Complaints

This profile includes complaints for North Fork Composites, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  North Fork Composites, LLC

  2617 NE 434TH ST Woodland, WA 98674

• 

  North Fork Composites, LLC

  1395 Down River Dr Ste D Woodland, WA 98674-9774

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/20/2024

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have sent numerous emails without a reply. They lie about their shipping time they advertise two to three weeks but if you look online there are multiple accounts of their making people wait a year with no reply to emails. I did get a call that I didn't ask for from a guy named ***** he informed me that there's also another customer who's been aiding or there's also another customer who's been waiting for over 9 months for his order and the reason I orders are taking longer is because larger orders come in and he pushes our orders to the back That's not good business.Please ask them to send out my blank I do not want a refund

• Initial Complaint

  Date:03/30/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On March 4, 2024 I placed an order for an edge rod that was "in stock". ****** took the order via phone at the pro shop. I told her I needed it by March 15th. She told me it would be shipped by Friday March 8th. The rod was not shipped Friday, when I inquired, and was told "it may be Tuesday or no later than Wednesday before it's shipped". I cancelled the order. I have not received a refund to my credit card . The charge showed up on my credit card wihin minutes of placing the order. Now they expect me to float them a loan.

  Business Response

  Date: 04/01/2024

  He has been refunded, please tell him to check his account.

• Initial Complaint

  Date:03/05/2024

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In January of this year I purchased two fishing rods from north fork composites. After two months had gone by with no update on the rods, I sent an email to the. Asking about the rods. I received an email saying that they would be sending them out the next day. When the rods arrived, there was a $120 charge to the postal service for shipping charges. In January when I made the purchase, it was clearly stated that the shipping was free. After several attempts to contact the company and try to figure out why they shipped the rods without paying for the shipping, I went ahead and paid the $120 to the postal service. I have sent emails and left voicemails with no attempts to return my calls or emails.

  Business Response

  Date: 03/06/2024

  ******, 

  send me a copy of the receipt to **********************************.  we pay shipping, everytime we ship an item.  the carrier is the one that charged you.  we do not have anything to do with that.  if it was a rod or blank over 8 ft, we get charged extra before we ship, but the **** hub tacked on additional charges apparently.  but again, that is not us doing it.

  I can give you a credit on your account, you will just need to call or email in your order so we can apply it.  I can't refund the money because it wasn't paid to us, but I can give you credit to use towards another purchase.

• Initial Complaint

  Date:01/24/2024

  Type:Sales and Advertising Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 13-January **** I placed an online order with Edge Rods, which is an affiliate with North Fork Composites and Composite Ventures. When I placed the order, their system showed the product was in stock. I checked on order status on 18-January **** as I had not received any confirmation that the order was shipped. On 22-January I received a notice from the rod manager that "the order had been pulled and is sitting with shipping, but it cannot take priority over orders from November and December. It should go out in 5-7 days". Further, their advertisement on their website shows a rod case included. With previous rods I have purchased from them, they staple an "IOU" on the invoice for the rod case. When I checked about the rod case for previous purchases, Edge Rods stated "they have outstanding requests for rod cases since January 2023 and they will be filled in order of purchase." They are still advertising their rod sales with cases, but to this date they have not delivered.

• Initial Complaint

  Date:01/11/2024

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I placed 3 orders with EDGE RODS and had to cancel my orders due to unforeseen reason. Things happen and not something I wanted to do but when Ive done so they are refusing to issue my refund even tho they have issued me 3 cancelled order invoices. They treat there customers like they are doing them a favor and they also falsely advertise a 3-5 week turn around for their product which is a complete lie. They will charge for product but not deliver in specified time frame and then treat you terribly when you have a problem with it. They provide a terrible business model and also terrible customer service. I just would like my money refunded without any issues. I have had to cancel an order before and it was instant they play games and black ball customers that complain. I have also had orders before that I was waiting for and went to the ******** sportsman show and they had the product in stock at the show and I got it for a cheaper price and walked away with it right then. Just want my money refunded.

• Initial Complaint

  Date:12/20/2023

  Type:Delivery Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I placed an order for flyfishing ******************* in 6/2023. I reached out first on 6/29 to check on the order status, then again on 9/1 and 10/20. I received a response each time explaining that the material for the blanks was backordered, and that my order would ship as soon as they were ready. Not having heard anything, I reached out again on 12/11. This time the company representative ****** (the same one I emailed previously) informed me that I had canceled the order by phone on 7/7. I have no record of that or any email confirming the cancelation. I have never called the company for any reason, and the company can not produce either a record of the call or a cancelation confirmation. It was only explained to me by ****** that it there was only "a note" by the receptionist that I had canceled the order by by phone. I would add here that I had no reason to cancel the order early in July: by the company's own promotional schedule for shipping the blanks (45 days), they would have shipped the blanks on time before a fishing trip I had planned to begin in the second week of August. In the 6/29 email, the company representative (******) reiterated that schedule, ensuring me that the blanks would ship in late July. Only in the 12/11 email did ****** claim that I had actually canceled the order early in July. She had not said that in either the 9/1 or 10/20 emails. In those emails, she complained that the color dyes to make the rods were late, which is why the order was delayed. The company representative also claims that even though I apparently canceled the order, they never processed a refund for the supposedly canceled order.Considering I had no reason to cancel the order, considering I followed up with ****** regularly, and considering ****** updated me on the order regularly, I think it's clear the company lost the order and is trying to shift blame on to me rather than fulfilling it and apologizing.

• Initial Complaint

  Date:08/31/2023

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Placed order April 5th for fishing rod. Company's business model is to act as their own retailer, cut out wholesale distribution middle man. Their defense is that I pre-ordered a model. That is true. Upon completing a purchase, their website says the order may take up to 3-5 weeks to complete. I have ordered another rod from them in the past which took 3 months to deliver. Their mailer advertisement which was sent out specifically for this rod that I ordered requested 4 months lead time. After I wrote to them to inquire about all of this, they reinforced their position, specifying 120 days lead time as their best estimate.It is day 147 as of now. I received e-mails from the *** and co-founder in response to my complaint. They offered a refund. The guy said "I am personally inspecting the silver widow ****, as I am signing the certificates of authenticity. I am 81,and take my time inspecting them." I wasn't rude, I wasn't irate, I wasn't disrespectful. I even said as much in the correspondence. They're essentially saying that they intend to drag their heels on my order and force me to request a refund. I just want the thing I ordered. I've waited all this time, why would I want a refund? I advised them that their website delivery turnaround time is misleading and that they could avoid a lot of frustration if they were simply honest about expectations. They did not reply to this e-mail at all. Happy to forward correspondence in its entirety to a provided e-mail address, upon request.

  Customer Answer

  Date: 09/20/2023

  7 days after I reached out to BBB they shipped the rod to me.

   

  I was unsure whether that was due to your intervention, as I was not aware of how rapidly you contacted them.

   

  Thanks for your assistance.

• Initial Complaint

  Date:07/27/2023

  Type:Product Issues
  Status:

  UnresolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I placed two orders for oars and blades with this company during their Labor Day sale. This was after corresponding with the President ****** who informed me that they were backordered about 8 weeks, which was fine with me. The order was acknowledged and when I did not receive product after 11 weeks, I contacted **** and their info line. I was told that the pricing was a mistake, but they would honor it but it might take longer than 12 weeks to get my oars/blades. Again, fine as I would be out of the country. Upon my return approximately 12 weeks later, I inquired again as to the status of my order. ***** (customer service rep) has always said **** is in charge of oars and I can wait or they will refund my money. I have elected to wait and to attempt to contact **** periodically and speak with ***** nearly every month. It has now been 11 MONTHS since the order and I still have not received the oars/blades or had any further communication from ****. I am very tired of waiting but do want the product.

  Business Response

  Date: 07/28/2023

  I will cancel and refund the customer for his purchase amount only.  There will not be any interest added.

  Customer Answer

  Date: 07/28/2023

   
  Complaint: 20387517
  
  I am rejecting this response because:

  I really do want the product. I would be happy with communication of when the product WILL arrive as long as it will be shipped by the promised date. I feel that I have not received the product because it was sold at a discount and they do not want to honor the price. They just want me to go away. I have been extremely patient and frustrated by the lack of communication.
  
  Sincerely,
  
  *********************

• Initial Complaint

  Date:06/14/2023

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On May 2, 2023 I placed an Order for to 9.5' oars. Per the website delivery was expected to be 3 to 5 weeks from date of Order. I received an Order Confirmation I have been trying to get update information on delivery. I've sent emails and made phone calls. The latest phone call I was told that they are redoing their manufacturing site and don't know when delivery will take place. I've attached a list documenting phone calls and emails.