Reviews

Review Details

• Review fromChristopher H

  Date: 04/20/2025

  5 stars
  Thank you Rising Design team! Just received our couch and two chairs...Better than expected. Great quality, stunning looks, firm feel now that will soften over time. Completely up-classed the living room with the new set, our friends are ordering now :). Thank you again for the pro customer service, outstanding delivery and all around amazingness. I have a new order coming soon....fan for life. THANK YOU!

• Review fromRachel T

  Date: 04/20/2025

  1 star

  Rachel T

  Date: 04/20/2025

  If youre thinking of ordering from this company, save yourself stress and DONT. It is unacceptable to wait 250 days for an item the company claims youll receive in 3-4 months when ordering, and I was never updated on the delay. After I contacted them when the initial fulfillment window passed I was assured it would arrive within the month but it was in fact over THREE months later. When the item finally arrived after 8 months there were further issues: Rising Tide did not initially honor the promised white glove delivery option and tried to give me a lower level one that only drops the item in a garage, leaving my spouse and me to move the couch to our desired location. Luckily I caught that and it was corrected after I insisted. When we got the couch, the back was under-filled and parts of the leather were sagging/wrinkled. The cushions are too large which the company states is on purpose but looks out of place and slide off easily due to the size. It is also the most uncomfortable thing Ive ever sat on I would rather sit on a park bench, as it would very frankly be more comfortable. Lastly, the company has a 30 day return policy but it has now been over 2 weeks of attempting to return this item and the issue has still not been resolved. The owner has claimed it would be picked up several times but it has not.
  

  Rising Tide Design Co.

  Date: 05/09/2025

  In terms of our cushions, they are quite firm as explained on our site to ensure they retain their shape over time. If we made them nice and soft initially, they'd lose their shape within a year or two. And nothing ruins a gorgeous ************ like sagging cushions. Our frames and leather will last a very long time, and its important our cushions do too. We were behind on this order due to an error on the docket. Once we caught it, we reached out to apologize, comp the order, and provided the updated timetable and tracking. The owner (myself) kept the customer personally updated the rest of the way. Our default delivery is threshold, which includes bringing the furniture inside the home where you want, but not removing it from the box. Keeping the box makes it much easier to return if the customer chooses to do so. The customer lives in a quite small one-bedroom apartment and ordered our full-size sofa. In order to get into the living room, several doors had to be removed. We upgraded the customer to white glove delivery free of charge to assist with this. We try to do the same for any seniors, individuals with disabilities, etc. We have a very generous no-questions-asked 30-day money-back guarantee on all furniture, which we just increased to ************************** return fees of any type. The customer decided to return the sofa and asked that we get it out asap before Easter weekend, as it took up so much space. We told them we'd do everything we could, but it'd be difficult with Easter so close and no box, as wed have to line up a special courier. When we were unable to do so, we kindly went ahead and refunded the order so at least they weren't waiting on the money while we continued to work on lining up a courier. At which point the customer said the transaction was over, they would be donating it to charity instead of returning it to us, and left us this review. We don't know whether they kept it, donated it, or what became of the sofa. We can't guarantee that we won't make mistakes, but we can guarantee that if they are brought to our attention, we'll do everything in our power to make things right. We'd hope that our actions here demonstrated that. If anyone ever has an issue, just let us know and we'll get you squared away.

• Review fromMark E

  Date: 04/18/2025

  5 stars
  I love the product and had a great customer experience with the company. The company was very responsive to my inquiries about timing and followed up proactively to make sure the delivery was seamless. Five stars.

• Review fromLynda M

  Date: 04/16/2025

  5 stars
  I received my Laramie loveseat recently and Im truly impressed with the quality and workmanship of it. Most leather products are supplemented with fabric in unexposed areas, but this is leather throughout, both sides of the seat cushions as well as the seat platform. The color and size of the loveseat is true to the picture from which ordered it. I love it, it is perfect for my sitting room. The people of Rising Tide Design were very helpful in keeping me informed every of stage of this process. It was well worth waiting for, and I could not be happier.

• Review fromAnn S

  Date: 04/14/2025

  5 stars
  We absolutely love our new Rising Tide sofa! It is both human and pup approved. It is firm, well built and absolutely beautiful. There was a delay in shipping, but **** and staff took care of things perfectly. The only thing I don't like about my sofa is that I can't afford 2!!

• Review fromJon D

  Date: 04/03/2025

  5 stars
  I was in the market for a showstopper centerpiece for my room. Something that could even outlive me. Not the cheap fast Furniture of today. After receiving my Chesterfield sofa I was BLOWN AWAY at the quality, the finish, and the design. This couch will absolutely outlive me. I would definitely recommend this couch, or any of the rising tide design co products!

• Review fromAmanda J

  Date: 03/28/2025

  5 stars
  The experience with Rising Tide Design was 5 star from start to finish! Yes, you wait a little while while your furniture is being built, but the end result is SO worth the wait. I ordered the aviator love seat for my husband's office, and it is such a beautiful, quality piece of furniture. The customer service exceeds expectations as well. Even before I actually placed the order I got a handwritten note from Cole asking if there were any questions I had that he could answer. Once the sofa was delivered he reached out directly to ensure that everything was up to snuff and as expected. I cannot recommend them enough for when you are looking for a unique and high quality piece of furniture.

• Review fromManny E

  Date: 03/21/2025

  5 stars
  We are blown away by the quality of the couch. It looks incredible and is very well-made. The couch is very firm- we got the Chesterfield with the tufted bench. We personally love that feel and I have to say it’s the most comfortable couch I’ve ever had. The folks at rising tide are great and took great care of us. It took a little longer to get the couch than we expected, so factor that into your timeframe. The team was good about communicating to us and the couch was more than worth the wait and we will absolutely buy from them again. Thanks Cole, Deep, and team!

• Review fromRyan D

  Date: 03/12/2025

  5 stars
  Excellent Customer service! I had some minor issues with the couch and chair we purchased. I was not expecting the response rate and action that was taken to remedy the situation. Both were above and beyond! Quick replies to emails and more than adequate solutions. It's obvious they care about the product and the customer satisfaction.

• Review fromEllen M

  Date: 03/06/2025

  5 stars
  Our Rising Tide couch met our expectations; it is made well and looks great in our space. However, their customer service was what really impressed us. The team at Rising Tide communicated in a clear and timely fashion, and addressed all of our concerns. This is a company with integrity, which is a rare commodity these days!