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Business Profile

Medical Consultants

Sound Physicians

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Medical Consultants.

Complaints

This profile includes complaints for Sound Physicians's headquarters and its corporate-owned locations. To view all corporate locations, see

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Sound Physicians has 4 locations, listed below.

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    Customer Complaints Summary

    • 153 total complaints in the last 3 years.
    • 41 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:06/26/2025

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      We took our son to the emergency room in May 2024 for a broken leg. The doctor working at the hospital *** treated our son bills through Sound Physicians. At the time of the service we provided the hospital our ************** information and we were assured that they take ****. Months later we got a bill from Sound Physicians that indicated we owed $2392 for the service (very high for an ER visit) and there was no sign they had billed our insurance (checked with Anthem). I used the provider's website to re-enter our insurance information and we got yet another bill (this time showing *********** as the insurance) yet, again, no sign they had actually billed the insurance. Fast forward to now, we have received multiple bills from this provider, provided the insurance information to them multiple times, and they have still not billed our insurance! At the time of the service we were at out out-of-pocket max so the entire amount would have been paid by Anthem had this billing department not been totally incompetent. At this point we have told them we will not talk to them again until they have correctly billed our insurance. How can this company be so incompetent??! We take no issue with the ******* *** did good work, but this billing company is &**(*$##$.

      Business Response

      Date: 06/26/2025

      Good afternoon. I apologize for the burden this has caused. I did review the account and you should not be receiving a bill. I will send you a separate email with my contact information. I will have this account reviewed and respond Via bbb and an email. Again, I apologize for the burden this has caused.

       

       

    • Initial Complaint

      Date:06/10/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I was in the hospital on days 01/07/2021 and 01/08/2021. There were charges by the doctor for each day, for the same procedure code, for $741.10 each. The allowed amount per this doctor's contract was $0. Not that they were out of network, that was their contracted amount for the code they billed. They sent this to collections as if it was a denial and patient responsibility. It was not. Finally, It was claimed as corrected, per the account adjustment shown below, however it is still with the collections agency they sent it to and has not been recalled. Every time I call they say it has been recalled, but it never is according to the collections agency. I also have attached a picture of the claim showing the allowed amount.

      Business Response

      Date: 06/10/2025

      Good morning. I apologize for the burden this has caused. I have reached out to the agency to confirm the account is closed and obtain a closure letter.  I can email a letter of closure upon receipt. Again, I apologize for this inconvenience.

    • Initial Complaint

      Date:06/09/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      got a bill from sound physicians for ***** **** for the sum of ****** for a provider named ******** ******* in the hosp no said that she did not work the hosp procedure ***** what gives inv *******

      Business Response

      Date: 06/09/2025

      Hello. Per our conversation, I will send an email with my contact information and have our billing vendor review the account.  Patients will receive a hospital bill and a professional bill when seen in an inpatient setting. I will have the account reviewed. 

    • Initial Complaint

      Date:04/23/2025

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      In July 2024, I started receiving notifications of an unpaid bill to this company. I did notice they had incorrect insurance information for me on their site, I updated it several times for the company to reprocess. July 25, 2024, my former insurance sent me a letter stating that said company has never presented this claim to be paid, thus explaining why I've never received ANY type of EOB regarding the charges that Sound Physicans claims. Furthermore, I was shocked to find that the company only notified me on July 18, 2024 about these charges which are based on surgery care I had received on May 13 and 14, 2023. Even after sending the last email to company including the letter from my former insurance regarding the matter on August 20, 2024, I paid the $1500 claimed charge under the threat of being sent to collections. The last email received from said company was dated Sept 16, 2024. They state it is taking longer than originally anticipated to assist in my request. They gave a case tracking number of ID ********. After searching this companies history, I do see I'm not alone in this lack of communication and properly billing insurance in a timely manner.

      Business Response

      Date: 05/02/2025

      I apologize for the frustration the lack of communication has caused you. I reviewed your account, requested an expedited refund to be sent to you, and then your account be adjusted off.

      Customer Answer

      Date: 05/02/2025

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      ******* *******

    • Initial Complaint

      Date:03/18/2025

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I received a collection on my credit report from a place called south sound inpatient physicians ****** dollars from October 1 2023. I've never been there,and have called around to different **** and treatment places I've been to that may have contracted them and no one seems to know who they are.

      Business Response

      Date: 04/06/2025

      After investigation on your account, it appears we treated you in 2021 at ***************************. We sent multiple letters, text messages, and calls to inform you of the amount owed prior to sending the account to collections in 2022. I apologize for the frustration, please reach out to us at ************ for additional information. 

    • Initial Complaint

      Date:03/13/2025

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My husband visited the ******************** ** 7 years ago. 1 year ago we received a letter from a collections agency, we disputed the event and never heard back from them so we though it was resolved. 5 months ago we received a letter from a new company from the same visit. We never received a bill 7 years ago from this group, but did from the hospital, which had been paid at the time of the ** visit. We called the Sound *************** and was told that we had been sent to collections for an unpaid bill, they didn't send the claim to insurance because they didn't have our insurance on file, they didn't send us a bill at the time of the visit because not only did they not have our insurance, they didn't have our address or phone number, so instead of contacting the hospital where we were seen to get the information which is their due diligence to do, they took his name and social security number and 6 years later sent us to collections. Now they have the information they need and 7 years later will submit the claim to insurance which will be denied, so we will be stuck with a bill or getting sent back to collections because they failed to do their job or comply with timely filing deadlines. We have not been provided any information only the documentation from the collections agencies which have not pulled their information from his credit report, leading in a 100+ point loss in his almost perfect credit score.

      Business Response

      Date: 04/06/2025

      I apologize for the frustration this error has caused you. You will be receiving a letter in the mail from the collection agency showing that the account has been closed. Please allow 30 - *********************************** the credit score. The account has been adjusted off to a zero balance in our system, after the letter you receive there should be no further collection attempts. 

      Customer Answer

      Date: 04/09/2025

       
      Complaint: 23062327

      I am rejecting this response because: this is a requirement for them to do based on the claim never being filed and a bill never being sent. We were told on 2/24 that we would hear back in ***** days and that the claim to the collections agency would be pulled at that time. It is in fact not only that the credit has been decreased but that the Sound physicians group didnt bother to do their job 6 + years ago and we are now having to put in time to solve a problem for something that was created from a total lack of care for their patient.  2/24 is when the ***** days should have started. And we have yet to hear back from the company as we were promised on the phone that day. 

      Sincerely,

      ****** *******

      Business Response

      Date: 05/02/2025

      I understand your frustration, I have reached back out to the collection agency, to determine the delay in you receiving your letter. 

    • Initial Complaint

      Date:03/07/2025

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I was billed additional $102.23 17 months after my insurance paid my bill.

      Business Response

      Date: 04/10/2025

      we apologize for the frustration this has caused you. We have adjusted off the balance on your account.

      Customer Answer

      Date: 04/15/2025

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      ****** ******

    • Initial Complaint

      Date:02/24/2025

      Type:Billing Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      After an initial paper bill (1/25/25) for $1,014, this company would not explain why ******** had not covered the balance. Since then, repeated visits to the billing portal show a $0 balance, but they will not confirm the balance has been paid. A second paper bill (received 2/24/25) shows the $1,014 balance again, but a subsequent visit to the billing portal again shows a balance of $0.

      Business Response

      Date: 04/10/2025

      I apologize for the frustration this has caused you. The portal shows a zero balance because the charges were transferred to another billing service. I have had the charges recalled, and new claims billed to ********. The reason ******** did not cover the charge is due to the patient being on hospice. The new claims will indicate that information and should be covered with no out of pocket cost to you. 

      Customer Answer

      Date: 04/10/2025

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      ******* ******

    • Initial Complaint

      Date:02/21/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Sound city physicians has been calling and trying to say I owe them 500 plus dollars. I went on my chart for the hospital to see if the bill was paid and it was paid in the amount of ***** plus dollars. I uploaded a screenshot of the bill. This place is definitely operating a shady business. How are you sending me a bill when the hospital has been paid in full? This is definitely a scam.

      Business Response

      Date: 04/10/2025

      I apologize for the confusion this bill has caused. The provider charge is for presurgical services and is billed separately from the facilities fees. I hope this answer clears up any confusion.

    • Initial Complaint

      Date:01/15/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I dont understand what they charged me supposedly it wasnt covered under the insurance I havent gotten a hold of insurance yet the bill was over a million dollars and for some reason just this wasnt covered now its gone to collections even though I made a payment and **** continues to call thought maybe you could help sound physician set me up on a payment plan and I pd $77.50 on 12/30/24.

      Business Response

      Date: 04/14/2025

      We apologize for the inconvenience this has caused you. It appears your insurance covered some of the claims we sent and denied other claims, resulting in one of the dates of service to be sent to collections. Your account was closed with the agency, a letter was sent for your records indicating the account was closed. A refund request has been sent, the refund will be sent to you in a check. 

    Sound Physicians is NOT a BBB Accredited Business.

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