Complaints

This profile includes complaints for Milgard Windows and Doors's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  Milgard Windows and Doors

  1498 Pacific Ave Ste 400 Tacoma, WA 98402

• 

  Milgard Windows and Doors

  965 54th Ave E Fife, WA 98424-2729

• 

  Milgard Manufacturing Incorporated

  26879 Diaz Rd Temecula, CA 92590-3470

• 

  Milgard Windows and Doors

  425 Sun City Blvd Lincoln, CA 95648

• 

  Milgard Windows and Doors

  1989 S 4130 W Salt Lake City, UT 84104-4847

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:12/12/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We have had issues with window since the house was built in 2020. When the wind blew it was coming through the window with enough force to blow out a match, we have also had snow indoors in the track of the window. Milgard sent a someone out to check the windows and his solution was to caulk them. We now have water coming in the window when it rains. They sent a tech out again and he found a crack in the frame that is causing the issue. This went unnoticed with 2 different techs in the past and almost went unnoticed this last visit. I believe it has leaked from install, but as we have wood windowsill's covering our drywall it has gone unnoticed until now as I believe with our harsh ******* the crack has gotten bigger and is now letting in more weather. Milgard refuses to honor the warranty, claiming it must have been damaged in shipping, or by the installers and should have been a warranty claim then and not been installed. I was on site for the entire build of my home, and I can guarantee that the window was not damaged by the installers. It has been a defective window from the start and whether or not they want to admit it, it is a manufacture defect and should be covered under warranty. Milgard knows that these windows have been a problem since install and has tried to put a band-aid on the problem since the beginning and they are looking for any excuse to not stand behind the product.

  Business Response

  Date: 12/15/2023

  Hi *****,

  Looks like I just responded to this on our social email. Just go ahead and send the case number here as well and we'll work through this.

  -******************

  Customer Answer

  Date: 12/16/2023

   
  Complaint: 20994436
  
  I am rejecting this response because: I am not sure I understand the response.  Milgard has reached out to me on a different platform, but we have no resolution at this point.  
  
  Sincerely,
  
  ***********************

  Business Response

  Date: 12/20/2023

  Hi *****,

  Your case has been escalated to our service manager, who is actively working on a solution to this issue. We will keep you updated as we move forward.

  -******************

  Customer Answer

  Date: 01/04/2024

   
  Complaint: 20994436
  
  I am rejecting this response because: No resolution has been provided.  They are still looking into the matter.
  
  Sincerely,
  
  ***********************

  Business Response

  Date: 01/15/2024

  I am continually checking on this case. It is in the process of being solved.

  Customer Answer

  Date: 01/22/2024

   
  Complaint: 20994436
  
  I am rejecting this response because: Still has not been resolved.
  
  Sincerely,
  
  ***********************

  Business Response

  Date: 02/02/2024

   We sent a tech who determined this was not a manufacturing defect so this is closed in the eyes of service. This is because our warranty covers the glass, not the install.

  Thanks,

  ******************

  Business Response

  Date: 02/02/2024

  Hello,

  We have worked closely with our service team and have determined that this is not covered by the warranty. At this time, there is nothing to do on our end.

  Best,

  ******************

  Customer Answer

  Date: 02/02/2024

   
  Complaint: 20994436
  
  I am rejecting this response because:
  What is the explanation of why they are not under warranty? Should I have snow inside my windows? Every window that opens in my house lets snow inside my house.  This cant be normal. 
  Sincerely,
  
  ***********************

  Business Response

  Date: 02/12/2024

  Hello,

  I just checked back on this case and it looks like we are supplying one new picture window under warranty, covering the install on the product, and selling two more picture windows at a discounted rate.

  If this is not what you heard, please let me know.

  Otherwise, I believe this case is considered closed on our end.

  Best,

  ******************

  Customer Answer

  Date: 02/15/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***********************

• Initial Complaint

  Date:12/11/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased several doors and windows from Milgard in 2019 and had them professionally installed by a licensed contractor that partners with Milgard. In August of 2023, my entire sliding glass door spontaneously exploded. The glass was in one large shattered sheet, with no point of breakage. It just combusted. I was standing in my kitchen and heard a pop. This door was covered under warranty so I contacted Milgard to begin the warranty process. It is now December and Milgard has cancelled on THREE of their appointments to replace the door. They have been leading me on since August! I now believe this warranty is a scam. The door takes up my entire dining room and it now gets down to freezing at night, and my family and I do not have insulation during these winter months. I feel that 6 months is an egregious amount of time to force a customer to wait and my next (4th!) appointment is now in January. This warranty is not being on honored and seems like false advertising.

  Business Response

  Date: 12/12/2023

  Hi ********,

  I saw that you also left a review on ******* we generally direct those reviews to our email, but I would love to keep our conversation on this platform.

  Very sorry that your door burst on you, I'm more than happy to work on getting your case escalated on our service managers desk! Could you please send me over your case# when you get a chance and I will look further into this case!

  -******************

• Initial Complaint

  Date:11/08/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I contacted Milgard in early July regarding issues with a sliding glass door and chipping paint around the exterior of other windows. The windows and doors installed in 2016 are covered under their warranty. I was assigned a case # ******** on July 10. I was told "screens aren't covered" however, the issue it seems is the door has warped and changed shape, making it difficult to open and close the screen. I replaced other windows this summer and that was the feedback from my recent professional installation when he examined this door. The screen is fine. The warping is a problem.I've been told by Milgard that they have assigned a painter vendor to paint the chips--but they won't tell me who the vendor is or what is the time frame. No reply. I'm left with no information or date.

  Business Response

  Date: 11/27/2023

  Hello-

  I have reviewed your case and escalated it to the service manager in your area. They should reachout in the next **** business days.

  -************

  Customer Answer

  Date: 11/27/2023

   
  Complaint: 20845362
  
  I am rejecting this response because: 
  
  I must reply to the BBB within 7 days but the business response isn't definitive and may take 10 days. I don't want to close this until I hear from Milgard.
  
  "They should reach out in the next **** business days."

  
  Sincerely,
  
  *****************

  Business Response

  Date: 12/07/2023

  Hello,

  A voicemail and email were left on December 1 letting you know that Sureguard, our paint service provider will be contacting you. ***** also left her phone number ************ if there are any further questions.

  At this time these is nothing that we can do on our end.

  ******************

  Customer Answer

  Date: 01/05/2024

  Hello,

  Thank you for getting Milgard's attention and they have offered a paint company to repair the chipping frames this spring--a longer time frame than I'd hoped for, but I will be happy to the warranty repair. 
  I also mentioned the sliding glass door issue--the screen is problematic due to the warped track in the door. Some are saying it was installed incorrectly. Now the threshold has loosened and water leaked. Milgard swiftly replied saying "we don't fix screens" but the screen is fine- it's the warped track that's preventing it from sliding. I believe Milgard should send someone out to assess the sliding door. I tried contacting Milgard again and haven't received a reply. I sent them photos and a video. Please assist. There is a 10-year warranty and they should at minimum send someone here to assess the issue. 
  
  I appreciate your assistance with the second issue that I included in my original request for help.
  
  Best,
  ***

  Business Response

  Date: 01/23/2024

  Hi ***,

  I just gave our service team a call to update them on your situation and requested that they contact you. You should be hearing from them this week to get this sorted out!

  Best,

  ******************

• Initial Complaint

  Date:11/01/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased Milgard windows through a Milgard certified installer that I found on their website (*******************). I ordered the windows on May 24th, in part, due to a Tax Refund Promo being run by Milgard. The conditions of this promo was for orders placed between April 3 and May 31. The value of this promotion for me is $770. I took the earliest installation date, and installation was completed on August 2. The order number, which is required to register for the rebate was provided to me in an owners resources packet upon completion. The registration window for the tax refund promo closed on July 28. I filled out the registration anyways and reached out to Milgard directly, leaving a voicemail with somebody named ***** who I was told oversees promotions for the region. I was never contacted. I have attempted to work with my installer to seek resolution and was informed I was not the only customer in this position and was CCd on an emails in both September and October to ****************** and ***********************, the Milgard sales representatives for ******************* with no reply. I would like to see Milgard honor this rebate as I missed the registration window for factors that were only in the control of Milgard and its installer. The registration window closing as quickly as it did makes me feel like the promo is a tactic used to bait consumers into purchasing a product, only to later find out they will not be receiving the promotion.

  Business Response

  Date: 11/08/2023

  Hello-
  Could you kindly forward your communication to ********************************** I would like to look into this further and see what options are available to you.

   

  -************

  Customer Answer

  Date: 11/16/2023

  The business has responded to my request and has decided to make an exception to the deadline and approve my rebate application. This is satisfactory to me and I approve or their action and response.

• Initial Complaint

  Date:10/27/2023

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Order #****** 12/13/2002 upstairs and downstairs windows and doors with full lifetime guarantee The middle section of kitchen window is air leaking and unable to see.Milgard Windows refused to repair/replace, dishonor full lifetime guarantee.

  Business Response

  Date: 11/08/2023

  Hi York-

  I looked within our system and could not locate an open warranty or service claim for this issue. Could you please file a claim at milgard.com/service-request to get this process started?

   

  -************

  Customer Answer

  Date: 11/13/2023

   
  Complaint: 20792186
  
  I am rejecting this response because: Milgard windows and doors are full lifetime guaranteed regardless their computer system.
  
  Sincerely,
  
  York ****

  Customer Answer

  Date: 11/16/2023

  Third service request was sent to Milgard window and door this morning, case #********. Last two requests were sent to Milgard in Apple 2023 without an answer. A third party followed up twice with no answer. 
  

  Regardless Milgard may receive or may not receive last two service requests, they are bound by full life time guarantee to repair or replace defective kitchen windows.

  *************

  Business Response

  Date: 11/27/2023

  Hi York-

  I can confirm the aforementioned service case has been received. A car rep should contact you in **** business days. I did look up your address and email and was unable to see any additional cases filed since 2019. Please let us know if you do not hear from a care representative in **** business days and we will escalate internally.

   

  Regards,

  ************

  Customer Answer

  Date: 12/05/2023

  There were a call from Milgard last week without any message. 

• Initial Complaint

  Date:10/26/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Milgard Case # ********. Purchased multiple Windows and 1 door for a vacation home located at ***** Breaker Reach ********* ***** in 2019. Multiple problems with defective door (lifetime warranty) that has been repeatedly addressed but they have failed to fix/replace the DISCONTINUED ************* door due to leaks, improper fit , wrong hardware etc since installation. REPEATED calls are needed over several months and now years, very difficult to get customer service and then it is still unresolved. Door mostly is either unable to open or pops open going from kitchen to our outside deck. They constantly don't have the proper hardware and or can't fix it, they have trouble getting parts, replacement for a discontinued model. 2 plus hour waits on phone, often leave voicemail and they mostly don't call back, even the next day. They say they will resolve it but they don't have the parts for a discontinued product so I asked for a comparable current model that is available. Terrible customer service and lack of resolution. Service Mgr ******************************* refuses to call us despite numerous requests. IF I need to I will file a lawsuit, although I have not yet. Milgard has all the details about the purchase via dealer ************************ in ******* including measurements, Pacific ***** won't service it anymore because Milgard pays too low rate for the service call, they refer us directly to Milgard. After repeatedly waiting several months for service or a replacement doorS or parts, they are always still wrong size part or replacement door is defective. They can't get parts for discontinued Essence model anymore but haven't offered any replacement which is current and available! Windows are alright overall, but door is defective, poorly functioning. They won't ever resolve this without your intervention or me going to court to *** them. Claim is for door only $1800 with tax (2019 pricing). SEE Milgard Case # which they have on file.

  Business Response

  Date: 11/08/2023

  Hello-

  I have reviewed the provided case number and see it was closed in 2020. Do you have an open case number that I can review and escalate internally?

  -************

  Customer Answer

  Date: 11/08/2023

  I see the response from **** at Milgard but the problem was NOT resolved in 2020.  It is still ongoing but will hopefully be FINALLY resolved with this latest replacement door ordered by *****, their service manager.  It still is not yet received or installed as it is being shipped from ****** ** to **********, then ***** and then installed at ********* **.  Although we have spent literally 4 years dealing with numerous missteps and failures by Milgard, I am hoping THIS TIME they will get it resolved.  I finally managed to get through to someone who is monitoring the multiple problems incurred with this faulty door.

  BBB: Please don't close out my case just yet, I will update you hopefully soon IF Milgard finally gets this defective door replaced correctly.  Milgard case # is 06159640.
  

  Customer Answer

  Date: 11/30/2023

  Still not resolved despite Milgard claiming it was in 2020-21.  Its been a never ending battle since 2019 due to multiple attempts and failures to deliver and install a proper replacement door with the proper hardware and not being damaged SEVERAL times. Supposedly they are trying again on Dec 4 2023.  It still is not resolved.

  Customer Answer

  Date: 12/05/2023

  Milgard came yesterday (12/4) and it appears that finally the door problems are resolved after multiple problems, attempts and 4 long years.  Hopefully this door will finally be the resolution for this issue.  We will see how this current door holds up to the elements such as rain and if it will be functioning properly in the near future. Keeping my fingers crossed!!!

• Initial Complaint

  Date:10/23/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We bought a new home and it came with Milgard windows and supposedly there is a warranty. Our window seal failed. They have been out twice and are planning to come out again because each time its a different reason why they can't fix the window. I really dont think they will honor their warranty. Been getting the run around for 4 months now. Terrible customer service. I tried calling a manager and left a message and they never got back with me. Each time we call its an hour plus to wait for help.

  Business Response

  Date: 11/08/2023

  Hello-

  Could you please provide your case number so I can look into this further?

  -************

  Customer Answer

  Date: 11/08/2023

   
  Complaint: 20772531
  
  I am rejecting this response because: I am not responsible for looking up our claim nor were we given a claim. We were given a case number. 
  Case#********

  
  Youre taking too long to respond and too long for a solution to your warranty. 

  We made a.claim in July! 
  
  call us at ************ 

  stop delaying.
  
  ***********************

  Business Response

  Date: 11/27/2023

  Hi-

  Thank you for providing your case number. I see that on October 20, 2023 an email was sent notifying you of a scheduled appointment for 12/11/2023. Please let us know if we can assist further.

  -************

  Customer Answer

  Date: 11/27/2023

   
  Complaint: 20772531
  
  I am rejecting this response because:

  the whole point of this complaint was to get someone out earlier then that!!
  you guys have terrible service and response times.  

  What a joke!!!
  
  ***********************

  Business Response

  Date: 12/01/2023

  Hi *****-

  I am sorry to hear you are frustrated. I have asked the service team to look if there is an earlier slot, but as of now, your appointment stands. Please let us know if you need anything else.

  -****

  Business Response

  Date: 12/01/2023

  An appointment has be scheduled for service and should be complete on 12/11. At this time no further action can be completed on our behalf.

  Customer Answer

  Date: 12/04/2023

   
  Complaint: 20772531
  
  I am rejecting this response because:They have denied service 2 times and keep making excuses why they cant fix our window. 
  they are not willing to do the work sooner and it has literally been 3 months. 
  I want to talk to a manager on the phone. 
  ************

  
  Sincerely,
  
  ***********************

  Business Response

  Date: 12/07/2023

  Hi *****, 
  

  I have put in a request for the service manager to give you a call. 

  -******************

  Customer Answer

  Date: 12/11/2023

   
  Better Business Bureau:
  
  Even though I did not receive a phone call, 
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***********************

• Initial Complaint

  Date:09/30/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We purchased our home in March 2023. The seller's realtor provided us with correspondence from Milgard regarding warranty service on 8 windows. The service had been arranged by the previous (original) owner during the warranty period. Work was to be performed July 6. Two days before the scheduled workday Milgard called to say their worker was ill. The service (preposterously) was rescheduled for September 28! On September 26, Milgard called to say the worker had called in and would be unable to do any work for a week! Milgard said they would reschedule and call me. I have not received a call. I attempted to call Milgard using the number they had used to call me. This number was for the company in ********, ******, and they were unable to address the issue. The lady said she would contact the ***************** and I would recieve a call that day. I have receieved no call. It has now been more than six months since the case was opened. The windows are disgustingly opaque as seen from both inside and outside. Case number is ********

  Business Response

  Date: 10/04/2023

  Hello-

  I am sorry to hear that you have had this frustrating experience. I would be reaching out in any way I could if it was my house with foggy windows. I appreciate you for providing your case number in this complaint as it helped me review your case without more back and forth. I see that you have a new appointment scheduled for 11/30 and that an email confirmation was sent. I have escalated your case to the service lead in your area to hold firm to this date if possible. Please let me know if you have further issues by emailing ********************************* and we will continue to work with the service team on your behalf.

  Regards,

  ******,

  Customer Answer

  Date: 10/07/2023

   
  Complaint: 20679146
  
  I am rejecting this response because:

  First, the writer alleges that I have received an email confirmation of the new date from Milgard.  I have received nothing from Milgard by phone, email, or other means (except the reponse to BBB).

  Second, and most important, my complaint has to do with not only two casual cancellations but also the inordinate time to settle this warranty issue.  The complaint was registered by Milgard sometime before March 2.  The new (and third) date of November 30 would be more than six months since Milgard registered this simple warranty issue.  The delay is unacceptable as are the two cancellation.  
  
  Sincerely,
  
  *******************************

  Business Response

  Date: 10/17/2023

  Hello-

  Reviewing your case, I see a confirmation was sent on October 3rd to ************************ confirming a 11/30 date for service. At this time, we have no sooner date available and have requested to add you to a cancellation list if an appointment becomes available. 

  Regards,

  *******

  Customer Answer

  Date: 10/18/2023

   
  Complaint: 20679146
  
  I am rejecting this response because:

  Their notification was not sent to me but to the previous owner who originally filed the request for warrany coverage.  Milgard has my contact information since they have contacted me about the two previous cancellations. But they used the previous owner's contact to "notify" me. 

  I cannot see how anyone would be satisfied with this response.  The warranty claim was filed and accepted by the company sometime before March 2, 2023.  Two dates for rectification were given.  The first was canceled with no call or notification from Milgard.  The second was canceled and we were notified by phone two days prior to the scheduled work.  The third date is now allegedly set for November 30, 2023, more than seven months from the time that Milgard accepted their warranty responsiblility.  Both cancellations were allegedly because a worker was indisposed.  We cannot accept that a company as large as Milgard does not have more backup capacity.  

  No custumer on earth would be satisfied by this company's ***** cancellations and reschedules extending far into future.  No customer on earth would want to do business with a company that shows casual indifference to its clients.  I can see no reason to be satisfied with Milgard's reponse and would advise others, if asked, to avoid this company.  
  
  Sincerely,
  
  *******************************

• Initial Complaint

  Date:09/19/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Purchased 3 trinsic patio door each $5500+ for new home, the attached metal peices to bottom threshold coming off due to glue failure. Reached out to warranty ***** after 2 weeks they called me.(rep name: Summer), case number Case# ********, sales order no: *********** First, they say its not covered under warranty, I did ask them to show what is covered and whats not, they say she cant provide any of the info.2. I did argue that its failure of glue, as it happens with all 3 doors. She refused and simply said poor maintenance I would request milgard to publicly post whats covered under warranty and simply dont deny claim rightaway without even understanding the problem.

  Business Response

  Date: 09/25/2023

  Hello-
  I am sorry to hear your frustration with your warranty claim. I have located your case through the number provided and have escalated with our service team for review.

  Customer Answer

  Date: 09/25/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and I will wait for milgard to fix my patio doors
  
  Sincerely,
  
  ***************************

• Initial Complaint

  Date:09/19/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought over 20+ windows and doors (******* (27 windows & 2 doors)) from Milgard and got those installed, but some of the sliding doors are not opening smoothly. I asked for their warranty services to come and take a look but the representative told me it's not covered (from **********), while their service person said they could when last time they were here. I'm not happy with their warranty, and basically, it covers nothing. I need them to come and fix the issue.

  Business Response

  Date: 09/19/2023

  Hello-

  I am sorry to hear you are frustrated with our warranty claim process. Could you please provide your case number so I may look further into your case?

  -*******

  Customer Answer

  Date: 09/19/2023

   
  Complaint: 20626101
  
  I am rejecting this response because: its not solved.

   

  the case no. Is 06278687
  
  Sincerely,
  
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