Complaints

This profile includes complaints for B&R Auto Wrecking's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  B&R Auto Wrecking

  PO Box 1430 Tacoma, WA 98401

• 

  B&R Auto Wrecking

  20011 Meridian Ave E Graham, WA 98338-9225

• 

  B&R Auto Wrecking

  PO Box 640 Corvallis, OR 97339-0640

• 

  B&R Auto Wrecking

  1052 Goldfish Farm Rd SE Albany, OR 97322-5141

• 

  B&R Auto Wrecking

  775 East Vilas Road Central Point, OR 97502

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/12/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  B&R Auto Wkg #**-Bend, OR 3/18/25 Order# ***** I returned a Transmission, still on the original shipping pallet, with the original tag still attached, because it was not the correct part and would not fit my truck. I had paid $680 and got an invoice showing I was to be refunded the $680. I then ordered and Paid for the 2nd (correct) transmission which cost. $281. I still have not received the $680 refund for the 1st transmission, which B&R accepted and has in their possession. I have contacted both the Corvallis ************ and the Bend ************ locations repeatedly and been told to be patient, they will look into it, they are checking into it, I need to call the other store, etc or they won't answer or return my many calls. I would prefer not to have to seek legal recourse.

  Business Response

  Date: 06/30/2025

  Due to the original transaction occurring in November of 2022, and this being well outside of the 6 month return warranty period, it took a little extra time to gather the details on this.  However, we did determine that the part was returned, was initially inventoried incorrectly, and the customer is due a refund on this purchase.  A full refund of $680 is being processed to his original form of payment today, 6-30-25. 

  Customer Answer

  Date: 07/06/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***** ******

• Initial Complaint

  Date:04/25/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  2/21/25 11:15 AM I went and picked up and paid for a 7.3Liter Diesel Engine from ******** location of B&R Auto Wrecking, they said they pressure tested (as they always do) and sure enough, I pay them $1,580 for the engine, mind you theres a $300 core for the old engine, on 30 days to be able to return and get my $300 back, I then paid a mechanic to install the engine (Sunnyside Automotive) and they spend 3 weeks putting the engine in, I come pick up the truck when its done, and I make it a block away from the mechanics and it wont turn on/drive. So I had to have it towed back to their shop, they continued to spend another 2 weeks trying to figure out why it wont run at this point, I cannot even receive my core charge back, so I tell the mechanic after waiting a whole 6 weeks, Ill just take it to **** and have them diagnose why its not running right (as well as stop wasting my $ at that shop) so I tow it from **************** to **************** for **** to diagnose ($200 again just to see whats wrong) and sure enough, they printed a work invoice (so I have it in physical copy) and said that 3 of the cylinders are shot (basically they sold me a not pressure tested engine, because if they actually pressure tested it while in their possession, they would easily see that 3 cylinders arent firing B&R will not refund, or replace the engine they sold me for $1580, Im also not going to get my $300 core back, or my $200 diagnostic fee from **** themselves. So all in all wasted $2,500 just to be told unless the invoice comes from the Sunnyside Automotive- which the work WAS DONE THERE- they will not refund or replace the engine, not even with **** (who MAKES the car) said its 3 cylinders are not holding compression. Im sorry but, I went above and beyond to have a second opinion, paid an extraordinary amount, to be told Im basically screwed. I did ask ******************** for a detailed work order, he says he cant write one bc I paid cash (tax evasion)

  Business Response

  Date: 05/01/2025

  To clarify a few points in response to this complaint.  B & R does, and did in this case, test all of our drivetrain as extensively as we can.  As far as we can tell, and through subsequent communications with the customer, it would seem there appears to be an installation error by the shop the customer initially employed to install it. Per the stipulations of our warranty, we require documentation of installation, including work performed, parts replaced, etc. The customer was unable to provide the required documentation, so his warranty claim was initially denied until such time as he could.  Additionally, his core charge was refunded on 04-04-25. 

  In the light of customer service, and since the time this complaint was filed, we have contacted the customer, and are working with him to warranty this engine.  While no fault is assumed by B & R, we do see that the customer appears to be in a bad position due the installers error.  Our customers, and the customer service we provide, is our top priority. We are working towards an amicable outcome for our customer on this transaction.  
  

• Initial Complaint

  Date:02/21/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  second incident , on 2-1-25 i bought a 97 honda accord driver side master window switch for a 2 door coupe i paid online on the company website 56.37$it was delivered to my place 4 days later and it was the wrong part it was for a 4 door hence wouldnt fit customers car so i immediately called b&r customer service and let them know once again that this was unacceptable and where did my part go they informed me that it was missing and instead of refunding my money they deceptively just sent me whatever they had instead of doing the right thing the gentleman i talked to again told no problem throw the unusable part away due to the fact it would be too expensive to send it back , and told me a full refund would done by next business day .so its been 4 more emails to no response and 3 weeks and no response i demand that this business give me a full refund and i will never recommend this business again and also will not do any further business this company they have lied to me 2 times and made 2 customers unhappy with my business and deceptively lied to me and said they would refund 100% my money back and still nothing shame on you

  Business Response

  Date: 03/03/2025

  Customer service is our top priority, and outline provided by Mr. ***** does not align with the experience we expect to provide each customer. We are investigating the communication breakdown, to determine how we can improve.

  While our attempts to contact Mr. ***** have been unsuccessful, a full refund was issued for this part on 02-28-25. 

  
  

  Customer Answer

  Date: 03/03/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***** *****

• Initial Complaint

  Date:02/21/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  first incident was on 11/28/2024 i ordered a 2001 ***** civic hood supposed to be a grade A i paid 100$ on behalf of my customer and when i picked it up on the 12/04/24 it was not the hood i bought on line it looked similar but it had a broken frame and ****************************************************************************** ******** and he asked me if i was contacted that day about the hood being red flagged for damage i said no so i walked outside called **** ******* the customer service ************************* and i told him my customer he didnt want a damaged **** **** campbells response was will he buy at a discount i relayed message and my customer agreed to buy it for 50% of the cost , **** ******** agreed and said he would credit my acct back 50$ , its been 3 months and nothing i sent a dozen messages to there customer service and no response iam a very smalll new business and this makes me look bad along with i credited the customer back his 50$ so iam supposed to just eat it no i cant afford the cost or bad publicity i want a full refund for 100$ for making me wait and for bad publicity !!

  Business Response

  Date: 03/03/2025

  Customer service is our top priority, and outline provided by Mr. ***** does not align with the experience we expect to provide each customer. We are investigating the communication breakdown, to determine how we can improve.

  We have attempted contact with Mr. ***** multiple times, and have been unable to reach him.  However, a refund of 75% of the invoice total was issued on Feb. 24. 

• Initial Complaint

  Date:01/07/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  ***** to return purchased item with receipt on December 17, 2024 at 4:30pm. Spoke with gentlemen at the front desk and showed him a copy of my reciept and was then told a restocking fee of 20% will be applied. He then asked me to put item at will call door. I've called and emailed inquiring about my return and have had no response nor refund yet.

  Business Response

  Date: 01/17/2025

  After internal review, there was a breakdown in communication between the receiving location and salesperson regarding this refund. This has been addressed and corrected with those involved.  A manager reached out to ******* as soon as this was brought to our attention, but was unable to reach him.  A full refund was processed on January 8th.

  Customer Answer

  Date: 01/23/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***** ****

• Initial Complaint

  Date:11/07/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Gave me the wrong part and will not replace it with the correct part. They asked me to drive 2 hours there to return the part for a refund then 2 hours home. When I asked if they could pick it up because 4 hours plus gas is to hard they said they would charge me $150 to pick it up or charge me $500 to exchange for the correct part

  Business Response

  Date: 11/18/2024

  By what was requested by the customer on the initial call, the correct rear differential was provided.  However, after reviewing the transaction with several managers and the sales person, we were able to find a solution.  Customer has been contacted, the solution provided was amicable, and we have the new order moving forward for no additional costs to the customer. 

  Customer Answer

  Date: 11/18/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ******* ******

• Initial Complaint

  Date:10/31/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Purchased a starter, did not come the date promised, wait another week did not come, wait another two days and finally got it, when compared with the old starter wasnt the right one, I returned it and now after three times going back and forth, still do not get my money back. Its almost two months.

  Business Response

  Date: 11/05/2024

  In the course of attempting to get the correct part for the customer, the ********************** representative that was helping Mr. ****** left the company.  Unfortunately, this resulted in communication issues with the customer, and delayed the issuance of his refund.  A full refund was processed on Oct. 31st.  B & R attempted contact to update the customer, but was unable to reach him.  Attached is a copy of the processed refund.  

• Initial Complaint

  Date:08/20/2024

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Ordered glovebox from ***** Autowrecking . I received a broken glovebox . Next day i called couple of times , there is no anwser at phone number ************** . So i tried emailing them at couple of times at email address *********************************** with the broken part pictures , still have heard nothing from them . I had to pay for the glovebox and shipping Beware of this company not likely to purchase again from ***** Autowrecking !!!

• Initial Complaint

  Date:08/12/2024

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered 2013 rims that were supposed to be chrome,They promised they would not be scratched they were scratched and they were painted not chrome, and they charged us for shipping when they did not send the same rims that were pictured,they were rude and disrespectful,I tried to get them to get me another set of rims all they did was say no and charged me for the shipping anyways

  Business Response

  Date: 08/20/2024

  The wheels sold to this customer were as described, and in good used condition for a 12+ year old used wheel.  The were not misrepresented in any way, nor were chrome wheels requested, as the wheels the customer requested did not come in chrome from the factory. Factory 18" Camaro wheels only came in an aluminum finish, or black steel. There seems to be a communication issue between the party that ordered the wheels, vs the person who came in to pick them up. 

  Due to the potential of a miscommunication between the customer and their ********************** representative, and in light of the high level of customer service that B & R provides all of our customers, ************ has been refunded in full.  

• Initial Complaint

  Date:07/17/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was sold a bad engine for my **************************************************************************************************** my 2400$ or take the bad engine or replace it

  Business Response

  Date: 07/27/2024

  When ************* contacted B & R regarding her engine, she was asked to submit her installation documentation, per the guidelines of our warranty process.  To date, she has not submitted any documentation, despite multiple requests.  Her warranty has not been denied. We are unable to review her claim, for approval or denial, until we receive her installation paperwork. As it stands, she has failed to follow the stipulations of her warranty. 

  Customer Answer

  Date: 07/27/2024

   
  Complaint: 22000914
  
  I am rejecting this response because: the Tucson Engine is not installed I was never told that I had to submit that type of paperwork to receive a refund you guys took almost a month to send my the engine it was stated it was because of a snow storm I really believe that something happened with in that time of the engine being received to me thats why the money was refunded and paid for again because you guy knew something was off with the engine now you refuse to receive it back theres no proof you guy have that the engine was okay before it arrived to my location the only video was one almost 4 years ago of a running engine but the engine I received was indeed Faulty
  
  Sincerely,
  
  ******* *****

  Customer Answer

  Date: 08/06/2024

  I have tried many time to just get my refund you guys are a company that sends out bad engines I will be take any a every step to make sure I receive my refund I was never told anything about I didnt sign any documents that stated just take back the bad motor I was sent