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Business Profile

Antiques

Antique Finder Service, Inc.

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 20 total complaints in the last 3 years.
  • 5 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:06/10/2025

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    5/1/25 high bidder 6 lots of coins, paid 5/3/25 when invoice arrived, now 6/10/2025, no items, no info on shipping, no response to emails, and like others have said, voice mail always full, no answer when you call them (multiple times). Have filed fraud charge with my credit card company, also, and I STRONGLY ENCOURAGE all to do, file a fraud complaint with ***********************, include as many details as possible. Get the FED in on it and see them go out of business, and hopefully a bit of jail time.

  • Initial Complaint

    Date:03/21/2025

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I won an item via hibid from Antique finder services on 2-16-25. I recieved and paid the invoice by 2-17-25. 2 weeks pass and I hadn't recieved any more information so I sent an email inquiring about my item. No response. A week after that I sent another email. No response. Starting at the 4 week ***** I started sending multiple emails. 10 emails the first day, 20 emails the second, followed by 25 emails the third day. So that's when I decided to call. 11 times in a row. He answered the phone very aggressively. He yelled at me, I yelled at him. He tried to blame the postal service or some bs. I never received any tracking information, and he was really quick to refund my order after I called him out.

    Business Response

    Date: 04/29/2025

    The spamming of my email as you admit to,  and the calling at 6 am 11 times one  right after the other while I am trying to call you back, is astounding. Your complaint is moot we refunded your payment the day we spoke and I showed your tracking number was rejected by **** due to an error made when printing, and the parcel was returned to ***

    We strive to make every client happy, while you got refund, I understand why you are not happy. And we are working to better serve our clients.

    CRW


  • Initial Complaint

    Date:01/24/2025

    Type:Customer Service Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I won several auction lots on Antique Finders HB 1/4/25 - Coin Shop - Coins-Jewels- Bullions -Auction 744 - 7034. Paid after the auction was over. Payment cleared my bank on 1/6/25. I have emailed them several times for the tracking information, but have not received a response. The auction details indicate I should have received tracking information ***** days after payment cleared. Its now 18 days, still no tracking information and no response from Antique Finders Services. This is very poor customer **********************.

    Business Response

    Date: 02/24/2025

    The **** Shipping system and delays are paramount to a night mare for buyers and sellers.

    These items while yes they were delayed, were due to the storms we had in **************** and also the fact that his payment was not cleared th 6th into our account The funds left his account the 6th, but there is a delay when processing to the end recipient.

     

    Goods were delivered as per this tracking number -

    Tracking Number:
    9400111105503854302086

    Latest Update
    Your item was delivered at the front door or porch at 1:51 pm on February 3, 2025 in *********************.

    Delivered, Front Door/Porch
    ***********, *******;78239 
    February 3, 2025,1:51 pm

    Customer Answer

    Date: 02/24/2025

     
    Complaint: 22853739

    I am rejecting this response because: The seller has a responsibility to communicate with the consumer. They failed to communicate any delays, weather or otherwise. They simply refused to respond to any of my emails requesting an update. The payment was requested by the seller on the 3rd and cleared my bank on the 6th. Id like them to show proof it deposited in their account after the 6th. This company lacks communication skills as well as professionalism. 

    Sincerely,

    **** ********

    Business Response

    Date: 04/29/2025

    Complaint: 22853739

    I am rejecting this response because: The 
    seller has a responsibility to communicate with the consumer. They 
    failed to communicate any delays, weather or otherwise. They simply 
    refused to respond to any of my emails requesting an update. The payment
    was requested by the seller on the 3rd and cleared my bank on the 6th. 
    Id like them to show proof it deposited in their account after the 6th.
    ************ lacks communication skills as well as professionalism.

    Sincerely,

    **** ********

     

     

    We did/have and do we emailed the tracking to you the day it shipped. We do NOT control the **** nor do we control anything else regarding this. I find it odd that you are still buying from us. This invoice was delivered to you, and you also filed a chargeback and have the funds as well.

    Facts are facts.

    *******

  • Initial Complaint

    Date:01/12/2025

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I would caution anyone doing business with this company. Just like everyone else who has complained about this company, they took my money on 12/8/24 for the amount of ****** cents. And have yet to provide me with the items I paid for. Won the items thru HiBiD. Invoice # *****.They do not answer there phones. Ive tried calling several times thru out the morning , afternoon, evening. answering machine is full. Cant leave message. No answer thru emails. Just want a full refund. And be done with this place. Hopefully people research this company before doing any business with them.

    Business Response

    Date: 01/13/2025

    The client in question on this complaint was refunded with his chargeback he initiated on his creditcard from his card issuer. 12-21-24 Our terms plainly state that we require ***** business days after payment clearance to ship items. We are in **************** and experienced a large 100 year storm with many days experiencing no power, and damage to several of our buildings at more than one of our locations. Suffice it to say, We got behind and all items from all auctions that were during this time period were shipped except for this one that was charged back.

        He wants a refund as his resolution to this case. He already has this prior to sending his note to the BBB .

       If we dont have power, we cant answer the phone, and cannot see who called. Rest assured, the comments about all the other clients in this clients message have all been handled and this is why we have an A plus BBB rating.


    Customer Answer

    Date: 01/13/2025

     
    Complaint: 22802490

    I am rejecting this response because: He stated that my credit card was credited on 12/21/24. As I checked my records it is clear that I was credited on 1/12/25, as i provided a copy. He is clearly dishonest in everything he stated. I also work with another auction in ********** and receive my items with in a week. I would of never received my credit if it wasnt for BBB stepping in and resolving this issue. Within 2 days time. Thank you BBB for your timely assistance in this matter.

    Sincerely,

    ******* *******

  • Initial Complaint

    Date:06/18/2024

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Purchased two 1873 Indian head cents at auction sale 588-HB- 4/21/24 lot# ***e and 286e. Paid a total of $720 but the coins received are not the coins shown. Hybid will not help with refund and auction house "Antique finders services *** is not responding to my refund request. Their phone # **************** pioneer hwy *****************************.

    Business Response

    Date: 07/25/2024

    Dear ***,

    Please return the items for a full refund - We use barcode system and the coins were indeed the coins provided - Please let us know when you return them.

    If the coins are the ones we sent to you- We use a **** on the side of the coin with a blacklight visible pen - we will happily refund you and resell the items.

    This item is of utmost importance to us, and we want all our clients happy -

     

    Regards

    CRW

     

    Customer Answer

    Date: 07/25/2024

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    *********************

    Customer Answer

    Date: 08/29/2024

    This is to inform you that the verbal resolution to ******** is not being complied to by Antique finders service. They now have the coins back for resell, but are not responding to any status requests. There phone voice box remains full, no response to texts or emails. Please reopen this claim, I do have correspondence and return info on coins. I will try to forward.

    Business Response

    Date: 09/06/2024

    We spoke with  *********, we agreed to resell the items for him, and then process a refund, they just sold last weekend, for his reserved amount so as to protect his price paid. He was refunded to his card he paid from Monday the 2nd.

    Regards

    Antique Finder services.

    Business Response

    Date: 09/06/2024

    ********** returned these items to be resold. I told him when they sell they will be refunded to him. Not sure why he rejected what he agreed to, when I spoke with him. He can call me, I am in office 14 hours a day.

    C

    Customer Answer

    Date: 09/06/2024

     
    Complaint: 21866404

    I am rejecting this response because:

    Sincerely,

    *********************

    You are asking me to call you, but your phone message box is always full. You also are not responding to emails or text. I am only asking for a status of the selling of coins, which I am not getting. Looks like contacting BBB does get your attention. Phone me at **********

    Customer Answer

    Date: 09/16/2024

    Just an update on status. I observed a sale of these items on HiBid auction. I should be getting refund soon.  

    Refund still not received, and as usual no communication from Antique finders services 

    Customer Answer

    Date: 09/22/2024

    I just received info from Antique finder services that my refund was sent to my account. I confirmed, you can now close this complaint.

    Thank you for your help.

  • Initial Complaint

    Date:05/04/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Do not do business with Antique Finder Services *** at ********************************************** they are thieves no other way to explain everyone here complaining about stealing money from them, not communicating, not emailing them back, I would have to caution anyone doing business with them. I won an auction on HIBID for a single ****** Silver Dollar, The invoice was paid immediately, I have email several times no answers, I have called dozen times no answer. The last 30 days I have purchased well over 70 coins on **************** HIBID auctions and have received all of them but this one, this company will not answer my calls or email.I have business in ******* in June, if this is not resolved by then I will go by their shop with the police.All it takes is communication to resolve this issue!

    Business Response

    Date: 06/05/2024

    His items were shipped - client was emailed this when it shipped -

    **** tracking as follows

    Tracking Number:
    9410811105500398432107

    Your item has been delivered to an agent for final delivery in ********, ******** on May 16, 2024 at 11:14 am.

    Get More Out of **** Tracking:
    **** Tracking Plus
    Delivered to Agent
    Delivered to Agent for Final Delivery
    MULBERRY, FL 33860 
    May 16, 2024,11:14 am

  • Initial Complaint

    Date:04/29/2024

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Date of transaction 1/27/2024 Inv# ****, tracking number 9400111206217772949923.I ordered items that were shipped out on time but for some reason went to ******* and I am in **********. It kept going back and forth from ******* ** **** to ********* ** **** locations ***** times. I contacted the **** and they sent me to consumer affairs at the **** and was told by them that i would need to intercept it ($17.00) and have them send it to me (case numbers ******** & ********). I intercepted it but my **** refused it, so it was sent back to Antique finder's services and i still don't have my items and paid extra $17 for someone else's mistake of labeling it. I emailed the company 2 times and no response and i tried to call and left 2 voice mails and again no response.

    Business Response

    Date: 06/05/2024

    There was no error on our part the intercept was not due to our error, but the ****** the label stated the address supplied to us by the buyer-

    Ship To Address
    *************************
    ********************************************************************
    ***

  • Initial Complaint

    Date:04/03/2024

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Won an item at auction on 01/21/24. Item # ****. Received and paid the invoice. A shipping label was created with the ***** No item was ever received by the postal service for this shipping label. No item ever received. Email and phone messages go unresponded.

    Business Response

    Date: 06/05/2024

    This item was shipped - with a tracking number and insurance- We have filed a lost parcel claim and asked the insurance be sent to the client directly *********************** - I will refile the insurance and refund the client within 10 business days

  • Initial Complaint

    Date:01/17/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Like everyone else who has complained about this company, they took my money on December 16th and have yet to provide me with the items I purchased. They do not answer calls or emails, basically reading the comments here, they are complete thieves just out to rip people off!! They took over $3,000 of my money, and won't even reply to my emails. I have been dealing with this unprofessional, scammer behavior for over a month now. I called the auction company, and oh yes, they knew who I was talking about because they have had TONS of issues with this seller. I want my money back! I will be doing the following if I do not receive a full refund:Calling and FILING a complaint with the State Attorney General Reporting their FRAUD to every auction company they sell through DRIVING to their office location and DEMANDING a refund I will also be checking to see if they have a license or bond and reporting this to the state. Additionally, everywhere I can leave a review, I will. If I don't receive my full refund by Jan 22nd, this is my course of action.

    Business Response

    Date: 01/18/2024

    Client has been refunded. Verified to the client- Dual names for this client as well. Under ******************* on invoice- ************************* here. 

    Business Response

    Date: 01/18/2024

    We are in our office ***** hours daily- Not sure when this client had called us, but w sure are apologetic that they couldn't reach us.

  • Initial Complaint

    Date:01/16/2024

    Type:Delivery Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I bid on several items on the HiBid platform, auction ending on 12/30/2023. At the conclusion of the auction, on that same day, payment was deducted from my credit card. I haven't received the items won, nor received any correspondence about shipment. The only details i have are from the HiBid website.I've tried to call a few times and left VM messages with my contact information, asking for a call back to discuss status of the items won. To date, no reply. Their terms and conditions from the auction states 'shipping will take place within 15-days of cleared payment'. Here we are at the time and still not certain if this shipment will take place. A call back or text to my phone would be helpful to understand that my items are coming. Silence is never a good response regardless how busy we are. Need to know if/ when the items are shipping and obtain its tracking information!Thank you!

    Business Response

    Date: 01/22/2024

    Spoke with client and explained thetiming and delay with the holiday-weather and volume- Repeat client - 

    Business Response

    Date: 01/22/2024

    Spoke with client and explained thetiming and delay with the holiday-weather and volume- Repeat client - 

    Business Response

    Date: 01/22/2024

    Responded earlier to same invoice- detailing our terms- timing- weather and holiday increase in volume issues.

    Business Response

    Date: 01/22/2024

    Hello, RS,

    As per our phone convo- this is scheduled to get done this week...!

    Regrds

    ***

    timing-weather- increased volume- holidays--- all conspired against us. ***** days after cleared paint - we are a few days behind this. 

    Customer Answer

    Date: 02/01/2024

    Hi!  I'm still waiting for receipt of the auction house items.  It's been a week since they confirmed making shipment.  Didn't receive ship notice or tracking information to help verify status.  I'll send follow-up message if/ when the items arrive safely.

    Thank you!

    Business Response

    Date: 02/07/2024

    they got the goods-This client complains cry order. He has bought 5 times, 

    Business Response

    Date: 02/24/2024

    Delivered on 1/29/2024 10:20:00 AM via **** (************* Postal Service) with tracking number **********************.

    Customer Answer

    Date: 02/26/2024

    Hi!  I did receive the item and appreciate BBB's assistance in having this expeditiously addressed.  Thank you!  

Antique Finder Service, Inc. is NOT a BBB Accredited Business.

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