Reviews

This profile includes reviews for Avenue5 Residential LLC's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Avenue5 Residential LLC

  901 5th Ave Ste 3000 Seattle, WA 98164-2066

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  38 Davis

  38 NW Davis St Portland, OR 97209-4061

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  Indigo

  1871 Spanish Fork Way Meridian, ID 83642-5595

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  Talus Apartment Homes

  2100 26th St S Great Falls, MT 59405-5107

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  Clermont

  1801 NW 143rd Ave Portland, OR 97229-4359

Review Details

• Review fromJamya R

  Date: 03/04/2025

  5 stars
  Hello my name is ***** , I live in apartment 805, Feb 1st I told the manager on duty I had death in the family and I had to go out of town to the funeral and i will pay the ***** with late fees on the 19 when I went in to check , because this company was new they tried to make me pay 2380 and if I didnt have it I will get put out , I tried to come up with this amount, I got a call Sunday from the property manager around 6 something asking if I still lived there I said yes, he forgot that I spoke with him, I said the office closed , apparently the money orders I gave them they lost $1200 and tried convince me to pay with Feb I had to request for refund I still havent received , and Im still eviction for something they done the property manager had me bring a thousand money order in and it still show I gotta pay 2559 because of march rent, Im new to this location , they fired 5 property and rehired new the new company have been texting me after hours asking about the money they lost and wont let me pay partial , but it sounds weird and off.

• Review fromKim H

  Date: 02/05/2025

  1 star
  I was a resident with domain 3201 for two years during this time turnover was high as far as management and leasing staff so you arent able to build/maintain a relationship with them. They allow crashed/non-running vehicles to be parked in the limited available free parking spots. Also dog p*** was everywhere and it reeks of urine. They charge you outrageous fees to maximize their profits.I have always been a responsible tenant maintaining my responsibilities and paying my bills on time, however they show a lack of appreciation.I waited for months for them to fix a hole in the ceiling. I DONT recommend living here.

• Review fromHenrique M

  Date: 01/19/2025

  1 star
  I am writing to express my deep concern regarding the towing of my van on January 10 at *********** at **********. I am also including a summary of the attempts Ive made to resolve the issue and the lack of responses. This situation has significantly impacted my daily routine.I recently acquired a van and parked it in a spot near the exit of my garage, ensuring that it did not cause any inconvenience to other vehicles and respected the handicapped parking space. During the property tour, I was informed that I could use any available external parking spaces for additional vehicles, but I was never told about the need to register the vehicle to avoid towing.On January 10, when I returned home, I noticed the vehicle was no longer parked in front of my apartment. My wife went to the **************, where we were informed that the van had been towed due to not being registered.After reviewing the lease agreement and materials provided, I found no mention of a requirement to register vehicles. Additionally, the van did not receive any notice or sticker indicating the need for registration.On January 11, I was told by management that they provided vehicle registration forms on the day of lease signing, but this document was neither provided nor mentioned at the time. This has been frustrating, as weve always made an effort to follow the community ********** is a summary of actions taken:January 10: My wife went to the ************** and learned that the vehicle had been towed.January 11: We visited the towing yard, then returned to the **************, with no progress.January 13: We contacted the property manager.January 15: We were informed that they were waiting for a response from a third party.January 16: I sent a follow-up email but received no response.January 17: We visited the ************** again, but could not speak with the property manager.Thank you for your attention, and I look forward to a prompt ************* regards,Henrique

• Review fromMyroslav S

  Date: 01/15/2025

  1 star
  SAFETY PROBLEM, TOXIC ENVIROMENT, BAD CLIMATE CONTROL, ILLIGAL CHARGES We faced several persistent problems, which weren't fixed. Moreover, under the new management the problems made our life so unsafe for our health that we had to break the lease and quit the premises. In our case we paid all the fees totally equal to $4,661.21 for breaking the lease. We think that breaking our lease was justified because both the rental units violated North Carolina health and safety codes taking into consideration that one of two members of the family is legally disabled person.We lived in the residence from 11-26-2021 to 09/05/2024. The key problem was Air Conditioning in the building. It was not good from the very beginning when we moved in the apartment on 2nd floor. That's why for our following lease we changed the apartment for the 5th floor of the residence wing closer to ***********. In May of 2024 AC in the apartment stopped working normally and to get a breath of fresh air we had to open the windows during summer nights. After the tropical ***** ***** in 08/2024, AC actually stopped working completely and the management instead of fixing this emergency problem couldn't find better decision than install 2 portable ACs with 2 Steel Drums with Lids where water was drained in. The 2nd problem was the crime and safety of living in ***** SouthPark. On 01/07/2022 I came to the garage to take my car and we found that one of its tires was completely flat. When in the evening of the day before we parked the car, everything was OK. When we lived on the 5th floor, we parked our car on 5th level of the garage. On 02/01/2024 we came to the garage for my car and we saw our neighbor-girl all in tears. Her brand-new car was terribly vandalized inside the gated premises. The 3rd problem concerns the illegal charges the management tried to impose on us. Our advice is: check every charge they want you to pay including monthly Utility Billing Statements from YES ******************

• Review fromKathryn Q

  Date: 01/12/2025

  1 star
  I'm certain that the manager's office is working with the tow company and sharing profits made from the ****. My car was towed...to the tune of $600. eLoft had my phone number, email address and mail address, and couldn't be bothered to notify me. My car was parked three floors down and the garage requires a key card for entry/exit. Neither acted alone. The fact that I didn't know my car was towed until I received notice that the tow company had a lien on my car is disgusting.

• Review fromVincent C

  Date: 01/10/2025

  1 star
  I'll summarize our disappointing, frustrating, and generally disgusting experience(s): Lease date 11/1/24 - 1/3/25. On the ****** website, KOTA **** offers a 10% discount off ****** rates, so dealt directly with KOTA (shady, but 10% of a large # is a large savings). (1) On arrival, carpet was absolutely disgusting (dark stains and black spots in every room) - two days after occupying unit we rented a commercial carpet cleaner and spent ~$100 of our money cleaning carpet & making it tolerable. (2) despite paying a considerable cleaning fee up front, it was obvious by the cob webs, dust, debris on the carpet, and considerable grime within the unit that NO professional cleaning occurred prior to our arrival. (3) coffee maker was as disgusting as the carpet; no human would drink from this thing. We called the office and they replaced it with a modestly less disgusting maker. We scrubbed it and used it. Yuck. (4) microwave did not work. The only functions that did work were the light, hood vent, and the "add 30 secs" button. With the exception of the coffee maker, we did not complain. This was a rental, we are responsible professionals with high tolerance and forgiveness. THE CLINCHER: today, ONE WEEK after we checked out, I received a credit card notice - KOTA charged us $391.80; no conversation, no itemized receipt, nothing. I called and spoke with ***** (refused to provide last name), who accused us of breaking a TV so charged us for a new TV. SHE ACCUSED US OF BREAKING THE TV DESPITE THIS BEING AN ABSOLUTE LIE. I take issue with ANY challenge to my integrity; Military Veteran, 30 year Senior Executive within the Healthcare Industry. ***** was relentless, laughed at me, threatened legal action if I blocked the credit card charge, and threatened placing a lean on us. THIS IS AN ABSOLUTE SCAM. If I lived closer than I do, am on the **********, I would be in the office NOW instead of spending time writing this. BEWARE FUTURE RENTERS.

• Review fromLaqita W

  Date: 12/13/2024

  1 star
  Thieves and scam artist. The manager uses false administration practices to take your 50 app fee and hope you forget they also stole 150 administration fees. It's been 90 days the corporate accounting has not returned my money after a vicious circle of emails phone calls they even created a fake invoice early move out never moved in. The corporate office is aware of the ***** apartments 7878 ****** D love business practices

• Review fromLisa M

  Date: 11/08/2024

  1 star
  Do not move into any property managed by this company. The aesthetics may be visually pleasing but are of very poor quality. The onsite manager of the property (I have been involved with) is unprofessional, unknowledgeable, and unpleasant. He is definitely working in a position beyond his skill set. A "luxury" building should be managed by someone that they themself exudes luxury.

• Review fromToni D

  Date: 11/07/2024

  1 star

  Toni D

  Date: 11/07/2024

  Living here for 5+ yrs, I know the ordeal + MO. The community and tenants are like family to me and its beautiful. #1 complaint:the office does not answer the phone(you can see right after calling, they just resolve a vm)they do not. Im not the only resident noticing no consistency w mgmt/staff.I set my calendar back 90 days from my lease-end date,Nov 9th. I left early from work on that day to see lease options.spoke to a new employee/very nice -now I know, misinformed. I wanted to downsize.I no long have a roommate for my 2bdrm. quoted me 6 weeks free rent, and variety of 2bdrms for $1885 fully remodeled. Mine, not. had 48 hrs to respond to hold a unit. Left work early again 2 make their office hrs.Come 2 find out, diff staff said I was misinformed/apologized bc I also should have received a copy of my new lease agreement/said they went out late,apologized again.She told me new residents only able to get the upgraded units for that deal (same size as mine but mine is falling apart, leaks, electrical issues, barely any hot water to shower) said she would try to accommodate something, stated I could write a letter for negotiation on my current unit told me they do it all the time & passed to ****. new mgr promised no late fees on my remaining rental agreement until she spoke to corporate to coordinate something to help with the misinformation/inconveniences & meet me in the middleDid not get back to me by the 3rd as promised, I called and left messages/emails. She returned my call day after..making rent late-promised me she would wave late fees,thus wouldnt have been late if she called me back on the 3rd as she said. Was not friendly and combative via phone. Told me to keep looking at my portal and shed unlock it. That took another phone call, two emails + a day for her to respond. When she did, the courtesy was to keep my rent the same. I went in originally to downsize 3 mo prior. Shes forcing me to sign a new lease or send me to court.

  Avenue5 Residential LLC

  Date: 11/08/2024

  Hello,

  We appreciate your feedback and commitment to our community. We're sorry for the communication challenges and inconvenience you experienced during your lease renewal. Please feel free to reach out directly to ******************************** so we can assist further. Thank you.
  
  

  
  

• Review fromRegretful

  Date: 11/07/2024

  1 star

  Regretful

  Date: 11/07/2024

  I had roaches in my apartment from the very first day my lease started. The property manager showed very little effort to get a resolution, despite the fact that I was paying for a problem that I didnt create. (Still unresolved by the way)Tried to call avenue5 to let them know, but they have never answered one of my calls. Its almost as if their lines are intentionally not supported, so they can ignore all the additional complaints. With the combination of everyone elses complaints, I dont know how they are still in business.

  Avenue5 Residential LLC

  Date: 11/08/2024

  Hello,

  We're sorry to hear about your experience. Please reach out to ******************************** so we may assist further. Thank you.

  Regretful

  Date: 11/15/2024

  I still have never heard from Avenue5 after being promised the email inbox is monitored 8am-5pm Monday through Friday. Im sharing a very serious complaint about a preexisting and unresolved cockroach infestation in, more than likely, several units that you all manage and you dont care enough about the property or the tenants to follow up? I emailed ******************************** on November 11th, as I was advised and no response to this day (11/15/2024).