Business Profile

Department Stores

Blain's Farm & Fleet

Headquarters

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Blain's Farm & Fleet's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

39 total complaints in the last 3 years.
4 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:01/21/2024
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On 1/21/2024 I took my vehicle in for tires and alignment they told me it was going to take 2 hrs ended up taking 3 whe. I get the vehicle back the alignment wasnt properly done after talking with the so called technician and store manager they told me there nothing they could do for me a refused to refund me the $100 for the alignment they also sold me on tpms senor hardware which is not replaceable on my vehicle
Business Response
Date: 01/22/2024
I spoke with ****** the Service Center Manager and he spoke to ****************** this morning and they are rectifying the issue in the store. Please reach back out if you are not able to come to a resolution.
Customer Answer
Date: 01/22/2024
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Regards,

***************************
Initial Complaint
Date:01/01/2024
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Blains Farm & Fleet changed my oil and plugged a hole in my tire on 11/29. Less than 48 hours later, my car stalled on the side of ******* Dr. (a very busy road). My vehicle was initially taken to Blains but then had to be towed to *********** Dealership. It was confirmed by the dealership that the staff member at Blains did not remove the plugs from the oil filter kits made for my vehicle. My car was starved of oil and eventually, a plug was sucked up into my engine. Gaskets, my starter and engine were completely destroyed. I had been in touch with the service manager, ***, regarding the incident. He seemed to insinuate that I was lying but turned over the information to ******************* ****, the insurance provider, got in touch with me within a day. I received all of the documentation from ******* and email it to her. I requested reimbursement for towing bills and a rental car, as well as them paying for the damage that they caused to my vehicle. **** never gave me a solid answer, but always said she had to review my case and numbers. After over a week, they had an adjuster ***** my vehicle. I got in touch with the adjuster a few days after his visit with my car and he informed me that it was 100% Blains fault and my case had been approved for repair. He also stated that Blains was fighting tooth and nail but there was no denying what they had done. I finally got my car back on 12/29. But not because it took a month to fix my car, they didnt start on my car until the third week of December. Everything was prolonged due to ****************************** trying to fight me.Blains did pay for my vehicle to be fixed.But I am requesting reimbursement for my towing bills, my car insurance and car payment for the month of December (because I didnt even have my vehicle to use) and for half of my rental car fee.Not only was I inconvenienced by the staff members careless mistake, but I was out in a dangerous situation when my car stalled. No one has apologized to me.
Business Response
Date: 01/02/2024
We send our apologies that this incident occurred. **** is correct in stating that we have covered all expenses for her repairs. ********************* will also be refunding her the towing fees and rental car fees. However, since her car payment and insurance are normal monthly expenses, this is not covered.
Customer Answer
Date: 01/02/2024
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Regards,

***********************
Initial Complaint
Date:12/18/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Online purchased a ******* arctic jacket on 12/3/2023. Found out today, 12/19/23, that Blains did not put my street name on the package so it was delivered back to them today. I called customer ********************** at 8:30 this morning and told the woman that I need to have the item found and overnighted to me because I need it for 12/22/23. She said she would pass the info on. By 1pm I had not heard back from Blaine so I called Customer ********************** back. I reiterated what happened. ***** said that it takes ***** hours for someone to look in to a problem. I said I do not have ***** hours. I said I need to talk to the shipping Mgr so he can find the item and overnight it. ***** said he doesnt have their phone number nor any other number for escalation of my issue. No supervisor, no Mgr, nothing. In other words, there is no customer **********************. These people take your number and thats it. The icing on the cake was when ***** told me they are having a lot of problems like this with orders so he doubts anyone will look at this in time for me to get the item I ordered on DECEMBER 3rd!!!! No apologies. Nothing. That jacket was my sons Christmas gift. Now he has nothing. All because of Blains incompetence and zero customer **********************.
Business Response
Date: 12/19/2023
I am very sorry to hear of the issue this customer is facing. I see when she entered her address on the website, she didn't fully put in the street name. We do have an address verification on the site as well that was bypassed when the order was placed. Therefore, the shipping carrier sent it to the address that was entered on the order. My apologies that our shipping department did not catch this. I do see that the customer worked with **** today in customer ********************** and is giving her a full refund. We do have an escalation process that I am sorry was not followed in this situation. I will be sure this associate knows how to escalate any issues going forward. Thank you for giving us the chance to make this up to you.
Customer Answer
Date: 12/19/2023
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.

it is Blains shipping departments responsibility to check for address completion. I put my complete address in. The same address was used for billing and they had no problem charging my card with the address! *****, in customer **********************, said they were having problems with customers products getting returned. So clearly this is a Company problem. Blain did NOT refund my money in its entirety. They kept the shipping charge! Terrible lack of customer ********************** and incompetent shipping personnel. Everyones order that was returned to sender, including mine, should have shipping refunded!

Regards,

*************************
Business Response
Date: 12/19/2023
I checked with **** that handled this issue and she did refund your shipping charges this morning, You will see that refund in the next 3-5 business days. My apologies that it was not refunded when we refunded the jacket. I do apologize for the miscommunication. As a safety measure we do ask to verify your address when it is entered at the time of the order. I attached an example of what you received when placing this order. Since you did not edit the address, we shipped it to the address you gave us. In the future, please make certain you verify the shipping address before proceeding.
Initial Complaint
Date:12/15/2023
Type:Delivery Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I ordered online with a shipping address of a personal mailbox at a *** Store. I get all of my packages there because they sign for them, secure them, and it's very convenient. Farm and Fleet said they won't ship to my address, even though it's on my driver's license, bank accounts, and credit cards, including the one I used for payment.I've never dealt with this from a seemingly endless amount of businesses.
Business Response
Date: 12/18/2023
On 12/16/2023 an email was sent to the customer requesting that he calls customer ********************** with any questions regarding his order cancellation. If he had called us, we could have explained to him that we needed to verify some information to rule out any fraudulent activity happening on his card. At that point we would have verified his address was legit and would have shipped the order. Going forward, if he does place an order with us again and this happens, he should call customer ********************** so we can work through this with him. Thank you.
Customer Answer
Date: 12/18/2023
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.

I called customer ********************** immediately after my order was canceled. I was told that my issue would be escalated. I have previously shared how this escalation led to my being informed that my address is freight forwarding (Not true!) I was never offered the opportunity, or given the notion to call or email any verification information. I was told specifically that my address is invalid, and that's the end of it. Please read the email from your employee '*******'.

Regards,

*************************
Business Response
Date: 12/18/2023
Please contact ********************* at 608/754-28214 Ext ****. She is aware of this situation and needs to verify some information with you.
Customer Answer
Date: 12/18/2023
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.

Farm and Fleet is a mess. They told me how wrong I am and that my *** Store personal mailbox is a freight forwarding address. Next, in a strange twist, they offered to sell me the same item that they have been preventing me from buying. I spoke with ***** who is supposed to be a 'Customer **********************' specialist. She certainly is not equipped to be in this role. She made one excuse after another, and didn't attempt to the least bit helpful.

Regards,

*************************
Business Response
Date: 12/19/2023
Hi **** - Thank you for sharing your thoughts regarding your last interaction. I apologize your issue was not resolved. Please note we partner with a risk management company to ensure our customers are not having fraudulent activity on their credit cards. That is why we were so very hesitant to ship your item out. Your address is often used by freight forwarders. However, since you are not a freight forwarder and to apologize for the confusion, I am having a pizza pizazz shipped to you at no charge. I will email you the tracking information as soon as I get it.
Customer Answer
Date: 12/19/2023
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Regards,

*************************
Initial Complaint
Date:11/29/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
11/28/23. I did an online order. I was told the order was ready for pickup. I go to pick it up and after 25 minutes of waiting Im told they are picking my order. After almost ************************************************************ I need to go talk to the manager because over HALF my order was out of stock and I would need to get a refund. The manager told me that the night staff probably gave your order away. How is this okay?? She said its anongoing issue. My dogs are now out of food and I have to find a replacement supplier.
Business Response
Date: 12/04/2023
Thank you for giving us the opportunity to correct this situation. ******************** did contact our customer ********************** department and worked with ***** on a resolution. At this time, this matter has been resolved.
Initial Complaint
Date:11/03/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On 11/3/23 I placed an order for 2 iron out products totaling ***** they confirmed the order and took the money from my account only to turn around and cancel the order for no good reason fraudsters
Business Response
Date: 11/06/2023
This order was completed and shipped out on November 4, 2023.
Initial Complaint
Date:10/06/2023
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On 30 Nov 22, I placed an order for delivery and there was NO delivery fee. On 6 Feb 23, I placed an order for delivery and did not look at the total very closely assuming that the delivery fee was just like it was with my previous order. On 18 Mar 23, I went to place an order for delivery and realized there was a delivery fee of $21.50 added to the order. Quickly changed the order to pick-up and the fee disappeared. Went back to look at previous orders and noticed a delivery fee was also added to my order in Feb. When did F&F start charging a delivery fee? And how did you notify your customers of this change? That is a huge delivery fee - especially when the driver DID NOT follow the special instructions that were added to my February order. My order was piled on the step directly in front of my door instead of on the front porch as requested. Definitely not worth the delivery fee - especially when the store is ONLY 11 MILES from house.There were no e-mails or alerts on the website notifying customers of the change - that customers were now charged a delivery fee. Yes, I could have noticed it at checkout, but was in a hurry to place the order and was not expecting there to be a delivery fee since there wasn't one with my previous order. It was very sneaky on F&F's end to slip that delivery fee onto orders. Also, my special instructions WERE NOT followed by the delivery service. And now the website states "Rewards Members Get Free Same Day Delivery when they spend $49 or more on Pet ***************** My 6 Feb 23 order would have qualified for free delivery.I am asking for a one-time courtesy refund of the $21.50 delivery fee from my Feb 23 order. This may not seem like a lot of money to some, but that is a lot for me. I have been a loyal F&F customer for years and would like to continue shopping at a more local store vs big chains. A refund of $21.50 would be greatly appreciated!Thank you!
Business Response
Date: 10/09/2023
On Friday October 6th, Customer ********************** emailed a $25 gift card to reimburse the delivery fee. Please note going forward, unless there is a current promotion, we always charge a delivery fee. The great news is many of the orders you have placed did qualify for that free delivery promotion. Be sure to verify if you are getting a delivery charge or not before submitting the order. Thank you for being a valid customer.

Customer Answer
Date: 10/09/2023
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Regards,

***********************
Initial Complaint
Date:09/25/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
The retail outfit in question, is refusing to honor a "warranty repair" pertaining to my vehicle, the service in question is a front brake pad(s) & rear brake ****************** I drove my vehicle to this business on Sunday morning 8/20/23 for a brake **************** change. After the inspection was completed and oil change as well, I was informed by the ********* employee that the front brake pads were at 1/2 life & the auto **** technician recommended the front brake pads be replaced. Furthermore, I was advised that the rear brake ************* were in need of replacement. I was told that the parts for front & rear axles would need to be ordered & the parts would be in stock at the store the next business day. I then informed the auto service employee to order the parts necessary for the front & rear brakes, and that I would be seeking the repair under ************* could discuss this in further the next day.I made an appointment to return the next business day, Monday 8/21/23 @ 5pm & was advised by the auto service employee that his auto service manager stated that the rear brake ************* would be replaced under warranty however the front brake pads would not be replaced/repaired. I was also advised that once the rear brakes are completed, the auto service **** manager would not honor any other future work on this vehicle & to take my business elsewhere. After leaving the store, with what I would still question if any work was in fact completed, I continue to still have squeaking brakes when I push the brake pedal upon stopping at a light or stop ******** still continue to have pulsating/shaking of the steering wheel also when pushing on the brake pedal. This is either due to the front brakes not being replaced, as originally requested and/or because the rear brakes were in fact never done yet I may have been misinformed that the rear brakes were replaced. I filed a complaint on the store website, days later an employee from Corp called & offered 0!
Business Response
Date: 09/21/2023
**************** originally had both front and rear pads and rotors replaced on 5/20/20 at mileage of ******. At that time the brake pads had a lifetime limited warranty, the rotors had a one year warranty and labor had 12 months/12,000 miles. *** brakes were replaced again on 6/19/21 with the parts being warrantied and labor was charged to the customer mileage was at ****** miles. On 4/3/22 the rotors were resurfaced at no charge mileage was 75,479. On 10/1/22 the brakes pads and rotors along with calipers were replaced at no charge for parts or labor at mileage of 81,853. On 8/21/23, the rear pads and rotors were replaced at no charge (parts and labor) at mileage 96,935.
Our labor warranty period is 12 months/12,000 miles. *** last date and mileage of any labor payment was 6/19/21 at mileage ******.

On 8/29 **************** spoke to the Regional Manager. *** offer was extended that the customer could elect to have brake repairs completed at a facility of his choosing, and bring back our parts and receive a full refund on the original purchase price of the parts. *** labor portion of the warranty expired 6/19/22 at ****** miles.
Customer Answer
Date: 09/23/2023

Complaint: 20557260

I am rejecting this response because:
As the Business has stated, the parts come with a limited LIFETIME REPLACEMENT WARRANTY. The parts are not manufactured from the place of where the services were rendered, however the parts are SUPPLIED & INSTALLED from the place of where services were purchased & rendered. With that being said, as you can see in the documentation that has been attached to this response, you will see dates of when said brake services were completed & if you do the math from the dates you will see that labor & parts should've been done for FRONT & REAR BRAKE PADS/ROTORS this most recent time from the last time the brakes were worked on at this place of business.
I am not looking for financial gain, I am simply looking to have my car's brakes (FRONT & REAR pads/rotors, etc) COMPLETED TO OEM SPECS & IN SAFE WORKING ORDER.
I will only agree to having the brakes completely repaired/replaced otherwise to have the cost of what it would be at ANY BRAKE REPAIR PLACE OF BUSINESS to be sent in a check or credit card gift card so I may have my brakes done at another place of business at their cost.
Sincerely,

*************************
Business Response
Date: 09/27/2023
Our written warranty covers parts installed (unless specified differently) and labor for 12 months/12,000 miles, whichever occurs first. This warranty is provided alongside the invoice at time of service.
**************** last paid for labor on the front brakes 6/19/21 @ ****** miles (26 months/31,000 miles elapsed). Labor on the rear brakes was last paid on 5/20/20 @ ****** miles (39 months/47,000 miles elapsed). Parts were last paid on 5/20/20 @ ****** miles (39 months/47,000 miles elapsed).
We have extended warranty consideration outside of the written warranty several times for ****************, but have been unable to meet his expectations. Our offer remains the same: we will buy back any brake parts returned, at the original purchase price. These amounts are $199.97 + tax for the front brakes, and $157.97 + tax for the rear brakes.
Initial Complaint
Date:08/30/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I bought these calming treats for my dog,they made her extremely sick! I tried numerous times to return and I keep being told no! I just want my money back! I spent nearly 30 dollars on these and shouldnt be forced to just accept that I wasted money! Please refund me!Order # ********
Business Response
Date: 09/05/2023
We are sorry to hear your dog got sick from our product. We have issued a full refund on 9/1 and you should expect to receive it in your account by the end of the week. Thank you.
Initial Complaint
Date:08/01/2023
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
My package arrived from ******* farm and fleet on July 1, 2023. The box was in fair condition but the 54oz tin of Virginia Peanuts was so badly damaged on the bottom of the tin that the vacuum seal was broken! The peanut had a strange taste and texture. I emailed ******* to the address on their website. I sent photos of the damaged tin and requested a refund of the $8.79 + tax. Today, August 1, 2023, is now the 4th time I have contacted them without a response from them! I have read reviews about ******* and many customers are also very unhappy with their lack of customer service! Can you help me get this issue resolved and also request better customer service in their part? Thank you for your valuable time!
Business Response
Date: 08/07/2023
According to our records, we have refunded $9.76 to the customers pay-pal account. We sent an email on August 2nd explaining this. The customer may have submitted this before she got the below email.
From: customerservice <*******************************************>
Date: Wednesday, August 2, 2023 at 10:43:54 AM
To: ************************* <*********************>
Subject: web order #********-refund question [CSE: QsTgkm, TKT: 4irrDg]
Good Morning ****,Thank you for reaching out to ******* Farm & Fleet regarding this order. I was able to pull up your order information and I can see that a refund in the amount of $9.76 has been issued to your PayPal account. If you have not seen this refund on your statement by Friday, I would suggest reaching out to PayPal. I do apologize for any inconvenience this has caused you. If you have any further questions, please do not hesitate to reply to this email, and I will be happy to assist you.

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Blain's Farm & Fleet is NOT a BBB Accredited Business.