About
Important information
- Additional Info:On August 13, 2001, New York based Cendant Corporation announced purchase of Cheap Tickets. All travel store locations in Honolulu, Hawaii next to the Convention Center (downtown) was closed in 2001. All other locations (Hawaiian Islands, California, Seattle) were closed earlier. Cheap Tickets Hawaii will undergo review by its new owner.
Business Comments: Cheap Tickets ticket agents are trained to disclose at the point of sell that all tickets sold are nonrefundable, non-changeable, and nontransferable. This same information and fare rules appear again on the itinerary the customer receives. The company has expanded its hours and staff and replaced the voicemail system with a customer contact system with agent answering capabilities in customer care and refunds depts. Expanded staff has been hired to improve response to customer inquiries via the Internet. Also implemented is a point of sale solution to eliminate recurring problems with credit card double charges, declines, and address verification failures. With ticket delivery problems, the company has established an escalation process with their package delivery vendor to resolve delivery issues on behalf of the customer.
Overview
Headquarters
CheapTickets.com
1111 Expedia Group Way W
Seattle, WA 98119
BBB Accreditation & Rating
About This Business
BBB Accredited Since: 4/28/2025
Years in Business: 19
Business Details
- Local BBB:
- BBB Great West + Pacific
- BBB File Opened:
- 5/25/1987
- Business Started:
- 1/18/2006
- Business Started Locally:
- 8/20/1986
- Business Incorporated:
- 8/23/1999
- Type of Entity:
- Corporation
- Alternate Names:
- Expedia Inc.
- Related Businesses:
- Expedia.com
- Business Management:
- Mr. Robert J Dzielak, Chief Legal Officer
Additional Contact Information
- Principal Contacts
- Mr. Robert J Dzielak, Chief Legal Officer
Licensing information
This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
Additional Information
- Other Resources
- Washington Department of Revenue
6500 Linderson Way SW Fl 1
Tumwater WA 98501
Phone Number: (800) 451-7985
http://www.dor.wa.gov
[email protected] - Business Categories
- Travel Agency
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