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Business Profile

Health and Wellness

MultiCare Health System

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for MultiCare Health System's headquarters and its corporate-owned locations. To view all corporate locations, see

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MultiCare Health System has 50 locations, listed below.

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    Customer Complaints Summary

    • 38 total complaints in the last 3 years.
    • 17 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:10/10/2024

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I would liketo file a complaintthat my balance was sent to the collection agencywhile the medical insurancepending for payment.I called to report my updated medical insurance on 9/6/24 and Multicare sent my balance to the collection agency on 9/25/24. I called few times and they said can't withdraw the information form the agency.That is an improperway to handle the claim.

    • Initial Complaint

      Date:10/01/2024

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My insurance company paid for services rendered in May 2024 leaving a balance for copay of $120. After being told they did not receive my payment I put a stop on the check I first sent. I sent another check #***** for $120. to MultiCare which ***** told me CLEARED on 7/21/24.MultiCare constantly hounds me and accused me of sending NSF checks on my account which has thousands of dollars in it. This could affect my excellent credit score.MultiCare also sent me a reimbursement check for $120. I called them to be honest and told them they did not owe me money and they should put a stop on that reimbursement check because I should not be sent money. They told me to cash it which I did Not do.They still hound me with letters threatening to send to a collecting agency, statements, and billing messages on my ****** demanding now $150. This is ineptness and harassment on their part and will affect my very high credit score.

    • Initial Complaint

      Date:07/10/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      **** Bridge wont schedule an appointment for my son to see an endocrinologist as he has no growth hormones and his psychiatrist and us has sent multiple referrals.This appointment needs to happen **** and we have been trying to get this appointment scheduled for nearly two months with the first referral sent on May 22nd, and the second referral sent on June 26th. Not only have they not reached out, they cant even tell us if the second referral has been received. My son is 8 years old and the fact he has no growth hormones means his growth could be permanently stunted.Any assistance getting this matter addressed would be appreciated.******

    • Initial Complaint

      Date:07/01/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On February 5, 2024, I had my blood drawn for tests for my annual physical which is 100% covered for preventative care, this is according to *********** my doctor, and Aetna (my insurance company). MultiCare is trying to charge me for the bloodwork that my doctor ordered (I cannot get blood drawn at the lab unless I HAVE MY DOCTOR"S REFERRAL) Because MultiCare didn't code the visit correctly, they are trying to charge me for my 100% covered preventive care. I have spent hours and hours of my time trying to correct this issue. I have been told it will be corrected but nothing was done numerous times. We even had two three-way conference calls between me, MultiCare, and *********************** through my ****** employee insurance. My insurance even said to "Resubmit bill with the code Z00.00 and Aetna will pay 100%" of the lab work because it is 100% covered through my insurance because my yearly physicals are 100% covered because it is preventive care. The account is being disputed and has been under review since May 7, 2023 and was told no action will be taken until this is resolved, but MultiCare sent the bill to collections. I want this fixed once and for all and for collections to not contact me.

    • Initial Complaint

      Date:06/28/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On 2-25-24 my husband went to MultiCare ****** care. At the time we provided our ***************** information. MultiCare has not been billing Tricare correctly and we have made 6 phone calls to them about this since the first bill arrived, starting March 23, 2024. Each time they give us a different excuse, and say they are resubmitting the claim. They are also now doing this to me for an ****** Care visit on 4-23-24. Each time they tell us to ignore the bills as they are resubmitting the claims. Yesterday we received a Final Notice on my husband's account, telling us it will go to collections on July 21, 2024 if not paid in full. We have done everything we can in providing the information to them, yet they are not processing this correctly. We are requesting any help in getting this resolved. My husband is a retired Naval Officer and would like to pay our portion of the bills, but we can't as they have not provided that to us.

    • Initial Complaint

      Date:06/02/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My daughter, *****************************, was a patient at **** Bridge Neurology on November 28, 2023. She was seen by ********, MD. We spent less than 15 minutes with Dr. *** Basic medical exam was completely. Nothing neurological based. I understand a 40 min exam code also includes time charting. But due to the fact that an advanced exam was not even done, there is no way the charting should have taken 25+ minutes. This is a high mdm charge. Billed $370 to my insurance. In addiction to a prolonged office or other outpatient evaluation for $96. There is absolutely no way this was actually done in office. I had called twice to get this changed and sat on hold. Time passed as, as a single/solo parent who has a career, I cant sit on hold at work. I called and made a payment plan and was told all was going to be fine with the plan and had made a recent payment when the bill was even sent to collections. Not only is this unethical billing, but horrible practices by the health system as I was told my payment plan was sufficient.

    • Initial Complaint

      Date:04/20/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Arrived for new patient appointments 11/3 for myself and both kids as very medically complex patients. At the time, our health was rapidly deteriorating after years of treatment at ****. Once office tired of our ongoing needs, referrals, and their inability to properly navigate their own interface with EPIC insurance verification/employee error, they terminated our service with their office leaving us without access to medical care while we were going in and out of the *** desperately needing help. We walked around the entire ********* hospital with help from security and staff attempting to find someone to help. The staff directed us to Tacoma General where we knocked on the door of a senior patient financial counselor (or a similar fancy title). She introduced us to a second rep who spent half an hour with us, took all of my printed documents, and then never reached out to us again. Practices like these go against patient care and simple problem resolution. I called and verified with our insurance carrier that there was no justification to the office telling us they did not work with our insurance after 2 months of authorized claims and being in-network and couldnt understand why they would say that as it was not factual. THEN to top it off, they started sending bills that the billing department could not correct because they had not way to manually verify the insurance with EPIC. We had to apply for financial aid as we could not afford these incorrect bills and Multicare did not have a protocol in place to help or employees willing to assist.

    • Initial Complaint

      Date:03/28/2024

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      They are billing me $331 when they know I am a ******** patient and have my insurance information. This is illegal and unethical and needs to be fixed.

    • Initial Complaint

      Date:02/08/2024

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have called multiacre 5-6 times now to have them add my wife's insurance in additional to my own insurance for the birth and NICU stay for my child. I was just informed by a radiology provider that they still have not added my wife's insurance in their system. I have called them 2 more times and requested a call back on both occasions, which has not occurred now 4 days later. The fact that I have not received an explanation of benefits from my wife's insurance p[rovider tells me they have not billed them at all and I am now receiving second notices on the same bills which have only been billed to my insurance.

    • Initial Complaint

      Date:02/02/2024

      Type:Customer Service Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Need to speak to business office. Placed on hold for hours. Left callback number but no call back.No email. No way of getting them to answer phone. Staff told me months ago that they did not hire back the ***** firings. Staff incomplete.

    MultiCare Health System is NOT a BBB Accredited Business.

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