Complaints

This profile includes complaints for Whitepages Inc's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Whitepages Inc

  2033 6th Ave Ste 1100 Seattle, WA 98121-2590

  
• 

  WhitePages Inc

  108 W 39th St Fl 14 New York, NY 10018-8257

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/09/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I paid $5.00 for a TRIAL, and one time look **** I cancelled in ample time for the trial, I even sent an email to ************************** and told them I cancelled, yet ************************** charged my account anyway. In fact that charged me at 3:30 AM after attempting many times before until it went Thur. I started email communication with them that day . **** ****** from whitepages emailed me back(emails included in this complaint) stating my refund was being processed. A week went by no refund, so I again emailed, and The same **** ****** stated he could not give me my refund . I sent him the email he sent stating my refund was already being processed! I want my money back. I never sighed up for or gave any permission for a monthly subscription to **************************

  

  Business Response

  Date: 06/10/2025

  Hello *****,
  
  Thank you for contacting the Whitepages ************* Team. I wanted to assist with your requested membership changes.
  
  In the past we have provided refunds as courtesy when users don't cancel within the 5 days. An example of one of your accounts we canceled and issued a refund is ******************** Reviewing all the accounts you created the most recent trial was not canceled within the 5 days.
  
  We appreciate your understanding that by agreeing to the terms of service when you signed up for the subscription, we're unable to process a refund.
  
  Your request to stop future billing has been completed, and you should not see any additional charges on the account associated with your email address, unless you decide to make a new purchase.
  

  Customer Answer

  Date: 06/10/2025

  I absolutely do not agree with their position not to refund my my the email clearly stated that Id was processedI did get my subscription records from ***** ..all my active and inactive subs are there..And of course ************* is NOT THERE NEVER WAS

  

  Business Response

  Date: 07/01/2025

  Hi again,
   
  The cancelation and refund confirmation **** sent you are for the account you created using the email ****************************. Once you sign into that account you are able to view your billing information. The last time you made a Payment using this email was on January 22, 2024.
  
  Date of charge **** sent confirmation on: January 22, 2024.
  
  Reason for this confirmation: Customer contacted ********************** from the email that has a canceled account and a courtesy refund.
  
  Account with recent purchase and disputed charge is linked to another email.
   
  Since then, customer created multiple other trial accounts using different emails.
   
  For any further dispute we recommend contacting your bank directly. They will be able to not only investigate the transactions further but also provide support and direction on next steps. 
   
  We appreciate your understanding.

  Customer Answer

  Date: 07/09/2025

   
  Complaint: 23430363
  
  I am rejecting this response because:
  
  Sincerely,
  
  ***** ***** , the email and account that ************************** is the ONLY EMAIL IVE EVER USED AND THE ONLY EMAIL ASSOCIATED WITH MY BANK ..so the REFUND HE SENT WAS ACCURATE HE SAID MY REFUND HAD BEEN PROCESSED! Ive never MADE PAYMENTS TO THEM BECAUSE *** NEVER HAD ANY SORT OF A MEMBERSHIP TO MAKE PAYMENTS ON! *** made one time purchase with the offer to have a Monthy membership ..its my choice to have a membership or not ..i chose NOT to..will with the time frame and with within my right to say no! 

• Initial Complaint

  Date:06/07/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have two charges of ***** on my **** debit card. The date is oct 7 ,charges show for the 9th as it is a weekend. But I have no idea what they are and how they are allowed to take money from my account. I didnt use any white pages, and specifically none from the **, I am in ******. I want my money back, this is fraud, Anyone tell me how to correct this and never have them go into my account again, how the h*** did they get in there in the first place???? This is corruption and not right at all.Thank you,*****.

  

  Business Response

  Date: 06/09/2025

  Hello *****,
  
  Thank you for contacting the Whitepages ************* Team. Your report of an unauthorized charge was recently investigated, and I would like to share those results.
  
  Whitepages knows how frustrating it can be to see an unexpected charge, so we'll make every effort to address this. I was not able to locate any accounts or fraudulent payments with the information provided. To assist with this further, please contact our ************* team. We're available at **************, available Monday-Friday, 8 AM to 8 PM EST and Saturday/Sunday, 9 AM to 7 PM EST.
  
  Please have your credit card available during this call. Our agents will be able to locate accounts associated with the payment by collecting the partial card number. Afterwards, we'll investigate to find any products associated with your card. Then we will disable them from future use, and refund any unauthorized payments.
  
  We hope to hear from you soon so that we can fully address this.

• Initial Complaint

  Date:06/06/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  White pages wont remove my info from their website, even though its been requested multiple times.

  

  Business Response

  Date: 06/09/2025

  Hello *******,
  
  Thank you for contacting the Whitepages ************* Team. I wanted to follow up with information regarding the listing you reported.
  
  Whitepages respects your wishes in controlling how your information is displayed. We have located and removed any Whitepages listings that correspond to the information you provided with your opt-out request. Within ************************************************************************** paid services.
  
  After 24 hours, if you see any of your information that we may have missed, please let us know by replying to this email with a link or screenshot of the page containing your information.
   
  
  We would also like to take a moment to explain a little about how listing removals work at Whitepages. All listing removals are designed to be permanent. The way we accomplish this is to remove the listings from our sites, and flag the information in our database as unpublishable. This is in order to prevent a new listing from being created in a future update.
  
  This means that your contact information is not deleted from the Whitepages database. If we did, it would reappear on our site within a few months as we receive new information. This information is kept only for the purposes of keeping listing removals permanent, and is not sold or otherwise shared to any third parties.
  
  Should we receive information for you in the future that is different from that flagged data (such as new address or misspelled name) it is possible that a new listing may be created for you. We work hard to prevent this from happening, but if you do find your information on our site in the future, please let us know so that we may remove it for you.

• Initial Complaint

  Date:06/05/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This website has sensitive and person data information about myself, my family, and my friends. This information was collected non-consensually and they do not have my consent to display this information. They will not let me file profile removals, since they claim that my phone number can't be used to do this and to contact customer support. However, there is no option to contact them anywhere on the website. Having this information up is extremely dangerous and compromises the safety of everybody. The profiles I need removed are:*********************************************************************************** *********************************************************************************** ************************************************************************************ ******************************************************************************************** ******************************************************************************************************

  

  Business Response

  Date: 06/06/2025

  Hello Haylie,
  
  Thank you for contacting the Whitepages ************* Team. I wanted to follow up with information regarding the listing you reported.
  
  Whitepages respects your wishes in controlling how your information is displayed. We have located and removed any Whitepages listings that correspond to the information you provided with your opt-out request. Within ************************************************************************** paid services.
  
  After 24 hours, if you see any of your information that we may have missed, please let us know by replying to this email with a link or screenshot of the page containing your information.
   
  
  We would also like to take a moment to explain a little about how listing removals work at Whitepages. All listing removals are designed to be permanent. The way we accomplish this is to remove the listings from our sites, and flag the information in our database as unpublishable. This is in order to prevent a new listing from being created in a future update.
  
  This means that your contact information is not deleted from the Whitepages database. If we did, it would reappear on our site within a few months as we receive new information. This information is kept only for the purposes of keeping listing removals permanent, and is not sold or otherwise shared to any third parties.
  
  Should we receive information for you in the future that is different from that flagged data (such as new address or misspelled name) it is possible that a new listing may be created for you. We work hard to prevent this from happening, but if you do find your information on our site in the future, please let us know so that we may remove it for you.

• Initial Complaint

  Date:06/04/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The ****** search engine white pages is listing my son's new physical address in **************** as my address and I have never lived at that address. Due to my past work at *** and the court process I was involved in my personal address was never on record. How was my son's address with new apartment #*** listed? Please remove my son's name from your ****** A.I search under my name and his **************** address. Attached listing.

  

  Business Response

  Date: 06/05/2025

  Hello *****,
  
  Thank you for contacting the Whitepages ************* Team. I wanted to follow up with information regarding the listing you reported.
  
  Whitepages respects your wishes in controlling how your information is displayed. We have located and removed any Whitepages listings that correspond to the information you provided with your opt-out request. Within ************************************************************************** paid services.
  
  After 24 hours, if you see any of your information that we may have missed, please let us know by replying to this email with a link or screenshot of the page containing your information.
   
  
  We would also like to take a moment to explain a little about how listing removals work at Whitepages. All listing removals are designed to be permanent. The way we accomplish this is to remove the listings from our sites, and flag the information in our database as unpublishable. This is in order to prevent a new listing from being created in a future update.
  
  This means that your contact information is not deleted from the Whitepages database. If we did, it would reappear on our site within a few months as we receive new information. This information is kept only for the purposes of keeping listing removals permanent, and is not sold or otherwise shared to any third parties.
  
  Should we receive information for you in the future that is different from that flagged data (such as new address or misspelled name) it is possible that a new listing may be created for you. We work hard to prevent this from happening, but if you do find your information on our site in the future, please let us know so that we may remove it for you.

• Initial Complaint

  Date:06/02/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I do not have account w/**********************. They sent me an email telling me to update my payment info and said notified credit card on file not valid. Called support to have them remove ALL my data from their website. *** was talking gibberish, did not understand my request and would not send me to a supervisor. I want written confirmation that ALL of my data is PERMANENTLY REMOVED from white pages website.

  

  Business Response

  Date: 06/03/2025

  Hi ******,
  
  I can confirm that your membership is presently cancelled, and there are no scheduled charges at this time. I apologize about the confusion, and I'd like to explain what happened here.
  
  Accounts save some details associated with your method of payment, to make it easier to sign up if you need the services again in the future. This was an automated reminder that the previous method of payment would no longer work, due to the upcoming expiration date.
  
  If you wish to use the service again in the future, you may need to add a new method of payment with a current expiration date. You can complete this through the Payment section in your Account Settings.
  
  At this time, we do not have any options available for the removal of a payment method from an account. Your payment information is stored securely with our payment processing company, we do not have access to your full payment method information. The last four digits are shown in your Purchases and Billing page for your bookkeeping purposes only. No charges can be made without your action and authorization through your Whitepages Premium account.

• Initial Complaint

  Date:05/31/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On May 31, 2025, I paid $1 for a 5-day trial membership with the intention of viewing phone numbers and addresses listed on the company's website. This membership was advertised as granting access to contact information for various profiles.Initially, I was able to view the phone number and address of one or two profiles. However, shortly afterward, the feature stopped working. When I attempted to click on additional profiles or view phone numbers, I was redirected to a page prompting me to purchase a separate "premium business" background report despite the fact that access to phone numbers and addresses was included in the membership I had already paid for.When I contacted customer service, I was told there was nothing wrong with the website and that the issue was somehow due to my own actions. This response was both unhelpful and dismissive. The company is engaging in deceptive and misleading practices by advertising one level of access, delivering a very limited version of it, and then attempting to upsell a more expensive product almost immediately.I am requesting a full refund of the $1 charge and would like this business investigated for potential deceptive marketing practices. I have retained screenshots of the website behavior and my payment confirmation for reference.This experience felt misleading and unethical, and I want to prevent others from falling into the same situation.

  

  Business Response

  Date: 06/02/2025

  Hello Shazadi,
  
  Thank you for contacting the Whitepages ************* Team. I wanted to assist with your requested membership changes.
  
  Within the next 72 hours, you should see the following amounts returned as a credit on your financial statement:
  
  $1.09
  
  Access to the Premium Membership will end immediately, as funds have been returned to you. Your account will stay registered to this email, so that you may be alerted to major product updates, and for convenience of reactivation if you should need to use our search tools again in the future.

  Customer Answer

  Date: 06/02/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  Shazadi Islam

• Initial Complaint

  Date:05/22/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have contacted ************************** multiple times, including emailing the Ceo, but have gotten no reply. They refuse to remove listings for my dead grandmother, ***** *****, who died in 2002, and my dead stepmother, ****** Contach, who died in 2003. I could not find the listings, but my dead father, ****** ***** who died in 2004, and my dead mother ***** ***** who died in 2013, and my other grandmother ***** **** who died in 2012 I also want removed if they are listed/in the records.They list associates, like various people search/data broker sites, which are fraudulent, and these people are long dead. They should be allowed to rest in peace.Associated addresses are:***************************************************************************************************************************** Myrtle ST ***** MA Park ************* ** ************************* ** ****************************** a *********************** the only phone number I can recall is my family's number from about 1978 or so until my mother's death in 2013, which was ************. My mother also owned *************************** from 1996 until approx 2008, when it was destroyed in a fire. That was on ******************** MA when she owned it. That number was ************.

  

  Business Response

  Date: 05/23/2025

  Hello there,
  
  When searching for the information on **************************, we do not see that we have a profile for you.
  
  It appears that your listing may have already been removed. However, if you are seeing your information on our site, please send a link or screenshot of the listing that displays your name alongside one of the following pieces of information:
  
  Address
  Phone number
  Relative
  Alias
  Age

  Customer Answer

  Date: 05/23/2025

   
  Complaint: 23368292
  
  I am rejecting this response because: The listings are NOT deleted. I just saw them. I provided screenshots. LOOK at the screenshots.
  
  Sincerely,
  
  ******* *****

  

  Business Response

  Date: 06/02/2025

  Hi again,
  
  Please provide updated images of a new search.

  Customer Answer

  Date: 06/02/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. it looks like the listings for my dead grandmother and my dead stepmother have been removed. 
  
  Sincerely,
  
  ******* *****

• Initial Complaint

  Date:05/13/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Looking on this site, I see I am not the only person that has been scammed by the Whitepages. Being an elderly senior on disability I dont have a huge income and would never ever agree to paying $104.99 monthly nor agreed to do such. Being that White pages does not have you sign nor give you an actual agreement its hard to dispute with the bank to have charges reversed.I did agree to $1 trial and liked it and said I would do the $19.99 month. Next thing I know Im being ********** glad to see that there have been nearly 500 complaints with almost exact situation. Hopefully this will have the company looked into and change their policy to give accountability for their deceiving customers. Im so surprised as I know the ********************** have been around a long time and am quite surprised they have to use these types of tactics to get business.I know I wont recommend them to anyone and in fact will tell others not to use.

  

  Business Response

  Date: 05/19/2025

  Hello there,
  
  Thank you for contacting the Whitepages ************* Team. I wanted to take a moment to explain our product features.
  
  I've taken a look at your account and confirmed that the auto-renewal of your Whitepages Premium membership has been cancelled. Going forward, you should expect no further charges unless you decide to make additional purchases.
  
  No refunds were issued as part of handling your billing request. We review account history to determine if the purchased services were utilized. In this case, we can confirm that the services were used in full  for the period billed. As a result, no refunds will be provided since the product was available as intended.
  
  A request to upgrade your membership was done on January 11, 2025, after using all 200 lookups that came with your $19.99 promotional rate. You made an upgrade for 500 lookups at $104.99 each month, since the upgrade we have provided the services as per your request. 
  
  Thanks again for your understanding.

• Initial Complaint

  Date:04/29/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On May 28, from my Iphone, I purchased a Premium membership $1 Five-Day Trail of ************************** Upon registration to the site, I was taken to a page for additional services. I did not want additional services, so I scrolled down a bit and saw a enlarged letters that said "Confirm subscription" which I assumed was referring to my $1 subscription. I pressed confirm. I went back looking at the people section and I opened-up a few background reports. They were useless because I couldn't open up additional addresses. I looked at two others. I then went to my account and saw that I was being charged $49.95 for background checks. THIS WAS TOTALLY UNCLEAR TO ME and I realized that I must have pressed the "confirm subscripton" erronously. Investigating futhur I noticed that there was a credit point system attached to the background reports and I had used 3 credits of 5 and I linked it in my head to the background check that I had MISTAKENLY hit early when I bought the $1 premium subscript for five days. The site was very misleading -- and confusing. I was not informed that the premium trail did not include other services and therefore, I was mislead. The policy set by the company is unchanging and would not allow me a refund for the three so-called credits I had used mistakenly, thinking it was a part of the premium membership.

  

  Business Response

  Date: 04/30/2025

  Hello Aleticia,
  
  Thank you for contacting the Whitepages ************* Team. I wanted to take a moment to explain our product features.
  
  I've taken a look at your account and confirmed that the auto-renewal of your Whitepages Premium membership has been cancelled. Going forward, you should expect no further charges unless you decide to make additional purchases.
  
  No additional refunds were issued as part of handling your billing request. We review account history to determine if the purchased services were utilized. In this case, we can confirm that the services were used for the period billed. As a result, no refunds will be provided since the product was available as intended.