Reviews

This profile includes reviews for Avenue5 Residential LLC's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Avenue5 Residential LLC

  901 5th Ave Ste 3000 Seattle, WA 98164-2066

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  38 Davis

  38 NW Davis St Portland, OR 97209-4061

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  Indigo

  1871 Spanish Fork Way Meridian, ID 83642-5595

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  Talus Apartment Homes

  2100 26th St S Great Falls, MT 59405-5107

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  Clermont

  1801 NW 143rd Ave Portland, OR 97229-4359

Review Details

• Review fromLavida K

  Date: 07/02/2025

  1 star
  This was my first apartment, and my experience has been nothing but frustrating. From the start, there were issues like not receiving all keys, incorrect parking assignments, and a broken fridge that made constant buzzing noise. Ive had pest problems since moving in, and *** had to call maintenance so many times that Ive just given up. For the price Im paying, the living conditions are disappointing. I regret signing the lease. Their idea of Renovated apartments is a sloppy paint job. They advertise cheap rent ($1240) but really I was paying around $1550 and with the other utilities $1800 at least and its just me.On top of that, the water is frequently shut off, which has disrupted me from getting ready for work a few times. And I accidentally did not give the required 60 days' notice to not renew, my base rent was jacked up from $1,240 to $2,800, then $3,800 for the final month. While it was my mistake, Im just a student and was already moved. I feel like that was very predatory. The property management company here seriously needs to focus on upkeep and tenant relations.

• Review fromSamarth P

  Date: 06/24/2025

  1 star
  I live in Alexan 100 in ******. My experience here was fine until new neighbors moved in above me recently. Theres been nonstop noise - loud, heavy, and happening throughout the day and late into the night. After a few days of it messing with my work and sleep, I reached out to management hoping theyd be understanding. They emailed back and forth with me for a few days, asking for obvious questions. I even provided them with videos and they clearly show how loud it is during quiet hours.Still, management told me it doesnt meet the threshold for a noise disturbance and that theres nothing they can do - which is clearly not what the Seattle laws or even their own lease says. I even spoke with the neighbors directly, and I have video of them admitting the noises lined up with them being up early or moving furniture. And immdeately after that the noise continued (again, caught on video) and it definitely matches what Seattles noise laws define as Unreasonable ******** now Im stuck dealing with daily headaches, lost sleep, and constant stress while management shrugs it off. Im looking into my options, but the management's lack of even an effort to help has been really frustrating. The local manager told me she reached out to the regional manager, but I haven't heard back from them in over a month. I'm just shocked at the level this company seems to operate at - looking at the other reviews, it's definitely systemic and not a one off. Highly recommend staying away from this management company.

• Review fromSarah O

  Date: 06/10/2025

  1 star
  Overcharged for two months of water, sewer, garbage and power. I paid it each month with my rent but they charged me for a back two months. Not sure how that works since I paid these charges every month. Rude customer service at ******* office billing department.

• Review fromBry J

  Date: 05/23/2025

  1 star
  DO NOT MOVE *************** WILL neglect you no matter how ************ I was locked out bc my fob reset. it happens once a year with no warning. I got home and was stuck for over an hour. maintenance said they would charge me $100! last time they said "it's only once a year"that, and the elevators never work, they double booked our parking spot and didn't reimburse us, it took THREE DAYS for someone to come help us when we had no hot water..and I can go on and on.AWFUL AWFUL AWFUL!

• Review fromSerena S

  Date: 05/21/2025

  1 star
  Have not lived at an apartment for YEARS (3yr+) and sent to collections for "services unpaid". All accounts were closed out with this business at the end of my lease and all services paid.They claim they are under management by Avenue5 which is known as a fly by night company. Buying properties, sinking them, and charging previous tenants fees.

• Review fromMARTHA M

  Date: 05/19/2025

  1 star
  ****** APARTMENTS ******, ***THEY PAY NO ATTENTION TO URGENT MATTERS! DIRTY, STINKY WATER IS COMING UP FROM MY SON'S SINK AND LEAKING FROM THE DISHWASHER WATER LINES INTO THE KITCHEN. THERE IS STANDING WATER IN THE KITCHEN, AND GOING TO THE LIVING ROOM.HE HAS REPORTED THIS SEVERAL TIMES AND THEY DO NOTHING ABOUT IT!!HIS LEASE IS NOT UP YET AND HE NEEDS MAINTENANCE TO FIX THIS ISSUE!!MAINTENANCE HAS COME TO TAKE A LOOK AND LEAVE, NOTHING GETS FIXED! ****, POUR MANAGERS! THEY DO NOT CARE FOR MY SON'S LIVING CONDITIONS AND NEITHER WILL THEY CARE FOR ANYONE ONE ELSE!

• Review fromGaby W

  Date: 04/28/2025

  1 star
  Avenue 5 is by the worst companies ever. They are extremely low rent and trifling..

• Review fromTonya N

  Date: 04/09/2025

  1 star
  DO NOT EVER RENT FROM THIS COMPANY. I was in a unit that the main bedroom flooded, and was in a very unsanitary situation being that they took two and a half months to figure out where the leak was coming from. I had been telling them that the stove had a electrical problem it would literally spark, eventually it caught on fire. I requested a copy of my lease and the lease that was told to fill out was a paper lease, but the lease that I was sent a copy of was done electronically and forged by one of the staff members, not only that my daughter and I names were spelled incorrectly. I was granted earlier termination by the leasing manger, and they sent a false report to the ************* saying I owe them, and I had no balance messing up my credit leaving me to have to fix the issue myself. I was told to pay rent with money orders only thank goodness I kept the receipts because the staff was stealing money and cashing the money orders, and when I tried to reach the corporate office the only way to contact them is through messaging. There is no number to reach their corporate office at all. Then on top of that their Billing Specialist **** ****** has the most unprofessional disrespect behavior. He is loud, talks over you, do not listen at all. He was telling me I had a balance for utilities and I was trying telling him I paid my utilities, and how can I owe them utilities if I was paying the utilities directly to the company. A long story short they are theives.

• Review fromBailey S

  Date: 03/31/2025

  1 star
  we gave them the benefit of the doubt despite reviews. read the reviews online theres a HUGE ***** infestation, owner and staff do nothing. In the dishwasher, oven, stove, in the walls, sinks, bathroom. We used our oven once in 2 years, after seeing roaches on our food, refused to use it ********* cant control the temp of your apt. only high, medium, low or off. Its a chiller system which goes down often. shut the water off at least 2-3x/week sometimes w/o notice. They cater to *** 8 over working tenants. stray cats is a huge issue. laundry room is gross. witnessed drug deals. maintenance ***s arent actual licensed contractors. They ***** rig everything. one *** came in with a tooth pick and opened the thermostat, placed the toothpick and said not to touch it. Toothpick is still there. toilets run. cabinets feel like they have a slimy film on them.this complex cant be up to code. Id bet if they were investigated, theyd be condemned. pest control *** told me theres roaches In the walls of every unit. built in the 70s and nothings updated. They overcharge. many months I called to get unidentified fees off our rent. 9 months into the year, claimed they never rcvd copy of our renter ins which was false. We provided proof multiple times. I asked why 9 months into the year are they claiming this and didnt notify us by mail, email, call, no letter, they just charged us without notice. THATS THEFT! I called them out on it and I said I was reporting that theft since they did the entire complex not just us individually, I was told by one lady at the officeyou do you boo. witnessed them roll out new units carpet and flooring in the complex parking lot. Your feet/socks will constantly be black regardless of how many times you mop. I was told most complexes do thats normal. constant new turn over of employees. Do not rent here! Madera at metro is disgusting. Just read all of the previous reviews and take them seriously. More bad than good.

• Review fromTAURUS W

  Date: 03/31/2025

  1 star
  ******* **** and Avenue 5 Leadership,I am writing to formally express my concerns regarding my termination and the circumstances surrounding it. From my time working at ******** to the moment you chose to notify me via email instead of offering a phone call or in-person meeting, this entire process has been highly unprofessional. It is clear that I was not considered important enough to be given the dignity and respect of proper communication and professionalism.I have raised multiple concerns during my employment, yet no one listened or took me seriously. When I was transferred from ***************, time-stamped records in the system showed that I was completing the majority of the work compared to the manager, yet my efforts were ignored. I also raised concerns about bias related to my nationality, which made me feel uncomfortable. Now, with DEI initiatives coming into play at this location during the election, it seems even more apparent that this contributed to your decision to let me ***** this location, I repeatedly voiced concerns about how I was treated and tolerated inappropriate behavior from supposed leaders. The high turnover rate at your company is a direct reflection of the disorderly conduct from leadership itself.