Complaints

This profile includes complaints for Whitepages Inc's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Whitepages Inc

  2033 6th Ave Ste 1100 Seattle, WA 98121-2590

  
• 

  WhitePages Inc

  108 W 39th St Fl 14 New York, NY 10018-8257

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:11/26/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I filed a CCPA request on-line with whitepages to remove my personal information off their website /they are fishing for more personal information to remove my personal information - they do not have my consent to publish (my address phone number, etc. dob) I have e-mailed in the past to no avail they continue to publish it on their site. I would like the information removed now and in the future . it is the first three listings that need removal https://www.whitepages.com/name/***************************/***********-**?fs=1&searchedName=*******%20cathey%20&searchedLocation=Los%20Angeles,%20CA

  Customer Answer

  Date: 11/27/2022

  Hello, 
  Thank you for your help in resolving this issue. The response from whitepages is not acceptable . They are claiming they do not have a profile on me on their site, but when I ****** my name, why is my full name and location coming up under their site  ?  They are asking for a screen shot or listing of the site but I do not want my location and full name published and made public in the response.
  
  This is from a ****** search  from today 11/27/2021 - again if there is no profile on me,  why am I coming up in their ****** search ? under the photos you will see whitepages with my full name and location. 
  
  
  ********************************* ***********
  

  
  

  

  Business Response

  Date: 11/27/2022

  Hello there,
  
  Thank you for contacting the Whitepages ************* Team, my name is ***********. I wanted to follow up with information regarding the listing you reported.
  
  When searching for the information on Whitepages.com, we do not see that we have a profile for you.
  
  It appears that your listing may have already been removed. However, if you are seeing your information on our site, please send a link or screenshot of the listing that displays your name.

  Customer Answer

  Date: 11/27/2022

   
  Complaint: 18466042
  
  I am rejecting this response because: my issue was not resolved 
  
  Sincerely,
  
  ***************************

• Initial Complaint

  Date:11/26/2022

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I requested to have my information and records removed from Whitepages. They provide an option to remove over the phone that does not work and continues to say "application error". I am unable to reach their customer service or get a response and would like to have my information removed from their website (their site allows people to opt out).

  

  Business Response

  Date: 11/27/2022

  Hello,
  
  Thank you for contacting the Whitepages ************* Team, my name is ***********. I wanted to follow up with information regarding the listing you reported.
  
  Whitepages respects your wishes in controlling how your information is displayed. We have located and removed any Whitepages listings that correspond to the information you provided with your opt-out request. Within *************************************************************************** paid services.
  
  After 24 hours, if you see any of your information that we may have missed, please let us know by replying to this email with a link or screenshot of the page containing your information.
  
  We would also like to take a moment to explain a little about how listing removals work at Whitepages. All listing removals are designed to be permanent. The way we accomplish this is to remove the listings from our sites, and flag the information in our database as unpublishable. This is in order to prevent a new listing from being created in a future update.
  
  This means that your contact information is not deleted from the Whitepages database. If we did, it would reappear on our site within a few months as we receive new information. This information is kept only for the purposes of keeping listing removals permanent, and is not sold or otherwise shared to any third parties.
  
  Should we receive information for you in the future that is different from that flagged data (such as new address or misspelled name) it is possible that a new listing may be created for you. We work hard to prevent this from happening, but if you do find your information on our site in the future, please let us know so that we may remove it for you.

• Initial Complaint

  Date:11/25/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Someone human trafficked my information on this website, and I feel so violated. I did not consent to my information being listed, and I am crying my eyes out because I have been stalked by someones contact information that is in ******** when he studies in *******, which is not tracked in these pages. This isnt funny. Some of us just want to be able to have their own life in privacy and move on. Please do not sell my information without my consent. Some of us do not want contact with those who havent cared about our safety. I speak for anyone who does not have the courage to speak up and have a trace of it on the internet. And please respect that being listed is not a joke for some of us and triggers extreme stress outside of ones choice. Please BBB understand some need privacy see more than others in order to try to take care of themselves. Please create a system in order to ensure you have the consent of the person youre listing because I feel trafficked and dont get to have much in life. Just please let me have my privacy. https://www.whitepages.com/name/**************************************/********-**/P79zp0kMm3x

  

  Business Response

  Date: 11/27/2022

  Hello,
  
  Thank you for contacting the Whitepages ************* Team, my name is ***********. I wanted to follow up with information regarding the listing you reported.
  
  Whitepages respects your wishes in controlling how your information is displayed. We have located and removed any Whitepages listings that correspond to the information you provided with your opt-out request. Within *************************************************************************** paid services.
  
  After 24 hours, if you see any of your information that we may have missed, please let us know by replying to this email with a link or screenshot of the page containing your information.
  
  We would also like to take a moment to explain a little about how listing removals work at Whitepages. All listing removals are designed to be permanent. The way we accomplish this is to remove the listings from our sites, and flag the information in our database as unpublishable. This is in order to prevent a new listing from being created in a future update.
  
  This means that your contact information is not deleted from the Whitepages database. If we did, it would reappear on our site within a few months as we receive new information. This information is kept only for the purposes of keeping listing removals permanent, and is not sold or otherwise shared to any third parties.
  
  Should we receive information for you in the future that is different from that flagged data (such as new address or misspelled name) it is possible that a new listing may be created for you. We work hard to prevent this from happening, but if you do find your information on our site in the future, please let us know so that we may remove it for you.

  Customer Answer

  Date: 11/28/2022

   
  Complaint: 18463874
  
  I am rejecting this response because: I need to know what sources provided you my information. And I need anything reported to that name to be flagged to be reviewed. Which privacy law do we think this is following?

   

  Statues in my state of residence forbid these type of ploys. 
  

  please provide me with where or who submitted my information. I have the right to know who tried to sell my

  information. I also have the right to know how many times someone purchased my information for my own physical safety. 
  

  I have a history of being around physical abuse and it is very serious that I maintain an awareness of the scope of what could be happening for me. 
  
  Sincerely,
  
  *************************

  

  Business Response

  Date: 12/07/2022

  Hello ******,
  
  Thank you for contacting the Whitepages ************* Team, my name is ***************. I wanted to take a moment to explain our product features.
  
  Whitepages is a privately held company, and we are not affiliated with any telephone companies. Whitepages is not directly involved in researching people information, but we do collect details from various sources.
  
  Publicly Available Information Sources
  
  This is information thats available to the public. It includes addresses, street names, cities, states and ZIP codes. Other examples of publicly available information include published phone directories and information published on the Internet, such as publicly available social network profiles.
  
  Third-Party Data Suppliers
  
  Information from third-party data suppliers originates from a variety of sources. It may include publicly available information, such as phone directories, as well as information from other sources. For example, people often provide name, address, phone number, email address and other personal information when filling out forms for contests, sweepstakes, subscriptions or other similar offers. Often, this information can be shared with third parties. Whenever you provide personal information either online or on physical forms it is important to understand how the information will be used, and whether it can be shared with third parties.
  
  Additionally: Whitepages would not be able to divulge that information as it relates to persons purchasing your contact information on our website due to our privacy policy. Also your contact information was already removed from our database and these listings should no longer appear through any of our free or paid services.
  

• Initial Complaint

  Date:11/25/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I payed for the service of checking my own information for $9.99. Then there was an action on the website with one click they charged me $19.99. The whole website is a click scam. You push any of the names on the page it auto charges your credit card with out permission. I want a full refund and they need to change the website so people don't get auto charged with *************'s really deceptive.

  

  Business Response

  Date: 11/27/2022

  Hello *****,
  
  Thank you for contacting the Whitepages ************* Team, my name is ***********. I would like to follow up with you regarding your request for account assistance.
  
  Within the next 72 hours, you should see the following amounts returned as a credit on your financial statement:
  
  - $19.99
  
  Your account will stay registered to this email, so that you may be alerted to major product updates, and for convenience of reactivation if you should need to use our search tools again in the future.

• Initial Complaint

  Date:11/24/2022

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I don't want my name showing up any ads on this website point blank period.https://www.whitepages.com/name/Jevann-Briller?fs=1&searchedName=Jevann%20Briller

  

  Business Response

  Date: 11/25/2022

  Hello there,
  
  Thank you for contacting the Whitepages ************* Team, my name is ***********. I wanted to follow up with information regarding the listing you reported.
  
  When searching for the information on Whitepages.com, we do not see that we have a profile for you.
  
  It appears that your listing may have already been removed. However, if you are seeing your information on our site, please send a screenshot of the listing that displays your name.

  Customer Answer

  Date: 11/25/2022

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *********************

• Initial Complaint

  Date:11/24/2022

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I paid to look up one phone number with ***** Pages, and paid the **** via a debt card which continues to be charged monthly as if I had signed up for ongoing service. When you go to there web site there is no contact info, mailing or phone number I could find. They had sent an e-mail notifying me the number I had looked up had changed and I unscribed via that e-mail. My bank will block all future charges and protest the paid items.But this company is automatically enrolling people to their service (likely with a box that needs to be unchecked or something), they have no business contact info.

  

  Business Response

  Date: 11/27/2022

  Hello,
  
  Thank you for contacting the Whitepages ************* Team, my name is ***********. I would like to help with your request for account assistance.
  
  After reviewing your request, it appears your refund as already been processed.

  Customer Answer

  Date: 11/27/2022

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *************************

• Initial Complaint

  Date:11/23/2022

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am hearing impaired. I cant make out what numbers i need to provide to confirm opt out. Moreover, your representative is extorting and trying to solicit more information from me. You're legally obligated to honor my request as a ********** resident. remove my information immediately and don't post it again.https://www.whitepages.com/checkout/summary?wpId=Pk3ndZvv09Q&wp_content=cta&wp_medium=PersonContactInfoUpsell&wp_source=PersonResults&wp_term=serp_ep0&funnel_type=person_onepages_1&is_best_match=true https://www.whitepages.com/name/************************************/********************-**/Pk3ndZvv09Q

  

  Business Response

  Date: 11/25/2022

  Hello,
  
  Thank you for contacting the Whitepages ************* Team, my name is ***********. I wanted to follow up with information regarding the listing you reported.
  
  Whitepages respects your wishes in controlling how your information is displayed. We have located and removed any Whitepages listings that correspond to the information you provided with your opt-out request. Within *************************************************************************** paid services.
  
  After 24 hours, if you see any of your information that we may have missed, please let us know by replying to this email with a link or screenshot of the page containing your information.
  
  We would also like to take a moment to explain a little about how listing removals work at Whitepages. All listing removals are designed to be permanent. The way we accomplish this is to remove the listings from our sites, and flag the information in our database as unpublishable. This is in order to prevent a new listing from being created in a future update.
  
  This means that your contact information is not deleted from the Whitepages database. If we did, it would reappear on our site within a few months as we receive new information. This information is kept only for the purposes of keeping listing removals permanent, and is not sold or otherwise shared to any third parties.
  
  Should we receive information for you in the future that is different from that flagged data (such as new address or misspelled name) it is possible that a new listing may be created for you. We work hard to prevent this from happening, but if you do find your information on our site in the future, please let us know so that we may remove it for you.

  Customer Answer

  Date: 11/28/2022

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *********************

• Initial Complaint

  Date:11/22/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  White pages advertisement said one look up for a dollar they've taken 45$ out of my account when it was only suppose to be for onetime only not a life time

  

  Business Response

  Date: 11/25/2022

  Hello ******,
  
  Thank you for contacting the Whitepages ************* Team, my name is ***********. I would like to help with your request for account assistance.
  
  After reviewing the information you provided, I was unable to locate an account registered to you. We'd still like to help, but we need some specific details to locate the account. Please respond with the following information as it was registered during account setup:
  
  Any other email addresses
  Any order ID listed in your billing history
  
  Alternatively, please contact our ************* department by phone. Depending on your method of payment, we can locate accounts after collecting a partial credit card number or by email if you used your PayPal account. Reach us at **************, available Monday-Friday, 8 AM to 8 PM EST and Saturday/Sunday, 9 AM to 7 PM EST.
  
  Lastly, we advise reviewing our ************ It may provide some help articles or self-service options to help out with future needs.

• Initial Complaint

  Date:11/20/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hello, I contacted white pages before and I told them I didnt want my personal information listed because Im a victim of a crime. I ask them to take my personal information off. Now they are putting different address I dont want to be listed or ones I never lived at. If they dont take it my information down Im going to contact the police about file a complaint and have them investigate. I want my information off this site immediately.

  

  Business Response

  Date: 11/22/2022

  Hello ********,
  
  Thank you for contacting the Whitepages ************* Team, my name is ***************. I wanted to follow up with information regarding the listing you reported.
  
  Whitepages respects your wishes in controlling how your information is displayed. We have located and removed any Whitepages listings that correspond to the information you provided with your opt-out request. Within *************************************************************************** paid services.
  
  After 24 hours, if you see any of your information that we may have missed, please let us know by replying to this email with a link or screenshot of the page containing your information.
  
  We would also like to take a moment to explain a little about how listing removals work at Whitepages. All listing removals are designed to be permanent. The way we accomplish this is to remove the listings from our sites, and flag the information in our database as unpublishable. This is in order to prevent a new listing from being created in a future update.
  
  This means that your contact information is not deleted from the Whitepages database. If we did, it would reappear on our site within a few months as we receive new information. This information is kept only for the purposes of keeping listing removals permanent, and is not sold or otherwise shared to any third parties.
  
  Should we receive information for you in the future that is different from that flagged data (such as new address or misspelled name) it is possible that a new listing may be created for you. We work hard to prevent this from happening, but if you do find your information on our site in the future, please let us know so that we may remove it for you.

• Initial Complaint

  Date:11/14/2022

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On November 7,2022, I went on the Whitepages.com website to have my personal information removed from the site. I followed the directions I found on how to "opt out"of lettting the site, Whitepages.com display my personal information. I typed in my name and address and clicked on "view details" . This brought up my personal information. I copied the *** link to my information and copy and pasted it into the box found on their "opt out" link. When I hit "next" nothing happened. The site would not allow me to continue with the process that the company lays out on how to have my personal info. removed. I proceeded to call the number provided to receive some help with this only to get a recording with options. I chose the appropriate number option only to have it repeat my options again. I could not get through to anyone on the 800 number provided for help. I would like the Whitepages to remove my personal information from their sites.

  

  Business Response

  Date: 11/17/2022

  Hello there,
  
  Thank you for contacting the Whitepages ************* Team, my name is ***********. I wanted to follow up with you regarding the listing you reported.
  
  I have located any listings corresponding to the information you provided, and removed them. Within 24 hours, this information should no longer appear on our site.
  
  I would also like to take a moment to apologize for this information reappearing on our site. We have several mechanisms in place to prevent information from being republished when new updates are released, but it appears that something did not work as intended in this case.
  
  We are constantly working to refine this system, and keep information off our site once it's been removed. Specific examples of errors like the one you provided are especially helpful for finding where improvements need to be made. We appreciate you taking the time to report this issue to us.
  
  Lastly, if you notice the listing still appearing in a search engine's results, this may be cached information showing information from before the listing was removed. To ensure that the listing has been removed please do the following:
  Click the link to see if it directs you a page on Whitepages containing your information. If it does, please notify us for a fix.
  After clicking the link, if you do not see any of your personal information, this means the search engine is referencing a cached version of the page in their search results. Search engines usually update this within a week, but if you would like to expedite this process, we would advise contacting the search engine directly.
  

  Customer Answer

  Date: 11/17/2022

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ****************