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Business Profile

Online Gaming

Valve Corporation

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Online Gaming.

This business has 1 alert

Complaints

Customer Complaints Summary

  • 630 total complaints in the last 3 years.
  • 198 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:07/16/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Purched The Hunter Call of the Wild. Purchased DLC, after playing and enjoying rhe game, I get to a certain progression and cant interact with anything in the game. Cant interact with Points of Interest, game freezes, game crashes. Support for this game ***** and I demand I get my money back. I will also be leaving a scathing review. S**** VALVE S**** STEAM

  • Initial Complaint

    Date:07/14/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On July 12, I added $49.99 of funds to my Steam wallet via PayPal. I was able to use the funds to purchase merchandise in the game, The First Descendants. On July 13, I added $49.99 to my Steam wallet via PayPal again to try and make another purchase in the same game. This time, due to something within Steam's game interface the purchase did not go through. Due to lack of notification, I continued to click on the product to try to make the purchase numerous times. Nothing happened and my funds still show on the Steam wallet. I sent a help ticket to Steam that I was trying to make a purchase. 2 hrs later they responded stating that they made a fix and I can purchase now. During this time, I was not monitoring the ticket response and continued playing my game like normal and suddenly I get booted off the game and recieved a notice from Steam that they've flagged my account for fraudulent activity. I sent them a ticket about the issue and have not heard back from them. Today, I check my Steam account and no updates on my ticket, but then my purchase history shows multiple failed payments to the game. My funds are showing in the wallet so I have sufficient funds. Steam has my money but I can't use it and to top that off, I can't even play the game because they have restricted my access. My first purchase was made for that specific game. If I can't play that game on Steam, then my purchase is unusable at this point. Steam still has $49.99 remaining in my Steam wallet. I want a resolution where Steam lifts my restriction for the specific game or give me back my full amount $99.98 spent.

  • Initial Complaint

    Date:07/12/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    A few days ago I tried to play the Game Civilization VI, but there site said that I had to agree to their new terms and conditions to be able to play. I should not have to agree new terms in order to continue play a game that I had already purchased years before.

  • Initial Complaint

    Date:07/11/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My Call of Duty account was hacked on the 4th of last month, the ********** support recovered the account and removed the account but the cheater/hacker had already used cheats online with my account therefore getting my a steam/vac ban so that I can never play any call of duty on my only steam account forever. I have tried talking to both steam and ********** support and while ********** was quite helpful the steam support would do nothing but send me a copy paste response and say there is absolutely nothing they can do to help. I would like to have the FALSE ban removed from my account so that I can play a game that I payed for and also I can VERIFY any and all of these claims in numerous ways if needed not to mention steam could verify themselves through **********.

  • Initial Complaint

    Date:07/10/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Steam has refused to refund me on multiple occasions; I am getting sick of them using the 2 hour play time excuse when they are not taking into account setting the game up, fixing it, trying to get it to load etc, so now they just will not refund me after multiple attempts. I do not use the product and I have requested to have it removed many of times.

  • Initial Complaint

    Date:07/09/2024

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On Sunday, June 30th, I ordered a Steam Deck 64 GB from Valve/Steam. The order was confirmed and it was scheduled to be shipped to my home in **********, ** with *** confirmation number 1Z8025V00397735279. On Monday July 7th, I received a notification that my Steam Deck had been delivered. No package had been delivered to my home. I called *** who confirm that the package was actually delivered to an incorrect location and advised that I needed to contact the Seller of the product who would have to file a claim with them. I contacted Valve via their portal who advised that there is nothing that they can do, that they won't be sending a replacement or offering me a refund. It is not my fault that the product was not delivered to me. I demand either a replacement Steam deck or a refund. It is not my fault that *** delivered to the incorrect location and I should not be out the money I paid for an item that I did not receive through no fault of my own.

    Customer Answer

    Date: 07/18/2024

    Hello,  

    I wanted to let you know that the company has resolved this issue. They sent me a new item which was received yesterday with no extra charge. Please withdraw my complaint. 

    Thanks!

    *********************************

  • Initial Complaint

    Date:07/03/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My son purchased Undisputed on June 26 2024 for $60.00, and the game is unplayable, crashes whenever you open it, making it a complete waste of money. His email for steam is ************************ we would like a refund for product not rendered.

  • Initial Complaint

    Date:07/01/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am a former VP and been in High Tech for 30 years of my career.I am unable to login to my Steam Account on my new laptop. I have attempted *every* online avenue that Steam / Valve Corp offers for technical support. **They will tell you they have technical support people** BUT, they are not accessible if you cannot login to your account.In 2024 this is one of the simplest most basic things companies must deal with for their user base but this one does not.I want someone to contact me by calling my mobile phone and resolving this issue. My number is *************. I have spent money with this company and I cannot access the products I have purchased due to this problem.I have exhausted every form of potential help for this including installing the Steam mobile app on my phone - which I do not want. It is clear that their account has my username associated with my mobile number and my email address as I've seen when going thru their help screens.It is obscene that Valve Corp does not provide support for their customers for something this simple and basic. This company deserves to be fined for this egrigious policy failure.

  • Initial Complaint

    Date:06/30/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased a game from Steam called ************************ Dynasty'.The game is not good and nothing like I thought it would be.I stopped playing it well ahead of the 2 hour refund policy that steam enacts.However, even though I closed the game, the game itself never closed. In fact, it says 'stopping' but never stops. I wasn't aware of this until I saw it said I had played the game for '27' hours.Mind you, I purchased this game less than 30 hours before hand.I told this to Steam in my request for my refund.They sent an auto-replay saying I played the game for 27 hours.So, no one even reviewed my request and complaint about this game. Nor did they review my play time to see where I was playing other games on the same device during the time when this game was supposed to had stopped.I send another message to Steam requesting my refund again and stating obvious facts that prove my case.Steam owes me $10.81 for this purchase.Steam does not allow you to call them and speak to a representative.Steam does not have a away to reach a live person in chat support.So, I am filing this complaint first before I file a complaint with my bank in order to resolve this issue.

  • Initial Complaint

    Date:06/29/2024

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Today 06/28/2024 at 10:50pm.I can not log into my steam account via ****************** deck at all I have restarted my steam deck multiple times and this headache of a issue still remains.Ever since I updated my steam deck today this is a new not being able to login to steam via my steam deck has just now started.I am logged into my steam account via ****************** app, But not via steam deck.

Valve Corporation is NOT a BBB Accredited Business.

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