Complaints

This profile includes complaints for Getty Images's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

close

Find a Location

Getty Images has 9 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

BBB accredited

Near

Country

USUnited States

Please enter a valid location.

Filter

• 

  Getty Images

  605 5th Ave S Ste 400 Seattle, WA 98104-3887

• 

  Getty Images

  701 5th Ave Ste 4200 Seattle, WA 98104-7047

• 

  Getty Images

  5232 E Pima St Ste 200-C Tucson, AZ 85712-3659

• 

  Getty Images

  195 Broadway Fl 10 New York, NY 10007-3140

• 

  Getty Images

  601 N 34th St Seattle, WA 98103-8603

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/15/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Date of Transaction: Feb. 26, 2024 Amount $40 Business committed to provide: Free Trial Nature of Dispute: I signed up for a free trial to download up to 10 images for free. When I went to checkout it said I owed $0.00 (screenshot attached). I downloaded 3 images, checked my email and saw that I was charged $40. I contacted customer service within 9 minutes of downloading these images and asked why I was charged. They said I signed up for a monthly subscription, I did not. I showed them the screenshot of the checkout. I went back and forth with them about this several times, eventually the person stopped corresponding with me. I called the customer service agent, asked for them to contact me back, they never did. I have done everything I could to talk to a human about this. The way they responded I was convinced it was some sort of AI response because I made several points that they never acknowledged, just a canned response basically saying sorry no refunds. It didn't matter what I said or how reasonable my argument was. It feels like a scam. Please check out the screenshot I am attaching. iStock order number **********

  Business Response

  Date: 04/26/2024

  Ms. ****** enrolled in an iStock monthly subscription on February 23, 2024. She did not sign up for a free trial.  However, it appears this was done in error as she contacted **************** immediately after signing up, and did not continue to use her subscription. We understand mistakes can happen and have refunded Ms. ****** as a courtesy for the one month she was billed.  Her subscription has expired and there will be no additional charges to her credit card. 

  Customer Answer

  Date: 04/29/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. It's a shame that I have requested this of them over and over and over and that it took me reaching out to BBB for them to do this. Awful business that doesn't have the integrity to do the right thing until they're forced by the BBB. I can't imagine the # of people that this same thing happens to that never get proper resolution. I hope they change their ways.
  
  Sincerely,
  
  *******************

• Initial Complaint

  Date:04/14/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I've reached out to this company multiple times and they have refused to assist. When checking out, I did not see the little toggle button that allowed me to choose between "monthly" and "annual" and by default the button was set to "annual". In the very small fine print it says "annual commitment" which I did not see. So I ACCIDENTALLY chose the "annual" plan when I only wanted a "monthly" plan because I did not need to use iStock for a full year. I only downloaded images the first month I had the plan and none since then, so obviously I do not need it for a year. I only needed it for a month. I've reached out to them multiple times explaining to them this was clearly an accident and to please cancel the subscription moving forward and do not charge my card anymore. The representative on the phone, ******, actually suggested I cancel my credit card instead of them cancelling the subscription, to avoid future charges. What an absurd abdication of responsibility to their customers. Please, just cancel the subscription. It was an accident and I haven't used the account to downloaded images in 3 months. I'm not asking for a refund. Just cancel it.

  Business Response

  Date: 04/22/2024

  iStock is committed to delivering exceptional customer service and ensuring that our customers have a positive and satisfying experience with our products and services. We understand ********************** made a mistake and chose the wrong subscription. We have carefully reviewed the circumstances surrounding this matter and have immediately cancelled his subscription.  This decision was made notwithstanding the information we provide clearly states that after billing commences, cancelation is not possible until the end of the committed period. 

• Initial Complaint

  Date:03/23/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  12/22/23 $30.21 per month 9 stock images per month I needed 1 stock image from iStock to help a family member out with a project. When I looked at the pricing for the image they needed on iStock it was $170 for one photo. However, the monthly option was only $29.99 a month. I figured I would subscribe for a month and then cancel. When I tried to cancel they said that their terms and agreements said I am now committed for a full year. This means I will pay over $360 for 1 image. When I requested that they not do this since I just needed one picture they said they had treated me fairly and that they make no exceptions. They werent responding to all of my emails and then stopped altogether. I looked them up online and found that others were experiencing this as well. Even in financial hardships to families, they would not make an exception. I expressed to them that the way their pricing was presented was a trap. Of course, people are going to pick paying $30 for 1 image instead of $170. And of course, people are going to miss it in the terms and agreements. iStock Photo has since changed their website since this happened, but I am still being charged $30.21, and will be until 2025.Order # ********** Thank you for what you do!

  Business Response

  Date: 04/05/2024

  *********** signed up for a yearly subscription on December 22nd, 2023, agreeing to the terms of her subscription.  She did not sign up for a monthly subscription.   
  It's important to note that at the time of sign-up and checkout,clear information regarding the subscription type was provided, ensuring informed decision-making on the part of the customer.  
  For further reference, our cancellation policy is explicitly outlined in our license agreement, accessible via the following link: ********************************************************************************
  Because ************ has only downloaded a single image since enrolling, it appears she made a mistake and chose the wrong subscription.    We have carefully reviewed the circumstances surrounding this matter and have cancelled ************** subscription and there will be no additional charges to her credit card. This decision was made notwithstanding the information we provide clearly states that after billing commences, cancelation is not possible until the end of the committed period.************, does not, however, qualify for a refund. 

  Customer Answer

  Date: 04/09/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *****************

• Initial Complaint

  Date:03/12/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am writing to du to an ongoing issue I've encountered with iStock / Getty Images. On January 30, 2024, I signed up for a with iStock for 1 month and a total of 12 images/videos (order number **********), intending to explore their services. The website was very hard to navigate and I had difficulties making the payment. When I finally managed, I received the confirmation email and saw that my monthly subscription had an automatic monthly renewal. I immediately went in to my account and cancelled the auto renewal. Making sure it was cancelled I thought the matter was solved. The next month they had again charged charged the same amount and this time on my company card instead of my personal card which they had charged the first time. I called them straight away sure there must have just been a mistake from their side. They then informed me that I overlooked that I had approved a year-long subscription without knowing and that there was no way for me to cancel the service. A service that I have no intention of utilizing. It is deeply disappointing to discover that iStock operates with what I can only describe as shady business practices, where the primary commitment seems to be the acquisition of funds rather than the provision of transparent and fair services. The lack of clarity regarding the cancellation process and the automatic transition to a paid subscription is concerning and unjust.Therefore, I am formally requesting a refund of the $130.00 charged to my business account, representing the cost of the subscription second month. Additionally, I request that no subsequent charges be applied, as I have no plans to use the service moving forward.Furthermore, I am deeply concerned about the security and privacy of my personal and business information held by iStock. I request that my iStock account be immediately deactivated. I believe this is a reasonable measure to ensure that my and my works privacy is protected, considering the circumstances.

  Business Response

  Date: 03/29/2024

  Ms.**** signed up for a yearly subscription on January 30th, 2024, agreeing to the terms of her subscription.  She did not sign up for a monthly subscription.   
  It's important to note that at the time of sign-up and checkout,clear information regarding the subscription type was provided, ensuring informed decision-making on the part of the customer. Additionally, we've made efforts to communicate our cancellation policy and provide instructions on disabling the auto-renew feature to Ms. ***** thereby preventing automatic renewal at the end of the subscription period.
  For further reference, our cancellation policy is explicitly outlined in our license agreement, accessible via the following link: ********************************************************************************
  Because Ms. **** has only downloaded a single image since enrolling, it appears she made a mistake and chose the wrong subscription.    We have carefully reviewed the circumstances surrounding this matter and have cancelled Ms. ***** subscription and there will be no additional charges to her credit card. This decision was made notwithstanding the information we provide clearly states that after billing commences, cancelation is not possible until the end of the committed period. Ms. ***** does not, however, qualify for a refund.
  

• Initial Complaint

  Date:03/11/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hi, I greatly appreciate your work, standing up for us regular people, and it's reassuring that your organization exists,thanks in advance for reading this, and for the help you'll provide, I'll try to keep this brief I signed up for the free trial with IStockPhoto, which is a 12-month plan, I didnt realize that I didnt really cancel it, as the obvious option is to cancel auto-renew, ?which is what most people will assume cancels the plan when the trial period ends?but that isnt the case at all, it doesnt cancel the subscription, it only stops it from renewing AFTER A YEAR,Which I think is predatory and designed to get people into the trap When I saw a charge of $70, I then realized that I didnt actually cancel the subscription,So I called them that I didnt want that plan, they canceled the subscription, but are not giving me back the $70 for the first month,?and they are also not allowing me to download any photos for this month I already paid for, I dont remember them mentioning, that when canceling the subscription I would not be able to download the photos Ive already paid for I've already tried contacting them several times, their policy of not refunding is strict, and now they just ignore my emails of a peaceful resolution I greatly appreciate your help, and thanks in advance!Thanks in advance!__IStockPhoto Details Email on account: ********************** IStock Customer number: ********

  Business Response

  Date: 03/21/2024

  This is in reference to ****************** subscription with iStock, initiated on January 3rd, 2023, under the Free Trial offering.  Upon enrollment, ************** acknowledged and agreed to the terms explicitly outlined on the checkout page, specifically:"iStock will automatically continue your annual subscription and charge you a monthly fee After the one-month fee period ends, you'll be billed at the applied rate of an annual subscription"  
  
  Upon successful enrollment, a confirmation email was sent to **************. During the Free Trial period, ************** availed himself of the service by downloading eight images. Subsequently, he submitted a formal request for cancellation post the trial's conclusion on February 6th, 2024. In accordance with our policy terms, as detailed at ******************************************************************************** ************** is deemed eligible for cancellation due to the absence of image downloads during the paid subscription period. It is imperative to note,however, that our policy precludes any eligibility for a refund under these circumstances.
  

  Customer Answer

  Date: 03/21/2024

   
  Complaint: 21418755
  

  I am rejecting this response because:
  My reason of filing this complain is, because your system is designed in a way that when canceling the auto renew, 
  a person is likely to assume (and a lot of people do, as I checked on Reddit afterwards) that the subscription is canceled,
  but in fact the auto renew is canceled after A FULL YEAR,
  so it looks predatory and sketchy to me (and to a ton of people on Reddit)
  If it was only me making this assumption, I would think that I'm the crazy/dump person,
  but as I see a TON of people have the exact same issue, I know that I'm very sane,
  and a business with moral values, that leave with justice and truth, like BBB, will be on my side
  for the truth to prevail
  
  And I want to take the time to thank BBB for standing up for me, Thanks a million, keep it up

  
  Sincerely,
  
  *********************

• Initial Complaint

  Date:03/01/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  IStock had a trial period that I was unable to cancel because the information is not made clear on their website, I was not charged and clicked auto renew as the cancellation procedure is not made clear. I was still charged by them. When I reached out to customer service they admitted to auto renew being clicked off and I was still charge. When I asked to speak to management I was told in the chat and on the phone that I was not allowed to. When you look them up there are several complaints of people being scammed out of their money. Not only was I charged but I was also told all services would end, meaning they took my money and didn't even ***** me a month of services for what was charged. I provided the transcript and screenshot of part of the conversation.

  Business Response

  Date: 03/09/2024

  During the Free Trial period, ******************** utilized our service by downloading 10 images. Customers are provided with the option to cancel during the Free Trial period either through self-service or by contacting ***************** However, ******************** did not opt for either method.  She formally requested cancellation after the trial's conclusion on March 1st, 2024. We processed her request, cancelling her subscription as per her instructions, and ensured no additional charges would be applied to her credit card.  Its important to clarify, ******************** did not sign up for monthly subscription in which credits are pre-paid. She was charged for the first installment of an annual subscription, which she opted to cancel.  In accordance with our policy terms outlined at ********************************************************************************, ******************** is eligible for cancellation due to the absence of image downloads during the paid subscription period. It's important to clarify that our policy does not extend eligibility for a refund under these circumstances.

• Initial Complaint

  Date:03/01/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 02-FEB-2024, I intended to sign up for a subscription-based *monthly* service for professional photo/video downloads. The company claims I signed up for an *annual* plan *billed monthly* making for $265/mo. owed over 12 months ($3180). The sign-up process was not straight-forward and instead confusing with several options and ended up being a "billed monthly" subscription that was apparently as an annual contract. Even if I clicked in error, I never intended to subscribe for that plan or high dollar amount. I contacted the company via chat 27-FEB-2024 (25 days into subscription) asking for clarification/help when I saw online that it was an "annual plan" and was informed I cannot get out of this annual contract I was surprised to find myself in. The company was not willing to provide any further help, support, or find any way to take care of my issue as a customer especially for an accidentally large amount claimed to be owed. I offered ideas for a cancellation/administrative fee on 29-FEB-2024 that has gone unanswered for 24+ hours. It's my opinion that even if I am 100% in the wrong as accidentally clicking the wrong subscription/payment plan (monthly vs. annual) the company should be able to find a solution acting in good faith for a new customer (<1 month) who made an error. I cannot use, do not need, and cannot afford the annual plan with this company for $3180. I have used one month of service ($265) and would like to be voided out of this contract. I feel their billing tactics are predatory and devoid of quality customer care. Please advise if you need any other info and thank you for the consumer advocacy.

  Business Response

  Date: 03/10/2024

  Based on our records, ************** signed up for an annual subscription on February 2nd, 2024.  He selected a 50 image download per month annual plan. Since the completion of the transaction, ************** has continued to download images, as he is entitled to do under a paid subscription. His latest download was on February 28th.  Thus, ************** is clearly using the product that he selected and paid for.   Nevertheless, we understand that circumstances change, and customer satisfaction is our highest priority.  We have determined to cancel **************** subscription effective March 10th, 2024. This decision was made notwithstanding the information we provide clearly states that after billing commences,cancelation is not possible until the end of the committed period. We also advise customers via the confirmation email sent at registration, as well as in our Content License Agreement. This policy is clearly outlined in the FAQs.While we firmly believe that sufficient information is clearly provided to allow for an informed decision to be made by customers, iStock, recognizes the need to be agile in the way that we administer our programs which may involve making changes to them that further benefits the customer as well as making it an overall successful program. 

  Customer Answer

  Date: 03/11/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *************************

• Initial Complaint

  Date:02/29/2024

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I went over a trial period by 1 day. As soon as I saw a charge I called the company to cancel my service and get a refund. They refused and charged me $70 and said they do not refund. So I thought, "ok that ***** but I guess I use the service that I had to pay for." When I went to use the service, they told me I no longer have access even though I paid $70 for 1 month bc I went over the trial period for one day. They charged me $70 for no service nor product and refused to give me a refund.

  Business Response

  Date: 03/09/2024

  During the Free Trial period, ****************** utilized our service by downloading 3 images. Customers are provided with the option to cancel during the Free Trial period either through self-service or by contacting ***************** However, ****************** did not opt for either method.  She formally requested cancellation after the trial's conclusion on February 26th, 2024. We processed her request, cancelling her subscription as per her instructions, and ensured no additional charges would be applied to her credit card.  Its important to clarify, ****************** did not sign up for monthly subscription in which credits are pre-paid. She was charged for the first installment of an annual subscription, which she opted to cancel.  In accordance with our policy terms outlined at ********************************************************************************, ****************** is eligible for cancellation due to the absence of image downloads during the paid subscription period. It's important to clarify that our policy does not extend eligibility for a refund under these circumstances.

  Customer Answer

  Date: 03/11/2024

  Hello.

  Thank you for your prompt response. I did receive a refund. This refund was received via PayPal, which provides excellent customer protection.

  Customer Answer

  Date: 03/14/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *********************************

• Initial Complaint

  Date:02/29/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Istock puts a yellow nag to renew my subscription at the bottom of every page. This was never there before I tried a subscription plan so obviously something in my account is triggering this. ITS ANNOYING and it covers up part of the page I'm trying to view. I tried to submit this as feedback with the hopes they would actually fix the problem.Their response. "Unfortunately, we can not change this notifications overnight. But I can pass this feedback to our team." This means to me they will not do anything to fix this. I would at least ask a supervisor or pass the problem on to an advanced support team to FIX it. Instead it goes in to their feedback pile.

  Business Response

  Date: 03/08/2024

  We value **************** feedback and thank her for bringing this matter to our attention. Her input is immensely valuable to us, and we empathize with the frustration caused by this issue.  Please rest assured that we take your concerns seriously and are dedicated to addressing them promptly. Although we cannot guarantee an immediate resolution, know that **************** feedback has been elevated for further consideration.

  Customer Answer

  Date: 03/11/2024

   
  Complaint: 21365545
  
  I am rejecting this response because:  *** care given to getting my name wrong and then using the wrong gender shows the care that this company gives towards providing good service.  *** boiler plate response gives me ZERO expectation that anything will be fixed.  You'd be better off not even replying.  Istock has clearly grown too big because they have stopped caring about the small details of quality service.
  
  Sincerely,
  
  *********************

• Initial Complaint

  Date:02/28/2024

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I joined IStockPhoto/Getty Images back in October of 2023 as a free trial and downloaded a total of 1 image that same day and never used the site again. I admit I forgot about canceling the free subscription, but I was not aware it was $70.00 A MONTH. I honestly thought that was a yearly price, and now have paid them nearly $300.00 for a service I have not used. I understand they have these huge policies they make you agree to, but these predatory practices that take advantage of people are wrong. They do not even allow you to cancel your account yourself, you need to reach out to customer service via their web portal which does not even have a "cancel account" option listed. I went through this and asked them to cancel my account and they informed me that their refund policy was "firm" and they wouldn't be giving me back anything despite me not using their service. I was in a different financial situation 5 months ago and this money would make a huge difference in my life right now. We need to be standing up against unfair pricing models that hope their customers forget they signed up so they can bleed their funds away. These practices are wrong, anti-consumer, and completely unethical.

  Business Response

  Date: 03/07/2024

  Regarding ******************** subscription with iStock, initiated on October 17th, 2023, under the Free Trial offering, we acknowledge his concern. During the Free Trial period, **************** utilized our service by downloading an image. Customers are provided with the option to cancel during the Free Trial period either through self-service or by contacting ***************** However, **************** did not opt for either method.   He formally requested cancellation after the trial's conclusion on February 27th, 2024. We processed his request, cancelling his subscription as per his instructions, and ensured no additional charges would be applied to his credit card.
  In accordance with our policy terms outlined at ********************************************************************************, **************** is eligible for cancellation due to the absence of image downloads during the paid subscription period. It's important to clarify that our policy does not extend eligibility for a refund under these circumstances; however, because **************** was billed four times and did not download any images following the free trial, as courtesy to him, we are refunding three of the charges. 

  Customer Answer

  Date: 03/12/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***************************