Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:01/16/2024

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I won an auction on 12-30-2023 and still have not received my 4 items or a link to track shipping. My credit card was charged immediately and stated delivery could take ***** days. I have made 2 attempts to reach the auction company but no response so far. Im trying to be patient but Im not feeling as though the seller will send me the items. This auction is through hi-Bid and other auction companies were quick to send the items immediately. This transaction is spoiling the experience of online bidding. I would like a refund if the company is not going to send the items I won.

  Customer Answer

  Date: 01/18/2024

  This issue has been resolved. I would like to close the case. Thank you for your support. 

  Business Response

  Date: 01/22/2024

  This item was shipped this weekend- ******* PO is closed SAT at 11 am tracking number attached. 

  We have experienced increased volume- and have also suffered severe weather, granting us unable to be able to get to our warehouse. 

• Initial Complaint

  Date:12/28/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 17 December 2023 I bids on three (3) Prestige Proof Sets (1994-S, 1991-S, 1986-S) on an auction through HiBid for Antique Finder Services. They took payment on my card on 19 December 2023. To date I have not received the coins. I have attempted to call them only to find out that their phone has been disconnected. The only resolution I will accept is either all of the coins or a full refund.

  Business Response

  Date: 01/03/2024

  Hello,

  The timing for shipping is detailed on each and every listing. ***** days after cleared payment- The payment was made the 19th - we have received the payment the 21st- Today is the third. Not at the time limit we try to ship from yet. However, we have refunded this client, as of today upon reading this. People have to realize that there are parameters for purchase. We also are in the office14 hours a day and are PST time zone. Once again, we have refunded this clients purchase 100%- And ask that they do read the terms and conditions of other sellers, prior to placing bids. 

  Customer Answer

  Date: 01/03/2024

   
  Complaint: 21068024
  
  I am rejecting this response because :there are multiple complaints against this company for the same problem. On my statement it shows their payment cleared my account on 19 December 2023. Until the amount of $153.52 clears my account, I will NOT accept this as a closed complaint. 12/19/2023 12/17/2023 ANTIQUE FINDER SERVICE ANCAMANO ISLAND107 **** -$153.52
  
  Sincerely,
  
  *************************

  Customer Answer

  Date: 01/15/2024

  Per the message of 3 Jan **** I still have not received my refund that was promised on 3 Jan.

  Business Response

  Date: 02/07/2024

  THE CLIENT RECEIVED THE REFUND 30 DAYS AGO

  Business Response

  Date: 02/12/2024

  we emailed the refund 

  Business Response

  Date: 02/12/2024

  we emailed the refund 

• Initial Complaint

  Date:12/28/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  They had a listing as an *************** auction platform, I won several items, 2 from antique finders...Thank god. The other items I won sent out right away Inv and tracking and rec'd items within a few days. Antique finders most likely didn't find mine. I saw the charge Card the day after, I contacted them for update and inv along with tracking 2 times....no response. As you can see this an ongoing problem from complaints to BBB. immediately sent them an email and told them I was charging back. So the charge back was done. If these so called businesses don't have a product, why do they list it.Bad company and advised HiBid not to accept anymore listing from them for their platform and reputation!!!!

  Business Response

  Date: 12/28/2023

  The client purchased items on the 17th of this month- Was sent the invoice via Hi bids email program to his email- He has used an older email of ours that is not the one attached to our business. He claims that we should not make the factual statement about the timing for shipping being 15 days- However- it is a fact- it is in our terms, on each items listing page and on the I AGREE registration page- Today is day 11 since the sale, and day 8 since we got paid - These items are scheduled to ship tomorrow, however in a private email he claimed he is charging back - He claims we didnt contact him, or do anything about he MAY HAVE WON- moniker. That is Hi Bids software, and he was emailed an invoice to his email, the night of the sale. We would also like to point out that many people celebrate a holiday this month. We are one of the people and missed two days this month- Would like to know if he is going to do a chargeback in violation of our terms he agreed to, prior to shipping these items.

   

  regards

  CRW

  Customer Answer

  Date: 12/29/2023

   
  Complaint: 21066749
  
  I am rejecting this response because:
  The company only email was the one I had, there was never a invoice sent to me.  If they did the amount of business they say??  They would  know that old emails can be forwarded to new ones, although I did email them several times regarding  order with tracking, also the A+ on BBB anyone can get when first starting, 2.5 stars is what I look at.. So that being said,  Keep your product, *************** now. Already started charge back with credit card company and you can fight with them. But see no reason, I have nothing from AAS.

  Sincerely
  
  ***************

  Business Response

  Date: 01/03/2024

  Dear BBB, we have hard copy proof that this client was emailed the invoice the night of the sale. It is an automated system from Hi Bid. He claims he has been scammed on **** etc.. that has zero to do with Hibid and this sale/purchase he made. He claims in his email to us that dont respond to BB with the 15 day garbage, showing that he read the terms and understood the 15 days shipping timing. This is refunded via his chargeback PRIOR to the 15 days, and this complaint was also prior to the 15 day time period. He is obviously not going to be placated. So, his chargeback was agreed to for his 100% refund. with us losing $25 to refund him.  He has been refunded. I am moving on. 

  Business Response

  Date: 01/03/2024

  Dear BBB, 

  here is this clients response to our email about the complaints-

  "Eat ****, *****!  Nothing to do on new years eve, no one likes a *****!  Too afraid to answer your messages on VM,  Call me i'll go toe to toe with you anytime.  Can't even leave your name. Must be too busy counting the millions you doi each year.  Our  many companies make several real millions legit!,  We give our crew 2 weeks paid.  By the way rating are always good when you have 6 reviews, 4 are BAD!!
  Final word, next will be from my lawyer."

   

  Customer Answer

  Date: 01/04/2024

   
  Complaint: 21066749
  
  I am rejecting this response because: I never rec'd invoice, called 2 x no answer, emailed 2 X on tracking and invoice for shipping charges info. No response!!!!  They say they do millions each year and are worried about a few hundred dollars.  I have been on many coin auctions sites, have been sent fake coins from ***** and even empty boxes.  I also was on HiBid auction site which has many multiple auction houses on the same auction selling coins.  I won on 2 other auctions that day for well over $1000 and rec'd all items in 3 days from same West coast.  They are on the same auction as I write this, maybe many more.  Exact items, same exact pics.  They know I got a good deal for the Silver, if they were legit or any new business would keep the Silver, since the price has gone up substantially  and could get more than I paid.  Since they are a new auction house on this platform, when I did not get an answer as promptly as many other emails I've sent over 10 years to auctions I have won.  I did dispute the credit card and had number changed.  Anyone, as you may be aware, can put up many auctions, on many sites and have a no inventory. Then never ship and have vanished.  Not accusing AFS of fraud, but it is rampant in this market.  It has happened to me on occasion before  that bring said, the CC co. has given me provisional credit, if they  do not, they know many $1000 of in account of ours would be gone.  So my advice is to AFS. give it up, it's making you look bad, if you are new, you'll never grow!!
  Sincerely,
  
  ***************

  Customer Answer

  Date: 01/09/2024

  Still have not received any items  as of 01/10.2024, that I paid for on 12/18/23, totally unacceptable. Please advise other victims!!!!!

• Initial Complaint

  Date:12/16/2023

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  One order was partially shipped but $300 of coins are still outstanding after a year and the owner just doesnt communicate.One other order of non-coins was being kept aside, then meet up locally, then no response.Absolutely atrocious customer ********************** after spending many thousands of dollars with them. Avoid like the plague.

  Business Response

  Date: 12/27/2023

  Dear ***,

   We are aghast at this matter. I am very sorry this has not been handled. I know it was held for you while you were away and we had an employee that was supposed to hand deliver to the location you were off gridding at- but that never worked out from our end. I will call you tomorrow and find out what is missing from your order and rectify- No excuses. We are sorry.

  Business Response

  Date: 01/03/2024

  Rather than make this client wait any longer, we have refunded them $400 for the *** and any loss in resale value. And the fees for shipping the larger items would be astronomical at this time for him. We thank this client for being patient for so long.

  Customer Answer

  Date: 01/18/2024

  Still no refund - FYI.

  Business Response

  Date: 01/18/2024

  ******************* pay sent the 10th of Jan- for $450- ****
  $450.00
  
  
  
  
  
  ScheduledScheduled, , step completed
  On its wayOn its way, , step completed
  CompletedCompleted, , step upcoming
  We've withdrawn the money from your account.
  Pay to
  ***********************
  Pay from
  BUS COMPLETE CHK (...1032)
  Send on
  Jan 10, 2024
  Amount
  $450.00
  Delivery method
  5 business day paper check

  Customer Answer

  Date: 01/21/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  

  Many thanks for the refund, everything is now settled.
  
  Sincerely,
  
  *********************

• Initial Complaint

  Date:12/02/2023

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This is a complaint from an auction that I won in 2018. Invoiced Dec. 1, ****. I ended up in the hospital and the person I was working with to get this resolved was the owners father. I was self employed and lost all income and medical expenses were astronomical. I did however pay a total of $2500 towards a $6039.75 invoice and communications stopped after that. I reached out numerous times and no response. I am just now getting to this because I have now spent over 400 days in the hospital since and not able to do much on my own. I have even left messages with the understanding of what they are *********** along with the buyers premium and it totals approximately $1700 so they could refund me $800 and that would be fine. But I have left messages since with no response also saying that if this is how you treat customers, I want all my money back. I also let the online auction forum know as well, and they have been removed from that forum after the forum reached out to them. Please alow this to go on their record as they are not a legitimate company to do business with.

  Business Response

  Date: 01/03/2024

  This has been sent to our legal department which is why this client have the buyers premium etc amounts. This has been dealt with with our attorney that they have a letter from. Any further contact will need to be done via legal team. We are sorry about your illness, but the loss of income is real for us as well. The goods were held for a time that cost us funds and carrying costs was well. 5 years later I dont see a response nor do I even see this invoice any longer. We have 20k new invoices since this date.

  REgards

  CRW

• Initial Complaint

  Date:11/03/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On October 14, 2023, I bid on and won a coin auction with Antique Finder Services for sixty (60) **** ******* 90% silver Half Dollars. Invoice number ****. The purchase price for all 60 silver half dollars was $702.30 which included a $105.30 (18%) Buyer's premium fee, and $12.00 for shipping. The invoice stated shipping would take place within ***** after my payment cleared their bank. It has now been 20 days since I won the auction and paid the $702.30. I have left several emails and have left several voice messages on their listed telephone number for a follow up, and I have not received a telephone return call or a returned email stating they received my messages or that the coins are enroute. At this point since I have not received the items I paid for and have not had any communication with Antique Finders Services, I would like a full refund of all the monies I paid out including the Buyer's premium fee, and the shipping fee paid.Thank you for your assistance,*****

  Business Response

  Date: 11/03/2023

  HAS TWO ORDERS - OUR ***** OF SALE ARE ***** DAYS AFTER CLEARED PAYMENT INTO OUR BANK - TODAY IS DAY 13 SINCE CLEARED PAYMENT FOR FIRST SHIPMENT - - ITEMS SHIPPED THE 30TH - TRACKING WENT TO RECIPIENTS SPAM FOLDER - TALKED WITH THEM TWICE NOW - SECOND ORDER SHIPPED OUT LAST NIGHT AND THE TRACKING WAS EMAILED TO THE CLIENT AS WELL - TODAY IS DAY 11 SINCE CLEARED PAYMENT- TWO ORDER IN ROUTE UNDER TIME FRAME CLIENT AGREED TO - CLIENTS INVOICE STATES THE ***** FOR SHIPPING ON TOP AND BOTTOM OF INVOICE -

  Customer Answer

  Date: 11/08/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ******** and find that this resolution is satisfactory to me. I received the coins I purchased today, and they are exactly what I ordered. In my humble opinion, if Antique Finder Services responds to customers complaints/concerns in a timely manner, small customer issues will not turn into major problems leading to disgruntled customers.  All in all, the outcome as I previously stated has been resolved satisfactory.  
  
  Sincerely,
  
  *****************************

  Business Response

  Date: 11/09/2023

  The habit software and emailing system is no longer being supported, so we have changed our email address to facilitate easier responses to our clients. We appreciate the time you took to respond to this complaint - and to say the items are as described.. 

  Business Response

  Date: 11/09/2023

  The habit software and emailing system is no longer being supported, so we have changed our email address to facilitate easier responses to our clients. We appreciate the time you took to respond to this complaint - and to say the items are as described.. 

• Initial Complaint

  Date:10/24/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 03 October 2023, I signed into HiBid.com to participate in an online auction. HB 10/03/2023 Selected Coins and *************************** ******* **. I bid on Lot 282 & Lot 292 (10 / 1 oz ***** fine silver coins) I won both lots and was promptly charged on 10-05-2023 (auction 488-7018 invoice **** / $****** total). These two lots show Price Realized Not Uploaded / MAY HAVE WON. I have emailed AFSI on the following dates: 16 Oct, 22 Oct & 23 Oct with no resolution from AFSI, except for stalling tactics. AFSI states on auction invoice that ******************* will occur ***** days after payment. **** stated on 16 Oct that my account would be updated last week, and **** tracking info provided. Neither occurred. I called AFSI on 10-23-2023 @ **** hrs, with no response & left voicemail. I have informed AFSI that I either need the coins I won and paid for (see above) or my money back (ALL ******). This business has done nothing but delayed and refused to complete a professional transaction for me. I have contacted HiBid.com (email 10-24-2023 @ **** hrs, no response) as well to make a formal complaint against AFSI, and I would request assistance in completing this transaction if possible

  Customer Answer

  Date: 11/02/2023

  Good afternoon,  

  updated information from AFSI dated 10-28-2023.  Order #**** has been shipped via USPS.  There is a tracking # & scheduled delivery is by **** hrs. 04 Nov 2023.  I will update this complaint once i receive item, inspect & verify item.  thank you.

   

  Business Response

  Date: 11/03/2023

  Not sure what stalling tactics means? But we talked with you and your items were shipped once under tracking number ********* and were returned to ** no signature available-- We reshipped these items the 28th and they are in route. So, We apologize for the delays, but we did what we are contracted to do. Please accept our apologies for this matter- we have noticed two different shipments to ******** have been redirected to ******* this past month- I have reached out to my local Post Master as well.

  Customer Answer

  Date: 11/06/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

  thank you to everyone involved.  i am satisfied w the business offered & completed by AFSI.  

  
  Sincerely,
  
  *********************

  Business Response

  Date: 11/09/2023

  Thank you for business and time, and most of all the understanding how things might happen when volume is high.

  Best Regards

  CRW

• Initial Complaint

  Date:06/28/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased 30 ****** Dollars in an auction from Antique Finder Services Inc.(AFSI) (Invoice Number ****), and my credit card was billed $1,144.18, on or about May 23, 2023. I was told by AFSI on 3 different occasions that if I was not satisfied with the 30 ******** I could return them for a full refund , minus shipping, which would be a refund to me of $1,132.80. I returned all 30 coins, they arrived on May 26th. I have made several attempts by email to contact AFSI but they no longer return my messages. In review of their past actions, it shows that I am not the only person that they have done this to .

  Business Response

  Date: 06/29/2023

  Hello, we are working from home since the 20th, We have experienced covid outbreak. I am clearing quarantine this weekend, and will expedite the return when I am back in office next week. Our apologies , but unforeseen health issue. 

  Customer Answer

  Date: 06/29/2023

   
  Complaint: 20248280
  
  I am rejecting this response because: I have read several reviews of this company and Covid responses/excuses have been the norm by this company in 2022, and 2021. I have never seen where a person actually received a refund. What I would like to read is, expect a full refund next week. And tell me how this refund will be processed (check to me or reimburse my credit card. Thank you.
  
  Sincerely,
  
  ***************************

  Business Response

  Date: 07/17/2023

  I HAVE COVID- 

  I have relapsed and cannot go out yet...

  I am trying to get a negative test so I can go in after hours so as not to infect others, and do the refund.

   

  Rejecting natural response isn't productive or cogent to this dispute.

  I didnt ask to get sick. I am sorry

   

  Customer Answer

  Date: 07/18/2023

  The company called Antique Finder Services *** has failed to do what they promised to do about 10 or 11 days ago. And that promise was to process a reimbursement in the amount of $1,132.80 to me.  I have checked my mail and my credit card account and there has not been any reimbursement made from Antique Finder Services ***.  
  
  The reason you're getting this is because your last correspondence stated this:  "If the business fails to follow through, please email us at ***************************************** so that we may update the case outcome or re-open the case and follow up with the business".
  

  
  

  Business Response

  Date: 07/30/2023

  We have supplied the transaction number- We cannot control when the funds arrive to you- It has left our account on the day we said it did. We have banking records- Transaction records, and they were supplied attached to this complaint- What our processor suggests is that you take the numbers and contact your card issuer- They can see the funds returned to you by using that transaction number- I am sorry sir, but your continued rude messages are not appreciated. We have done what we said we did and can prove it.

  CRW

  Business Response

  Date: 07/30/2023

  We refunded this transaction the 17th and it is cleared from our processing account- this client needs to talk to his card issuer. See attachment

   

  Customer Answer

  Date: 07/31/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  *************************;
  ***************************

• Initial Complaint

  Date:02/13/2023

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On January 22 2023 I won three items from this auction house, they are lot 27t, 58s, and 67s. I spoke to who I assume is the owner about my first order with them. He was very helpful so I bid again with them but this time I'm getting stonewalled. I have requested an update several times with no response. He stated it was ***** days after the auction items will be mailed. Its been 23 days with no communication. I don't think a simple email or text is asking to much. I just want the items I have already paid for. Thank you for your help.

  Business Response

  Date: 02/13/2023

  Goods were shipped the 11th - emailed tracking via our shipping system like every other time before- tracking **** dropped in after hours drop Friday Nite

  Tracking Number:
  9405511206214840082349

  *******************
  2031 ******************************************************************** **
  
  
  Sold To
  *******************
  ************************

• Initial Complaint

  Date:08/08/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Back in November 2021, I won a number of items at auction totaling over $49,000.I was given a hard time for taking a week to get the money to him.Now, it has been like 9 months and I am still getting the run around in getting my coins, silver, and/or the refund he keeps promising and then never to hear from for a couple more months when he accidentally picks up the phone or something!!I have numerous emails, messages and documents all saved to show that this is very likely a Ponzi scheme operating, just like the couple in Auburn I had dealings with as well!!VERY similar in operation.I am feeling totally ripped off!!!

  Business Response

  Date: 08/09/2022

  We have NOTHING to do with the "couple in Auburn" They may be a Ponzi scheme. We have a valid business, we sell every week, multiple platforms, and are not hiding from anyone. You filed a chargeback for goods you received. The other goods we sold to you were under BK protection from the seller, unbeknownst to us.So, they never delivered. We used a drop ship method at this time, which we do not do any longer.  You have been given that information. I too have all those emails and the chargeback info - We agreed upon $1700 payout. To make your Issues whole. That was being paid from the client that owes was the goods. I assumed they sent it. I am sorry, they didnt. I will follow up this week with the arbitrator, and if they do not by Monday, we will send direct payment.