have security cameras around the house) and I had to call for touch-*** repeatedly. So I canceled the services at NO charge with no problems. Months later, a staff knocked on my door, we had a meaningful conversation. I was told the company had let go of 30% of the employees and hired new staff. I decided to give them a second chance. Talked to the technician who did the most recent service, he was extremely knowledgeable and professional, the company wouldve been a lot more successful if every technician was like him.Both of the times they showed up trying to sell, theyre never pushy. Before I paid, I was told if I cancel the contract, Id have to pay $231, the discount I was offered. For those who call it termination fee, the discount is offered only to customers who commit. If you cancel the contract, you lose the discount, totally fair! Its NOT a hidden fee as its stated on the document that says contract requiring initials! Upon signing, I received all those documents by email right away. They also explained, after the initial service, theres another service in ***** days to break the egg cycle. For those who call them money-grabber because of this, youd understand about the egg cycle if you have to deal with fleas infestation, its impossible to get rid of them with one cleaning. I have two kids, two cats, and a dog that go to the yard every day, no one has ever got sick or anything. I do think the treatments work because after I canceled the services, I noticed an increase of bugs and spiders.I think Ecoshield is an honest and trustworthy company. For almost 6 years, *** never felt locked in a contract or been lied about anything. The only problem is that not all technicians perform the same quality of work, especially last year, hence therere free touch-***. I gave them a second chance as they earned it.
  

  Ecoshield Pest Control

  Date: 10/09/2024

  Hi *******,

  Thank you for your thoughtful and detailed feedback. We truly appreciate your long-term partnership with Ecoshield and are glad to hear that youve had a positive experience overall. Its important to us that our customers feel informed and supported throughout their service, and were happy to know that the recent improvements and the professionalism of your current technician have made a difference.
  
  Were also glad you highlighted the clarity around the service agreement and the importance of the follow-up treatments to ensure effectiveness. Your understanding of how the egg cycle impacts pest control and your recognition of the value in the treatments is very much appreciated.
  
  We will continue working to ensure consistency in service quality across all technicians, and were grateful that you gave us a second chance. If you ever need further assistance, please dont hesitate to reach out.
  
  Sincerely,  
  Customer Feedback Team

• Review fromCrystal A

  Date: 05/16/2023

  1 star

  Crystal A

  Date: 05/16/2023

  Predatory practices. I received a knock on my door around 6PM from a nice salesman stating he knew I had just purchased by home because he cared for my neighbors lawns and wanted to offer me a discounted service from their local company. He was very pushy, would not let me decline and as I asked simply for a card. He offered to schedule me for 7 PM the next day and assured me that I could cancel the appointment "no problem." He took some basic information and had me initial to ensure that it was correct. I explicitly asked "is this a contract?" and he stated it was not, that the actual contract had several places to initial, he wasn't collecting any payment information, and the contract would be signed at the first service. All incorrect! I checked my email later to see that I initialed for a 12 mo contract. I called the "local" company the next day and spoke with a nice man from a call center. He assured me that because I asked to cancel in the 3 day "cooling off" period I would be able to cancel without paying the CANCELLATION FEE. He then told me to wait for the technician to call me "and make sure not to miss the call." I asked for him to please send me an email in writing about our conversation confirming that he stated I would be able to cancel the contract without fees, "I need to ask my supervisor." He came back a short while later stating he would email me. Never happened. I called the number the technician left, no answer. They clearly try to string you along for as long as possible within that 3 day window. It's a complete scam. Infuriating to say the least.
  

  Ecoshield Pest Control

  Date: 10/09/2024

  Hi *******,

  Thank you for sharing your experience. We deeply regret that you encountered confusion and frustration during the sales and cancellation process. It is important to us that all information, especially regarding contracts and cancellation policies, is communicated transparently and accurately. We understand your concerns about the timing and communication, and we would like to resolve this issue promptly.
  
  Please contact us at ******************************** so we can review your account, address the cancellation, and ensure that your experience is handled fairly.
  
  Sincerely,  
  Customer Feedback Team

• Review fromYANYAN X

  Date: 03/21/2023

  1 star

  YANYAN X

  Date: 03/21/2023

  Worst company, don't ever deal with it!!!1) products were not working, been using their products for 8 months, no reduce of any insects. Still frequently see spider, silver fish, etc.2) service was bad, I complained the products was not working and wanted to stop service, and then the agent asked why didn't you call us earlier. I asked the technician every single month that there is no reduction of any insects. Technician kept lying, 'no worry, will see the result within 6 months or next month'3) bill is not reasonable. Products and service are bad, I want to cancel, and still charged me $221 for installation fee.
  

  Ecoshield Pest Control

  Date: 10/09/2024

  Hi Yanyan, 

  Thank you for sharing your experience. We sincerely regret that the service and products did not meet your expectations and that you did not see the results you were promised. We understand your frustration with the ongoing pest issues and the communication you received from our team. Its important to us that our customers feel supported and see value in the service, and we apologize for any inconvenience youve experienced.
  
  Wed like the opportunity to review your account and address both the service and billing concerns. Please reach out to us at ******************************** so we can assist you in finding a resolution.
  
  Sincerely,  
  Customer Feedback Team

• Review fromShai A

  Date: 12/20/2022

  1 star

  Shai A

  Date: 12/20/2022

  SCAM. If I could give them negative stars I would. DO NOT sign-up for their services. Long story short you have to pay a ridiculous amount to cancel their non-existent services and they are over priced for what they offer. After paying a whooping $1105.92 for 3 months of unsatisfactory services that got rid of no bugs or moles, I now have to pay an additional $243 to cancel services?! Also, if you have a problem, good luck getting in contact with the local WA office, I'm convinced at this point that they don't even exists. We signed up with their mole/vole and general pest services at the end of August. The sales rep that came to our door showed me a paper with all these different pests that is targeted, including wasps/hornets, spiders, etc. And let me tell ya, they didn't do anything. Lets start with the bugs, we have cameras all around our home (by every exit door and sliding door) so we can see if they sprayed - they wouldn't ********** the house. I pointed out specific areas that we have wasp issues and told them where to spray, and they STILL DID NOT get those areas. The spiders, wasps, hornets, and beetles flourished before the cold hit. So no, they do not work. On top of that, they stated that it wouldn't affect our dogs as long as we waited a few hours to let them outside. Well that was another lie. Our dogs were puking and lethargic within 24 hours and stayed sick for a few days. And don't get me started on the moles. We have more moles now than before we started with them. They have no knowledge on the animal and do nothing to get rid of them. You're better off buying the poison worms and mole deterrents that they use, from ******** which we know don't work, as that's the level of mole service they give. Save yourself the headache and DO NOT sign up with them.
  

  Ecoshield Pest Control

  Date: 10/09/2024

  Hi Shai,

  Thank you for taking the time to share your experience. We sincerely regret that our services did not meet your expectations and that you faced difficulties with both the pest control treatments and the cancellation process. It's important to us that our customers receive effective and satisfactory service, and we apologize for the inconvenience you've encountered, especially with the issues surrounding your pets and the mole treatment.
  
  We understand your frustration, and wed like the opportunity to review your account in detail to address these concerns, including the service results and cancellation fees. Please reach out to us at ******************************** so we can work toward a resolution.
  
  Sincerely,  
  Customer Feedback Team

• Review fromEmery M

  Date: 09/02/2022

  1 star

  Emery M

  Date: 09/02/2022

  Ecoshield is a SCAM. Like another ****** reviewer stated, the guy shows up at my property in person telling me about how other homeowners in my neighborhood are using Ecoshield and they'd like to know if I'd like to be added to their route, offering a discount, etc. Since they are supposed to be "eco-friendly" I decided to give them a try. I cancelled my former past control service and started up with Ecoshield. WHAT A MISTAKE! I now have MORE spiders inside & outside my house. Just after their exterior spider treatment, there were a crazy amount of spiders hanging out on my exterior walls - more than I'd ever seen before! Apparently, spiders love the Ecoshield spider-deterrent product. They also promised their eco-friendly product was superior for getting rid of moles. But, before Ecoshield I had a little bit of evidence of a mole at the outskirts of my property. Now, after Ecoshield, the moles are PROLIFIC up by my house! Again, the moles seem to love the ecoshield product. Ecoshield products ATTRACT pests and cause MORE PEST INFESTATION. When I call Ecoshield to get customer service, I am always routed to a national call center where they do nothing but read from scripts. There is absolutely ZERO CUSTOMER SERVICE. This company is absolutely AWFUL.
  

  Ecoshield Pest Control

  Date: 10/09/2024

  Hi *****,

  Thank you for taking the time to share your experience. We regret to hear that you have not seen the results you expected after starting our service, and we understand your frustration with the increased pest activity and the challenges you've faced with customer service. It's important to us that our treatments are effective and that our customers feel supported throughout the process.
  
  We would like the opportunity to review your account and address the issues you've raised, including the spider and mole treatments. Please reach out to us at ******************************** so we can work toward a resolution and provide the support you deserve.
  
  Sincerely,  
  Customer Feedback Team