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Business Profile

Wholesale Boutique Clothing

Sassy Grace Boutique

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Wholesale Boutique Clothing.

Complaints

Customer Complaints Summary

  • 15 total complaints in the last 3 years.
  • 4 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:08/24/2024

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 7/24/2024 I placed an order online with Sassy Grace Boutique. The order number is #SG3944577 totaling $49.98. I have contacted this company multiple times via email regarding the status of the order. The tracking number provided is not valid and no phone number for the company is listed on the website. The responses I received include the item was damaged / waiting on replacement and please wait a few more days. I paid through ****** and have asked for a full refund as I am realizing this is not a reputable business.

  • Initial Complaint

    Date:08/18/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I saw an ad on ******** about Sassy Grace Boutique and I ordered almost $200 worth of merchandise. First of all, it took them over 10 days to send an email with shipping and tracking information. Since then the tracking numbers do not work at all and there is no change or updates. I searched for reviews about the company and apparently it is a scam and people never get their clothes or money back. I am a teacher on a fixed income and I need that money back.

  • Initial Complaint

    Date:07/25/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered items through PayPal for this boutique. The items I received are not the items in the the picture. They are made with cheap plastic like material. The ones they advertised look nice with quality material but its not what they sent. *** asked several times through email for an address to return it for refund. They wont give me an address , they said they would give me 60% credit but its been over a week and they have not given me the credit. Ive email several times and they will not longer respond to my emails I cant get PayPal to help me because PayPal says I got the order and they wont help after that . This is crazy they wont even send me an address to return. Theres no address or phone number on the website . I have in writing the 60% discount which I would be ok with that. Or I can send it all back for a refund if they would just give me the address .

  • Initial Complaint

    Date:07/08/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Warning to consumers, I believe this business is fraudulent, operating through smoke and mirrors. I contacted them by email at the the address they gave with no responses. I bought three items and they are very cheaply made materials. I wanted to return them for a full refund. If you click on their published address, it is apparent it is not a business. The phone number goes to voice mail with no business identification. Buyer beware!!

  • Initial Complaint

    Date:06/13/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Purchased clothed & returned for a refund, paid for shipping on my own. I have emails from them stating the refund process. Items were received by them on 4/22/24, there as not been a refund initiated nor has there been anymore communication in response to my emails checking on the status.

  • Initial Complaint

    Date:05/09/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased Order #SG3346577 on 4/2/24 online from shopsassygrace.com The order contained 3 shirts and when I received them, they did not fit and the quality of the items was also very poor.It took a couple weeks to receive my order and I began writing customer service around 4/20 to ask for the mailing address to return my items.I received the response below to my e-mail on 4/19 From: ******* <**********************************************************>Sent: Saturday, April 20, 2024 1:18:26 AM To: ********************* <**********************>Subject: Re: Return Dear customer,We are sorry for any inconvenience caused for you.As a best trust seller, our items are new and the same as the description in our listing.Could you please tell us your return reason in details? If we can provide a 20% coupon code for your next order and refund 20% of the order,can you keep it or send to others?If you wanna return it, we are afraid you should pay for the postage.Then we will refund you ASAP after we received your item,which do you prefer?Please feel free to contact with us if you had any problem!This was my reply:From: ********************* <**********************>Sent: Saturday, April 20, 2024 8:25:02 AM To: ******* <**********************************************************>Subject: Re: Return I need a full return and will return all items because they did not fit. Please send the mailing address and return information to me.Thank you, **** I have e-mailed and called multiple times since this message and have not heard anything back from the company. I just want to return the items for a full refund and understand I will need to pay shipping.

  • Initial Complaint

    Date:04/25/2024

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    While on my ******** I saw a post from Sassygrace for clothing. I went to the link provided and purchased 4 blouses which totaled $114.35. I used my PayPal account and the Sassygrace website said that it would take 3-5 business days. The order was placed on 4-13-24 and I was given an order number. I contacted the company through email on 4-22-24 because I still had not received my order or an email regarding my order. ******* from the company responded that an item from my original order was not available and that they were going to substitute the product and the whole order was waiting for that substitution. I responded on the same day and said I did not approve any substitutions and would like a full refund, No response from the company as of 4-22-24.

  • Initial Complaint

    Date:01/01/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I made an online purchase for a women's top from Sassy Grace Boutique. The order number is #SG2431877 and the date was August 13th 2023. The cost of the item was $36.99 and shipping was $9.99. I received the item a few weeks later and it did not fit me well. I returned the item on September 19th ****************************************************************** ****** ********. I have the **** confirmation that it was received. After not hearing back from them or seeing a refund on my credit card I reached out to the company to inquire where my refund was. They told me that since I did not contact them before initiating the return and obtaining an address that they will not be issuing a return. There were no instructions for return in the package and so I assumed it would be fine to return to the sender. I have asked this company multiple times to help me and they are very rude and refuse to help me. I feel as if I am being scammed by them. I simply want a refund.

  • Initial Complaint

    Date:10/02/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered a shirt on August 16, 2023. My order number was SG2457977. When it arrived the quality nor fit was what I was expecting. On Sept 10th I sent an email requesting a refund and an address where I should return the shirt. On Sept 11 I received a response offering me a 20% coupon towards another order and a 20% refund. The email also stated that if I still wanted to return it I would have to pay postage. However, the email did not provide an address for returns. I responded that I wanted the full refund and asked again for the address. I have yet to receive a response.

  • Initial Complaint

    Date:09/19/2023

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I placed an online order on July 13, 2023. ORDER #SG2127177 I received only two items of the three that I ordered on August 13, 2023. This item was not included: Multi Color Floral Print Ruffled Sleeve Blouse 1, Size 3X I requested to return the two items I received as they are too small. and are of poor quality. I asked how I may proceed so I may receive credit for these items and returns. I have received no response even after multiple email follow up requests. When I call the phone # on the website, it says the person is not accepting calls.I paid via PAYPAL:Mult Color Floral Print Ruffled Sleeve Blouse Yellow / 3XL 1$36.99 Solid Linen Wide-Leg Pant - White / 2XL1Solid Linen Wide-Leg Pant White / 2XL 1$38.99 Cozy Floral Babydoll Ruffle Sleeve Top - Dark Gray / 3XL1Cozy Floral Babydoll Ruffle Sleeve Top Dark Gray / 3XL 1$32.99Scroll for more items Cost summary DescriptionPrice Subtotal$108.97 Discount SG3- $10.90$10.90 off total order price ShippingFree TotalUSD $98.07

Sassy Grace Boutique is NOT a BBB Accredited Business.

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