Complaints
This profile includes complaints for Whitepages Inc's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 448 total complaints in the last 3 years.
- 123 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:07/11/2025
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Unable to remove profile ******************************************************************************************* from **************************. Multiple request have been submitted and the profile has not been removed.
Business Response
Date: 07/11/2025
Hello ****,
Whitepages respects your wishes in controlling how your information is displayed. We have located and removed any Whitepages listings that correspond to the information you provided with your opt-out request. Within ************************************************************************** paid services.
After 24 hours, if you see any of your information that we may have missed, please let us know by replying to this email with a link or screenshot of the page containing your information.
We would also like to take a moment to explain a little about how listing removals work at Whitepages. All listing removals are designed to be permanent. The way we accomplish this is to remove the listings from our sites, and flag the information in our database as unpublishable. This is in order to prevent a new listing from being created in a future update.
This means that your contact information is not deleted from the Whitepages database. If we did, it would reappear on our site within a few months as we receive new information. This information is kept only for the purposes of keeping listing removals permanent, and is not sold or otherwise shared to any third parties.
Should we receive information for you in the future that is different from that flagged data (such as new address or misspelled name) it is possible that a new listing may be created for you. We work hard to prevent this from happening, but if you do find your information on our site in the future, please let us know so that we may remove it for you.Customer Answer
Date: 07/12/2025
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
**** *********Initial Complaint
Date:07/08/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I have an unauthorized charge on my bank account for **********************. I have never signed up for any of their services. I haven't even been on their website. I'm not sure how this happened but the charge is fraudulent and I demand my money back.Business Response
Date: 07/08/2025
Hello Autumn,
Thank you for contacting the Whitepages ************* Team. Your report of an unauthorized charge was recently investigated, and I would like to share those results.
Whitepages knows how frustrating it can be to see an unexpected charge, so we'll make every effort to address this. I was not able to locate any accounts or fraudulent payments with the information provided. To assist with this further, please contact our ************* team. We're available at **************, available Monday-Friday, 8 AM to 8 PM EST and Saturday/Sunday, 9 AM to 7 PM EST.
Please have your credit card available during this call. Our agents will be able to locate accounts associated with the payment by collecting the partial card number. Afterwards, we'll investigate to find any products associated with your card. Then we will disable them from future use, and refund any unauthorized payments.
We hope to hear from you soon so that we can fully address this.Initial Complaint
Date:06/24/2025
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Whitepages has my personal name on their website (***** R *****). When someone searches my personal cell phone number on ******, my name appears on Whitepages in the search results and on their webpage. I have made multiple requests to have it removed, however they keep saying that they already removed it and ****** needs to clear it's cache which takes several weeks. I have given the matter several months and it is still displaying on ******. They have left my information on Whitepages and it needs to be completely removed.Business Response
Date: 07/07/2025
Hello *****,
Thank you for contacting the Whitepages ************* Team. I wanted to follow up with information regarding the listing you reported.
When information changes online, it takes search engines time to index their results and update links with outdated information. This is usually completed within 90 days. If for any reason you want this expedited, or if you have been waiting longer than 90 days, please consider contacting the search engine directly. For example, if you are seeing a result on ******, you can request a removal of the cached result at the following link: ************************************************.Customer Answer
Date: 07/07/2025
Complaint: 23512683
I am rejecting this response because:
Ive had other personal information deleted, and it disappears from ****** within a matter of a week or two. This has been going on with white pages now for several months. They have not removed my name from their website and thats why my name is pulling up and displayed on their website when my phone number is entered into ****** they keep giving me the same excuse They need to go into their servers and permanently delete my name and my information which they have not.
Sincerely,
***** *****Business Response
Date: 07/16/2025
Hi Again,
If you should go to our website (not googles search result of our previous page) and see your data still there please provide us with a image of it so that we also can locate the listing and have it removed.Customer Answer
Date: 07/16/2025
Better Business Bureau:
I do not accept the business response however the information seems to be removed from search results so the matter is now moot.
Sincerely,
***** *****Initial Complaint
Date:06/23/2025
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
June 23, 2025. I paid $11.99 for a one-time report on a phone number +1-202-257-9287x Rather than give me the information after charging my credit card, they offered a one-time report for $19.99, increasing the price. Not good. I want what they initially charged me for, whose number is it, or a refund. Account based on email address.Business Response
Date: 07/04/2025
Hi ****,
Thanks for contacting Whitepages ************** Your request for account assistance has been reviewed, and I wanted to follow up.
After reviewing the information you submitted, it appears the charge was already refunded. You should see no further billing on the account, unless you decide to make additional purchases.Customer Answer
Date: 07/07/2025
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
**** *****Initial Complaint
Date:06/23/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I, **** ***********, canceled my White Pages subscription on 6/21/2025, but they keep attempting daily unauthorized charges. Their password reset fails, blocking accessmirroring 13+ complaints, including BBB cases: 04/02/2025 (canceled multiple times, still charged), 03/31/2025 (charges persisted), 12/30/2024 ($5.99 unauthorized), 09/15/2024 ($170 overdraft), 12/26/2024 (trial ignored). This violates M.G.L. c. 93A, FTC Act, ROSCA, and Negative Option Rule.Desired Resolution:1. Stop all charge attempts now.2. Send a password reset to ******************** within 24 hours.3. Confirm cancellation in writing within 24 hours.Additional Comments:This predatory billing pattern constitutes a class action and FTC/**************** probe. Their Answered responses are a ******* contact info:**** *********** ********************Business Response
Date: 07/04/2025
Hi ****,
The account associated with ******************** has been immediately canceled since June 26, 2025. This means no automatic can be deducted unless you manually sign in and make a purchase.
If it is that you are being billed this would mean that you have another Whitepages account.
Please reply to us if you are being billed so that we may request the needed information to have the account canceled.Initial Complaint
Date:06/23/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I have enclosed of statements from whitepages I ordered for court runner reports nothing was found which is untrue I have been court proceedings in each county listed.I asked for a refund which was declined.Business Response
Date: 07/04/2025
Hi *****,
Thank you for contacting the Whitepages ************* Team, my name is *******?. I'd like to follow up with your inquiry about our Court Runner service.
When a Court Runner report is requested for a specific county court, we will send someone to the court and make a request for any criminal records related to the person you are trying to research. The courts will return records related to felony and misdemeanor charges from the past 7 years that resulted in a conviction.
If your Court Runner report came back with no records, it means that the person you are researching was not convicted of any felonies or misdemeanors in that county for the last 7 years, which is usually good news.
If you think that the person you are researching may have records in a different county, you can always order a new Court Runner report from a different county by opening their listing and selecting the option that says "Request more counties."Initial Complaint
Date:06/22/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I paid 1.05 to have a free trial for five days. I cancelled before the five days period was up last year. Then I discovered that I was being charged again this year for over 6 months at a rate of *****. If I did not check my spam folder I would never have discovered what was happening and the charges would have continued. They completely disregarded my request to cancel and renewed charging my card without my permission a whole year later.Business Response
Date: 07/03/2025
Hello ********,
Thank you for contacting the Whitepages ************* Team. I wanted to take a moment to explain our product features.
I've taken a look at your account and confirmed that the auto-renewal of your Whitepages Premium membership has been cancelled. Going forward, you should expect no further charges unless you decide to make additional purchases.
Our standard policy for refunds is to refund the previous two months of payment. The responsibility of monitoring a credit card statement and its purchases is on the cardholder, and two months provides cardholders with two chances to see the charges on their credit statements and notify us to have the matter resolved. As a courtesy, in this instance we have already issued refunds in excess of this policy.
Going forward, further refunds will not be issued. The account will remain inactive, and you should see no further billing associated with this account unless you decide to make additional purchases.
Please note;
Whitepages did honor your request to cancel when you requested same in March of 2024. The new charge started February of 2025 when you re-subscribe in order to use the service. No other request to cancel was received nor an attempt to cancel was recorded.Customer Answer
Date: 07/06/2025
Complaint: 23502819
I am rejecting this response because: I did not renew after I cancelled. There is a fraudulent scheme occuring or I was the victim of identity fraud but something is not correct. Once cancelled, I never renewed and if I do not receive a full refund of all purchases made from March 2025, I will have no choice but to contact the authorities.Sincerely,
******** *********Initial Complaint
Date:06/19/2025
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I paid $32 to white pages to verify someones identity I was renting a house from and got nothing in return.Customer Answer
Date: 06/30/2025
Complaint #******** White pages I was able to resolve the issue with the company and was issued a refund. No need to reach out further
Business Response
Date: 06/30/2025
Hi *****,
Thank you for contacting the Whitepages ************* Team. Thank you for bringing this to our attention.
I am seeing where we did provide a partial refund since the data was provided through email. The total amount we issued was $19.99. If you are not seeing the refund please double check with your financial institution.Initial Complaint
Date:06/13/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I have requested that personal information be removed from the WhitePages website twice due to scammer activity, and no action has been taken. Personal information about me can still be easily found on the website by using a search engine or by searching the website itself. I have emailed the help desk directly, as well as submitted a request through the website's help section. I would like written confirmation that my information has been PERMANANTLY deleted from their database and will not be readded or sold as they do not have my permission to do so. (************************************************************************************************************************************************************************************************)Business Response
Date: 07/10/2025
Hello there,
Thank you for contacting the Whitepages ************* Team. I wanted to follow up with information regarding the listing you reported.
When searching for the information on **************************, we do not see that we have a profile for you.
It appears that your listing may have already been removed. However, if you are seeing your information on our site, please send a link or screenshot of the listing that displays your name alongside one of the following pieces of information:
Address
Phone number
Relative
Alias
AgeInitial Complaint
Date:06/12/2025
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Please remove my profile on **************************. I called the Opt Out number, but it said, "An application error has occurred. Goodbye." Here is a my profile url:************************************************************************************************Business Response
Date: 06/12/2025
Hello *****,
Thank you for contacting the Whitepages ************* Team. I wanted to follow up with information regarding the listing you reported.
Whitepages respects your wishes in controlling how your information is displayed. We have located and removed any Whitepages listings that correspond to the information you provided with your opt-out request. Within ************************************************************************** paid services.
After 24 hours, if you see any of your information that we may have missed, please let us know by replying to this email with a link or screenshot of the page containing your information.
We would also like to take a moment to explain a little about how listing removals work at Whitepages. All listing removals are designed to be permanent. The way we accomplish this is to remove the listings from our sites and flag the information in our database as unpublishable. This is in order to prevent a new listing from being created in a future update.
This means that your contact information is not deleted from the Whitepages database. If we did, it would reappear on our site within a few months as we receive new information. This information is kept only for the purposes of keeping listing removals permanent and is not sold or otherwise shared to any third parties.
Should we receive information for you in the future that is different from that flagged data (such as new address or misspelled name) it is possible that a new listing may be created for you. We work hard to prevent this from happening, but if you do find your information on our site in the future, please let us know so that we may remove it for you.Customer Answer
Date: 06/12/2025
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
***** ***********
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