Travel Agency
CheapTickets.comHeadquarters
About
Important information
- Additional Info:On August 13, 2001, New York based Cendant Corporation announced purchase of Cheap Tickets. All travel store locations in Honolulu, Hawaii next to the Convention Center (downtown) was closed in 2001. All other locations (Hawaiian Islands, California, Seattle) were closed earlier. Cheap Tickets Hawaii will undergo review by its new owner.
Business Comments: Cheap Tickets ticket agents are trained to disclose at the point of sell that all tickets sold are nonrefundable, non-changeable, and nontransferable. This same information and fare rules appear again on the itinerary the customer receives. The company has expanded its hours and staff and replaced the voicemail system with a customer contact system with agent answering capabilities in customer care and refunds depts. Expanded staff has been hired to improve response to customer inquiries via the Internet. Also implemented is a point of sale solution to eliminate recurring problems with credit card double charges, declines, and address verification failures. With ticket delivery problems, the company has established an escalation process with their package delivery vendor to resolve delivery issues on behalf of the customer.
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.