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Business Profile

Online Gaming

Valve Corporation

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Online Gaming.

This business has 1 alert

Complaints

Customer Complaints Summary

  • 629 total complaints in the last 3 years.
  • 198 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:06/27/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I thought a charge was fraud i reported it a week or so later found it wasnt had my credit card reverse steam under valve locked my account refusing to unlock because they dont see the charge back i checked with my bank multiple times it was sent valve wont do anything i gave a option remove the items in question ill take the loss unlock the account they refused and refused and refused at no loss to valve just my loss now im done i want them to refund all purchases and close my account this is just beyond pathetic

  • Initial Complaint

    Date:06/26/2024

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Dear Valve Support Team,I am writing to express my deep frustration and disappointment regarding the recent suspension of my Steam account *********************** ID: *****************, Account Name: *************. Despite my repeated efforts to resolve this issue, my account remains blocked, severely impacting my access to games and funds I have invested in over time.To provide some context, I created my Steam account while living overseas. Since then, I have returned to my home country. Unfortunately, this change in location seems to have triggered a suspicion of fraudulent activity, leading to the unjust suspension of my account.I assure you that all the information associated with my account is legitimate and accurate. I have spent a considerable amount of money on this account, purchasing numerous games and adding funds. Currently, I am unable to access these games or retrieve my funds, which is highly concerning and disappointing.I kindly request a thorough review of my account and the circumstances surrounding its suspension. I am more than willing to provide any necessary documentation or information to verify my identity and prove the legitimacy of my account details. It is crucial for me to regain access to my account and the investments I have made in it.Please treat this matter with the urgency it deserves. I am confident that a detailed investigation will confirm the authenticity of my account and resolve this issue promptly.Thank you for your attention to this matter. I look forward to your swift resolution.Sincerely,************************************* Steam ID: ***************** Account Name: ************

  • Initial Complaint

    Date:06/26/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Steam applied a "Joker Troll Badge" to my profile for absolutely no reason but to cause me distress and refuses to take action to remove it. I have been issuing these troll badges back indiscriminately as a show that I will do so so long as they continue to harass me with their Joker Troll Badge. They can tell me they can't do anything all they want and punish me for asking them to: "Our support staff has indicated that you've recently submitted repeated requests for issues we've already resolved to the best of our ability.You'll need to wait until July 6, 2024 @ 11:37am to submit further help requests."But there is no other support option I am able to contact to resolve this other than this support option and they flat out lied about resolving the issues when in fact they took no action. I will continue to send them complaints until this is resolved.

    Customer Answer

    Date: 07/01/2024

    I'd like to add to this complaint that due to having to take multiple trips to the *** I contracted COVID-19, I was nowhere else significant in the last week.

  • Initial Complaint

    Date:06/26/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    they are refusing to refund made accident by add steam money my steam Wallet Balance

  • Initial Complaint

    Date:06/21/2024

    Type:Sales and Advertising Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My son had over $50 in STEAM gift cards. He loaded them on his STEAM account. Within days someone used his account to buy an item for $50 that is worth pennies. It was someone taking over his account. ********************** refuses to reimburse him. They are also just impossible to contact or deal with. They dont even react to the actual question. So my son had $50 stolen from him in their marketplace and they refuse to return his money.

  • Initial Complaint

    Date:06/20/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased "Populous: The Beginning" on June 11, 2024. On 6/19/2024 all save data was lost, and all game progress was lost. When looking at community support on Steam, this is an extremely common issue and people cannot play the game because the save data gets lost and people have to start over again and again. This is a software issue between Steam and EA games. Steam will not allow me to access customer support for this game. They also will not allow me to receive a refund since I have played the game more than two hours. This issue did not occur until after more than two hours of play. How could I predict this issue would come up and be a common problem with the game's software. Again, Steam will not address this issue, and neither will EA games. I would like a refund if they have no plans of fixing their faulty software.Steam User Information: Home > ***************************** ********************** ID: *****************

  • Initial Complaint

    Date:06/18/2024

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am writing to seek assistance in obtaining a refund from Steam for a game I purchased that has led to an unjust ban, preventing me from accessing the content I paid for. Despite my efforts to resolve the issue directly with ********** and Steam, I have been unsuccessful in receiving a satisfactory response.**Details of the transaction and dispute are as follows:**- **Date of the transaction:** May 28, 2024 - **Amount paid:** $74.36 - **Business commitment:** Provide access to the game and related services - **Nature of the dispute:** I was permanently banned by ********** for alleged data manipulation after changing my email address and adding MFA (multi-factor authentication), which I did not do. This ban has rendered the game unusable.- **Resolution attempts:** I have tried to contact Steam support multiple times. However, Steam has refused to issue a refund, citing their policy of no refunds after 2 hours of gameplay. I requested an exception since the game has been rendered useless by **********'s actions, but my request was denied.I have been unable to speak or chat with anyone to resolve this issue, and the ban appeal page still states that I am permanently banned. All I did was change my email address and add MFA, which triggered the ban. I have now been banned for longer than I have owned the game and cannot continue playing or making in-game purchases.Please help me obtain a refund for this purchase, as I am unable to use the product I paid for due to an incorrect and unjust ban.Thank you for your assistance.Steam ID: *****************

    Customer Answer

    Date: 06/18/2024

    This has been resolved by ********** and the complaint can be closed because I no longer need a refund ********** just reached out and reversed the ban.
    Thanks,
    *****

  • Initial Complaint

    Date:06/17/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Steam support has refused to let me back into my account on several occassions however this complaint is only regarding one instance I'm currently trying to solve.I broke my phone and couldn't pay the bill so essentially I lost my two factor "steam guard" and can't access my ****************************** support said they would attempt to help if I gave them a CD KEY I've used in the past. I did this and now they are ignoring me via support ticket #HT-KCJD-PQVN-9VFV.Just this instance alone I lost over 300 dollars worth of software and can't access any of it. The last time they did this to me I lost well over 1000 dollars worth of games.

  • Initial Complaint

    Date:06/15/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I paid $99.99 for Starfield on September 1st 2023. The game does not run correctly on my computer and I have tried everything to get it to work. I am seeking a refund from the Valve Corporation for the game. I have went through all the steps of trying to get a refund from them, and they will not give me one as I have hours in the game from trying to test to see if I resolved the issue.

  • Initial Complaint

    Date:06/13/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I recently purchased a game for a council known as a steam deck. The website advertises its playable, but it barely is. I tried playing it for two weeks until I had enough and I uninstalled it and Im gonna return the system and I would like a refund on the game. They told me they cannot issue a refund because I played It. Obviously, I was trying to get it to work and after the two weeks, I couldnt take it anymore. I would just like a refund for the item I purchased because its unplayable on the system as advertised. Thank you

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