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Business Profile

Magazine Publishers

Best Version Media, LLC

Headquarters

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BBB Accredited BusinessA-Rated by BBB

This business has 1 alert

Complaints

This profile includes complaints for Best Version Media, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see

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    Customer Complaints Summary

    • 155 total complaints in the last 3 years.
    • 47 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:08/28/2022

      Type:Order Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I interviewed with a sales rep who tried really hard to sell me an ad. During the interview, I specifically asked about a cancellation policy, and she led me to believe that it was possible. With the belief I could cancel, I signed a three-year contract. I had a print and online ad. I paid over $400 per month for 6 months, and not one customer came from it. I asked to cancel and was denied. I was ignored for weeks. I asked for verification of my ******* views' and I was ignored. The contract states that I had to have a minimum of ***** ****** views to cancel my ad. They told me that I had over ****** views online in April 2022 and ignored my request for verification, which was requested in May 2022. For all I know, they type out a PDF with any large number and I have no evidence that its honest and accurate. I certainly had no income from the online ad. I am a homeowner in the town this magazine is delivered within, and I have never received one copy. They canceled my ****** ad yet I am forced to pay for the print ad. Over 2 months with a print ad costing $218, and I continue to see no bump in business. I have approximately 27 months left with no way out. This contract is unreasonable, and the magazine did nothing but hurt my business and hog my entire advertising budget. I am a small business with a total of three colleagues.

      Business Response

      Date: 10/03/2022

      We are pleased to report we have resolved our issues with this client amicably.

    • Initial Complaint

      Date:08/17/2022

      Type:Sales and Advertising Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I entered into a contract with Best Version Media Nov. 2021, with the understanding that it was a 12 month contract. Upon signing, I was not provided with a copy of the receipt and was told that should I need to cancel, there were options. Since the sales rep was also a family acquaintance, I was not too concerned. In March, I requested a copy of the contract again, but never received it. In April, I had asked about pausing my contract, as I didnt feel it was the best use of my advertising spend. At which point they said they could pause it for up to 3 months. During that time, my credit card they had on file expired, and they were not able to collect payment after the pause. I had also switched brokerages during this time.With no copy of the contract to this date (after several requests) Im not able to review their cancellation clause or verify what I signed. I have attempted to work with their team but they decided to issue a Notice of Default instead. Their team also claims its a 36 month correct, which I would have never agreed to. I remember being hesitant about 12 months. Im happy to pay for the 3 months up until Aug. 2022, but would like to be given an option to cancel, as my new brokerage does not allow advertisements in all magazines (we have a specific list of publications we can advertise in). As a Realtor, we need to include our brokerage information when advertising as per RECO advertising rules and guidelines. So my question to Best Version Media was, exactly what would I be advertising if not my business? Surely there must be another reasonable solution here.

      Business Response

      Date: 10/26/2022

      We are glad to report this matter has been settled amicably with our client.

    • Initial Complaint

      Date:07/21/2022

      Type:Order Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Company is completely unresponsive to any questions or concerns. I have called more times than I can count and left several voicemails explaining the issue but never get a call back. Requests to discontinue advertising with them is not being addressed at all or in a timely manner, even after explaining that I no long have a business to advertise. I have asked multiple times to cancel my subscription, but continue being charged for this service every month.

      Business Response

      Date: 09/14/2022

      We are happy to report that this matter has been amicably resolved with our client.

    Best Version Media, LLC is BBB Accredited.

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