Complaints

This profile includes complaints for Senske Services's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Senske Services has 15 locations, listed below.

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  Senske Services - Spokane

  7115 E Cataldo Ave Spokane Valley, WA 99212-1160

• 

  Senske Services - Yakima

  2909 River Rd Yakima, WA 98902-1167

• 

  Senske Services

  441 E 1750 N Ste D Vineyard, UT 84059-8114

• 

  Senske Services - Clarkston

  1495 Sycamore St Clarkston, WA 99403

• 

  Senske Services - Idaho Falls

  4401 Commerce Cir Idaho Falls, ID 83401-1204

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/03/2025

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I did not contract with Senske to provide services this year (2025). They scheduled someone to spray my yard but I cancelled the spray before they arrived since it was not something that I ordered. I was still charged $24.00 in January but did not see the charge until February on my bill. I have called them 4 different times to get a refund and am always told their accounts payable department is behind or they will get the refund out, but I have yet to receive it. I would like a refund since I never ordered services from them this year, they just randomly signed me up for a program that I did not approve.

• Initial Complaint

  Date:05/15/2025

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I'm already getting annoyed with Senske. They called me over and over again and saw that I was interested in signing up, but when I finally signed up I didn't hear anything for weeks. I finally reached out to ask when my lawn would be serviced, and someone sent me back an email apologizing and saying that someone would reach out in the next week to aerate. I finally got a text a day before that they were aerating and overseeding my lawn the next day which was fine, and he did a good job and was friendly.An issue is the tech left no after care instructions, and no written notes or anything but left a note on my door that he would email with followup, but the email was only a blank invoice with no after care. I emailed asking what is the after care instructions, and also asked what services I am expected to receive throughout the year. I have not heard back. I need to know what I am paying for and when I will be serviced. I am frustrated because Senske is not good with communicating, and that is what made me cancel last time, I am trying again but it looks like it may be headed in the same direction.

• Initial Complaint

  Date:04/07/2025

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  May 2024 ****** applied the second weed control application. $106.64. Our plants were very vibrant. One week later 21 plants were dead. **** the weed supervisor inspected dead plants and confirmed they were ruined he put fish food on them. They never recovered. I requested my money back for the application and I cancelled them as well. They were not a great company to do business with anyway. Many times they had to return to spray weeds because an entire section of the yard had been missed.**** said he would talk to book keeper, I never heard back.. I also had to start buying new plants and when we hit over $300 on plants and not even coming close to replacing 21 plants I also want that $300 reimbursement.

• Initial Complaint

  Date:03/03/2025

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am not a customer of this business. They entered my property on 2/28/2025 without my permission and allegedly performed a service. They are sending me bills for this.

  Customer Answer

  Date: 03/04/2025

  The company responded and sent me the email below.  This solves the problem that I had.  Thank you so much for your assistance with this matter.  Please let me know if you need any additional information.

• Initial Complaint

  Date:02/19/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Senske Services failed to deliver the ************************ as described and agreed, damaged my property in the process, and further failed to respond with corrective action to multiple requests to Senske Customer Support, the local ********************** Branch, and Senske Corporate as documented in detail in the attached documentation. associated with the amounts of $310.63( deposit) each on October 2nd, 2025 and November 11th, 2025 (balance paid) respectively totaling $612.36. Request the following:1. Issue a full refund for the lighting services purchased in October 2024. The services were not delivered as agreed and expected and deviated materially in terms of honoring the service delivery terms and negligent damage done to my home for the 2nd consecutive year to a loyal customer since ******. Provide a written response indicating a date your field team will repair the damage. Please ensure that all adhesive material and hooks used to hang the light on the garage door trim on the front of my home are completely removed without damage to the surface of my home's window frames or our garage door trim.3. Should adhesive still exist on the garage door frames after the hooks have been removed, Senske will document accountability for repair and communicate in writing a reasonable date to remove the adhesive and sand and paint the affected surface using the original trim paint color

  Business Response

  Date: 02/21/2025

  Dear Better Business Bureau,
  We appreciate the opportunity to address Mr. ******* concerns and value his long-standing relationship with our company since 2013.

  1. No request for lighting removal is recorded in our account until 1/7/25. It is possible that requests were made and not recorded in the account, but our customer service representatives are very detailed at documenting customer calls, reasons for the call, and where the call is directed next for follow up.  Follow up calls were received on 1/9 and 1/15, the removal was already assigned the first available date in that area of 1/20.  In past years, the lights have been removed as early as the first full week of January (3 times), but the other 8 years ranged from 1/9 to 1/26.  There are no notes over the history of service requesting a specific date for the removal of the lights until this year.  Mr. ****** made 5 calls prior to 12/31/2024 for follow up service, which we honored, and at no time was a removal request noted.
  
  2. Mr ****** has been a customer since 2013.  The 2023 season was the first time we had any issue with the removal of the adhesive tabs from the trim around the garage door.  As a practice, we do not use these tabs on painted surfaces, because of the chance that they may damage the paint.  When we were made aware of this in Spring of 2024, we did return to touch up the paint on the trim, admittedly we could have returned earlier than June. We also should not have installed them in the same manner for the 2024 season.  The tabs remove easier when the temperature is warmer, and are likely do release without taking paint with them.
  The claim that pricing has doubled is not true, in 2013 the price was $575.00. In 2014, a discount was applied lowering the price to $489.99, where it remained until the 2022 season and increased to $563.50, and $591.68 for the 2023 season.  The 2024 price of $621.26 is still below our minimum installation price of $699.00, only because of the established customer history.
  
  3. A deposit for $310.63 was paid on 10/01/2024, by ****.  A deposit of 50% is what we ask of all customers.  A second payment of $295.84 was made on 11/16/2024, after "successful completion of the job". This payment reflected 2023 season's pricing and should have been $310.63. It isn't clear why the amount carried over from the previous year, but we honored it, and the small $14.79 discount that it reflected.
  After the removal of the lights on 1/20, a supervisor from our office had a conversation with Mr. ****** where he was offered a discount on next year's service for the inconvenience, but shortly after he disputed the payment of the $310.63 from 10/1, which was promptly reversed by the credit card company, the payment taken from Senske, and refunded to him, meaning he has currently only paid Senske $295.84.
  
  4. (a)The lights were removed from the home on 1/20/2025.  (b)During the communication from our supervisor, we acknowledged the adhesive tabs, and committed to returning when the temperatures were warmer and they could be removed with the least chance of damaging painted surfaces, (c) and any touch up would be performed, just as we did in June of 2024.  Currently, that is scheduled for 2/26/2025, and will be communicated to Mr. ******************* the account remains active, it is only for scheduling the follow up service described above, and (d) will be canceled entirely, and marked as "do not contact" once the follow up is complete.
  
  Since no other remedy seems adequate, and in an attempt to bring an end to this matter and avoid more time and effort spent by both Mr. ****** and Senske, a credit will be applied to the account for the outstanding balance of $310.63, bringing the account to no outstanding balance. We are hoping that this, with suitable removal of the adhesive tabs, will bring an end to the matter.

  
  We hope this resolution satisfactorily addresses Mr. ******* concerns, and we appreciate the opportunity to clarify our position.

  Sincerely,

  ******** *******

  Senske Services 

  *********************************************************

  Customer Answer

  Date: 02/26/2025

   
  Complaint: 22962844
  
  I am rejecting this response until we (Senske Services and myself) can ensure we address two key areas before closing this matter:  1). The accuracy of  Senske Services' response as it relates to actual documentation, my complaint, and my request for remediation and 2) Ensure both parties are aligned on the same issue resolution terms:  a) Senske Services completes the repairs as I have asked  and  b) a full credit refund is issued.  I also encourage Senske Services to reach out directly via phone to discuss the equitable solution terms I've expressed and simply communicate in a timely fashion in good faith and respond respectfully with a focus on resolution-- This approach could have resolved this matter some time ago but sadly did not occur.

  
  Key Area #1- Senske's Responses
  

  Senske Response Item #1 "No request for lighting removal is recorded in our account until 1/7/25. It is possible that requests were made and not recorded in the account".  All the customer service phone contact dates documented in my letters to multiple Senske  staff members dated Feb 17th, 2025,  January 22, 2025, and January 15th, 2025 are all verified against my AT&T call logs.  So It is not only  "possible" that unrecorded requests were made, it is verifiable.   When I called December 30th, 2024,  I was informed that the team would be removing the lights the weekend commencing January 3rd.  When no one showed up, I called four more times and left requests for follow-up.   The last call center call referred me to the Boise Branch Manager, ***** ****** who was of also unreachable by phone and unresponsive even via ***** letter dated January 15th with proof of receipt signed by ***** ******.  Still I received zero response from an accountable manager.   Prior to December 30th,  multiple calls were made to deliver missing items, safely tether extension cords dangling from the roof, and secure ******* on my porch with zip ties versus ***** wire on our wooden painted railings.   Would anyone seriously find this acceptable given the cost and my longevity as a customer?
  

  ********************** Response Item #2   The  adhesive hooks should never have used at all based on the outcome in 2023 and repairs in June of 2024.  As a point of clarification, the issue with adhesive being permanently stuck to the garage door frame was identified to the  removal crew when it was removed in early 2024 so Senske Services was made aware of it when it was removed and they indicated that they would return "when it warmed up" which ended up being June of 2024 after follow up calls from me urging them to honor their commitment.   As for Senske's profit margin and pricing, It is woefully apparent that Senske Services feels more compelled to defend it than take corrective action to honor a commitment to deliver a service in full as described and agreed when they did not. 
  

  Senske Response Item #3:  "A deposit for $310.63 was paid on 10/01/2024, by *****  A deposit of 50% is what we ask of all customers.  A second payment of $295.84 was made on 11/16/2024".     To be clear and accurate there were only two bank-verified transactions in 2024 for Senske Holiday Lighting.  The first transaction was in the amount of $310.63 (paid as security deposit)  was on October 1, 2024, Reference transaction ID #*********  and the issuing bank was Chase *****  The second transaction was also in the amount of $310.63 for the balance following install on November 19th, 2024, Reference transaction ID #************* and the issuing bank was US Bank   No other transactions in other amount were posted and payable to Senske Services in 2024 by any other means with any kind of "discount".  Further, I disputed both transactions with both servicing banks.  **** issued a charge back because Senske Services failed to respond to the dispute as requested.  I disputed the charges because Senske Services did not deliver the service in full as described and agreed and did not respond with a resolution in a reasonable period of time.   It's really that simple.  Senske Services was paid in full for the service as documented ($621.26) in October and November of 2024 and then recently issued charge back in the amount of $310.63 by **** because they failed to respond to counter the dispute which is not surprising given my experience with them to date.  As for your Maintenance Supervisor's offer of a discount on a future purchase- does Senske seriously think that offering a discount on future business is sufficient when you can't not honor your current commitment on the most recent transaction and did damage to my home for two consecutive years? 
  

  Senske Response Item #4  "The lights were removed from the home on 1/20/2025".  The lights were not removed by Senske Services on January 20th, 2025.   I removed them from my house absent any kind of response from anyone at Senske by any means since December 30th, 2024 and was unable to open my windows due to the adhesive hooks used.  The Senske crew contacted me via text for the first time in 2025 on January 21st.   They only picked up the lights that day that I ended up having to remove myself.   This is all verifiable via recorded home security video with time and date stamps.  
  

  Key Area #2:  Alignment on a Resolution to Close the Matter

  a)     Issue a full refund for the lighting services transactions in October 2024 and November 2024 respectively.  The services were not delivered as described, agreed, and expected and deviated materially in terms of honoring the service delivery offer and negligent damage done to my home for the 2nd consecutive year.  
  b)     Fix the damage on a mutually agreed date when I am present.  Please ensure that all adhesive material and hooks used to hang the light on the garage door trim on the front of my home are completely removed without damage to the surface of my homes window frames or our garage door trim.
  c)     Should adhesive still exist on the garage door frames after the hooks have been removed Senske will sand and paint the affected surface using the original trim paint color which I will supply.  Senske will supply brushes and someone qualified to paint the surface.  
  

  As I previously indicated, I encourage Senske Services to reach out directly via phone to discuss an equitable solution in good faith with timely, direct, respectful, and responsive communication.  It could have resolved this matter some time ago.  Acknowledge the problem and do the right thing. 
  

  Thank you for your response and anticipated support in a path to resolution.  

  **** ******

   

   

   

   

   

• Initial Complaint

  Date:02/18/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Senske Services- which is a nationwide company; this complaint is for the branch located in the ********* area- were repeatedly charging me monthly installments of $76.55 when services contracted were not delivered. Senske provided two services that were part of a recurring package deal: Weed treatment/Crossbow spray (x1, Sept 2024) and Deep root fertilization for two trees (x1, Sept or Oct 2024). The total balance I have paid for the (2) services is $229.65. Senske has not been to my property to perform any further service, through their own volition and inability to schedule and keep appointments, and so I declined any further recurring monthly payments of $76.55 with a block on merchant at the bank, and I notified Senske in writing (sent to **************************************** on 1/7/2025 that I dispute any outstanding charges, as service was not performed, and that I am cancelling any contracted recurring service effective immediately. However Senske is continuing to contact me and send me bills for $76.55/month, claiming that I owe $153.10 as of the most recent bill I received from Senske on 2/15/2025. I am concerned Senske is willfully ignoring my attempts to cancel service/dispute charges, while continuing to accrue monthly fraudulent charges that are fully unauthorized, and that they may try to report these charges against me in the future, harming my credit.

  Business Response

  Date: 02/25/2025

  Dear, Better Business Bureau,

  Thank you for bringing this matter to our attention. We take customer concerns seriously and appreciate the opportunity to address them.

  
  Our Branch Manager has reached out to the customer and left a message but has not yet received a response. Upon reviewing the account, we found that services totaling $237.14 (tax included) were performed, while the customers installment charges amount to $229.10, leaving a remaining balance of $8.04. Based on our records, the customer was not charged more than the value of the services provided.

  
  We are currently reviewing the scheduling issues that led to the complaint to better understand and address any miscommunication or inconvenience caused. While we acknowledge the customers frustration, we believe the charges reflect the services rendered. We remain open to further discussion with the customer to resolve any outstanding concerns.

  
  Please let us know if any additional information is needed.

   

  Sincerely,

  ******** *******

  Senske Services

  *********************************************************

• Initial Complaint

  Date:01/15/2025

  Type:Customer Service Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Annual installation of Holiday Lights on house for over 5 years. Service quality declined drastically. Tried to facilitate correct service in advance. Continually asked for management inclusion to ensure proper installation. No response after no response. Improper and poor quality installed once again and not corrected. The lighting not corrected as assured before Christmas, and still no management involvement to resolve the issue. Wrong color lights, miss matched lights, and wires visible stretching across areas. We have not been treated as valued customers at all. Do not want this kind of service to continue.

• Initial Complaint

  Date:12/17/2024

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We signed up for services with Senske and were told that our services and billing would end in October. We were billed in November and I called in to dispute it, was told a manager would call us back and that never happened, called in a couple more times and could not get any help, in December we were billed again, called in and was told a manager would get back to us and they never did. Finally e-mailed them letting them know that if we did not receive a call back we would work with out bank to do a chargeback. Also left a ****** review, and finally received a call that they would refund the two miss billed months.I was then able to speak with *** no last name given and he let me know their system was not set up properly so they were not able to go back and listen to the call or get the transcribed pdf and that they could not reach the agent who sold us our service.*** then stated he was going to ban our property from using the company again in retalliation for calling them out on their mistakes. Senske also could not give me the name their license is under to operate in ****, it appears to have been dissolved in 2002, the BBB also did not have a business license for them listed in ****.

  Customer Answer

  Date: 01/06/2025

  Hello,

     My original complaint is pretty clear, if you need more info please be slecifoc and let me know what you want clarified. I also am adding I want my original service contract emailed to me at ******************* thank you.

  Customer Answer

  Date: 01/06/2025

  Thank you,

      I am trying to also get my original service contract from them a d have not had success.

• Initial Complaint

  Date:10/22/2024

  Type:Customer Service Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I signed up for service from this company with the understanding I was getting Tree and *********** lawn maintenance, flower and vegetation maintenance. The amount agreed upon was ****** a month which I felt was reasonable I do not have a very large yard but by the house I have mostly trees and flowers. In July they got the first payment ******. In August I asked the gentlemen if they could just spray for weeds along the fence line and he stated they would add that to the bill which I understand but I also stated it shouldn't be too much more I was thinking like 50 or 60 more a month. Well in September I got a bill over 600 and I immediately contacted the company. The agent could not tell me what new service got added that made my monthly bill go from ****** to over 370. After a while and no resolve I just stated I will cancel the service and try getting a hold of someone to get service reinstated after I get this billing issue resolved. Someone was suppose to get ahold of me after that call once the bill got recalculated. Today (oct 21) I got a collection reminder and now my bill is over 1200. The last service performed was around the first of Sept. I don't remember seeing anyone in sept. I know a few of those service calls got cancelled and rescheduled but at this point I am not even sure which ones. I work all the time and feel very disappointed the communication from this company is so poorly handled especially regarding billing issues. I am willing to pay what I agreed to until December and a reasonable amount added for the weed treatment which that area is smaller then my front and back lawn / trees/ flowerbeds that were being cared for. There is no way that adds 250 a month to a ****** monthly bill.

• Initial Complaint

  Date:10/19/2024

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was unable to control weeds so I called Senske to obtain service. It was a monthly plan and the lady on the phone said that I could quit at any time. I agreed to what was said on the phone conversation. 1-2 months later the weeds did not go away, they were worse and they told me it would take time however they never went away. They came back and sprayed my yard. I have video of where they sprayed being green and 24 hours later my yard was 20% dead grass as they chemically burned my yard. I tried to cancel their service as my yard was killed off by their technicians. The lady on the phone said I could quit service however she changed the verbal terms and said I would still have to pay for the monthly fee even if they never came to my home to service my lawn again. 1st the weeds never went away which I hired them to take care of in the monthly care, second they burned my grass, when they billed me and I called them to ask why they werent there because they always bill the day they show up and they didnt show up, she said she would have someone call to schedule. Never happened. I had enough. After about 6 weeks since last treatment I decided to cancel my bank card to stop this nonsense. I called them to cancel service and again they said they can stop service but I would still have to pay even if they dont show up. I dont remember them ever presenting me with this information or disclosure that if I decided to stop their monthly plan that I would still have to pay for services not rendered. They ruined my lawn for a few months, weeds still abound and they are not doing what I hired them for. My grass looked like cow patches after they over fertilized. I just want a 0 balance and not to be charged for the months forward. I never in my life remember any company charging and billing me for services not rendered especially without a contract and full disclosure. I feel they have violated consumer protection laws. Pictures are after 2+months of serv