Reviews
This profile includes reviews for The Management Group Inc's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 94 Customer Reviews
Want to share your experience?
Leave a ReviewReview Details
Review fromMelissa C
Date: 12/11/2023
5 starsMelissa C
Date: 12/11/2023
***** in maintenance is extremely helpful and trustworthy. We had a great experience with him.
The Management Group Inc
Date: 12/22/2023
Thank you for sharing your experience, ****************!Review fromJoseph B
Date: 12/05/2023
5 starsJoseph B
Date: 12/05/2023
************** was absolutely fantastic. He replaced something in my apartment and was polite, quick, and efficient. He even took the time to show me how to use the replacement he installed. Great service!The Management Group Inc
Date: 12/24/2023
Hi **************** Thank you for the kind words. We are delighted that you had a great experience with us.Review fromJason V
Date: 11/24/2023
1 starJason V
Date: 11/24/2023
Terrible service!!. They invent all kinds of charges hoping you won't notice. They "forget" that they've already been paid for services. They tried to secretly add on charges for rent so they could collect extra. They purposely make the accounting very confusing so it's hard to decipher the costs/income. They ignore emails. They are the worst business I've dealt with.The Management Group Inc
Date: 12/24/2023
Hi ************** Im sorry to see that you provided us with a 1 star review. Please reach out to us at ************** so that we can address your concerns and improve our services. Thank you!Review fromAlex C
Date: 11/22/2023
5 starsAlex C
Date: 11/22/2023
I've had *************** for several maintenance fixes and he's been great both times.The Management Group Inc
Date: 12/24/2023
Thank you for taking the time to rate us! We are glad we could provide you with a positive experience!Review fromOm M
Date: 11/20/2023
1 starOm M
Date: 11/20/2023
They use a group of ignorant twenty somethings to run their office, yet always coming up with new ways to charge more money. Weve had to pay FOUR SEPARATE DEPOSITS when adding new people to the lease, force you to use a barely functional online only payment system, they put a key code lock on our SINGLE DUMPSTER for a hundred units, We had to ask for a lease renewal for two weeks only to have to physically go into the office to get something done about it because they kept forgetting. Then had the nerve to say they would need to charge an administrative fee for taking someone off the lease, then charge another for someone being put on. Bet they have to pay another deposit as well. They let *** tell people to take down their pride flags even though half the complex does not own nor is part of the *** , they do not communicate when they have power washers come and soak everything on the patio, same thing happened when they covered our patio in multch. Just seriously this corporation is run by a bunch of greedy grifters. I hate that they own so much of the affordable units in the city. Overlords. I feel bad for the disabled people that have to deal with their bull because much of our complex has folx who have nowhere else to go. Its sick. I hope we see landlords like this fail in our lifetimes.The Management Group Inc
Date: 12/24/2023
I was unable to find your name in our system. Wed like to understand what happened and how we can improve. Please reach out to us at ************** or ********************* to discuss.Review fromKacie D
Date: 11/03/2023
1 starKacie D
Date: 11/03/2023
My apartment building changed ownership and the new owners have decided to use TMG. TMG left ownership change notices on front doors the day that the property sale closed. These notices were posted just before 5PM on October 31, 2023 with rent due the next day. That night I tried setting up the online portal to pay rent online, but was unsuccessful getting access. I wrote out my November rent check on October 31, 2023 and took it directly to **** to mail to TMG. November 1st I called their offices for help with accessing the online portal. **** transferred me to ***** after confirming/updating my contact info (my property ************************* was out sick). ***** did not answer, so I left them a voicemail. I eventually got into the portal on my own and found that TMG had charged me twice for Novembers rent, so the ledger says I owe double. After seeing this error I called their offices throughout the day, left a voicemail, and sent an email. No one would answer the phones (I called 5 different times), no one responded to my email or voicemail. I called back on November 2nd and was told by **** that ***** would correct the ledger by end of business day that day. Its November 3rd and my rent balance is still double. I tried calling my property manager ******* main line and it just rings. I call ******* work cell number, but no answer and the voicemail has not been set up to leave a voicemail. I called the main office and ***** transfers me to ***** because ****** is still out sick. Once transferred the phone just rings with no voicemail option. I called the main office back and stated that I would be coming to their offices in person later today. As a renter and former property management employee this is the worst communication I have ever had with a property management company. I know that I legally have until the 6th to pay rent, but it should never be this big of a struggle. Ownership changed on October 31, its November 3 and Im already having issues.The Management Group Inc
Date: 12/24/2023
We appreciate your feedback regarding communication and are always striving to provide an exceptional customer ********************** experience. We always want to improve our services and thank you for taking the time to share your feedback. Please reach out to us at **************. We would love the opportunity to resolve any issues.Review fromKim R
Date: 10/23/2023
5 starsKim R
Date: 10/23/2023
My experience with TMG has been very positive since the beginning. We submitted our first maintenance request before the weekend. Someone was here on Monday! We received an email letting us know he was on his way and what time he would arrive. ***** was fantastic! He fixed the lock on our door and got our fireplace running just in time for the cold weather that is coming our way. We showed him another issue we were having that we werent sure could be fixed. ***** said he absolutely can so we are going to put in another request and ask for him to fix it for us.The Management Group Inc
Date: 12/24/2023
Hi ********** We appreciate the positive rating! Our team works hard to exceed the expectations of our clients and customers.Review fromCarolyn E
Date: 09/20/2023
5 starsCarolyn E
Date: 09/20/2023
My experience with The Management Group has been very positive from day one. Every department Ive dealt with has operated above my expectations with kindness, expertise, and professionalism.Id like special recognition to go to my current property manager, *********************. She stands out in the crowd with her sincerity, outstanding professionalism, accountability, and integrity. She goes over and above with her Customers, providing the best service. I couldnt be more grateful to have ***** as my PM.I use them to manage my property. I live two States away. Theyve given me complete confidence that my property is being well maintained.Ive been using TMG for 7+ years now. They found a good tenant for my property immediately and hes hes been there ever since. Hes on time every month. I highly recommend themThe Management Group Inc
Date: 12/24/2023
Thank you for sharing your experience, ******* E! Your feedback is highly appreciated.Review fromKay K
Date: 09/07/2023
5 starsKay K
Date: 09/07/2023
******** @ TMG was excellent. She always kept in contact about the rental, handling problems with ease. TMG has a strict screening process for credit scores that is well worth it. We are pleases.The Management Group Inc
Date: 12/24/2023
Hi, ********** Thank you for the 5-star review! We put customer experience and satisfaction as our priority. Your review reaffirms the hard work we put in every day.Review fromAnnie J
Date: 09/05/2023
5 starsAnnie J
Date: 09/05/2023
We're happy to have *************************** as our property manager at TMG. Having worked with others in the past, she stands out as one of the very experienced and knowledgeable ones, and someone I can depend on and trust to act in my best interest.The Management Group Inc
Date: 12/24/2023
Hi ************** Thank you for the kind words. We put customer experience and satisfaction as our priority. Your review reaffirms the hard work we put in every day.
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.