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Business Profile

Window Glass

Milgard Windows and Doors

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Window Glass.

Complaints

This profile includes complaints for Milgard Windows and Doors's headquarters and its corporate-owned locations. To view all corporate locations, see

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Milgard Windows and Doors has 19 locations, listed below.

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    Customer Complaints Summary

    • 159 total complaints in the last 3 years.
    • 49 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:05/08/2024

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I filled in the form on the Millgard website about some windows that have fogged up and need to be replaced.i followed up on my request months later and was told to fill in the form again.At that point I have received a case number Milgard Case # ******** I received another email asking for more information asking for the serial numbers off of the **********************. I replied and have since not heard back Attached are the serial numbers off of the ********************** that need replacing

      Business Response

      Date: 05/15/2024

      Hi ****,

      I see we have you on the schedule for 5/30. Please let us know if there is any issue with this.

      Best,

      ******************

    • Initial Complaint

      Date:05/06/2024

      Type:Billing Issues
      Status:
      Unresolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Have not received any phone calls from a supervisor with Milgard since a claim has been filed. Claim was filed from installation company on March of 2023. We call often, sometimes multiple times a week. $12518.76 total for windows and installation. $7583.76 for windows

      Business Response

      Date: 05/08/2024

      Hello,

      Can you please provide the case# so I can pull the correct information up in our system?

      Thank you!

      ******************

      Customer Answer

      Date: 05/22/2024

      I have not heard anything from milgard. No contact has been made. I just received a letter yesterday asking for the case #. 

      The milgard case # is 06189358. 

      This is not resolved.

      Best way to contact me is by phone. ************

      or by email : ************************

       

      Business Response

      Date: 05/30/2024

      Hello,

      I've reached out to our management team requesting updates and for them to follow up with you. Looks like this was outsourced to a contractor, just trying to figure out where that stands.

      Best,

      ****************

      Customer Answer

      Date: 06/04/2024

       
      Complaint: 21673359

      I am rejecting this response because:

      they reached out to me via phone and are gathering info for the next step. I am waiting for their response. Nothing has been offered for solutions yet. 



      Sincerely,

      *******************

      Business Response

      Date: 06/12/2024

      Keeping this open, touched base with our service manager and he is still working on a resolution but informed me you should be in contact soon.

      Best,

      ****************

      Customer Answer

      Date: 06/12/2024

       
      Complaint: 21673359

      I am rejecting this response because:

      This is not a resolution but a note saying they are working on a resolution and will be in touch soon

      Sincerely,

      *******************

      Business Response

      Date: 06/18/2024

      Just following up here to keep this open. Following up with my team and requesting they get back in contact with you.

       

      -*******

      Customer Answer

      Date: 06/26/2024

       
      Complaint: 21673359

      I am rejecting this response because:
      They are not offering any solution, just letting us know that they still haven't done anything or made any resolution, but that they would be reaching out to us soon. That they are submitting this response to keep it open. 

      Sincerely,

      *******************

      Business Response

      Date: 01/03/2025

      According to my service team, this was complete on 7/12/2024.

      Customer Answer

      Date: 01/08/2025

       
      Complaint: 21673359

      I am rejecting this response because:

      They never offered anything.

      After having the claim open for around 1 year, we filed a complaint with the BBB. 

      The company (milgard) failed to offer any resolution and the BBB informed us the period had closed and the business failed to offer a resolution.

      After a few ***** emails asking for a resolution and to not be ignored,

      The respresentative from milgard, who kept assuring me they wanted to come to some kind of resolution, sent me an email saying milgard does not cover condensation, and they showed me in the warranty where that was stated.

      I responded back , does this look like condensation and showed the windows covered in ice inside and outside where the window opens.

      They blew us off, ignored us for over 1 year, then finally when pressed, just denied the claim dismissing it as condensation.

      Last I checked condensation does not make the window ***** cold and ice up outside of the windows and not be able to open the windows because of all the ice buildup in the window mechnanism.

      This company has been like that of an ostrich, stick their head in the sand and ignore it, hoping it goes away. Their response was pathetic and i'm severely dissapointed with how this was handled.

      I've never seen a company that refuses to their customers when they have a complaint. Usually, a letter from the BBB gets the upper managements attention and they attempt to reach out and attempt to resolve it. 

      Not Milgard, They just ignore, ignore and ignore.



      Sincerely,

      **** *****

    • Initial Complaint

      Date:05/04/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Our case against Milguard Windows was opened in December 2023 when the interior frames of our windows failed allowing a substantial amount of water to inundate our house, damaging walls below and flooring. The windows have a lifetime warranty that is in full effect since we built the house. This leakage occurred during a 24-hour storm when 2 inches of rain fell, and the winds were 48 mph. They sent out a technician who erroneously thought the "weep holes" in the window were blocked. We had documentation/photos that show the weep holes were functioning. After weeks of back and forth they said they couldn't warrant their windows in a storm. I have reached out to the NW Supervisor, *****************, numerous times, weekly, to discuss their determination further with a total lack of response on their part. This is now almost five months without resolution. I have buckets by the windows to protect my house when another storm occurs.

      Business Response

      Date: 05/08/2024

      Hi *****,

      Can you please provide your case# so I can pull the proper information up in our system? From there, I will get in touch with our service manager and work to get this resolved for you!

      Thank you,

      ****************

      Customer Answer

      Date: 05/08/2024

      In answer to Milgard the case number is Case#********.

      *****

      Customer Answer

      Date: 05/08/2024

       
      Complaint: 21667081

      I am rejecting this response because: No Action.  Milgard, in their response, just asked for their case number, it did not resolve the problem.  It is Case#********

      Sincerely,

      *************************

      Business Response

      Date: 05/17/2024

      Hello,

      Thank you for providing your case information. I have sent a message to our regional service team contact you so we can find a resolution for your issue.

      Best,

      ******************

    • Initial Complaint

      Date:04/19/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      We had 18 Milgard StyleLine windows installed by a professional Milgard installer about 10 to 12 years ago. These carry a lifetime warranty. Over the years half of them became cloudy and milky on the inside between the glass panes and show machinery dust traces. It took about half a year of phone calls and filling out many forms, taking photos of each picture etc. This was all finally completed and submitted in December 2023. Now, 4 months later, I have 3 case numbers but no response or action from the company.

      Business Response

      Date: 04/22/2024

      Hi ****,

      I would like to sincerely apologize that you have not received a response for your windows. I will put a request in with our regional service manager asking she calls you and expedited this case so we can get everything fixed for you.

      Best,

      ******************

      Customer Answer

      Date: 04/29/2024

      Though promised that a customer service manager would reach out to me to solve the problem (April 22, 2024, via your BBB portal) I have not heard from Milgard, was not contacted in any way... 

      Customer Answer

      Date: 05/02/2024

      The matter is not closed. Though I received a short email that this matter is delegated to the regional service manager for expedited action nothing came out of it. Another two weeks have passed and no one of the Milgard company has contacted me to schedule a visit, a repair, or a replacement. Closing in now on 5 months of inactivity, not resolving the warranty issues.

      Business Response

      Date: 06/18/2024

      Hello,

      It looks like we have you on the schedule for 7/9. If this does not work, please let me know.

      Thanks,

      *******

      Customer Answer

      Date: 06/26/2024

      Not yet resolved, but Milgard is working on this next service visit on July 9th hopefully all will be clear then.
      ********************

    • Initial Complaint

      Date:04/16/2024

      Type:Order Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased 5 windows from Milgard through my vendor and after installation and inspection I found several issues. One of the handles was broke internally and could not lock, one of the screens was bent and bowed out leaving a 1" gap between the frame and window, the pull bars (I think they call them sashes) were cut in such a way they look broken. Each pull bar has a different radius to the edge, and some pull bars are cut so bad it looks like it was snapped off because the "white" is showing even though the pull bars are tan. Similar to how you bend plastic and it becomes white from stretching. The windows also exhibited moisture on the inside glass after 1 day of rain, even thought the temperature outside was only 60F. I contacted my vendor about these issues, they agreed the pull bars looked miss cut and the moisture inside should not have been there. My vendor replaced the lock themselves as they had another in the shop, but nothing else. We created a support case with Milgard and their response was "that's just how the machine cuts the pull bars" and there's nothing we can do." They also said "condensation inside of the windows is normal and you need to open the windows up to let out the moisture. These are double insulated argon filled window panes, there should not be any moisture inside. Milgard refused to even come inspect the window and referred me back to my vendor, who of course said their is nothing they can do either.

      Business Response

      Date: 04/22/2024

      Hi *****,

      Thank you for providing us with this information. I will be more than happy to relay this information to our regional service manager with the request to have someone come out to inspect your glass and sashes further.

      Best,

      ******************

      Customer Answer

      Date: 04/26/2024

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      *********************

    • Initial Complaint

      Date:04/13/2024

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Milgard Windows and Doors based in ****** ********** made and installed windows in our condo in ******* ** in 2022. They came with a full lifetime warranty. In January of 2024 one of the window mechanisms broke. We called the company and gave them the exact code for the window, which is affixed to the frame. They told us we would have to wait 3 months, until April 1st, to get it fixed. When the repairman showed up on April 1st the replacement window he brought was the complete wrong size. He took measurements again, and told us the company would contact us with a new "expedited" appointment time.Two weeks later we finally received a call from Milgard stating that our next appointment is scheduled for May 28th! Another 2 months wait. That's altogether FIVE MONTHS to get a repair on a warrantied window!The mistake was not ours, the company provided the wrong replacement product. We should not have to wait another two months to get our window fixed. We want our window fixed this month, April, ASAP.

      Business Response

      Date: 04/22/2024

      Hello *******,

      We are very sorry that the wrong size was sent with **************. I have reached out to our service team requesting that we get you on the schedule as soon as we possibly can. Our service manager will be in contact for this reschedule.

      Best,

      ******************

      Customer Answer

      Date: 04/22/2024

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. However I still dont have a specific date for the repair job and if I dont hear from the company soon I will follow up with another complaint.

      Sincerely,

      *****************************

    • Initial Complaint

      Date:04/02/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have Milgard windows throughout my home. I have had various window problems that Milgard has corrected, but the casement windows in my master bedroom has been non operational for approaching 3 years. Milgard is aware of this problem and has been to my home 6 times to repair the issue. Every time the service people arrive, they inform me that they have brought the wrong repair part, or its not going to work or they might need to replace my window. I have lifetime warranty for the windows and the parts. I continue to telephone the Milgard company by is met with negative results in any form of a answer to my question on when will a repair person arrive and repair my broken, non operational window. All I receive is the standard smoke and mirrors, spin around answers that we are working on it. This window is in a southern exposure and receives direct sunlight and I would like to enjoy the opening of the window for air. I have tipped the repair service people, they are nice, but they say they are at a lost from the way the company is treating me in the length this problem has been dragging out. I need assistance. Thank You.

      Business Response

      Date: 04/08/2024

      Hi ******,

      I understand this has been a frustrating process and we appreciate your patience. I pulled your case up in our system and it looks like your parts are almost ready. Our service team wants to ensure they are correct and then will be giving you a call with a service date!

      Best,

      ******************

      Customer Answer

      Date: 04/09/2024

      Greetings and Happy Tuesday.  Thank You for your assistance.  I do not have any attachments or any new information that I have received from anyone from the Milgard Company.  During this entire wait process, I have been the one to reach out to them and ask them (Milgard) what is the status of my window repair.  I always get the smoke and mirrors answers, we are working on it.  Its a shame that they have you.  You pay for a good/nice product and then the follow through goes haywire.  I wish to again thank you folks for assisting me.  I don't know when I will be able to open my windows.  It almost makes one laugh at how large/major companies have the gall to state that they have a fine product and commitment to excellence.  Well I will have to wait since I am at their **** and call.  

      Thank You again for you help.  ********************************

      Business Response

      Date: 06/21/2024

      Hi ******,

      Looks like this was marked closed on our end back after our visit in May. I requested they open the case back up and get in contact with you as soon as they can.

      -*******

    • Initial Complaint

      Date:04/01/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      File a warranty claim in Dec. 2023 (accepted ) and replacement window has been manufactured and in ******* warehouse.The problem is that they have called ( the day of install) and canceled installation three ( 3 ) times stated they dont have the manpower to in stall said window. Im now on my fourth appointment.Milgard Case Number ********

      Business Response

      Date: 04/08/2024

      Hello,

      Very sorry about any inconvenience that this process has caused. I pulled your case up in our system and see that we have you on the schedule for the 24th with a three-person crew. There are notes on your file that this appointment is not to be cancelled.

      Best,

      ******************

    • Initial Complaint

      Date:03/19/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Purchased windows from local glass shop for our new home being built around 2012. Chose milgard after learning of lifetime warranty and custom options. 5 of the 7 windows now are cloudy between the panes, indicating failure of the ***. Local glass shop will only provide replacement if I file warranty claim through milgard. Initiated a claim 12/2023, replied with info requested by milgard in 1/2023 and have yet to hear anything 3 months later. Spent nearly $10,000 for the window and door package from the glass shop. Absolutely not happy with milgard and/or the glass shop.

      Business Response

      Date: 03/26/2024

      Hi Max, 

      What was the case# you received when you filled out our service request form? Once provided, I can pull this up and get in touch with our service manager to get someone over to help you out.

      Thanks!

      ******************

      Customer Answer

      Date: 03/26/2024

      Milgard Case#********

      Customer Answer

      Date: 04/02/2024

      Why is my claim closed? It states bbb has closed the issue due to not hearing back from consumer, or something to that effect. I have responded to all communications from you

      Customer Answer

      Date: 06/12/2024

      ******** is the claim number provided by milguard

      Business Response

      Date: 06/12/2024

      Thank you for providing that information. I have reached out to our service manager to see the status of this and requested they give you a call.

      Thanks,

      *******

    • Initial Complaint

      Date:03/14/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased a Milgard ******* sliding glass replacement door in 2017 and the internal locking mechanism as broken within the door and my door will not open. I have attempted to set up a service call per Milgard's advertised warranty, as I am the original owner of this 2017 Milgard door, but have been met with bureaucratic nonsense and a denial of the claim against my warranty. I have provided Milgard with both the detailed purchase receipt and a copy of my Pemco homeowners claim detailing the replacement of said sliding glass door with the Milgard product. Please help me to negotiate access of my warranty with Milgard.

      Business Response

      Date: 03/19/2024

      Good morning,

      I have pulled your information up in our system and it looks like we have you on the schedule to replace your door locks on April 17, 2024.

      Please let me know if there is anything else you need.

      Best,

      ******************

    Milgard Windows and Doors is NOT a BBB Accredited Business.

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