Complaints

This profile includes complaints for CheapTickets.com's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  CheapTickets.com

  1111 Expedia Group Way W Seattle, WA 98119

  
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  CheapTickets.com

  500 W Madison St Ste 1000 Chicago, IL 60661

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  Cheap Tickets Incorporated

  345 Spear St San Francisco, CA 94105

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  Cheap Tickets Inc

  10030 N. 25th Avenue Phoenix, AZ 85021

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  Cheap Tickets

  Building 5 1930 Marlton Pike Cherry Hill, NJ 08003

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/09/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On May 20th, I booked a rental car through Expedia for Dollar Rental at the ***************. The reservation was for June 1 through June 3rd. The rental was paid for on May 20th with my debit card, for $160.78.When I arrived on June 1st to pick up the rental, the associate at the Dollar Rental desk asked for my bank card, which I provided - but told me that I cannot use a debit card and that I must use a credit card. I told the associate that I don't have a credit card, only the debit card I used to book the rental. She told me that because I don't have a credit card, I don't qualify for the rental, and they would be unable to provide me service. The associate recommended I call Expedia and get my money back.I contacted Expedia this week, and they refused to refund the money. They said that they called Dollar Rental, and they refused the refund. However, that's a lie, because Dollar Rental THEMSELVES told me to get the money refunded.I communicated with Expedia over email to request the refund, but the associate was not helpful and refused to refund the money despite the refund already being authorized by the rental company.

  Business Response

  Date: 06/12/2025

  12th June 2025
  
  Better Business Bureau
  ***** - ******,****** & ******************
  Complaint Department
  
  RE: Expedia Case #********
  
  Dear Better Business Bureau,
  
  Thank you for taking the time to contact Expedia regarding an issue from our customer. We appreciate the ********************************************* allowing us time to address the comments and concerns brought to our attention.
  
  Expedia is responding to the consumer complaint from ****** ******* (BBB case number ********) regarding their car booking.
  
  Our records indicate that on 20th May 2025, ****** booked a car rental with Dollar Rent A Car for the travel from 01 to 03 June 2025.

  I am sorry to hear how they felt about the whole experience they had with us. I understand that throughout their journey, the experience is what counts, and we take such issues seriously.
  
  Upon reviewing the rules and regulations of this car rental company, It has been mentioned that To qualify to rent a Dollar vehicle, the renter must present at the time of rental a valid drivers license and valid major credit card or debit card (see Debit Card Usage below) in the renter's own name with available credit and funds.

  However, upon receiving an approval from the service provider, I have successfully processed a refund of USD ****** to the **** card ending with XXXX-9538. They can expect to see the amount reflect in their bank account within 7-10 business days. Also, the remaining refund of USD ***** was already done on 06th June 2025 to the same card.
  
  If you have any further questions or concerns regarding this matter, please feel free to contact us.

  Sincerely,
  Sheetal
  Global Traveler Resolutions Team

• Initial Complaint

  Date:05/31/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I booked flight and car rental with Expedia on 5/5/2025. My confirmation for car rental is #NCEXP10854381 with nextcar with itinerary # ************** with Expedia. My flight with United was cancelled and I received my money back for that. However, reading Expedia's conditions I see they will make an exception for car rental agreement refunds if the flight was cancelled, even if the original booking was non refundable. I contacted Expedia and they told me if I provided the flight cancellation info I could receive a refund. Once I did this, they said that they needed confirmation from the car rental company in order to receive a refund. They then told me the car rental company would not agree to a refund which is a blatant lie. I spoke to the car rental company multiple times and they told me they would give me a refund if they could, but that this needed to be done through Expedia. I spent the majority of my vacation on help lines and had to book a separate car rental service for over $400. This company keeps lying to me and wasting my time and would like to be contacted by someone who can resolve this issue.

  Business Response

  Date: 06/01/2025

  June 01, 2025,
  
  Better Business Bureau
  ******, ****** & ******************
  Complaint Department
  
  RE: Expedia reference number: 12909055
  
  Dear Better Business Bureau,
  
  Thank you for taking the time to contact Expedia regarding an issue from our customer. We appreciate the ********************************************* allowing us time to address the comments and concerns brought to our attention.
  
  We understand that Mr. **** ******* is seeking a refund for his past-dated car reservation, which he could not utilize due to the flight cancellation that occurred in a separate flight booking.
  
  Our records indicate that, Mr. **** booked a car reservation with Next Car Rental. The pick-up and drop-off were scheduled from ********************************************************************************************************
  
  Upon reviewing the details, we found that your flight itinerary and car rental itinerary were secured separately. As a result, each itinerary is governed by its own set of policies established by our travel partners, and any modifications must adhere to these specific policies.
  
  According to the cancellation policy for your car rental booking, cancellations must be made at least 48 hours prior to the scheduled departure time to qualify for a full refund of the booking value. This policy was clearly outlined in the booking confirmation and was also displayed during the booking process.
  
  As a travel partner, Expedia facilitates bookings but does not have the authority to override the policies set by our travel partners. Therefore, we regret to inform you that we will not be able to offer a refund for the booking in question.
  
  We thank you for allowing us the opportunity to address the issues brought to our attention. Please get in touch with us if you have any further questions or concerns.
  
  Sincerely,
  ******** ******
  Global Traveler Resolutions Team 

  Customer Answer

  Date: 06/01/2025

   
  Complaint: 23402015
  
  I am rejecting this response because:
  All travel was made through Expedia. Their website states refunds can be issued even if reservation isnt cancelled 48 hours prior., if due to flight cancellation. Obviously I couldnt pick up car in a city my flight was supposed to bring me to. I called day I was to pick up car. 
  Sincerely,
  
  **** *******

• Initial Complaint

  Date:05/30/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought air ticket from Expedia on February 24th 2025 round trip ******************, I missed my flight on that day, I called Expedia and a representative pickup. He told me he can be of help and I said ok. He said he has cancelled the ticket, he is booking a new flight which is **************** and I said okay. So I asked him about my refund if he cancelled ****************** ticket. He they will refund in 7 business days. Up to known I have not received any refund. I paid $951.61 for Ethiopian airline and paid another money for ****************.

  Business Response

  Date: 06/01/2025

  1 June 2025
  
  Better Business Bureau
  Expedia - ******, ****** & ******************
  Complaint Department
  
  Dear Better Business Bureau,
  
  Thank you for taking the time to contact Expedia regarding an issue from our customer. We appreciate the ********************************************* allowing us time to address the comments and concerns brought to our attention.
  
  Expedia is responding to the consumer complaint from Mr. ******* ******* ***** **** (BBB case number ********) regarding the flight reservation. We understand Mr. **** is requesting refund of the booking.
  
  At Expedia, we prioritize our customers' security and strive for strict compliance. To proceed with the necessary actions, we request that Mr. **** to provide the itinerary number, and the last 4 digits of the card used at the time of booking. Additionally, any further details you can offer to aid the investigation would be greatly valued.
  
  If you have any further questions or concerns regarding this matter, please feel free to contact us.
  
  Sincerely,
  Dhamandeep
  Global Traveler Resolutions Team

  Customer Answer

  Date: 06/02/2025

   
  Complaint: 23397288
  Last four digits of my credit card 7840

  Itinerary: 73035028630420

  Confirmation: AWYUNH
  I am rejecting this response because: They made me buy two tickets $ ****** for Ethiopian Air tickets and Almost $ 800 for **************** ticket the date February 24th 2025
  
  Sincerely,
  
  ******* ******* ***** ****

  Business Response

  Date: 06/10/2025

  11 June 2025
  
  Better Business Bureau
  Expedia - ******, ****** & ******************
  Complaint Department
  
  RE: ************************ Case # 12863709
  
  Dear Better Business Bureau,
  
  Thank you for taking the time to contact Expedia regarding an issue from our customer. We appreciate the ********************************************* allowing us time to address the comments and concerns brought to our attention.
  
  Expedia is responding to the consumer complaint from Mr. ******* ******* ***** **** (BBB case number ********) regarding the refund of the flight booking.
  
  Our records indicate that Mr. **** booked a round-trip flight from **********, **, ************* to *****, *****, with a departure on February 24, 2025, and a return on April 11, 2025, under Itinerary # **************.
  
  As discussed during Mr. ****** previous contacts with our team, we understand that Mr. **** missed his departure flight due to a forgotten passport, which led to a no-show status on Mr. ****** booking. Mr. **** also indicated that a **************** rebooking had been promised at no cost.
  
  After a thorough review of our records, we found no documentation indicating that a rebooking on **************** was offered or confirmed. Additionally, according to the fare rules of Mr. ***** original ticket, rebooking was permitted with a 350 USD change fee plus any applicable fare difference.
  
  Despite the circumstances falling under Mr. ***** error and miscommunication, Expedia approved a one-time exception and fully covered the cost of Mr. ***** rebooking, totaling 785 USD, as a goodwill gesture. Please note, the rebooked flight included an unanticipated layover in ****, which was clarified to Mr. **** at the time of reissuance and was accepted.
  
  As the departure segment of your original ticket was non-refundable, and a resolution has already been agreed upon and fulfilled, no further refund or compensation can be provided for this booking.
  
  We thank you for allowing us the opportunity to address the issues brought to our attention. If you have any further questions or concerns regarding this matter, please feel free to contact us.
  
  Sincerely,
  Dhamandeep S.
  Global Traveler Resolutions Team

  Customer Answer

  Date: 06/11/2025

   
  Complaint: 23397288
  
  I am rejecting this response because:
  
  Sincerely,
  
  ******* ******* ***** ****

• Initial Complaint

  Date:05/26/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On Saturday night May 24th, I purchased 3 tickets online at cheap *********** it stated that the tickets were refundable. I received confirmation of the ticket purchase on Monday morning, May 26th. The date is wrong and I need refundable tickets bc there is a possibility that I will be having surgery in August, but the fare was reasonable. The website stated that the flights would be refundable via cheap tickets prior to purchase but when I log on to change it directs me to the airline companies website in which the tickets are not refundable. I have never had this issue before and need assistance. Either a refund so I can book the correct tickets or to change the date and then upgrade the tickets to refundable. I live in **, I am not in ******* *******

  Business Response

  Date: 05/26/2025

  May 27, 2025,
  
  Better Business Bureau
  ******, ****** & ******************
  Complaint Department
  
  RE: Expedia reference number: 12616898
  
  Dear Better Business Bureau,
  
  Thank you for taking the time to contact Expedia Group regarding an issue from our customer. We appreciate the ********************************************* allowing us time to address the comments and concerns brought to our attention.
  
  We understand that Ms. ****** ******** is seeking a refund for her upcoming flight booking due to incorrect dates and fare type being booked while creating the booking, due to a system glitch.
  
  Our records indicate that, Ms. ****** booked a round-trip flight reservation with *****************. The departure was scheduled on June 07, 2025, from *******, **, *************, to ********, **, ************* and return on August 04, 2025.
  
  We have thoroughly reviewed our records but could not find any occurrence related to the booking in question regarding the claim raised in Ms. ******s complaint. As the booking was secured through a low-cost carrier, we are limited in the information we receive due to the airlines internal security policies. For such bookings, we always recommend travelers contact the airline directly for any modifications, as stated in the booking confirmation email and during the booking process.
  
  However, upon review, we have determined that the airline has canceled the outbound flight due to a schedule change. This may allow you to receive a full refund. After discussing the modification request with the airline, Ms. ****** can visit the airline website to file a full refund.
  
  If Ms. ****** encounters any difficulties communicating with the airline, she can contact us via our chat support desk, which is available on our website.
  
  We thank you for allowing us the opportunity to address the issues brought to our attention. Please get in touch with us if you have any further questions or concerns.
  
  Sincerely,
  ******** ******
  Global Traveler Resolutions Team 
  

• Initial Complaint

  Date:05/21/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On ************* my family and I were in town to celebrate my daughters birthday, upon check in the room (non smoking) we were assigned was saturated in cigarette and urine smell. Also the room was not cleaned to my standard. There were dirty sheets, curtains, and hair on the floor as well as some of the lights didnt work. I immediately reported the inhabitable room to the front desk staff in which she assigned me another room. That room was in a similar poor condition. There was hair and dirt spots on the floor. Dirty sheets, etc. additionally there was high police activity and what appeared to be an active raid. At that point I returned to the front to report the conditions and seek a refund for my total stay. I was told that a Manager would need to authorize my refund. The front desk staff printed me a receipt, which I thought was odd, because it made it seem like I utilized the room. I called Cheaptickets.com and notified them as well since I utilized their platform to book my room. The **** tried to request a refund to no avail. I also tried to dispute with my bank and the hotel declined my request. Today, I reached back out to cheap tickets for a follow up and was told that I hate to wait 72 hours. This hotel needs to be investigated for unsafe conditions as well as poor business practices. I was completely inconvenienced as a result. This has been a complete hassle and headache. Please intervene on my behalf!

  Business Response

  Date: 05/27/2025

  27th May 2025
  
  
  Better Business Bureau
  CheapTickets - ******* & N. ********
  Complaint Department
  
  
  RE: CheapTickets Case # ********
  
  
  Dear Better Business Bureau,
  
  
  Thank you for taking the time to contact CheapTickets regarding an issue from our customer. We appreciate the ********************************************* allowing us time to address the comments and concerns brought to our attention.
  
  
  CheapTickets is responding to the consumer complaint from Ms. ***** *** (BBB case number ********) regarding itinerary number 73041906314840.
  
  
  Our records indicate that Ms. *** booked a 3-night stay at ********************, with check-in on February 26, 2025, and check-out on March 1, 2025.
  
  
  Upon reviewing the query raised through the BBB, we understand that on February 26th, Ms. *** checked into a non-smoking room that had a strong odor of cigarette smoke and urine, along with visible hygiene concerns such as dirty sheets, hair on the floor, and non-functional lights. A second room provided by the front desk reportedly had similar cleanliness issues.
  
  
  I contacted the hotel, and they have denied the refund request, citing that Ms. *** completed the stay. As per their policy, no exceptions are made for completed stays.
  
  
  I am sorry for the experience Ms. *** had during the stay. We have shared the feedback with the relevant team to help prevent similar issues in the future. However, since this was a Pay Later booking and the stay was completed, any refund remains at the discretion of the property.
  
  
  We thank you for allowing us the opportunity to address the issues brought to our attention. If you have any further questions or concerns regarding this matter, please feel free to contact us.
  
  
  Sincerely,
  ****** ****
  Global Traveler Resolutions Team

  Customer Answer

  Date: 05/29/2025

   
  Complaint: 23360563
  
  I am rejecting this response because: I did not complete my stay. I left within 10 minutes of arriving to the property, after I discovered the inhabitable room.  I hold Cheap Tickets responsible, as I found the hotel on their platform. The hotel is operating under false advertisements in which promises patrons a clean, safe, room , that is ready upon arrival.  Cheap Tickets is well aware of the negative experiences that many  customers including myself have sited, and continue to refer patrons to  that specific hotel. I did not stay at the hotel. They are stealing peoples money! Please intervene on my behalf! I will never patronize Cheap Tickets or Studio 6 motel! 

  
  Sincerely,
  
  ***** ***

• Initial Complaint

  Date:05/09/2025

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On Wednesday, 5/7/2025, I reserved a Hotel through Expedia. Within an hour I recognized that I booked wrong hotel. I went into the Expedia app and cancelled the reservation. On Thursday, 5/8/2025. I realized the ** application only cancelled one of the rooms and not both. I went back into the app and cancelled the second room. Airlines and Hotels use to put a hold on your card and charge your card the day before the event. Expedia has begun making you pay for the room immediately in May for $800, even though they do not provide a service until November. This can easily turn into fraud against it's customers. Airlines and Hotel are notorious for filing for bankruptcy. This will be intentional fraud against the consumer collecting millions of dollars from consumers and then filing for bankruptcy, with no recourse for the consumer.This is the information age and refunds should happen instantaneously by cancelling the charge to my credit card. I have been waiting several days and the charge has not been released, so that I may use those funds for another purchase. Expedia does not provide a phone number to call about issues, just an virtual ** assistant. Please stop this practice from causing hardships on the consumer.

  Business Response

  Date: 05/15/2025

  May 15, 2025
  
  Better Business Bureau 
  ******, ****** & ******************
  Complaint Department
  
  RE: Expedia Case # SF- 11811459
  
  Dear Better Business Bureau,
  
  Thank you for taking the time to contact Expedia regarding an issue from our customer. We appreciate the ********************************************* allowing us time to address the comments and concerns brought to our attention.
  
  Expedia is responding to the consumer complaint from Mr. ****** ****** (BBB case number ********) regarding the refund of hotel reservation which was booked with incorrect hotel booked under itinerary **************. We are sorry to hear about the difficulties he faced while trying to obtain a refund. We understand how stressful this must have been for him.
  
  Upon receiving this complaint, we contacted Wyndham Philadelphia Historic District and advocated on behalf of ********* for a refund. We were successful in obtaining approval, and accordingly,we have processed a refund of ****** USD (****** USD for room 1 and ****** USD for room 2). Additionally, as a one time exception we have processed a refund of ***** USD for Hotel Booking Protection. The refunds have been processed on May 11, 2025, to the original form of payment that Mr. ****** used while making the reservation, which was his **** ending in 1591. The refund should be credited to his card within seven working days.

  We thank you for allowing us the opportunity to address the issues brought to our attention. If you have any further questions or concerns regarding this matter, please feel free to contact us.
  
  Regards,
  **** *.
  Global Traveler Resolutions Team
  Expedia Group

  
  

  Customer Answer

  Date: 05/16/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ****** ******

• Initial Complaint

  Date:05/08/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a 2 flight tickets from ********* to *********** for $784, the flight was canceled because it was overbooked, I was told on several occasions that my money would and was refunded on 3 separate telephone calls and it has not since April. Now no one is answering the phone can only leave a voicemail and no one returns the call.

  Business Response

  Date: 05/08/2025

  09 May 2025
  
  Better Business Bureau
  ******* & N. ********
  Complaint Department
  
  RE: CheapTickets Case #********
  
  Dear Better Business Bureau,
  
  Thank you for taking the time to contact CheapTickets regarding an issue from our customer. We appreciate the ********************************************* allowing us time to address the comments and concerns brought to our attention.
  
  CheapTickets is responding to the consumer complaint from Mr. ******** ****** (BBB case number ********) regarding American airline flight.
  
  Our records indicate that, upon further research, Mr. ******** ****** made a reservation with ***************************** which is not associated with CheapTickets. We would like to inform Mr. ******** ****** that this reservation was not made through CheapTickets. Additionally, no reservation was found under the email provided in the complaint.
  
  If you have any further questions or concerns regarding this matter, please feel free to contact us. We thank you for allowing us the opportunity to address the issues brought to our attention. If you have any further questions or concerns regarding this matter, please feel free to contact us.
  
  Sincerely,
  ******* ******
  Global Traveler Resolutions Team

• Initial Complaint

  Date:04/02/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Expedia has a guaranteed price language in its offering which states that if a better price on a hotel is found prior to the stay they will reimburse the difference if you submit a day before check in date. They have a link that allows you to submit the price guarantee and that requires a link to the site with the lower price as well as a screen shot to show that it is the same room. I provided all of that information and their website kept telling me that it couldn't go through because of an issue on their end. I have a screen shot of that as well.

  Business Response

  Date: 04/06/2025

  April 06, 2025
  
  Better Business Bureau
  ******* & N. ********
  Complaint Department
  
  CheapTickets Case Reference - 10081854
  
   Dear Better Business Bureau,
  
  Thank you for taking the time to contact CheapTickets regarding an issue from our customer. We appreciate the ***************************************************** us time to address the comments and concerns brought to our attention.
  
  CheapTickets is responding to the consumer complaint from Ms. ********* ****** (BBB case number ********) regarding the price match claim.

  Our records indicate that on March 02, 2025, Ms. ****** booked a hotel reservation at ******************** for two adults under itinerary reference 73044718483870.

  We are sorry for the experience Ms. ****** had. After receiving her complaint, we conducted an investigation and were unable to find any CheapTickets booking associated with the shared email address. However, we were able to locate an Expedia booking that matches Ms. ******* concerns.Unfortunately, the shared picture does not specify the dates of the booking.Therefore, we kindly request Ms. ****** to provide any proof that specifies her claim, including the correct dates and booking information, to validate her claim. Additionally, we request a screenshot or record of the error she experienced while attempting to share the claim on the website so that we can investigate her claim further.

  We thank you for allowing us the opportunity to address the issues that were brought to our attention. If you have any further questions or concerns regarding this matter, please feel free to contact us.
  
  Sincerely,
  ******* *****
  Global Traveler Resolutions Team
  

  
  

  Customer Answer

  Date: 04/07/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have attached the additional documentation support for the request.  
  
  Sincerely,
  
  ********* *****

  Business Response

  Date: 04/15/2025

  April 15, 2025
  
  Better Business Bureau
  ******* & N. ********
  Complaint Department
  
  CheapTickets Case Reference - 10081854
  
   Dear Better Business Bureau,
  
  Thank you for taking the time to contact CheapTickets regarding an issue from our customer. We appreciate the ********************************************* allowing us time to address the comments and concerns brought to our attention.

  CheapTickets is addressing the consumer complaint from Ms. ********* ****** (BBB case number ********) regarding her price match claim.

  Upon reviewing the pictures shared by Ms. ******* we found that they do not clearly specify the prices of the booking. To proceed,we kindly request that Ms. ****** provide evidence supporting her claim,including details such as the correct dates and booking information on one screenshort, so that we can validate her request.

  Additionally, we ask Ms. ****** to provide a screenshot or record of the error she encountered while attempting to submit the claim on the website. This will allow us to investigate her claim thoroughly and resolve the matter.

  We thank you for allowing us the opportunity to address the issues that were brought to our attention. If you have any further questions or concerns regarding this matter, please feel free to contact us.
  
  Sincerely,
  ******* *****
  Global Traveler Resolutions Team

  
  

  Customer Answer

  Date: 04/18/2025

   
  Complaint: 23149567
  
  I am rejecting this response because:

  we tried taking the screenshot in one screen while trying to submit this before our reservation and the lay out would not allow it   It seems intentional because we tried and there was no way to capture it in one screen shot   If you look at the address bar at the top you can see the booking dates   

  
  
  Sincerely,
  
  ********* *****

  Business Response

  Date: 04/25/2025

  April 26, 2025
  
  Better Business Bureau
  ******* & N. ********
  Complaint Department
  
  CheapTickets Case Reference - 10081854
  
   Dear Better Business Bureau,
  
  Thank you for taking the time to contact CheapTickets regarding an issue from our customer. We appreciate the ********************************************* allowing us time to address the comments and concerns brought to our attention.

  CheapTickets is addressing the consumer complaint from Ms.********* ****** (BBB case number ********) regarding her price match claim.

  Upon reviewing the pictures shared by Ms. ******* Unfortunately,the images do not specify the date of the booking. Without complete evidence,we are unable to proceed with the price match for the booking.

  We thank you for allowing us the opportunity to address the issues that were brought to our attention. If you have any further questions or concerns regarding this matter, please feel free to contact us.
  
  Sincerely,
  ******* *****
  Global Traveler Resolutions Team

  
  

  Customer Answer

  Date: 04/25/2025

   
  Complaint: 23149567
  
  I am rejecting this response because:

   

  as I stated before, the site would not allow for the screenshot to include it all in one screen.  Is that purposeful perhaps?  We have tried to do this the appropriate measures and your site clearly states that it is was Expedias fault.  Why would we go through the process if the dates (which do in fact show up at the address bar of the website screen shot) were not the same and the price lower.  The reality is that you guys promise you will adjust the pricing if it goes down but then dont allow the customer to actually protest with a faulty avenue to do so (see screenshot provided).  
  

  inhave since booked 4 more hotels and did NOT use expedia. It is false advertising that you will adjust the price.  
  
  Sincerely,
  
  ********* *****