Reviews

This profile includes reviews for Infinity Solar USA's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

close

Find a Location

Infinity Solar USA has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

BBB accredited

Near

Country

USUnited States

Please enter a valid location.

Filter

• 

  Infinity Solar USA

  6919 24th St W Tacoma, WA 98466-5428

  
• 

  Infinity Solar USA

  2730 E Jones Ave Ste 101 Phoenix, AZ 85040

  

Review Details

• Review fromJeff L

  Date: 08/10/2023

  1 star
  Would not recommend.Our experience was typical of a bad contractor: great salesman that sold us a white glove service level followed up with an invasive construction process with seemingly no one in charge. Each step in the process was a surprise and we never found the bottom of how much we werent made aware of the process along the way. Our salesman left the company and we felt treated like another job with a contractor that had more work than they could perform. There was no project manager, just remote customer service agents to try and track down.From the roofers working until 8:00PM, taking off and leaving a trailer parked in our driveway for four days after leaving behind a large mess and damaging our neighbors house, to having a new contract document stuck in front of us with no explanation behind it, no visibility into the steps in the process (turns out we had to be home for an entire day to wait for a city inspection. Again, would have been OK had we known to expect it) and unfulfilled representations to follow-up and provide customer service. Each person at the company was pleasant to deal with, there was just no follow through, and expectations were consistently set and then not met. Typical of a contractor that has too much work and is on fire moving from one job to the next.If this were a product that could be returned, I would have done so. I would not recommend Infinity Solar.

• Review fromRalph B

  Date: 04/17/2023

  1 star
  I am 82 yrs. old and I don't hear too well, I was promised a package that sounded good so we went with it. But when the job was done we got a price that was not in line with what we had agreed on. I was told by *********************** That our house did not come in line with the ****** ********** of ****** Credit. Infinity Solar Engineers know what it takes to qualify for the maximum credit, but they did not say anything was a problem till the job was done. We only got about 10% of what we were expecting to pay for the final bill. No explanation as to why the house did not qualify for the full benefit. This has caused my wife and me great grief and hardship. this is not right.

• Review fromDeanne D

  Date: 12/10/2022

  1 star
  Update December 9, 2023 Can I take away the one lonely star I gave them? I prefer all communication with them to be in writing after having to involve a lawyer. They havent responded now to either text or email.*****, who for a while gave me hope, is no longer responding. They promised to reimburse me for several months of my loan and have yet to do so. I filled out the tax form (twice). I had a messaged from accounting indicating they knew how much they owed me.When I tried contacting them several weeks later, silence.Update August 26, 2022 I think my system is finally running. It took 10 months. At one point I told four or five people at infinity that I thought there was a problem with the system and each person blew me off and told me everything was fine and functional. Except it wasnt, as confirmed by PGE. At this point Id was beyond frustrated and called a lawyer.I still need to follow up about the money they owe me due to the extensive delays. Hopefully thatll go smoothly and I can put this nightmare behind me.June 2022 My initial installation was done quickly last November (2021) after signing the paperwork in October. Its now June 2022 and Im waiting for Washington county to approve an error Infinity Solar made on the paperwork.Ive been given zero communication about the status and my impression was that they didnt think it was a big deal.After the inspection was rejected in March 2022 I heard nothing from them. I finally called to check in when they said theyd corrected the paperwork and sent it back to the county. I later learned this was a lie. The paperwork was sitting on someones desk in their office.Their incompetence has cost several hundred dollars in lost credits by now and they dont seem to think either that or communication are important.

• Review fromKari M

  Date: 09/01/2022

  1 star
  Infinity Solar USA is a terrible company. They left us hanging multiple times, and they have been taking our money. They messed up their contract with the electric company multiple times, and they now are not answering our phone calls. Our contact person is no longer with the company, and nobody else has contacted us.