Business Profile

Property Management

Avenue5 Residential LLC

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Complaints

This profile includes complaints for Avenue5 Residential LLC's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

630 total complaints in the last 3 years.
461 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:12/17/2022
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Good Morning,My name is *************************** **** and my address is ************************* ********, ** 71549.My apartment complex is ********* ******** ** currently owned by Avenue5. The address of the property is ************************************************************ am filing a complaint because I discovered roaches in my apartment and immediately let the apartment complex know and nothing happened. This issue not only poses a health hazard (I am allergic. I have doctor's ********** but it is also extremely unsanitary and unpleasant to live with. To help fix the issue I have sent emails, put in maintenance requests, etc regarding this issue and have not heard a response as a result filing a complaint with your company is my last resort in hopes something will happen. A solution I am looking for is to get out of my lease early. It is up in March 2023 and I have no plans of renewal because I cannot deal with this issue any longer. This letter is my next attempt at resolving this issue.
Business Response
Date: 03/06/2023
Hello,

Thank you for reaching out to us, we take your concerns very seriously. This particular unit was last treated 10/06/2022 and then again on 10/28, we are currently working with our pest control supplier to do the necessary steps to resolve the issue.
If you have any concerns, please contact me at *************.

Thank you,
Initial Complaint
Date:12/14/2022
Type:Billing Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
My household was seemingly entrapped into an altered lease agreement (07/22 - 08/23) from the one we originally signed. The previous property manager, ******** (who bought out our first manager, *******, mere months ago before selling the property again), gave us a lease rate of $2,148/month. We agreed that was a fair increase from our first year of tenancy ($1,948). Avenue5 took over with no notification to my household, then asked me to re-sign our unchanged lease (the excuse given was "the policy has changed from one signature being sufficient, to all household members needing to sign) with no indication that they were no longer Graystar representatives, and no word of any changes to the lease we already had read and understood. The first month (November 2022), we were billed the correct amount of $2,148. The second month (December 2022), Avenue5 increased the rent to a ridiculous amount of $2,505 (%30 higher than our first year's rent) with no explanation no notice, and no beneficial changes to the property or the two bedroom apartment unit we've lived in for a year. Repeated attempts at (and specific requests for) email communication have been ignored, my only attempts to return a call were ignored despite being made during office hours, and I refuse to accept the unnecessarily, unfairly, and amoral 30% increased rate on the grounds that my family cannot afford that rate, and would have already moved somewhere more reasonable, had Avenue5 communicated with us properly. I would be satisfied with either a return to the originally agreed upon rate of $2,148 until the lease is up in August of 2023, or an early nullification of our lease so my family can move somewhere with less morally dubious management.
Customer Answer
Date: 12/15/2022
Company name is Avenue5 on ************************. Address is ***************************************************. Phone number is ************
Business Response
Date: 01/05/2023
Hello- We recently just took on this property and already fixed this issue. This resident had a renewal inputted in the system that was inaccurate. ***** showed a less amount of rent charged and credited back any errors of rent.
Customer Answer
Date: 01/09/2023

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

***************************
Initial Complaint
Date:12/14/2022
Type:Customer Service Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
We had semi-annual inspections done 11/17/2022. The flyer that was sent out a week prior did not list a time frame, just the dates. On the 17th, while my partner and I were in the residence, we received very loud knocks. Admittingly, we did forget about the inspection, so we were indecent. We shouted at them to hold on a moment so we could put on some clothing. They then knocked again very loudly, and after asking them again to hold on one minute, they instead unlocked our door, and two men walked in. I was still seminude.On November 22, we received a Notice of Violation at our door due to pet items being found in the apartment with no animal listed. The reason for this, I no longer have a living pet. My sweet cat passed away not too long before the inspection. He was housed at my mothers house; he and his items were brought over here. I have not been ready to just throw or donate the items out as I am still grieving and am dealing with other personal issues.I emailed the leasing office team that same evening explaining the situation to dispute the violation. I was very emotional getting that notice and felt the need to further explain as I understood how the situation looked. However, the cats ashes are on a mantel when you first walk in, you can't miss it. The leasing office responded the following day, November 23rd, apologizing, but also stating they will need to so another random inspection within 30 days.Please review the attached PDF and screenshots of emails for the rest of the explanation. The character limit will not allow me to finish.
Customer Answer
Date: 01/04/2023
This does not state what clarification needs to be provided. Please view the attachments previously provided.
The leasing office has been in contact and they have issued an apology. However I want to ensure this will not happen again, and may want to look into compensation.
Customer Answer
Date: 05/04/2023
I previously started a complaint regarding this company, complaint #******** and #********, resubmitted /edited. After the occurrence in December where one of their on site maintenance employees was caught in a lie, not only did they barely address the employee who blatantly lied, we still had issues with the leasing office and their lack of communication. We stated we loved our apartment, however it was unacceptable to provide such vague responses to serious issues brought up about the property, especially as tenants who work from home. This was asked during the touring process if there were any common sound issues, we were assured there were not. We were served a non-renewal letter dated 04/26/23. No reason is listed as I assume they used a free template you can find on ******* so we reached out to get clarification. They stated the reason for non renewal was both have explicitly expressed on numerous occasions how unhappy you are at our community even expressing most recently your desire to break your Lease to move. Our explicit unhappiness was simply pointing out issues that the leasing office needs to address properly instead of finding a scapegoat. We most recently complained about the outrageous fire alarms going off at all times of the night. Management kept blaming it on other tenants, or something else other than actually making sure they were not malfunctioned. Funnily enough, ever since we were a bit harsh on the email we sent regarding this, they havent gone off. We fully admit there were a handful of times we used less than professional language, but we felt like we were driven to that point due to lack of response. While we were more than likely planning on not renewing, we wanted the option, as we had stated numerous times that we loved our unit, our issue lied with how leasing handled situations. We feel as though we are being punished for asking them to do their jobs that we pay monthly for.
From the CONSUMER:
Sent 5/5/2023 4:35:50 PM
Hello, I would like a response from the business, mostly acknowledgment of their wrong doing. We fear if they retract the non-renewal, they will up our rent or take other steps to get us to leave.
Customer Answer
Date: 05/31/2023
What I am wanting to get out of being contacted by the business is a review of the overall events that took place.
Thank you,
Makenna A.
Business Response
Date: 06/15/2023
Hello,
Please reach out ******************************** for more assistance.
Thank you.
Customer Answer
Date: 06/20/2023

Complaint: 18572286

I am rejecting this response because:

I have contacted one of their general managers, *************************** I believe, months ago and never received an email response back. I believe that was what prompted sending the letter of non renewal

Sincerely,

*********************************
Customer Answer
Date: 08/04/2023
They refused to respond to me initially. We reached back out because they were refusing to provide us a full refund of our deposit. After a bit of back and forth, they finally stated they would issue our full refund. Still waiting on the check. However I never want to have anything to do with business again, and I warn others of their practices.
Business Response
Date: 09/26/2023
Hello,
We understand there were issues with a unit inspection at ******************. We strongly encourage you to reach out to us at ******************************** for more information so we can assist further.
Thank you.
Customer Answer
Date: 09/27/2023

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********. I have been in contact with them directly, and the issue has been resolved. I no longer wish to receive communication from Avenue5, as I have no intention of doing business with them in the future.

Sincerely,

*********************************
Initial Complaint
Date:12/06/2022
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
In September of 2022, I gave my notice to vacate the property **** Apartments in ********, ** that is owned by Avenue5. I resided in apartment #**** and was given a final move-out date of November 22, 2022. On November 1, I went to rentcafe.com to pay my final prorated payment (3 weeks of rent). The amount listed was $1792. 98. I called down to the office at **** and asked if there were any other payments due beside was listed in the rent portal. I was told there would be a final cleaning bill from Avenue5 that I would be billed later after I vacate. She said to just pay the final prorated payment in the portal and hand in the keys by Nov 22. So I paid the amount listed in rentcafe.com at $1792.98. I vacated my apartment and handed in my keys a little early on Nov 20. A week later I received a bill from Avenue5 that stated I owned $513.88. There were no details of what the costs were. So I emailed **** on December 1, 2022 and they sent me a copy of the final bill. There were the cleaning cost. But there was also a $100 late fee on Nov 4 and another late fee totaling $220 on Nov 25 ($10 late fees per day). There were some other costs involved on my final rent payment that were not listed in rentcafe.com. I see the $1792.98 plus a few other costs on the statement. Once again, the November payment amount in rentcafe.com was $1792.98 and there were no other costs listed. This may have been a computer glitch or something. I called the **** office on Dec 5 and they see there was an error and that I needed to contact Avenue5 to get the late charges removed. I have called and left messages with Avenue5. I have emailed them. They are not responding. I just want them to look into this mistake and restructure my final bill minus the late charges so I can close things out with them. ***************************
Customer Answer
Date: 12/08/2022
Lazo Apartments
875 **********, ********, ** 85225
Apartment #****
Phone: **************
Customer Answer
Date: 01/10/2023
So the apartment complex I formerly lived at (****) has sent me an updated statement that I have zero balance. Yet their parent company Avenue5 is saying I still have a balance and won't update their computer systems. Now I am being sent to collections. what do I need to do next?

***************************

Business Response
Date: 01/13/2023
Hello,

On Dec. 5th the customer contacted the leasing office regarding the charges on his account. After reviewing the account, a revision email was sent with an updated statement. The statement of the account currently reflects a zero balance. The customer contacted the leasing office again asking to have the information updated in our system. We have confirmed that the account
Is accurately reflecting the correct information and made the needed adjustments to stop receiving communication from our company.

I have attached a copy of the move out statement with this emailed response. Please let me know if you have any further questions or concerns.
*************************/ PROPERTY MANAGER
Initial Complaint
Date:12/06/2022
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Hi, I currently live at the *************** apartment complex in **********, ** and have been attempting to contact the office in regard to receiving a working dryer since 11-12-2022.My fiance and I have been attempting to receive answers for weeks as to why the property manager and maintenance team are unable to provide us with a working dryer in our unit or an answer as to why they cant get us one. Many phone calls, emails, and visits to the office have gone unanswered. Any time we do receive any update we are simply told there isnt an update to be provided. We are paying more than $1900 a month to live here and find this completely unacceptable that we cant be told why there is no answer for when we can expect a resolution to this problem. It also does not make sense why this needs to be approved by a corporate office when this is an appliance we are actively paying for each month but not able to use. As of 12-5-2022, we received an email from the front office stating they are still waiting for approval from corporate to replace our dryer with either a new dryer or another from a vacant unit.
Business Response
Date: 12/19/2022
To whom this may concern,

**** and Reeces dryer was replaced the beginning of December, there was a product shortage and we had it delayed. In the mean time of the dryer delay we gave them access to a vacant unit next to their apartment to do laundry in. I did check back in with **** and verified she is happy and the dryer is working correctly.
Thank you,
***************
Initial Complaint
Date:12/03/2022
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I have lived here less then a week and its been the worst experience I could possibly imagine. I was set to move in on Saturday November 26th. Me and my ***** (roommate) were coming from ****** so its a long drive. We were called at about 2pm explaining our apartment wouldnt be ready until Tuesday. How can we get a call the day of and at 2 in the afternoon no less. They eventually gave us the key but we had painters there all night while we were moving things in. Me and my roommate both asked for a parking spot with the understanding we would be paying more money for the 2nd one. We even got 2 key fabs for the gate. We were only given 1 space and as of this morning I have chased a tow truck down to get my truck back because these people wouldnt give me a spot. I work at 3 in the morning and have to hope theres a spot available on the street or risk not getting to work because my truck is towed. This is the first review that I have ever left anywhere in my life. This isnt something I normally do. But I am literally driving in circles waiting for one of the unmarked spots to be available. Never in my life have I had to deal with something like this
Business Response
Date: 12/06/2022
Hello,
We first and foremost want to apologize for your experience upon move in. It is the expectation that your home be available and ready to move in as scheduled. Your account was credited for 3 days due to the inconvenience you encountered to address any remaining items. The team has been in contact to let you know that the parking space provided to you at move in is in fact the assigned space for your apartment home. Upon gathering further information, it was confirmed the vehicle was parked in a incorrect space resulting in the tow company being contacted. All apartment homes come with 1 parking space and additional spaces are available to rent on a first come first serve basis. We will reach out when a space is available to reserve in the future. Once again, we are truly sorry that your first impression and living experience was not up to standard. It is our goal to provide exceptional service at all times and work together with our residents. We value you as a resident and appreciate having you call ************** home.
Thank you,
************** Team
Initial Complaint
Date:12/01/2022
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Hi,I lived at ******************** (One of their communities). Post move out, we received a balance sheet that said we are going to receive $24.86 as a refund from my security deposit and that's after the charges for utilities post the move out. This information was also shared via phone call with their Billing team, however, they refused to acknowledge it. I have been receiving automated emails from Avenue 5 billing team asking for $71.31 towards the move out charges. I have made more than 20 calls trying to reach them, got through just once and requested for a breakdown of the charges. The lady on call says that her ledger shows $71.31 and she also promised to share the breakdown via email. It has been more than a month since, and she hasn't shared it yet. I have sent more than 7 emails requesting for a breakdown but they never reply.Request: Kindly help receive a breakdown of the charges incurred.
Business Response
Date: 01/03/2023
Hello,
I have researched the below complaint ******** and have requested the billing department remove the balance in question of $71.31. This should be resolved, and the previous resident should not receive anymore requests for payment. I apologize for the inconvenience and miscommunication. Thank you!!

************************; | REGIONAL MANAGER
Initial Complaint
Date:12/01/2022
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On or about August 31, 2022 we moved out of Windgate in ********* **. We paid our renters deposit of around $2000 upon move in. They committed that we would either get the refunded upon move out, or at least an overview of why we did not get a return, and stated that it would be provided within 30 days of move out. The problem is that it is now December 2022, and we have yet to receive anything, not even help to navigate to the refund. We have gone in and spoke to the property manager ****, and she tells us she cannot help us, and to get in contact with billing for Avenue5. We have called every number we can find, and they tell us that unfortunately we have to go through the property for our refund.
Customer Answer
Date: 12/05/2022
Property manager was ************ At the point of move out.
Customer Answer
Date: 12/08/2022
Avenue 5 residential
Business Response
Date: 01/02/2023
Hello Everyone I am sorry for the late response

Enclosed, please find the confirmation and communication responses of Ms. *** for in regards to her refund.

Kindly, let me know if you need any additional information.

Thank you
Initial Complaint
Date:12/01/2022
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Business continually ignores our maintenance service requests, including one about mold, leaky pipes/faucet, and about stuff they have broken and damaged while we were not home. I have attached a file that shows our service requests, there used to be more, but they have deleted them. The only way we have been able to get maintenance into our apartment is by repeatedly going into/calling the office and telling them about a problem.
Business Response
Date: 02/17/2023
Hello,

We are working internally to find a resolution to this issue ASAP.

Thank you,

Customer Answer
Date: 02/21/2023

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

***************************

Initial Complaint

Date:12/01/2022

Type:Service or Repair Issues

Status:

Answered

Resolved:: The complainant verified the issue was resolved to their satisfaction.
Unresolved:: The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:: The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:: The business failed to respond to the dispute.
Unpursuable:: BBB is unable to locate the business.

North mountain village apartments took over five months to address the leaking water sound coming from my floor and walls. Five months for someone to come to my apartment and address the smell of mold and the sound of it raining in my walls. When someone finally showed up they were able to see the damage and the flooding from under my sink and got a plumber in the next morning who had to ********************* into my bathroom floor in order to find the burst pipe underneath that was causing a damp area and spraying water as hard as a fire truck hose. I was informed that due to this level of damage we wouldnt be liable for any costs or any move out costs via phone call with two different women in the office. They have let us down and lied to us about the next steps and putting in a file that I am failing to pay 1861$ to them. They advised as long as I returned my keys (which I had left them in the apartment as directed by the older blond woman in office) that I would get my full deposit back as well since none of what happened to the apartment was the result of anything I did. I have proof of the phone calls I made and the email I sent and the work orders (I no longer have because they have since locked me out of my online renter profile) and I have video showing the state of my bathroom floor and how it was left until we had officially moved out. I have let them know in a voicemail to their billing line that if they refuse to rectify this situation and if they chose to not send me my deposit/relieve me of any charges they stated I wouldnt have due to their faulty pipes that I would be taking them to court. As me and my family are still recovering from black mold poisoning when they were BEGGED to please come look and listen to the loud loud sound that made it hard to sleep at night and the water damage on the floor. They were begged to come fix the floor after the hole was made and filled with cement but never leveled out or linoleum place over it. My child cut her heals on the sharp cement pieces. No resolve happened. We moved because of this situation only.

Business Response

Date: 02/17/2023

Hello,

We are working on escalating this within our organization.

Thank you,

***********************

Customer Answer

Date: 02/22/2023

Complaint: 18490184

I am rejecting this response because: there has been no resolve I have still been harassed for these funds by phone call and email I still also have not received my deposit back trying to hold me liable for these charges I was told I would not have

Sincerely,

***************************

Business Response

Date: 03/22/2023

Hi Su,

Attached you will find the ledger that was adjusted by removing the flooring replacement cost. My Assistant spoke to ******** and did inform her that the flooring charges were removed from her account and all other charges are due.

Attached you will find the Notice to Vacate that was submitted to my office by ******** on October 13, 2022 with a move out date of November 13, 2022. In the upper right hand corner ******** acknowledged that the rent would be prorated from 11/1-11/13/2022 in which ******** failed to pay her rent on her final month living here.

Attached you will find a total of two work orders that were submitted by ******** for the water noise in her wall. Typically this noise is caused from the upstairs neighbor showering or using water above her unit.

Alliance Plumbing made the necessary repairs on October 22, 2022. See notes from the Alliance Technician below:

Unit ****: Made a 2x3 hole in slab in front of vanity, dug down 6" to 3/4" cold line pin hole leak, cut out problem section, replaced with two 3/4" PP couplings and 1 foot 3/4" copper pipe. Tested with no leaks.

On October 22, 2022 all repairs were made and there was no property damage to the residents belongings as the leak was located inside the wall.

All necessary steps have been taken on our part. The balance due on the account is true and correct. Payment arrangements can be made through our Avenue5 billing department.

Thank you,

*************************** | PROPERTY MANAGER
o:************f: ************

NORTH MOUNTAIN VILLAGE
****************************************************************************************
www.NorthMountainVillageApts.com | *************************************************** Twitter

PROFESSIONALLY MANAGED BY AVENUE5 RESIDENTIAL | AVENUE5.COM

Customer Answer

Date: 04/03/2023

Complaint: 18490184

I am rejecting this response because:

  The payment was not made due to them taking my I was liable for the charges on the destroying of my bathroom for where we couldnt even get to the toilet or shower. The size of the bathroom vanity is approx 3ft by 5ft. 3ft from the vanity to the wall in front of it and four ft from the bathroom door entrance the cabinet next to the vanity/sink.
     We had black mold poisoning and my partner who visited twice a week every week ended up being hospitalized a month after I moved out due to the poison expelling from her body. My daughter and I were consistently sick and vomiting constantly. I missed several nights of work because I couldnt stop vomiting.
*********, this sound theyre claiming was my neighbors was definitely NOT.
  THIS WASNT ISOLATED TO JUST THE BATHROOM THIS WAS A CONSTANTLY RUNNING SPRAYING SOUND THAT WAS SO INCREDIBLY LOUD IT COULD BE HEARD THEOUGH THE ENTIRE APARTMENT. It was absolutely impossible to sleep. I started calling about this sound since July of 2022. They did not come and check.
  They didnt do ANYTHING until the bathroom finally started flooding because the wall and floor filled up with so much water it was bubbling out of the floor in the molding of the sink cabinets.
  I made it clear that they would NOT be receiving the remaining funds until they rectified this horrible situation. I had to pull out of my 401k to move instead of upgrading to another apt on property because of the black mold poisoning and how sick me and my child were getting on a daily basis. Something I couldnt afford but they left me with no choice. They didnt care about the health and well being of me and my child during this nightmare situation.
  When this was brought to their attention over and over for nobody to ever show up. The excuse of were short staffed isnt an excuse. I reiterate, this was NOT an incident of the neighbors using the toilet and showering. Those sounds stop after 2 minutes for toilet and ***** minutes for their showers. This was all day and all night every single day without time to breath in between.

  I just wanted somebody to come and look and listen to the obnoxious and outrageously loud spraying in the walls from the violent strength of the water flooding the foundation of the floor and in the wall where the bathroom door sits right next to that vanity/sink. When they finally fixed the pipe in the floor they didnt even smooth out the floor surface. We had to tape a white trash bag to the area so we wouldnt cut our feet on the sharp uneven edges left from the cement and the ********************* that was used to cut into the floor.
they have not mentioned anything about the security deposit I paid to them upon move in.
  So they kept my security deposit but also want me to pay for that pro rated amount from 11/1-11/13? Where did the security deposit and what did they do with that money?
  The fact here is they took several months of complaining to only half a** fix a job they made worse by not responding to me very first several calls and my emails and website chat requests.
     They want the money for the period of 11/1-11/13 even though they couldnt be responsible regarding their tenant AND HER SIX YEAR OLD CHILD who ended up with black mold poisoning (which is on record at the *** and her partner who was hospitalized due to their negligence. (Also on record at ***
     They kept my security deposit and yet they want even more money on top of what they already kept from me.
     They left us to live in a home that was unsafe to live in for months and did nothing about it but pretend I never reached out. Even tho I spoke to ******* on several occasions and hey guy I think is named ****** that worked closely with ********************. His response was snarky we cant do anything until water damage is present. the email I sent directly to ***** the manager addressing these outbound and the unsafe environment in the buildings surrounding my apartment. They, break ins, drug deals, swat, gun violence, people threatening us constantly, car damages from thieves and junkies. And every day it grew worse and worse until finally there was  damage right before were set to move out two weeks later. How convenient they half a** fix it a couple weeks before we were set to move out. (Because of this issue)
     Also, the literal only reason it was even drilled into is because I called the emergency line and shared that the same problem I had been complaining about FOR MONTHS was flooding my apartment and THE MAINTENANCE MAN called on my behalf at 7am the next morning to get someone out the same day working hours to come fix it as it started flooding at midnight. (The carpet was soaked the contents of my cabinets beneath the sink were ruined from water and moisture and mildew. ) He then ran to us from the maintenance closet just to make sure we knew that HE WAS GOING TO HELP US so we could live again. He heard how loud this abnoxiois sound was and was floored that we have put up with it for as long as we had. We didnt have have a freaking choice. We were left to deal with it and get more and more sick.

Sincerely,

***************************

Sincerely,

***************************

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