Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/19/2025

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a game from them online for full price. 3 days later the game went on sale. Their policy states that if a game goes on sale within 14 days of purchase they will refund you the difference. They refused to refund me the difference claiming I had played the game too long for a refund. That makes no sense at all. They refused to work with me or even contact me. I ended up having to dispute the charge with my credit card company. They refunded me the difference and won the dispute. The problem now is that steam has removed the game from my account even though I paid for it and they locked my account. This company is impossible to get ahold of and they don't play by the rules. They seem to get away with doing whatever they want.

• Initial Complaint

  Date:05/18/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a new game, Doom The Dark Ages from Steam/Valve. The first few levels ran fine. But as the number of enemies on screen increased, the game became unplayable due to input lag. I requested a refund from Steam. However, their policy is to not refund games with more than 2 hours of gameplay. But the technical issues did not show up in the first two hours.

  Customer Answer

  Date: 05/22/2025

  I am writing in regards to case 76679206BB8CB.  I have been able to resolve the issue and the case may be closed. 
   
  Sincerely,
  
  ***** *.
  

  
  

• Initial Complaint

  Date:05/11/2025

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am requesting a refund for a game that I purchased and spent less that 3 hours in because it is so bad- My Time at ********. Steam username cbc167

• Initial Complaint

  Date:05/10/2025

  Type:Billing Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Trying to reach the company to fix the issue.Steampowered is a gaming company owned by Valve Corporation and my steam account got hacked and had all of my personal info such as my phone number, main email for that account, and over $1000 worth of games. Ive been trying to contact then since the beginning of March 2025. March 4th to be exact.(Thats the day it got hacked) I had my friend report my hacked account and I've made a new account to report my account but, they did nothing about it. Since this day, still heard nothing from them. The name of the account that got hacked is Deliathan.

• Initial Complaint

  Date:05/06/2025

  Type:Customer Service Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In 2016, my Steam account was compromised and later recovered. Since then, my account has remained restricted from using or trading any digital items (CS:GO skins and cases worth over $130 USD), despite having full, secured access for years and no further violations.Ive contacted Steam Support multiple times requesting clarification or appeal, but all of my tickets were automatically closed without explanation. I have been denied access to my own digital property with no option for resolution, transparency, or escalation.This is not a request regarding the anti-cheat (VAC) system I am only requesting access to legally acquired in-game items on my **************************** has refused to address the issue and referred me to their legal department by post, without engaging in good-faith resolution.Requested resolution: Reinstatement of trading functionality on my Steam account Or a clear explanation and resolution through a proper appeal process Or compensation for loss of access to my digital goods

• Initial Complaint

  Date:05/05/2025

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am submitting a formal complaint against Valve Corporation, the company operating the Steam platform, for unfair treatment, lack of proper account security protocols, and unresponsive customer ********** ********************** account was hacked, and the attacker altered my profile to include malicious links and content. I promptly reported the security breach to Steam Support through an official ticket after regaining control of the account.However, I was unable to remove or change the malicious content, because Steam enforces a profile edit cooldown (timeout period) after any changes are made. As a result, I was banned from the Steam Community, despite the fact that the changes were clearly made by the hackernot by **** reached out to Steam Support multiple times to explain the situation, but their responses were dismissive, slow, and unhelpful. They failed to properly review the context of the ban and refused to lift the community restriction, even though I had provided timely evidence of the hack and my efforts to recover the account.This situation has caused me significant frustration and financial loss, as my account includes approximately 500 EUR (~$540 USD) worth of digital items and in-game assets.I request one of the following resolutions:A complete removal of the community ban, or A full refund for the value of my digital inventory.Valves lack of customer support, poor handling of compromised accounts, and unwillingness to take responsibility for unfair bans highlight a serious customer service and trust issue on their platform.Thank you for reviewing my complaint.Sincerely,********* ********

  Customer Answer

  Date: 05/05/2025

  Dear BBB Resolutions Team,
  
  I am writing to inform you that my complaint has been successfully resolved. No further complaint or action is required at this time.
  
  Thank you for your assistance throughout the process. Please let me know if you need any additional information from me.
  

• Initial Complaint

  Date:05/03/2025

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Valve Corporation, dba Steam gaming, has not responded with verification coves via email despite numerous attempts to access the thousands of dollars I have in purchases of online gaming. These delays have lasted from several hours, to several DAYS in not being able to log on due to necessary emails codes to access my account. As a video game streamer and game reviewer this affects mt business directly, causing loss of revenue. STEAM needs to repair their code sending process or ELIMINATE THE PROCESS.

• Initial Complaint

  Date:05/03/2025

  Type:Billing Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Dear BBB,I am filing a formal complaint against Valve Corporation (Steam) regarding their unreasonable denial of my legitimate account recovery request. Below are the details:1. Account Issue My ********************** account (Username: *********** became inaccessible after accidentally removing Steam ************ authentication.The account was purchased from a third-party seller who has since deactivated the original email *************************** leaving me without access to the initial verification method.2. Proof of Ownership Provided Despite submitting extensive evidence, Steam Support has repeatedly denied my recovery request. I provided:? Current linked email: ********************* Verified phone number: *********** ? Multiple transaction records (attached screenshots)? Account ******************* history 3. Unfair ************* Support Steams responses appear automated and inflexible, ignoring clear proof of ownership.Their refusal violates reasonable consumer rights, especially since the account contains paid **********************/inventory.4. Requested Resolution ?? Immediate restoration of account access to my current email/phone.?? A human-reviewed appeal process for legitimate ownership cases.Attached Evidence:Transaction receipts Email correspondence with Steam Support Account verification screenshots Sincerely,

  Customer Answer

  Date: 05/26/2025

  My name is ***** **. I need your help, please assist me.

• Initial Complaint

  Date:05/03/2025

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am filing a complaint against Valve Corporation regarding their platform's facilitation of Grinding Gear Games' (GGG) wrongful bans and refusal to provide fair dispute resolution in Path of Exile II.On 4-30-25, my account was banned under false allegations of third-party software usage, despite never engaging in such activity. I appealed with supporting evidence, but GGG stonewalled my case, denying my appeal without explanation or proof of wrongdoing.Consumer ****************************** Responsibility:- My purchases of digital goods through Steams platform are now inaccessible due to GGGs unjust actions.- Valve profits from transactions made in Path of Exile II, yet allows developers like GGG to deny customers access to paid content without fair review.- GGG told me I could create a new account if I wanted to keep playingwhich contradicts their own claims that I violated Terms of Service.Attempts to Resolve:- I filed a complaint with the Washington State Attorney General, as GGG is refusing to fairly resolve consumer disputes.- I reached out to GGG support multiple times, but they dismissed my case without transparency.- I posted on Reddit and Steam to raise awareness, yet GGG remains unresponsive.Requested Settlement:I request either a full refund for purchases I can no longer access or the reinstatement of my Path of Exile II account. ******************** should intervene and investigate Grinding Gear Games' business practices to ensure Steam does not facilitate unjust bans that harm paying customers.Attached Evidence: Screenshots of my ban, email exchanges, and records of my transactions.

• Initial Complaint

  Date:05/02/2025

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This is for a Steam video game account. Account name is **********. I changed my phone number and the associated verification methods are not working. I am unable to access my account. I get continual "we cant process your request right now errors". I have tried everything they have asked and I am unable to access my account for which I have paid a great deal of money. There is absolutely no way to reach a human to resolves the issue.