Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:01/30/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Dobberstein law firm is representing an out of business debt collector and they did an illegal garnishment notification to my employment I had told them the business salsander enterprise is no longer in service and they are still going through the process to collect debt on behalf this debt collector

  

  Business Response

  Date: 01/31/2025

  Due to privacy laws and the ****** we cannot confirm or deny if the consumer has an account with our firm, due to the public nature of this forum. We encourage the consumer to contact our firm directly by phone at ************ or by email at *************** to discuss any concerns. 

• Initial Complaint

  Date:01/28/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Due to HIPPA law you can not access personal medical records. They got access and are sueing a family member for a crazy amount that doesn't add up due to there invoices. Asked for itemized list and it was a bunch of letters that made no sense. Called one day to talk to lawyer and receptionist said she would put us thru and never did They are scammers and need to be caught!!!

  

  Business Response

  Date: 01/29/2025

  Due to privacy laws and the ****** we cannot confirm or deny if the consumer has an account with our firm, due to the public nature of this forum. We encourage the consumer to contact our firm directly by phone at ************ or by email at *************** to discuss any concerns. 
  

• Initial Complaint

  Date:01/09/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I received a legal hold on my and my husband account ********** When I called the attorney office they couldnt tell me what the original debt was . First they said ********************* I then let them Know that that was my mortgage Company and it was sold to specialized loan services and that I had sold the house . Then she asked me to hold she can back and said it was a credit card for ******* and 4000 plus in interest. I ask for the original debt. She was supposed to email me what she had. I have not received anything. I called General circuit court in ******* they said it was ************* I have never had anything from rental center and they said it was from 2004. In 2004 I was diagnosed with breast cancer unemployed and on disability. This money is due to come out of my account January ******* and this is not a debt I owe and Im not getting any satisfaction from the collection agency to fix it. I also was informed that because Im on disability they were not supposed to touch my funds. Is the anyway you can assist me with this scam.

  

  Business Response

  Date: 01/10/2025

  Due to privacy laws and the ****** we cannot confirm or deny if the consumer has an account with our firm, due to the public nature of this forum. We encourage the consumer to contact our firm directly by phone at ************ or by email at *************** to discuss any concerns. 
  

  Customer Answer

  Date: 01/10/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  [Please type your response here.]
  I give permission for the BBB to ask for any information needed to resolve this matter they still have not answered any messages or returned any calls even from my attorney. This company is very bad with communication that is why I had no acknowledgment of this debt. Now they have a hold on my accounts and are trying not to settle . The Funds are due to be taken out on 1/13/2025. That is why I feel they are trying to hold out until the payment has been paid.
  Regards,
  
  ******* *******

  

  Business Response

  Date: 01/15/2025

  While we understand the debtor's concerns, our office is in communication with her attorney. We have requested additional information from her attorney in order to swiftly resolve this matter. 

  Customer Answer

  Date: 01/29/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  [******-******,
  
  
  The release for the account ending in 5353 has been sent to ********** from the Shelby ************* style="-webkit-tap-highlight-color: transparent;">
  We mailed the requested documentation to your client on January 9th, the same day she called and requested it. My office mailed notice when the account was placed with my office in September 2024, as well as notice of assignment of judgment in October 2024. 
  
  
  Additionally, the prior firm noted they received a call from your client on July 15, 2008, where she informed them that she was unable to pay the account at that time. 
  
  
  My client is willing to settle this matter for the $5,013.66, and withdrawal of the BBB complaint.
  
  
  
  
  ******* A. *******
  Associate Attorney
  Dobberstein Law Firm, LLC
  *******************************************************
  **********, ** 53005
  Phone **************
  Fax **************
  ************************  
  
  THIS FIRM IS A DEBT COLLECTOR.  THIS FIRM IS ATTEMPTING TO COLLECT A DEBT AND ANY INFORMATION OBTAINED WILL BE USED FOR THAT PURPOSE.
  
  To make a payment online, please visit ****************************.
  If you would like to stop receiving emails from our office, please reply all to this email and message "STOP". You may also email "STOP" to *************************
  NOTICE: This e-mail message is for the sole use of the intended recipient(s) and may contain confidential and privileged information. Any unauthorized review, use, disclosure or distribution is prohibited. If you are not the intended recipient, please contact the sender by reply e-mail. Please virus check all attachments to prevent widespread contamination and corruption of files and operating systems. Nothing contained in this message or in any attachment shall constitute a contract or electronic signature under the Electronic Signatures in Global and National Commerce Act, any version of the Uniform Electronic Transactions Act or any other statute governing electronic transactions. =====================================
  IRS Circular 230 Notice: To ensure compliance with requirements imposed by the **** we inform you that any U.S. tax advice contained in this communication (including any attachments) is not intended or written to be used, and cannot be used, for the purpose of (i) avoiding penalties under the Internal Revenue Code or (ii) promoting, marketing or recommending to another party any transaction or matter addressed herein.
  
  
  
  
  From: ********* ******-****** <*************************************>
  Sent: Thursday, January 23, 2025 3:47 PM
  To: ******* ******* <************************>
  Subject: Fwd: Matters
  
  Please see my clients amended offer attached. 
  
  Savage Law Firm, PLLC
  ********* ******-******,
  Tax, Estate & Entertainment Attorney, & 
  Notary State of *********
  P.O. Box 172001
  *******, **  38187-2001
  P: ************ ****NEW PHONE NUMBER
  F: ************ ***** NEW FAX NUMBER
  E: *************************************
  
  W: ********************* 
  Twitter: @Madeleinesavag4
  
  
  Important Notice
  This e-mail may contain privileged and confidential information and is intended only for the use of the specific individual(s) to whom it is addressed. If you are not an intended recipient of this e-mail, you are hereby notified that any unauthorized use, dissemination or copying of this e-mail or the information contained in it or attached to it is strictly prohibited. If you have received this e-mail in error, please delete it and immediately notify the person named above by reply e-mail.
  
  
  
  
  
  ---------- Forwarded message ---------
  From: ******* Johnson <*****************************>
  Date: Wed, Jan 22, 2025 at 2:13?PM
  Subject: Matters
  To: ********* ******-****** <*************************************>
  
  
  I ******* ******* would very much like to resolve this matter to all satisfaction.  Therfore if the Collector would like for me to remove my BBB Complaint.  I  am asking that I only be responsible for debt not interest because of the Maturity of the debt , my life situations, and the fact that I was  not  informed of this case at all. Remind you this debt is 44 yrs old and there is supposed to be several accounts some I'm not even aware of and there is not a lot of information.  The collections sent me some old papers they pull together but like in the beginning  I am still uninformed to my satisfaction. 
                            .      .. ******* Johnson 
  
  Delete
  Move to
  Forward
  Reply
  type your response here.]
  
  Regards,
  
  ******* *******

  Customer Answer

  Date: 01/30/2025

  I REJECT THE RESPONSE BECAUSE WE HAVE NOT RESOLVED THIS MATTER . I HAVE NOT RECEIVED TO MY SATISFACTION ANY CORRECT INFORMATION OF THIS DEBT THAT IS SUPPOSED TO BE ATLEAST 44 YEARS OLD. THE INFORMATION SENT TO ME WAS NOT OF THE ORIGINAL DEBT BUT PAPER PUT TOGETHER BY THE COLLECTOR. IT WAS ALSO OFFENSIVE TO ME THAT MY ATTORNEY WAS TOLD THEY WOULD SETTLE  FOR 5000 IF I WOULD DROP MY BBB COMPLAINT.WHY WOULD I AGREE TO THIS WHEN THEY SAY THE ORIGINAL DEBT WAS 2000+ AND 4000 +WAS THE INTEREST.  WHERE DID THIS INTEREST RATE COME FROM HOW DID THEY COME TO THIS FIGURE. I AM ON SSI DISABILITY  AND CAN'T AFFORD TO JUST GIVE MONEY AWAY LIKE THIS.                    

                              THANK YOU  

                             ******* Johnson 

  

  Business Response

  Date: 01/31/2025

  Due to privacy laws and the ****** we cannot confirm or deny if the consumer has an account with our firm, due to the public nature of this forum. We encourage the consumer to contact our firm directly by phone at ************ or by email at *************** to discuss any concerns. 
  

  Customer Answer

  Date: 01/31/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  [I AM NOT SATISFIED WITH SETTLEMENT OFFER 
  
  Regards,
  
  ******* *******

• Initial Complaint

  Date:01/09/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have paid consistently up until 6 months ago and they have added over $500 to what I owe them when they said my payments were paused last we spoke.

  

  Business Response

  Date: 01/10/2025

  Due to privacy laws and the ****** we cannot confirm or deny if the consumer has an account with our firm, due to the public nature of this forum. We encourage the consumer to contact our firm directly by phone at ************ or by email at *************** to discuss any concerns. 
  

• Initial Complaint

  Date:11/25/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company garnished my washes back in October 2023 for the total amount of ******. However, only one paycheck was garnished because I was exempt from garnishment. The amount of the garnished payment was ******, leaving a balance of ******. After the garnishment was stoped, I called the company directly to set up a payment plan to pay the balance off. I paid the balance off as scheduled. On Nov 22, 2024, I reviewed another wage garnishment of over $800 including additional court cost and filing fees. I never received any kind of communication from this company about any outstanding balances. I dont understand how it took them over a year to file another garnishment against me and how the courts just sign off without verification. I have been getting garnished for this depth since 2012.

  

  Business Response

  Date: 11/26/2024

  Due to privacy laws and the ****** we cannot confirm or deny if the consumer has an account with our firm, due to the public nature of this forum. We encourage the consumer to contact our firm directly by phone at ************ or by email at *************** to discuss any concerns. 

  Customer Answer

  Date: 11/26/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  [Please type your response here.]
  
  Regards,
  
  ****** *******

• Initial Complaint

  Date:11/22/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 10/30 I contacted ***** regarding a garnishment from a fraudulent account opened in my name I was found to be exempt from the garnishment and a letter was supposedly sent to my employer to stop it when I received my next check on 11/13 the garnishment still took out and I contacted again finally getting a letter sent to my employer and stopping garnishment. Now I need a refund for the overpayment but I'm being ignored and being given incorrect information I've called everyday for two weeks and emailed ***** and am getting no response and when I do get a response it's incorrect information and my payroll still has not received a letter of a refund from dobberstein regarding the refund. This has been extremely frustrating and I continue to be ignored on 11/20 she emailed me back after I informed her I would be reporting them and she responded with incorrect information about my refund stating"The check for the amount of $240.67 dated 10/31 was just received by our office this morning. It has been placed with the appropriate person to be returned. It will be returned to your employer to be disbursed back to you." Which is incorrect its supposed to be ****** that's was paid to them on 11/13 and I responded with that information and have not heard anything back my payroll still has not received anything and all they need is an email conformation from dobberstein stating to refund the garnishment amounts sent to email ************************* this is all I'm asking for it is the holidays and I need my refund for my children.

  

  Business Response

  Date: 11/25/2024

  Due to privacy laws and the ****** we cannot confirm or deny if the consumer has an account with our firm, due to the public nature of this forum. We encourage the consumer to contact our firm directly by phone at ************ or by email at *************** to discuss any concerns. 
  

  Customer Answer

  Date: 11/25/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  I have emailed and called multiple times and left countless amounts of voicemails and still have not received a response or call back.
  
  Regards,
  
  ******* *******

• Initial Complaint

  Date:11/10/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Ive tried to change the payment date of our agreed upon contractual agreement due to a change in living circumstance. Attempting to pay my debt, but they wont allow me to.

  

  Business Response

  Date: 11/11/2024

  Due to privacy laws and the ****** we cannot confirm or deny if the consumer has an account with our firm, due to the public nature of this forum. We encourage the consumer to contact our firm directly by phone at ************ or by email at *************** to discuss any concerns. 

• Initial Complaint

  Date:10/23/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have an account with them that I set up a payment plan. When calling today to let them know when I could make a payment as Im behind, representative told me I had second account for another debt and that a validation letter was sent to me on October 9th. Its October 23d . I have not received any paperwork or knowledge that a second account was added. I think they are not sending me the paperwork so they can take me to court. All the representative said was that theyre getting ready to do something.

  

  Business Response

  Date: 10/23/2024

  Due to privacy laws and the ****** we cannot confirm or deny if the consumer has an account with our firm, due to the public nature of this forum. We encourage the consumer to contact our firm directly by phone at ************ or by email at *************** to discuss any concerns. 
  

  Customer Answer

  Date: 10/23/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  [Please type your response here.]
  
  Regards,
  
  ***** **********

  Customer Answer

  Date: 10/23/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  [Please type your response here.]
  
  Regards,
  
  ***** **********

• Initial Complaint

  Date:09/30/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  They are trying to collect on a debt that is long past the statute of limitations. It was purchased from a bank. The statute is 6 years. It has now been 10 years.

  

  Business Response

  Date: 09/30/2024

  Due to privacy laws and the ****** we cannot confirm or deny if the consumer has an account with our firm, due to the public nature of this forum. We encourage the consumer to contact our firm directly by phone at ************ or by email at *************** to discuss any concerns. 

• Initial Complaint

  Date:09/11/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  They are trying to garnishment my wages for a company that is no longer in business the business name is ***********************

  

  Business Response

  Date: 09/12/2024

  Due to privacy laws and the ****** we cannot confirm or deny if the consumer has an account with our firm, due to the public nature of this forum. We encourage the consumer to contact our firm directly by phone at ************ or by email at *************** to discuss any concerns.