Reviews

Review Details

• Review fromCarol F

  Date: 03/09/2025

  5 stars
  It was so fast and easy to get my glasses repaired. I thought they were a lost cause, but this wonderful company put my broken glasses back together with a sturdy and invisible weld.... in just a couple days.

• Review fromAymen A

  Date: 10/18/2024

  5 stars
  Well done guys , amazingly tented glasses . Im speechless ! 10 / 5 stars ?? i

• Review fromDmitry Z

  Date: 10/08/2024

  5 stars
  Excellent work on the frame, very good communication. Highly recommend this company.

• Review fromMaria R

  Date: 07/24/2024

  5 stars
  I've used Northwest Frame repair several times. They always have better prices than where I purchased my frames. Quick, reliable and upfront with pricing and estimates.

• Review fromShelly F

  Date: 06/28/2024

  5 stars
  This is the second time I have sent my frames to Northwest Frame Repair. Both times they did an excellent job repairing my frames. They were straightforward regarding cost and timely.

• Review fromJeffrey H

  Date: 06/13/2024

  5 stars
  Northwest MORE than lived up to my expectations! I had a pair of tortoise shell acetate frames that I LOVED...but unfortunately my parrot got a little overexcited and grabbed onto the edge and cracked the frame. Initially, I went in search of another pair that I could just flip the lens into...only to find the designer no longer makes that particular frame and no store I found in my ****** Search had any left in stock (I even checked in ****** since the designer was French!). So...off to **** they went. I was optimistic, but to be fair, I sent them with unknown certainty of what would happen. Communication from the word go was clear and positive. I was told what they wanted to do, given the chance to say no (not that I did and sooo glad I didn't). They got on the phone with me when I had questions. They got 2nd and in some cases 3rd opinions within their staff to ensure where we were going and what we were doing would make me happy. They even reached out every step of the way to keep me informed (I felt like an expectant father waiting for my new child). And what I got back? WOW! They looked almost brand new. The repair is barely noticeable. You would never know these frames were as old as they are. For waaaay less than any new frames/lenses I looked at (let's face it...nice frames are expensive...and lenses are a small fortune if you need progressive), I got back a pair I loved and can expect multiple additional years of wear. In fact, I was so happy with the experience I have another pair that I had been considering sending to get "restored" with a new powder coatingand they will be on their way shortly. This time it's a pair of metal frames that are my "back-up" pair, but have gotten pitted over time. I've got no doubt they will come back looking amazing, with new color and new life. You can't go wrong with Northwest Frame Repair if you like your current frames, want to keep them, and need to give them a new life!-- ****************

• Review fromJulie C

  Date: 06/11/2024

  5 stars
  Love having my glasses transformed into the colors I want!!

• Review fromLouis C

  Date: 05/10/2024

  5 stars
  I was so happy to have found NW Frame Repair! My favorite pair of ****************************************** suffered a broken cable temple right at the **********. I had a jeweler friend solder it back together, but it lasted only a month! I took a chance and shipped my frames clear across the country, I'm in ***. I spoke to **** on a number of occasions, and he could not have been more courteous. He assured me that he'd be able to get my frames back in service. A few weeks later my frames arrived back in *** and I could not believe how incredible a job NW had performed. The weld and gold match were perfect! The break point was stable and strong, better than new. I cannot thank NW Frames enough and I highly recommend them no matter what is wrong with your frames. Thank you, NW Frames!

• Review fromJack G

  Date: 05/03/2024

  5 stars
  The people at Northwest were quick to respond, very helpful, and incredibly talented. The entire process went smoothly and the results were fantastic. I was very impressed by both the craftsmanship and service. Thank you so much!

• Review fromJanet M

  Date: 03/29/2024

  5 stars
  My expensive frames for eye glasses had a broken bow joint. I contacted the optician and frame provider, both said they could not do the repair. I contacted Northwest who had me submit email form, I mailed frames to them, they gave me a price for repair and return mailing options. I sent in my glasses and got them back quickly, beautifully repaired. I LOVED my frames and am eternally grateful for the professional, immediate and finely done work by Northwest Frame Repair. A life saver!