Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:09/04/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  A representative from Clear Choice came to my business to have me switch to their card processor. They assured me I would save money without charging my clients extra. I was told I could continue to use my system for inventory and would not be charged for equipment. After multiple conversations about the equipment I already had, different equipment showed up, that I did not agree to. They also said I would have to completely leave the company I use for inventory and switch to their system. Again, spoke to multiple people who could not tell me what was happening to my account and the whole process took almost a month. I attempted to use the new equipment as they suggested and they have not funded my account from those sales, and have not refunded the charges they stated they would refund. From day one they have lied to me and changed their story. Now I am unable to cancel without paying an absurd amount of money. The service I signed up for is not the service I have received and now I am locked into a contract because nobody is able to cancel the "plan". This is a definition of bait and switch and find it impossible that businesses still operate this way.

  Business Response

  Date: 09/09/2024

  
  Thank you for getting into contact with Clear Choice Payments!
  Reviewing the details on your account, your agreement was set on our Fortune 500 program, saving you over $50 on a monthly basis against your previous provider. These savings are included with the equipment program in place of $39 and over the course of the year you will have saved $681 processing through Clear Choice Payments! Within the equipment program, all of the equipment shipped to your business is included. To add, edit, and delete inventory within a POS system is a task our team can complete, it can sometimes take 30 days to get the appropriate items added for your business. 
  If you have had charges before your equipment was installed, we are happy to issue your business credits for the months of the system not being used. Should you choose to cancel, you are responsible for the penalties in place. 
  We have escalated your account through management for a member to reach back out to you, please give us a call if you wish to speak sooner. 
  Sincerely, 
  Clear Choice Payments

  Customer Answer

  Date: 09/09/2024

   
  Complaint: 22239629
  
  I am rejecting this response because: what I was told when I signed up was not what I was delivered. Since signing the contract, they have changed several aspects of the agreement. Including sending, and charging, me for equipment that I did not authorize. Had I known these changes were going to be made I would not have signed up in the first place. They told me what they had to do I would sign up, then changed what they could deliver. The only options I have been presented are: use a third option they came up with and equipment I didn't want and a method that will harm my business, or pay huge fines to terminate a contract. They changed the terms of the original agreement and are now stealing from me. Had I known they couldn't deliver what I agreed to on day one, I would have never signed up. I have been fighting for weeks now because they have lied to me from the start. I do not trust them with my business and refuse to use their equipment. 
  
  Sincerely,
  
  *************************

• Initial Complaint

  Date:08/16/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Clear Choice Payments, credit card processing company. On or about May 8th 2024 a *** from Clear Choice Payments, *********************, came to our business and asked about changing to them for credit card processing. According to him, Clear Choice would save us money. I asked specifically if they provided the terminal or if there was a lease, he said several times that the terminal would be provided at no charge, I confirmed this with his supervisor ***********************. They have both denied saying this now. I also stated I did not want the processing fees to be pasted onto our customers. I agreed to use them for our credit card processing. A contract was sent and yes I signed it, without reading all the fine print because I believed what ********************* and *********************** said. The first payment I ran through the machine charged a fee to my customer. I called and complained, was told that was what I wanted. Of course it was not. They agreed to change it to another program. Withing a few days I see charges from *********, which turns out to be the company providing the terminal. I called and was told I had a 4 year lease at around $100 a month. I again called and was connected to ************************* at first, she apologized for the misunderstanding and refunded the charge. But I have been billed every month since. They have refunded a couple but others not. I was charged another $189 on August 2nd & 7th for something. I called again, the person I spoke to wasn't sure what it was for but would refund the charges. This has not happened as of today. We were also charged another $94.33 for the lease and was told it would not be refunded this time. I have asked, begged to cancel my contract but was told it was not cancelable. I would have to pay out the machine, total will be around $4600 for a machine I could have bought from Amazon for less than $500. We have been in business for 16 years and have never had a company, any company mis***resent themselves and just bold face lie.

  Business Response

  Date: 08/20/2024

  Good Afternoon ***, 
  Thank you for contacting Clear Choice Payments! When signing up for services in April of this year, your business opted into our Cash Discount program. This program allows our merchants to eliminate credit card fees all while rewarding your customers.  We do this by automatically adjusting your prices to offer a reward to customers paying by cash. This reward is in the form of a discount. Within this pricing structure, your business is set with an equipment program in the form of a lease @ $80.00 per month for the lease term (See attached quote). When you called into our support team and verified you wanted to be removed from the Cash Discount Program, our team quickly switched you to our F500 rates where there are no costs adjusted to your customers and you are still set to save with the equipment program against your previous provider. 
  Clear Choice has enabled an automatic monthly credit to your business of $35.00 to ensure that your program is set to your needs and benefits your bottom line. 
  To address the $189 debits to your account, we have confirmed these have been placed for refund on your account and will be in your bank within the next 48 hours. We want to make sure that your concerns are addressed and heard, we have escalated your account through management to have a team member get back into contact with you. If you would like to speak with someone sooner, please give our support team a call directly. 
  
  
  We value your business, 
  Clear Choice Payments

• Initial Complaint

  Date:07/30/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was visited by a friend that had just got a new job with Clear Choice and wanted me to see that his new company could save me money. After some research he said i could save some money if switched to Clear Choice.From that moment on, he was not able to communicate with me about how much or anything else. We had to get on a pushy conference call with a Inside sales **** I let them know that i did not want any new equipment for processing as well as not locked into a contract. They promised me this would not happen and there would be some simple paperwork to sign and they would take care of everything. Little did i know that everything they said was a lie. She bullied me into ******* through a contract which did clearly state i could cancel at anytime which i had to beg her to add in. She also promised nothing would be paid to them until I was all set up and things were working properly. Then on the 20th of June they deducted, without my permission almost 450 out of my account before anything was done or installed. I immediately reached out to as many people as possible in the company about refunding my money and canceling the Agreement. This is where things got even worse. They started treating me and the contract that i signed. They said there was no way i could cancel until the equipment was installed , which i never wanted in the first place. I spoke with Management who had no respect for me at all as well as a lady who said I was an Adult and should have acted like one. This company is a Dishonest, high pressure, disrespectful type of company. There is no way i will do any business with them and if they do not cancel my order and refund me my money i will hire my attorney to sue them.Do not hire them for anything. People you should not trust ********************************* ************************* *************************** *********************** The salesperson has also agree to testify in court against them.

  Business Response

  Date: 07/31/2024

  Please see my suggestion below - 
  
  
  Thank you for contacting Clear Choice Payments!
  Our service team has proactively programmed your new merchant account for integration through your existing Shopify POS system while saving you money at your business. With the automatic billing system in place, there have been charges to your account before your install date - we are happy to issue reimbursements to your business. After your request to terminate services, our management team has been in contact with your business to discuss your concerns. 
  We would like to reiterate our commitment to save your business over $3,000 on an annual basis. We stand by the quote signed in June of this year! 
  If you choose to cancel services, there are penalties in place that you will remain responsible for. 
  You have chosen to delay the install of your system; Clear Choice Payments is ready and available to provide you with the support we are known nationwide for. 
  Please give us a call directly so we may discuss this further, we appreciate and value your business!
  Sincerely, 
  Clear Choice Payments

  Customer Answer

  Date: 08/04/2024

   
  Complaint: 22065122
  
  I am rejecting this response because I do not trust your company due to the work based on the Misrepresentation up to this point. It also clearly states in my contract I can cancel without Penety. Take this as my official request to cancel the agreement as you have asked me to do. 
  
  Sincerely,
  
  Festive ********* *********************

  Business Response

  Date: 08/15/2024

  Good ****************,
  
  
  We are pleased to confirm that since you sent this last message your account was escalated through management & we have reached a solution and are in agreement to move forward with your merchant account!
  ********************** Technical support has a scheduled install for your Shopify POS on 8/15/2024, Clear Choice Payments will be issuing you a refund on the charges you have received thus far. 
  Please do not hesitate to contact us if you have any questions,
  Clear Choice Payments

• Initial Complaint

  Date:07/17/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  CONTRACT GOT SIGNED BY ***************** ON MAY 10, 2024 WE WERE GOING TO USE THEIR PRODUCTS FOR OUR CUSTOMERS FOR OUR CREDIT CARD PROCESSING FOR OUR BUSINESS, AUTO TRUCK AND TIRE CENTER *** IN *******************. WE ARE NOW OVER 2 MONTHS OUT AND HAVE NOT GOT NO MATERIAL NO SERVICE NO NOTHING FROM THIS COMPANY, HOWEVER WHEN I DID TALK TO SOMEONE ON THE ***** I SAID THEY HAVE BREACHED THEIR CONTRACT AND LADY SAID IT WOULD BE $24,000.00 FOR US TO GET OUT OF OUR CONTRACT. ALL WE WANT IS WHAT IS RIGHT WHICH IS VOID CONTRACT AND WE GO OUR SEPERATE WAYS. THANK YOU

  Business Response

  Date: 07/19/2024

  Good morning *******,
  
  
  Thank you for contacting Clear Choice Payments! After reviewing your information, we have confirmed you signed for merchant services in May of this year. Our team has actively worked alongside your existing POS system " Existing First Mate." Clear Choice Payments has been in constant conversation with this system along with you providing updates on a regular basis. When integrating an existing point of sale, this takes a few weeks to complete. Upon completion of having your system ready, we have confirmed that we are able to offer an alternate solution to work with your POS system and still offer you the necessary reporting to function at your business.
  If you are choosing to terminate your services, there are penalties involved. Clear Choice Payments would love the opportunity to save your business money while providing you with excellent customer service and electronic payment processing. Clear Choice Payments has escalated your account so management may back in contact with you.. 
  
  
  We appreciate your business,
  Clear Choice Payments

  Customer Answer

  Date: 07/24/2024

   
  Complaint: 22003557
  
  I am rejecting this response because: as I stated in my complaint, contract is invalid, it has been LIES.. They signed and NEVER NOT ONCE HAS ANYONE BEEN HERE TO INSPECT ANYTHING? WHO IN THEIR RIGHT MIND WOULD DO BUSINESS BASED ON LIES? NON TRUST WORTHY COMPANY? ALREADY HAVE A BAD TASTE IN MY MOUTH ABOUT THIS COMPANY? NEVER HAS A COMPANY TAKEN THIS LONG, SORRY NOT SORRY. I HAVE AN  ATTORNEY THAT REPRESENTS THIS COMPANY, AND HE CURRENTLY HAS COPY OF CONTRACT AND HE SAID THEIR ARE SO MANY FAULTS, AND ANY JUDGE WOULD AGREE WITH ME IF THEY WAS ABLE TO READ THIS CONTRACT? DONT WANT TO TAKE THIS TO COURT BUT I AS THE ***** OF THIS COMPANY ******************** WILL IN FACT DO SO IF WE CANT GET THIS SETTLED.
  
  Sincerely,
  
  ***************************/ ACCOUNTS MANAGER

  ********************/ *****

• Initial Complaint

  Date:07/12/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Clear choice payments agent *** (email ************************************************* offered us a credit card machine with a promise of good customer service, less monthly **********************, no contract and no problems with them at all. Since I have been trying to get in contact with them, they dont answer my calls, emails or texts due to me trying to return the device as I was getting charged double what they said I would but they told me I apparently was in a contract of 48 months, which I was NEVER told until I tried to return the device. No paper work was sent through mail not email nor did they have my signature. As I tell them to send me the suppose contract, they never do. And now I was sent to a debt collector and have to pay about $1,800 roughly. I have no use of the device and I am trying to send it back but I still have to pay $1,000 for the termination of the contract, a contract I never agreed too because I was never told about it. Besides their worst customer service they are a nasty company trying to sell garbage to people and tricking them to make money. That is not fair, I am just starting with my business and companies like this make it so hard for someone to go on with their business

  Business Response

  Date: 07/15/2024

  Good Morning ******, 
  
  
  Thank you for contacting Clear Choice Payments! We have reviewed your records and do not have anything documented on your attempts to cancel services. When signing up for services, you agreed to a equipment program of $39 per month along with your merchant service agreement. Attached you will find your quote that does not quote you a savings on a monthly basis, the agreement in place includes new equipment and the service we are known nationwide for. 
  When signing the quote and your agreement, the copies are electronically sent to your email address on file, please review your email for the documents signed. We have escalated your agreement to management to review this with you and answer any questions you may have! 
  Please give us a call directly if you wish to discuss sooner!
  Sincerely, 
  Clear Choice Payments

  Customer Answer

  Date: 07/17/2024

   
  Complaint: 21981562
  
  I am rejecting this response because I have attached the only emails I have received from Clear Choice. I have not received any email with a agreement nor signed for anything electronically nor physically, I have attached the only paper the sales person, ***, gave us, and he has not answered any of his emails nor did he tell us of any contract as my husband and I would have rejected this offer because we were just starting and did not know how it was going to turn out and on top of that we told him we already had a credit card machine we didn't need another one but because of the offers and savings he told us we were going to have we were intrested and it was not true. 

  I also have texts with people names **** and ******, promising they would return my calls and nothing, I have left thousands of messages and nothing. 
  
  Sincerely,
  
  ***************************

  Business Response

  Date: 07/31/2024

  Thank you, please see my suggestion below - 
  
  
  "Thank you for your follow through! 
  Transaction ID: CBJCHBCAABAAlRhJeAb6U93ivA1Y-L-rSWHokoh9EoOf is the referenced receipt showing "Document e-signed by *************************** (**********************)." 
  Please review your records for the attachments referenced, all copies of your agreements have been sent to your business electronically to the email address listed. 
  Clear Choice Payments would also like to confirm our support team has called, emailed and texted you to address your concerns as recently as July 15th. 
  Please give us a call directly at ************ so we can further assist your business! 
  
  
  Sincerely, 
  Clear Choice Payments"

• Initial Complaint

  Date:06/18/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On November 16, 2023 a sales representative from Clear Choice payments came into my place of business wanting to switch my processing service to Clear Choice payments. ******************* was the representative. He made all kinds of promises how my processing fees would be less I would save $1,300 dollars a month, no equipment fee, lie, none of this is true. I also explained to him and **** (whom I talked to on the via phone) that my business is for sale and asked if I sold if I would be able to cancel all my services, they both told me absolutely. I have now sold my business contacted Clear Choice they informed me that I am not able to get out of the 48 month lease I have with the equipment. The lease is for 48 at $595 a month which would total $24,395. When I googled the type of equipment I have you can purchase them on line for $595. This business is no longer going to be in business and there is no way I can continue to pay this fees, They asked if the new owners could take over my lease, I informed them I have only had contact with the buyers through our realtor, i Asked if I could buy the equipment the said no.I signed the lease and I am stuck with it. I was total misled ***** came in they pressure you into signing the leases. which I know is their game. Told clear choice payments I was going to send back their equipment they informed me that they would send it right back to me.

  Business Response

  Date: 06/25/2024

  Good Afternoon ******, 
  
  
  Thank you for making contact with Clear Choice Payments. We have confirmed that over the last 7 months of processing, Clear Choice payments has saved you money against your previous provider including your equipment program and merchant service agreement. We also have on record that you have sold your business, the last day you will be processing payments under your ownership is June 29th, 2024.
  Traditionally items like this are part of the sale of the business, we help businesses with an easy transition to the new ownership. This is to ensure processing for the new owners and your transition out of the business are seamless and easy!
  We have escalated your concerns to an Account Manager who will be more than happy to assist in this process.
  Clear Choice Payments values and appreciates your business! 
  
  
  Sincerely, 
  Clear Choice Payments

• Initial Complaint

  Date:05/23/2024

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My name is ********************* and this company scammed me into a contract for two of my businesses, GOLD USA and Elegant Fine Jewelry. When the lady came into our store to give us a free quote I asked her then multiple times if there is any contract and she assured me theres no binding contract and we have her word that we can cancel at any time and try it and even next week we can cancel is what she said in her own words. There were ********************************************************** through to sign and even then I asked multiple times if there is any contract because I cannot enter anything with a contract and each time she assured me there is no contract and pressurized to sign everything fast to get us started. After that my nephew read over the agreement few days later and found out we are locked in 48 months contract with a $150 monthly fee payable to this company! We tried to call the people we were in touch with before and phone was off for weeks and we finally got a ahold of corporate after so much difficulty and they said sorry theres nothing we can do we cannot speak on behalf of what the lady told you and we dont speak for her but you already signed now youre stuck with us for 48 months and the only way to cancel is to pay the entire 48 month service fees and PLUS a $695 cancellation fee on top of that. This company is a clear scam and we need to exit this contract and need them to take back their equipment.After filing this complaint with riverside payments, they told us our contract is with clear choice payments even though both companies names are mentioned in our contract it is the same company. We also got contacted after filing our first complaint by a lady who said she will talk to upper management to help us out but we never heard from her even though its been 9 days and she said she will be contacting by the next day to try to resolve this issue. Clear choice, riverside, whatever group of company this is I need you to resolve this ASAP!

  Business Response

  Date: 05/28/2024

  Good Morning *****, 
  
  
  Clear Choice Payments appreciates your business and your feedback!
  After reviewing the details on your account, both locations you have signed for services are set to save money including the equipment package. 
  Gold USA and Elegant Fine Jewelry proceeded on our Cash Discount Program; this program allows our merchants to eliminate credit card fees all while rewarding your customers.  We do this by automatically adjusting your prices to offer a reward to customers paying by cash. This reward is in the form of a discount including the equipment program of $150 per month per location. There are agreement terms and conditions in place, the benefit is that each of your locations will be saving over $9,000 over the course of this agreement at each location. 
  At the time of signing, our account executives have their management review the agreement in detail over the phone to ensure your business understands the benefits and terms to the agreement in place. There is also a copy of all signed documents forwarded to your email for your records.
  Since you have signed for services, your account has been escalated to management to resolve your concerns. We value your patience within this process and can assure you that the agreement in place is meant to benefit your business. 
  A team member will be in touch with you again to cover the program and basics so we can proceed with saving you money and providing you with excellent service. 
  
  
  Sincerely. 
  Clear Choice Payments

  Customer Answer

  Date: 05/29/2024

   
  Complaint: 21752111
  
  I am rejecting this response because:

  As mentioned, I DO NOT WANT TO BE IN ANY CONTRACT. I asked your representative more than 5 times and the lady assured me there is no contract and it can be cancelled at anytime, which was a complete lie and FRAUD. We are not saving money at all and not interested in your scheme. You need to collect your devices back and cancel our program ASAP as we were decepted into this contract for 48 months. Our lease is only 1.5 years long why would we enter a 48 month contract with you? We are not interested at all in your savings it is not doing us any benefit by passing on the fees onto the customer, that is completely BS. I am not interested in any other revised offer or revised options either as I mentioned when I asked multiple times your agent should not have frauded us into signing by promising the cancelling at any time if you really have us stuck for a period or 3 times longer than our lease. I need your management to cancel my contracts and return your equipment right now, no other exception or revised offer, NOT INTERESTED in your fraud schemes!  

  
  Sincerely,
  
  *********************

  Customer Answer

  Date: 05/30/2024

  They have contacted me and resolved the issue.

• Initial Complaint

  Date:05/14/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My name is ********************* and this company scammed me into a contract for two of my businesses, GOLD USA and Elegant Fine Jewelry. When the lady came into our store to give us a free quote I asked her then multiple times if there is any contract and she assured me theres no binding contract and we have her word that we can cancel at any time and try it and even next week we can cancel is what she said in her own words. There were ********************************************************** through to sign and even then I asked multiple times if there is any contract because I cannot enter anything with a contract and each time she assured me there is no contract and pressurized to sign everything fast to get us started. After that my nephew read over the agreement few days later and found out we are locked in 48 months contract with a $150 monthly fee payable to this company! We tried to call the people we were in touch with before and phone was off for weeks and we finally got a ahold of corporate after so much difficulty and they said sorry theres nothing we can do we cannot speak on behalf of what the lady told you and we dont speak for her but you already signed now youre stuck with us for 48 months and the only way to cancel is to pay the entire 48 month service fees and PLUS a $695 cancellation fee on top of that. This company is a clear scam and we need to exit this contract and need them to take back their equipment. Even if you read their ****** reviews you will find so many businesses who wrote about same exact experience who were pressurized and forced into signing the contract and now are stuck with them and everything they said is lies and it is a fraud company. I attached pictures of other ****** reviews too and you can see many legit businesses all complaining about the same thing and others they are paying to write fake good reviews to mask those.

  Business Response

  Date: 05/15/2024

  Good Morning *********************,

  Thank you for making contact with Riverside Payments. It appears that you have not signed with Riverside Payments but with Clear Choice Payments merchant services. Please see attached quotes for each location to review. 

  Additionally in looking at the limited information Riverside Payments can see on the account, it seems the Clear Choice team has already made contact with you to escalate your concerns further. 

  Sincerely, 

  Riverside Payments

   

  Customer Answer

  Date: 05/23/2024

  Hello, this company wrote in their response that we have signed with clear choice payments not riverside payments but infact they are the same company and both of their names are mentioned in our contract. They further went on to say the clear choice team has already made contact with us to escalate our concerns and they did make contact after I posted this complaint on BBB and ****** reviews but the lady said she would speak to upper management tomorrow and get back to me as soon as possible to help resolve but we have still had no further contact after that day even though it has been two weeks 

  Business Response

  Date: 06/28/2024

  Good Morning, 

  Thank you for your follow through, as confirmed with Clear Choice Payments - their team has spoken with you as recent as June 3rd 2024.

  Please give them a call directly if you have any questions so they may address them further. 

  Sincerely, 

  Riverside Payments

  Business Response

  Date: 07/11/2024

  Good Morning *****,
  
  
  Thank you for making contact with Clear Choice Payments! We have confirmed your merchant account has been closed and you have been in contact with our management team to dissolve your agreement. All matters have been resolved within your account and refunds have been issued, please give us a call directly if you have any further questions in regard to your previous agreement through Clear Choice Payments. 
  
  
  Sincerely, 
  Clear Choice Payments

• Initial Complaint

  Date:04/30/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I signed up for Credit card processing With my local wrap they did not told me about any contracts they do me it not go a be hidden Charges now they charge me on my account $1023.46 they telling me it Tex and Insurance I never Where about this charge is and all so they never told me I am go a be under contract for 48 months this told me I am go charge only monthly $199. So I call customer service for that charges they told me I am under contract now if I wanted cancel I got gat pay for all 48 months and I all so return Equipment

  Business Response

  Date: 06/17/2024

  Good Afternoon ************, 
  
  
  Thank you for reaching out to Clear Choice Payments! When signing for services, you were quoted to save over $2,500 on an annual basis with both the merchant service agreement and equipment program. There are taxes and insurance within the program, the great news is that your savings of $215 monthly compensate for the tax adjustment. The tax and insurance information is listed on the quote before your agreement is finalized, we are happy to go over the program with you in more detail over the phone. We have escalated your account to have a team member get into contact with you as soon as possible. Please give us a call directly if you wish to address this sooner. 
  
  
  Sincerely, 
  Clear Choice Payments

• Initial Complaint

  Date:04/29/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We are another small business in the town of ******, ********. This companys employee ********************************* , has been leaving all of the businesses that he has visited one star reviews on their ****** pages for declining his credit card processing services.

  Business Response

  Date: 06/14/2024

  This has been taken care of with the merchant, negative review was taken down by the ex 1099 contractor and the agreement he had with us was terminated by our company.