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Business Profile

Publishers Directory

Whitepages Inc

Complaints

This profile includes complaints for Whitepages Inc's headquarters and its corporate-owned locations. To view all corporate locations, see

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Whitepages Inc has 2 locations, listed below.

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    Customer Complaints Summary

    • 447 total complaints in the last 3 years.
    • 125 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:01/03/2023

      Type:Service or Repair Issues
      Status:
      AnsweredMore info

      Complaint statuses

      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      This company continues to charge my card for services for the past five months even though I canceled the subscription right after I ordered it for the first month. I want a refund for the past 4 months and for this company to permanently cancel my subscription

      Business Response

      Date: 01/04/2023

      Hello ****,

      Thank you for contacting the Whitepages ************* Team, my name is ***************. I would like to help with your request for account assistance. After reviewing the account associated with your email: ************************** it shows where your account was already refunded $5.35x4 by the previous representative that had handled your request on January 04,2023. The refunds however will appear on your card within the next (3) three business days.

       Thanks
    • Initial Complaint

      Date:01/03/2023

      Type:Billing Issues
      Status:
      AnsweredMore info

      Complaint statuses

      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      1/3/2023 Was charged for white pages use when I didnt use it. Unable to get contact them per customer service and I dont have an account. I want this billing amount credited to my debit card and I will pay no further charges

      Business Response

      Date: 01/04/2023

      Hello ****,

      Thank you for contacting the Whitepages ************* Team, my name is ***************. I wanted to assist with your requested membership changes.

      Your request to stop future billing has been completed, and we've refunded one of the previous charge on your account. You should see no additional charges from the account associated with your email address at this point, unless you decide to make a new purchase.

      Within the next 72 hours, you should see the following amounts returned as a credit on your financial statement:

      $9.99

      Access to the Premium Membership will end immediately, as funds have been returned to you. Your account will stay registered to this email, so that you may be alerted to major product updates, and for convenience of reactivation if you should need to use our search tools again in the future.
    • Initial Complaint

      Date:12/31/2022

      Type:Service or Repair Issues
      Status:
      AnsweredMore info

      Complaint statuses

      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      You are not responding to my requests. i will not submit my phone number. you're exploiting my rights and making ********* even more information to you. it will never happen. remove it immediately *********************************************************************************** ******************************************************************************************************************************************************************************************************************

      Business Response

      Date: 01/01/2023

      Hello *****,

      Thank you for contacting the Whitepages ************* Team, my name is ***************. I wanted to follow up with information regarding the listing you reported.

      Whitepages respects your wishes in controlling how your information is displayed. We have located and removed any Whitepages listings that correspond to the information you provided with your opt-out request. Within *************************************************************************** paid services.

      After 24 hours, if you see any of your information that we may have missed, please let us know by replying to this email with a link or screenshot of the page containing your information.

      We would also like to take a moment to explain a little about how listing removals work at Whitepages. All listing removals are designed to be permanent. The way we accomplish this is to remove the listings from our sites, and flag the information in our database as unpublishable. This is in order to prevent a new listing from being created in a future update.

      This means that your contact information is not deleted from the Whitepages database. If we did, it would reappear on our site within a few months as we receive new information. This information is kept only for the purposes of keeping listing removals permanent, and is not sold or otherwise shared to any third parties.

      Should we receive information for you in the future that is different from that flagged data (such as new address or misspelled name) it is possible that a new listing may be created for you. We work hard to prevent this from happening, but if you do find your information on our site in the future, please let us know so that we may remove it for you.
    • Initial Complaint

      Date:12/30/2022

      Type:Sales and Advertising Issues
      Status:
      AnsweredMore info

      Complaint statuses

      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am stunned to find my personal information via ****** search of my name. Address, phone, relatives, etc. I attempted to use the White pages opt-out page. Listed at this URL: *********************************************************** But it IS NOT WORKING. I follow the instructions to put in my listing URL ************************************************************************************************************************************* And it does NOT allow me to go to the next step. There is something wrong with this feature or site. I want my information removed from public access on the internet. Please assist as the company is unresponsive and the avenue they advertise to resolve such request is NOT working for the public.

      Business Response

      Date: 01/01/2023

      Hello *******,

      Thank you for contacting the Whitepages ************* Team, my name is ***************. I wanted to follow up with information regarding the listing you reported.

      Whitepages respects your wishes in controlling how your information is displayed. We have located and removed any Whitepages listings that correspond to the information you provided with your opt-out request. Within *************************************************************************** paid services.

      After 24 hours, if you see any of your information that we may have missed, please let us know by replying to this email with a link or screenshot of the page containing your information.

      We would also like to take a moment to explain a little about how listing removals work at Whitepages. All listing removals are designed to be permanent. The way we accomplish this is to remove the listings from our sites, and flag the information in our database as unpublishable. This is in order to prevent a new listing from being created in a future update.

      This means that your contact information is not deleted from the Whitepages database. If we did, it would reappear on our site within a few months as we receive new information. This information is kept only for the purposes of keeping listing removals permanent, and is not sold or otherwise shared to any third parties.

      Should we receive information for you in the future that is different from that flagged data (such as new address or misspelled name) it is possible that a new listing may be created for you. We work hard to prevent this from happening, but if you do find your information on our site in the future, please let us know so that we may remove it for you.
    • Initial Complaint

      Date:12/30/2022

      Type:Product Issues
      Status:
      ResolvedMore info

      Complaint statuses

      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I requested they cancel this 1st month and here again they take it out of my bank account now thank to you I can see I'm not the only to have this problem with these people. I'd like my money returned also.12/08/2022 Description:POS PURCHASE MERCHANT PURCHASE TERMINAL ****** Whitepages 800 ***** WA XXXXXXXXXXXX0480 Amount:$19.99 Transaction type:WITHDRAWAL thank you

      Business Response

      Date: 01/01/2023

      Hello ****,

      Thank you for contacting the Whitepages ************* Team, my name is ***************. I wanted to assist with your requested membership changes.

      Your request to stop future billing has been completed, and we've refunded one of the previous charges on your account. You should see no additional charges from the account associated with your email address at this point, unless you decide to make a new purchase.

      Within the next 72 hours, you should see the following amounts returned as a credit on your financial statement:

      $19.99

      Access to the Premium Membership will end immediately, as funds have been returned to you. Your account will stay registered to this email, so that you may be alerted to major product updates, and for convenience of reactivation if you should need to use our search tools again in the future.

      Customer Answer

      Date: 01/02/2023

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      ***********************
    • Initial Complaint

      Date:12/20/2022

      Type:Customer Service Issues
      Status:
      ResolvedMore info

      Complaint statuses

      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Hello. My complaint concerns a privacy issue and a request to have my personal and private contact information permanently deleted from white pages.A former girlfriend has been stalking and threatening myself and my family. It has come to my attention that she obtained my personal information from a white pages site. I never authorized or volunteered information to white pages. My local police department advised me to contact white pages and submit a deletion request. *** submitted several opt out and removal requests to white pages however, no action has been taken.I am filing this complaint to have my profile permanently deleted from white pages.

      Business Response

      Date: 12/20/2022

      Hello *******,

      Thank you for contacting the Whitepages ************* Team, my name is ***************. I wanted to follow up with information regarding the listing you reported.

      Whitepages respects your wishes in controlling how your information is displayed. We have located and removed any Whitepages listings that correspond to the information you provided with your opt-out request. Within *************************************************************************** paid services.

      After 24 hours, if you see any of your information that we may have missed, please let us know by replying to this email with a link or screenshot of the page containing your information.

      We would also like to take a moment to explain a little about how listing removals work at Whitepages. All listing removals are designed to be permanent. The way we accomplish this is to remove the listings from our sites, and flag the information in our database as unpublishable. This is in order to prevent a new listing from being created in a future update.

      This means that your contact information is not deleted from the Whitepages database. If we did, it would reappear on our site within a few months as we receive new information. This information is kept only for the purposes of keeping listing removals permanent, and is not sold or otherwise shared to any third parties.

      Should we receive information for you in the future that is different from that flagged data (such as new address or misspelled name) it is possible that a new listing may be created for you. We work hard to prevent this from happening, but if you do find your information on our site in the future, please let us know so that we may remove it for you.

      Customer Answer

      Date: 12/21/2022

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Thank you so much for once again coming through in a timely manner.

      Sincerely,

      ***************************

    • Initial Complaint

      Date:12/17/2022

      Type:Sales and Advertising Issues
      Status:
      AnsweredMore info

      Complaint statuses

      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I never gave permission to expose my personal information on your website. remove it immediately https://www.whitepages.com/name/*************************/**********-**/PJyq62Y6vb3 https://www.whitepages.com/checkout/summary?wpId=PJyq62Y6vb3&wp_content=cta&wp_medium=PersonContactInfoUpsell&wp_source=PersonResults&wp_term=serp_ep0&funnelType=person_onepages_1&is_best_match=true https://www.whitepages.com/checkout/summary?wpId=PJyq62Y6vb3&wp_content=cta&wp_term=serp_ep1&wp_medium=PersonContactInfoUpsell&wp_source=PersonResults&funnelType=person_onepages_1

      Business Response

      Date: 12/19/2022

      Hello,

      Thank you for contacting the Whitepages ************* Team, my name is ***********. I wanted to follow up with information regarding the listing you reported.

      Whitepages respects your wishes in controlling how your information is displayed. We have located and removed any Whitepages listings that correspond to the information you provided with your opt-out request. Within *************************************************************************** paid services.

      After 24 hours, if you see any of your information that we may have missed, please let us know by replying to this email with a link or screenshot of the page containing your information.

      We would also like to take a moment to explain a little about how listing removals work at Whitepages. All listing removals are designed to be permanent. The way we accomplish this is to remove the listings from our sites, and flag the information in our database as unpublishable. This is in order to prevent a new listing from being created in a future update.

      This means that your contact information is not deleted from the Whitepages database. If we did, it would reappear on our site within a few months as we receive new information. This information is kept only for the purposes of keeping listing removals permanent, and is not sold or otherwise shared to any third parties.

      Should we receive information for you in the future that is different from that flagged data (such as new address or misspelled name) it is possible that a new listing may be created for you. We work hard to prevent this from happening, but if you do find your information on our site in the future, please let us know so that we may remove it for you.
    • Initial Complaint

      Date:12/15/2022

      Type:Sales and Advertising Issues
      Status:
      AnsweredMore info

      Complaint statuses

      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I request that you remove my personal information from your site. I never gave permission to post it online.https://www.whitepages.com/name/**********************************************/*********-**/PN92q16wb8e https://www.whitepages.com/checkout/summary?wpId=PN92q16wb8e&wp_content=cta&wp_medium=PersonContactInfoUpsell&wp_source=PersonResults&wp_term=serp_ep0&funnelType=person_onepages_1&is_best_match=true

      Business Response

      Date: 12/16/2022

      Hello,

      Thank you for contacting the Whitepages ************* Team, my name is ***********. I wanted to follow up with information regarding the listing you reported.

      Whitepages respects your wishes in controlling how your information is displayed. We have located and removed any Whitepages listings that correspond to the information you provided with your opt-out request. Within *************************************************************************** paid services.

      After 24 hours, if you see any of your information that we may have missed, please let us know by replying to this email with a link or screenshot of the page containing your information.

      We would also like to take a moment to explain a little about how listing removals work at Whitepages. All listing removals are designed to be permanent. The way we accomplish this is to remove the listings from our sites, and flag the information in our database as unpublishable. This is in order to prevent a new listing from being created in a future update.

      This means that your contact information is not deleted from the Whitepages database. If we did, it would reappear on our site within a few months as we receive new information. This information is kept only for the purposes of keeping listing removals permanent, and is not sold or otherwise shared to any third parties.

      Should we receive information for you in the future that is different from that flagged data (such as new address or misspelled name) it is possible that a new listing may be created for you. We work hard to prevent this from happening, but if you do find your information on our site in the future, please let us know so that we may remove it for you.
    • Initial Complaint

      Date:12/12/2022

      Type:Service or Repair Issues
      Status:
      AnsweredMore info

      Complaint statuses

      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have filed more than one request to opt-out over the years from this page and all the occupants of my home. It is of great necessity it is done as special persons live in this home.I need every person removed from your page under one address. I can not tolerate having to keep completing the same form. Please resolve this.

      Business Response

      Date: 12/13/2022

      Hello there,

      Thank you for contacting the Whitepages ************* Team, my name is ***********. I wanted to follow up with information regarding the listing you reported.

      When searching for the information on Whitepages.com, we do not see that we have a profile for you.

      It appears that your listing may have already been removed. However, if you are seeing your information on our site, please send a of the listing that displays your name.
    • Initial Complaint

      Date:12/11/2022

      Type:Customer Service Issues
      Status:
      AnsweredMore info

      Complaint statuses

      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Im getting standards replies from your team. None of them actually understand the issue. I'm frustrated as I have been trying to contact you for the past 3 weeks.Remove my info from your site https://www.whitepages.com/name/********************************/***********-**/PbywwE7wAly https://www.whitepages.com/checkout/summary?wpId=PbywwE7wAly&wp_content=cta&wp_medium=PersonContactInfoUpsell&wp_source=PersonResults&wp_term=serp_ep0&funnelType=person_onepages_1&is_best_match=true

      Business Response

      Date: 12/11/2022

      Hello ******,

      Thank you for contacting the Whitepages ************* Team, my name is ***************. I wanted to follow up with information regarding the listing you reported.

      Whitepages respects your wishes in controlling how your information is displayed. We have located and removed any Whitepages listings that correspond to the information you provided with your opt-out request. Within *************************************************************************** paid services.

      After 24 hours, if you see any of your information that we may have missed, please let us know by replying to this email with a link or screenshot of the page containing your information.

      We would also like to take a moment to explain a little about how listing removals work at Whitepages. All listing removals are designed to be permanent. The way we accomplish this is to remove the listings from our sites, and flag the information in our database as unpublishable. This is in order to prevent a new listing from being created in a future update.

      This means that your contact information is not deleted from the Whitepages database. If we did, it would reappear on our site within a few months as we receive new information. This information is kept only for the purposes of keeping listing removals permanent, and is not sold or otherwise shared to any third parties.

      Should we receive information for you in the future that is different from that flagged data (such as new address or misspelled name) it is possible that a new listing may be created for you. We work hard to prevent this from happening, but if you do find your information on our site in the future, please let us know so that we may remove it for you.

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