Complaints

This profile includes complaints for Avenue5 Residential LLC's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Avenue5 Residential LLC

  901 5th Ave Ste 3000 Seattle, WA 98164-2066

• 

  Kota North Scottsdale

  16356 N Thompson Peak Pkwy Scottsdale, AZ 85260-2102

• 

  Avenue5 Residential LLC

  6610 N 93rd Ave Glendale, AZ 85305-3170

• 

  Avenue5 Residential LLC

  8260 E. Raintree Scottsdale, AZ 85260

• 

  Avenue5 Residential LLC

  3225 W Ina Rd FORMER: primary, reportab Tucson, AZ 85741

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:02/10/2023

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have not lived at this apartment complex since August of 2021, yet this complex keeps harassing me about my ex husband's power bill (he is still living there). They admit that he has been paying rent on time, but that I am still responsible as well, even though I did not sign a lease for the 2022 rental period and they were served the final separation orders, signed by the judge and certified by the ****** County courthouse, which they themselves requested, so they could "verify" I was no longer responsible for anything where they were concerned. They called me to harass me one more time the very day after I delivered the orders to them. I am now trying to rent an apartment in town, and the management has tried to reach out to them to verify my rental history, but have not received any call back and they are hampering my ability to rent somewhere new with this behavior. If the power company has a problem with me, then they should be the ones calling me for due payment, but they're not because I notified them I was no longer living at that apartment and paid the final **** that had my name still on it with the final meter reading. I need them to respond to the request for rental history promptly and to stop harassing me and letting me rent somewhere else without a blemish in my background.

  Business Response

  Date: 03/16/2023

  Hello and good afternoon, I responded to this immediately when I saw it. I have already resolved the issues with the past resident.

  Please advise

   

  ***** ****** | Property Manager o:************

   

  *********** 69 **************** ******** ** 99352 ******************************** PROFESSIONALLY MANAGED BY AVENUE5 RESIDENTIAL | AVENUE5.COM

   

  

  Customer Answer

  Date: 03/17/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***************************

• Initial Complaint

  Date:02/09/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Had to complain to my city health department because there is consistently p*** in common areas of the building that mgmt barely does anything about. I also left a review about this problem. Sometimes Im not even sure if its animal or human. Its disgusting. Unlivable. The mgmt does not update amenities included in rent so I feel between the lack of cleaning and the useless amenities I should not be paying full rent on this horrendous situation.

  Business Response

  Date: 04/21/2023

  *******,

   

  Thank you for sharing your concerns with us. We appreciate the feedback and would like to let you know that we have cleaners who clean the building 5 days a week, first thing each morning Monday through Friday. In addition, we provide doggy baggies in designated areas, and our staff is always available to inform us of any situations. We encourage residents to let us know if they see anything that needs attention.

   

  While we do our best to keep the building clean and monitor it throughout the day, accidents can still happen, and some individuals may not always pick up after their pets. We encourage you to bring any situation to our attention so that we can address it promptly.

   

  We apologize that you feel we are doing poorly but we look forward to the opportunity to show you that we are committed to improving the community and appreciate your continued communication and cooperation. Please know that we hold monthly community events and welcome any ideas that our residents might have for future events. Our amenity spaces are available 24hrs with the exception of our Sky ******* which is open from 7am to 11pm.

   

  Thank you for your understanding and we look forward to improving our services.

   

  Sincerely,

   

   

  *************************** |PROPERTY MANAGER o:************

  
  

• Initial Complaint

  Date:02/08/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am trying to urgently move into an apartment, and they are pulling up that I was evicted from ** Hampton Villas LP 6/14/2019. I have never been evicted. I put in my 60 days notice. The apartment complex is *********************************** **** ************************* *********, **. I feel like I was discriminated against due to having issue with *********, which was the manager at the time. She was very rude, and I attempted to contact corporate regarding her behavior several times and no one ever got back with me. I feel this was done out of retaliation. I left the residence on the scheduled date. I had another issue when living when she told me what the where charging me for when moving out. Things that were very minor like ceiling fan was unclean and she charged a cleaning fee for that and the stove. This is wrongful eviction on my report. It is affecting my ability to get a place to live. I contacted **********************, they said they are under new management and did not have any of my records. I contacted corporate today 2/8/23 she said she will forward and attempt to find someone to help me. She said they no longer have records either.

  Business Response

  Date: 06/15/2023

  Hello,

  We are working on getting the most up-to-date communication about the individual who left the complaint with the property. As soon as receive an update, we will update ticket.

  Thank you.

  Business Response

  Date: 08/04/2023

  Hello,

  We obviously take allegations of prejudiced behavior by any of our associates and would like to discuss it further with you. Please reach out to ******************************** and let them know about your situation. We have not managed this property since December of 2021, so anyone associated with your experience is no longer employed with Avenue5.

  Thank you.

• Initial Complaint

  Date:02/07/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am currently living in a property managed by this company. In order to move to a new apartment the new property managers need to get in contact with avenue5. They have not responded to any emails sent or calls. And trying to call during hours gets no answer on any of their listed numbers

  Business Response

  Date: 04/14/2023

  Hello *******, Thank you for bringing your concerns to our attention. We are sorry to hear that your experience with our company has not been up to your expectations. We take all feedback seriously and will work diligently to address any issues you have raised.
  
  We would like to explain that during the time of your request, our agent who handles such requests was unfortunately sick which led to a lower response rate. We apologize for any inconvenience this may have caused you.
  
  We value all our residents and want to assure you that we are committed to providing exceptional service to our community. We have taken steps to improve our response times by adding a . a new agent to prevent any lapse in coverage at the property.
  
  We hope you can give us another chance to show you that your satisfaction is our top priority. If there is anything else we can do to improve your experience, please do not hesitate to reach out to us at ****************************************. 
  
  Kindly, 
  
  *************************** | SR. ******** MANAGER
  o:  ************  
  

  
  

• Initial Complaint

  Date:02/05/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My mom and I went in for a tour on 1/8/23 (at their ******** Apartments located at **************************************************************) and we were not completely sure about me moving in just yet because I just moved to **********, but then an employee (*************************) reassured us that we would only be out $50 for the application fee and that if we change our mind about moving in, we would still get the $250 holding deposit back. I decided on waiting to move in because I just moved from ***** to ********** and decided to finish paying off my moving costs instead of moving into an apartment so quickly. I told them I wanted to pull the application because I wasnt ready and they told me I wasnt going to get any of my money back. I paid $300 and was supposed to get $250 back. Now the story changed and they said I was only able to get the $250 back if I was denied. ******* did not mention this when we went to tour. I did the application and deposit to hold the unit, hence the holding deposit. They try to tell me that it mentions this on the last page of the application and it DOES NOT. It says that the APPLICATION FEE isnt refundable which is the $50 I already knew about. There is ABSOLUTELY NO MENTION of the $250 DEPOSIT not being refundable. They were completely misleading and I would have never even applied if i knew I was going to be out $300 instead of $50 like they told me. Also, right after they tell me Im not getting the money back, they go silent on me and ignore me for a week. They stopped returning all of my emails. I cancelled my application 1/25/23 and sent them my first follow up email on 1/28/23 and my last follow up email 2/4/23. I sent 5 follow up emails in total. They didnt respond back until 2/5/23. I was still considering this property but after all this, I just want my $250 back and to be done with them.

  Business Response

  Date: 03/27/2023

  To whom it my concern,
  
  I am writing to confirm **************** is not entitled to the refund due to her cancellation.  While we should have definitely followed up sooner, the reason for her non refund was because her application was approved onsite and as part of the **** affordable housing program.  Per Fair Housing regulations we must treat all applications the same and any applicant that is approved and decides not to move for their own reasons is not entitled to a refund.  I have attached the breakdown of costs which is handed out to all prospects on tours which shows that the $250 deposits are only owed in the event applications are denied as well as her signed screening criteria and emails in which the approved application was discussed. 
  
  Let ** know if we can provide any more information.
  
  Thank you,

  **************************;| Senior Property Manager
  
   
  ******** APARTMENTS
  ***********************************;
  *********, ** 98133 
  ********************
  o:  ************

  
  

  Business Response

  Date: 03/28/2023

  To whom it my concern,

   

  I am writing to confirm **************** is not entitled to the refund due to her cancellation.  While we should have definitely followed up sooner, the reason for her non refund was because her application was approved onsite and as part of the **** affordable housing program.  Per Fair Housing regulations we must treat all applications the same and any applicant that is approved and decides not to move for their own reasons is not entitled to a refund.  I have attached the breakdown of costs which is handed out to all prospects on tours which shows that the $250 deposits are only owed in the event applications are denied as well as her signed screening criteria and emails in which the approved application was mentioned. 

   

  Let us know if we can provide any more information.

   

  Thank you,

   

  ***************************** | Senior Property Manager
   

  ******** APARTMENTS

  **************** N 

  *********, ** 98133 

  ********************

  o:  ************

   

  
  
  AVENUE5 RESIDENTIAL | AVENUE5.COM

   

• Initial Complaint

  Date:02/04/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  For the past six months we have been charged $13.00 a month for renters insurance We have provided proof on numerous occasions with no response. I did deduct $78.00 from my total due for December.

  Customer Answer

  Date: 02/08/2023

  Request for Apt Address.

  ************************************

  ******** *****.  83646

  Business Response

  Date: 03/17/2023

  Hello,
  
  ************************************************* 
  

  
  

  Business Response

  Date: 05/01/2023

  Good Morning,

  A refund was issued to this resident previously. He will not be charged the renter's insurance premium if he provides a 3rd party renter's insurance policy. 

• Initial Complaint

  Date:02/04/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  One of my neighbors smokes a lot of weed which I don't care however it comes into my unit making the majority of my unit smell like weed. My girlfriend and I have told the office numerous times and it's continued to happen. I really wish they'd correct this as it is stated in the lease this isn't allowed which is one of the things that attracted me to this complex with me being in recovery I don't particularly want to smell someone else's pot. Multiple emails, phone calls and in person office visits and all of my clothing is starting to smell like pot. This us unacceptable and needs to stop. My employer has officially smelled the pot on my cloths and I got sent home. Thanks again for upholding the terms of your lease to the tenants around us.The office refuses to do anything about it. The terms of lease are a bowl they get to pick and choose from.Today marks one month since asking for service with a shower mix cartridge that is stuck on cold with very sad follow up. The part is at Lowes in ********** on the shelf currently and they've claimed they've been waiting for parts.Update 3.0 ******************* changes seemingly monthly. Maintenance is a joke. Took a month to replace my frozen mix cartridge in my shower and installed it 180 degrees off so cold is hot and hot is cold. Replaced a worn out outlet in my bedroom and the light switch doesn't work. He told me he would fix that issue and drop off filters for the **** system the following week and AGAIN had me sitting around all day waiting for him all day. They will not respond to emails or phone calls when addressing anything you may need to reference in the future. No paper trails to hold them accountable I'm assuming is why. Several abandoned vehicles on property that haven't moved in months. Now mail service stopped over a month ago. **** notified them weeks prior to ending service. 16 mile round trip and over half of the amenities are unavailable to us.

  Customer Answer

  Date: 02/06/2023

  I have not had access any of the amenities that we pay for, the water has been leaking all over theproperty which we also pay for and we have to drive 16 miles round trip to get our mail. 

  Customer Answer

  Date: 02/10/2023

  **************************************************************************************************************************** is the property address and the name is ****

  Business Response

  Date: 02/13/2023

  To whom this concerns,

   

  This is regarding the complaint above. We have spoken to this resident multiple times and have asked for a unit number they believe it is coming from but we have not received this. Miantenance did try to determine where they thought it was coming from but unable to do so until we got a unit. We sent out a community reminder hoping this would address it as well as paid attention while completing work orders to smells in this building but still unable to determine. The shower cartridge was replace by a vendor in November with no updated work orders and no pending work orders for any other issues. We have daily email chains and calls every 3 days or so upset about cars parked in the free parking and which ones have expired plates that we tag to be towed. We have had multiple vendors out in hopes to repair our mailboxes but unfortunately we have to replace the entire boxes. I have a backdated proposal from our vendor and they have been ordered with a date of 5 weeks until we recieve and 1-2 weeks for the install. Until then **** has agreed to hold all mail and not send back to sender. I did speak to one of the resident this morning from this unit and we did agree to let them out of their lease with no fees or notice needed, I am pending a move out date with a email reiterating our conversation over the phone.
  
  Thank you

• Initial Complaint

  Date:02/02/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My apartment has been flooding since Nov 6, 2022 . It started off as a small leak and a few weeks ago turned into a huge problem . Several times maintenance has came to my apartment and could not find the root of the problem . I did ask the manger for something off the rent which she would like to do but the regional manger wont agree to it . I believe if I was not a woman of color my issue would have been solved promptly and a deduction would have been taken off my rent .

  Business Response

  Date: 04/14/2023

  Good Day! 
  
  This resident issue has been resolved; we have spoken with her several times since this complaint she has informed us that she is very happy with the community. 
  
  ********************************* | PROPERTY MANAGER
  o:  ************ 
  

  
  

• Initial Complaint

  Date:02/02/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On December 16 2022 an amount of $675 was debt from my account to Forty 200. The amount was for $75 application fee, $100 admin fee, and $500 deposit for an apartment. However, the apartment was not approved so management at Forty200 said $600 out of the $675 was refundable to me. As of February 2nd I have been told by Forty200 that I should have received a refund but I have not received my funds back into my account. I have worked with my financial institution to try retrieved through funds but as of now no luck.

  Business Response

  Date: 06/04/2025

  Hello,

  We'd like to revisit this issue. Were you able to work with the team at Forty200 and have the refund issued correctly to you?

  Thank you.

• Initial Complaint

  Date:01/31/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I moved out of Avenue 5 owned ******** Apartments in **********, ** in mid-Sept 2022. By ** law, they have 21 days to refund any deposit and money owed to residents. While deployed for six weeks, I waited to receive payment and nothing was delivered to the ship. When I returned, I asked that the refund get mailed to **************** since I would be away for months again with Navy commitments. The leasing agent said they would hold it for me and I could pick it up. On Dec 8, 2022, I contacted the office asking where the check was. I was told it was mailed to the ship again, despite me verifying with ***************************** (asst ******** manager) that it would be mailed to ****************. On Jan 5, 2023, I went to the office after sending a legal demand letter, giving them a new address to mail it to. I was told again by ****** that a check would be sent. It is now Jan. 31, 2023 and Avenue 5 LLC has yet to deliver on their promise to give me what I am owed. Its not been four months since I moved out. Looking at other complaints against them and my own neighbors having similar issues, it seems like this company does not want to refund tenants. Their ******** in **********, ** is primarily occupied by service members and their families. Its a shame to see a company doing this to patriots. I want my check. It should not be this difficult getting what is owed to you, especially when I paid on time and held up my end of the agreement. Avenue 5 makes it impossible to contact them directly. They dont answer the phone, call back after messages are left, nor respond to emails and the same can be said about the ******** management office at Ridgetop. If they respond with a lie, I will continue to post reviews.

  Customer Answer

  Date: 02/01/2023

  The address for ******** Apartments is

  11156 ***********

  **********, ** 98383

  Business Response

  Date: 02/08/2023

  Hello, 

  Ridgetop values all of its residents and are grateful to our service members. The refund check in question has now been issued three times, most recently on 1/27/23 after ************ again updated his address with the office. Avenue5 has made several attempts to refund ************ and we sincerely hope his most recent updated address will ensure his check is received this time.

  Customer Answer

  Date: 02/13/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. Alas, the business did not send the refund check to the correct address the second time it was requested- as stated in my original complaint. Also, during the entire process, along with the entire time resident complained of rat infestation, Avenue 5 has never responded to emails nor returned phone calls. One email or phone call with a status update could have prevented my complaint and I believe many of the complaints here. The company has no customer service in place and does not have any method of communicating disputes. Although my refund has been received, the emotional toll and frustration this ordeal has put me through can never be resolved. Until they retool their response system and see their residents as people not just customers, these complaints will continue. 
  
  Sincerely,
  
  *******************