Furniture Stores
Ashley Furniture HomeStore StoneledgeHeadquarters
Reviews
This profile includes reviews for Ashley Furniture HomeStore Stoneledge's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 371 Customer Reviews
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Review fromJeanette L
Date: 07/21/2022
1 starJeanette L
Date: 07/21/2022
I purchased a twin mattress and loft bed frame. My family and I were lied to about delivery details and assembly options. I explained the entire experience from beginning to end on google review. I am unable to share that information here because of the character limit. If you truly take these matters seriously, I urge that you read the review I left of google for the Ashley furniture store located on Rosedale Hwy in Bakersfield CA. I was shocked on delivery day when I only received my mattress. I was able to get an explanation from the agents on the delivery phone number. It was almost impossible to speak to someone from the store location for an explanation as why we were lied to. When I was finally put through to costumer service from the store the associate I spoke with was rude, spoke over me, lied about me not wanting to pay a delivery fee, and hung up on me when I asked her to stop interrupting me. Completely unacceptable and unprofessional. These are not the only issues I had while speaking with this associate. In the end, through my personal experience, it seems as though this “business” is only looking to make a sale. The manager assured me of the types of training their sales associates receive, as well as their customer service members. If that is, for once, the actual truth, it seems as though these associates need to be assessed every so often to ensure they are meeting those expectations. The staff members at this location clearly are not. I do not recommend Ashley Furniture to anyone, nor will I ever do business with them again. I am not looking for a response or apology from them. I am simply warning other families with children and parents who work full time. This is NOT the place to spend your hard-earned money, please go elsewhere. Again, I cannot urge you enough to read the review I left on google. I purchased a twin mattress and loft bed frame. Form reading the reviews below it seems I am not the only person with this exact experience.
Ashley Furniture HomeStore Stoneledge
Date: 07/22/2022
Thank you for contacting Ashley Furniture *************** We appreciate that you have notified us regarding your concerns. We take these matters seriously and want to ensure all issues are resolved in a timely manner. We will address these concerns with our HomeStore ************* team. It looks like per the consumer request, the order was cancelled, and on 07-21-22 a refund was processed back to the original form of payment. The refund receipt was emailed to the consumer, which may have gone to their spam folder.Regards, Ashley Furniture *********** **** JD
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