Complaints

This profile includes complaints for Engine Shopper, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  Engine Shopper, LLC

  2100A E College Ave Cudahy, WI 53110-2803

• 

  Southwest Engines

  406 S Boulder Ave Ste 200 Tulsa, OK 74103-3503

• 

  Engine Shopper, LLC

  2525 East Paris Ave SE Ste 100 Grand Rapids, MI 49546-6191

• 

  SW Engines

  7856 Westside Park Dr Mobile, AL 36695-8541

• 

  SW Engines

  3828 Brannan Dr S Mobile, AL 36693-3905

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/06/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Ordered an engine 4/19/2023 from engineandtransmissionworld.com (EATW) for a 2013 Dodge Charger. They charged my credit card $3180. Their website claims that engines ship in **** days. On 5/8 I received a vague email about a delay. On 5/11 I got another email stating that my engine was "loaded on the truck ready for delivery" and that an email with tracking info will follow shortly. On 5/23 I called their shipping department and the rep told me that my "engine is loading on the truck ready for delivery". I requested to speak to a manager and they transferred me to a line that went to voicemail with a full voicemail box. I called back several times and kept getting the same response and transfer. Eventually a gentleman named **** called me and told me he was a shipping broker and not actually an employee of the company. He was very helpful and told me that he scheduled a pickup but EATW never responded. So, he told me he'd get to the bottom of this and call me back. 30 mins later he called back and explained that EATW received 2 nearly identical orders and must have gotten confused because they only shipped one out. They said they would process my order ASAP and that it would ship out by May 30th. **** promised to keep me updated. May 30th came and went with no word from **** or his coworker *****. Both have stopped responding to my emails and calling EATW directly they give me the runaround, tell me its been escalated and then they transfer me to a manager who never answers the phone. After seeing all the negative reviews all over the internet it is probably chargeback time for me. Despite a *** investigation and class action lawsuit, this company somehow continues to operate. What a scam.

  Business Response

  Date: 06/15/2023

  The complainant purchased a used engine on 04/19/2023 and the complainant is looking for a full refund.
  
  The complainant purchased a used engine on 04/19/2023 and the engine had yet to ship.
  
  After review, we did send the complainant a cancellation request and once the cancelation is authorized, we will issue a refund to the complainant.
  ,
  We do hope this closes the matter and please let us know if you need any further information from us.
  Sincerely,
  Engine & Transmission ********************** Team
  
  

  Customer Answer

  Date: 06/15/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  THESE SCAM ARTISTS ARE TRYING TO GET ME TO AUTHORIZE THE CANCELLATION ON THE ***** SO THEY CAN COLLECT A 25% CANCELLATION FEE. THIS IS LITERALLY A CRIMINAL ORGANIZATION. ABSOLUTELY INSANE THAT THEY ARE STILL ALLOWED TO OPERATE. 
  
  Regards,
  
  *********************

• Initial Complaint

  Date:06/02/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Purchased 2.4 engine for 2014 Terrain. When I received the engine it was installed by a certified mechanic. Took it on test drive and it kept shutting off. Towed it back to shop and found out phaser on camshaft was defective. I called the warranty ***** and was told that I should have called for pre authorization and they would not pay. I understood that and I asked several times about core pickup so that I could receive my core refund. They emailed me that the core pick up was going to be ****** + and instead of me paying a extra ****** for me to keep the core. I told them no way. They had told me several times that they had the paperwork and was just waiting on the carrier. My mechanic listened in on the conversations. All I want is my core refund and the Heck with the warranty, because I will never refer or use them again.

  Business Response

  Date: 06/15/2023

  The complainant purchased a used engine on 04/07/2023 and the complainant is looking for a refund.
  
  The complainant purchased a used engine on 04/07/2023 and the engine shipped out on 05/04/2023.The complainant alleges that the phaser on the camshaft was defective. The complainant also had issues when it came to the core refund and the difference when it came to the core refund.
  
  The specific sections of the Terms and Conditions state as follows:
  1: The engine warranty covers block, heads, and all internals. Bolt-on accessories,wiring and sensors are not warranted.
  
  
  2: Engine warranties are limited to manufacturing defects in the block, heads, pistons,crankshafts, camshafts, rockers, and oil pumps. We do not warranty any attached accessory parts, such as switches, sensors, cables, electronics, belts, hoses,water pumps, manifolds, wire harnesses, valve covers, brackets, flywheel etc.
  
  
  All the Terms and Conditions of the Free Warranty are prominently listed here: ************************************************************************.
  
  After review, the cam phaser is not covered under the Terms and Conditions of the Free Warranty and we would not look to issue any type of refund or warranty service for this issue. If the complainant would like to pay the shipping to the can core shipped back to us, we will credit him back for the core.
  ,
  We do hope this closes the matter and please let us know if you need any further information from us.
  Sincerely,
  Used Engines & Transmissions **************** Team
  
  

  Customer Answer

  Date: 06/15/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  [Please type your response here.]
  I will fax all paper work to bureau. I was told by one representative that there would be no charge for shipping core back. Once again they told me that they were  emailing me the paperwork so I could return core and my ****** core refund would be returned. I spoke with so many different people
  Regards,
  
  ******* ******

  Business Response

  Date: 07/03/2023

  In response to the complaints response about the core return, we did communicate to the complaint that with our process on the core return, they would have to play for shipping and it would be cheaper to them to keep the core and look for other ways to discard it.
  
  The complainant purchased a used engine on 04/07/2023 and the complainant is looking for a refund.
  
  The complainant purchased a used engine on 04/07/2023 and the engine shipped out on 05/04/2023.The complainant alleges that the phaser on the camshaft was defective. The complainant also had issues when it came to the core refund and the difference when it came to the core refund.
  
  The specific sections of the Terms and Conditions state as follows:
  1: The engine warranty covers block, heads, and all internals. Bolt-on accessories,wiring and sensors are not warranted.
  
  
  2: Engine warranties are limited to manufacturing defects in the block, heads, pistons,crankshafts, camshafts, rockers, and oil pumps. We do not warranty any attached accessory parts, such as switches, sensors, cables, electronics, belts, hoses,water pumps, manifolds, wire harnesses, valve covers, brackets, flywheel etc.
  
  
  All the Terms and Conditions of the Free Warranty are prominently listed here: ************************************************************************.
  
  After review, the cam phaser is not covered under the Terms and Conditions of the Free Warranty and we would not look to issue any type of refund or warranty service for this issue. If the complainant would like to pay the shipping to the can core shipped back to us, we will credit him back for the core.
  ,
  We do hope this closes the matter and please let us know if you need any further information from us.
  Sincerely,
  Used Engines & Transmissions **************** Team
  
  

  Customer Answer

  Date: 07/03/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  [Please type your response here.]
  
  Regards,
  No, I will not accept their offer. I feel that if they check they will find the conversation, and who I spoke with. I am now stuck with a core that is worthless. Why not issue my refund and let them decide on what to do with core. I purchased the engine in good faith, and they should honor the refund in good faith. I can have my daughter come and send copies of contract, and a list of all witnesses that listened in on the conversation. I will never use these people again. After replacing phaser, engine is running like a clock.
  ******* ******

  Business Response

  Date: 07/20/2023

  We are happy to hear the engine is running well. In response to the complaints response about the core return, we did communicate to the complaint that with our process on the core return, they would have to play for shipping and it would be cheaper to them to keep the core and look for other ways to discard it.
  
  The complainant purchased a used engine on 04/07/2023 and the complainant is looking for a refund.
  
  The complainant purchased a used engine on 04/07/2023 and the engine shipped out on 05/04/2023.The complainant alleges that the phaser on the camshaft was defective. The complainant also had issues when it came to the core refund and the difference when it came to the core refund.
  
  The specific sections of the Terms and Conditions state as follows:
  1: The engine warranty covers block, heads, and all internals. Bolt-on accessories,wiring and sensors are not warranted.
  
  
  2: Engine warranties are limited to manufacturing defects in the block, heads, pistons,crankshafts, camshafts, rockers, and oil pumps. We do not warranty any attached accessory parts, such as switches, sensors, cables, electronics, belts, hoses,water pumps, manifolds, wire harnesses, valve covers, brackets, flywheel etc.
  
  
  All the Terms and Conditions of the Free Warranty are prominently listed here: ************************************************************************.
  
  After review, the cam phaser is not covered under the Terms and Conditions of the Free Warranty and we would not look to issue any type of refund or warranty service for this issue. If the complainant would like to pay the shipping to the can core shipped back to us, we will credit him back for the core.
  ,
  We do hope this closes the matter and please let us know if you need any further information from us.
  Sincerely,
  Used Engines & Transmissions **************** Team
  
  

  Customer Answer

  Date: 08/01/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  [Please type your response here.]
  
  Regards,
  
  ******* ******

• Initial Complaint

  Date:06/01/2023

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On May 21st I placed an online order for a used transmission My bank account shows I paid this company $2195 on May 22 The invoice number is ****** I tried using the online tracking system but it shows "no order to display".I have tried to send several emails.I have left several messages, and all have unanswered.I would like my $2195.00 refunded.

  Business Response

  Date: 06/15/2023

  The complainant purchased a used engine on 05/22/2023 and the complainant is looking for a full refund.
  
  The complainant purchased a used engine on 05/22/2023 and the engine had yet to ship.
  
  After review, we did send the complainant a cancellation request and once the cancelation is authorized, we will issue a refund to the complainant.
  
  
  We do hope this closes the matter and please let ** know if you need any further information from **.
  Sincerely,
  ******* ********************** Team
  
  

  Customer Answer

  Date: 06/20/2023

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  ***********************
  

• Initial Complaint

  Date:05/31/2023

  Type:Product Issues
  Status:

  UnresolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In January of 2023, I ordered a replacement engine for a 2015 Dodge Journey. It was listed as in stock and would ship within three business days. After those three business days, I received an email about a delay in shipping. After a few weeks of the delay, I reached out asking for a refund because they couldnt give me a date that it would actually ship. They told me that they would cancel the order and send a refund. The refund never came, so i requested a chargeback with my bank. Still never received a refund. The company then told me that if I would cancel the chargeback with the bank they could release the refund to my bank. I went back and forth with the company for approximately three months of being told they were working on releasing the refund. Eventually, the email I received from them told me that I lost and they would not be replying to me any longer. My husband and I are on a fixed income and this was over $3000, and really cant afford to lose that money. I never received the engine or a refund. I would like to get a refund and an apology for it.

  Business Response

  Date: 06/15/2023

  The complainant purchased a used engine on 01/13/2023 and is requesting a full refund.
  
  The complainant purchased a used engine on 01/13/2023 and the order was canceled on 02/01/2023.
  
  After further review, the complainant did do a chargeback which delayed the refund process. After the chargeback was resolved a refund was issued on 6/12/2023 to the complainant.
  
  We do hope this closes the matter and please let us know if you need any further information from us.
  
  Sincerely,
  SW Engines **************** Team
  

  Customer Answer

  Date: 06/16/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  [Please type your response here.]
  I have called and visited our bank and there hasnt been anything refunded or any type of response from the company to my bank or myself. 
  Regards,
  
  Desset ******

  Business Response

  Date: 07/03/2023

  In response to the complainants rebuttal, we would request that the complainant please update us if they have seen the refund returned to their bank.
  The complainant purchased a used engine on 01/13/2023 and is requesting a full refund.
  
  The complainant purchased a used engine on 01/13/2023 and the order was canceled on 02/01/2023.
  
  After further review, the complainant did do a chargeback which delayed the refund process. After the chargeback was resolved a refund was issued on 6/12/2023 to the complainant.
  
  We do hope this closes the matter and please let us know if you need any further information from us.
  
  Sincerely,
  SW Engines **************** Team

  Customer Answer

  Date: 07/03/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear 

  There has still been no refund sent to my bank.
  
  Regards,
  
  Desset ******

• Initial Complaint

  Date:05/31/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  May 3rd invoice was paid called on the 17th was told it will be shipped and tracking number will be provided and on the 18th I was told they still locating the engine and checking on it. I asked for refund since I have getting lies from them for 2weeks. I was sent cancellation form signed them they fraudulently first said we can't refund since payment didn't go thru then they changed the story that payment did go thru then they told me to wait then they took 25% restocking for something that was never processed nor shipped for a total of $632.50.

  Business Response

  Date: 05/31/2023

  The complainant purchased a used engine on 05/03/2023 and the complainant is looking for a full refund.
  
  The complainant purchased a used engine on 05/03/2023 and the complainant cancelled their order on 05/18/2023.
  
  The specific sections of the Terms and Conditions state as follows:
  5: All returned parts or cancelled orders are subject to a 25%handling and processing fees plus customer assumes all shipping costs.
  
  
  All the Terms and Conditions of the Free Warranty are prominently listed here: ************************************************************************.
  
  After review, per the Terms and Conditions of our Free Warranty, since the complainant did cancel their order, they were refunded on 05/26/2023 in the amount of $1897.50 which reflects the 25% handling and processing fee. The complainant did agree to this when they purchased the engine. The complainants request for a full refund was not approved.
  
  We do hope this closes the matter and please let us know if you need any further information from us.
  Sincerely,
  Used Engines & Transmissions **************** Team
  
  

  Customer Answer

  Date: 05/31/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  I believe calls are recorded. I was not informed at the time of cancellation of this of any partial refunds. No reason for restocking fee on an engine that was never shipped. According to your recorded calls I was lied to that engine was shipped and called next day they said no. Nothing will ship until next week. That's when I requested a cancellation. After being lied to. How can be a restocking fee for an order that was never fulfilled. If needed we can go to court.

   
  Regards,
  
  ***************************

  Business Response

  Date: 06/15/2023

  In response to the complainants rebuttal, with the purchase of the engine they were aware of the Terms and Conditions of the Free Warranty which they had the opportunity to read through. If an order is canceled there is a 25% handling and processing fee applied to the refund that goes back to the complainant. Since the complainant cancelled their order, a 25% processing and handling fee was processed,and the complainant was issued a refund accordingly. The complainants request for a full refund is not approved.
  
  The complainant purchased a used engine on 05/03/2023 and the complainant is looking for a full refund.
  
  The complainant purchased a used engine on 05/03/2023 and the complainant cancelled their order on 05/18/2023.
  
  The specific sections of the Terms and Conditions state as follows:
  5: All returned parts or cancelled orders are subject to a 25% handling and processing fees plus customer assumes all shipping costs.
  
  
  All the Terms and Conditions of the Free Warranty are prominently listed here: ************************************************************************.
  
  After review, per the Terms and Conditions of our Free Warranty, since the complainant did cancel their order, they were refunded on 05/26/2023 in the amount of $1897.50 which reflects the 25% handling and processing fee. The complainant did agree to this when they purchased the engine. The complainants request for a full refund was not approved.
  ,
  We do hope this closes the matter and please let us know if you need any further information from us.
  Sincerely,
  Used Engines & Transmissions **************** Team
  
  

• Initial Complaint

  Date:05/12/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  4/29/2023: I ordered an engine for a **** ***** Civic. I paid the price of $1,720 at the time I placed the order. I was told that I would receive an email with shipping information in about one week. I have only received a text containing a tracking #******. There was no mention of what company would be delivering the motor. I have not received any emails nor the merchandise. I have not been given a date that I should receive the order. On 5/8/23, I requested to have the order cancelled. I was told that I would receive an email within the coming hour with instructions on canceling the order. I have still not received any emails from the company. The company advertises that your order should be received within 14 days. Again, I have not received anything from the company.

  Business Response

  Date: 05/22/2023

  The complainant purchased a used engine on 04/29/2023 and the complainant is looking for a refund.
  
  The complainant purchased a used engine on 04/292023 and the engine never shipped out die to the complainant never filling out the shipping form in full.
  
  After review, we did issue a refund in full to the complainant on 05/11/2023 in the amount of $1720.00. the complainant also did file a chargeback on 05/11/2023.
  ,
  We do hope this closes the matter and please let ** know if you need any further information from us.
  Sincerely,
  SW Engines **************** Team
  
  

• Initial Complaint

  Date:05/11/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Date of purchase was 3/29 Dat of supposed shipment is 4/18 Todays date 5/11 They do not have a tracking number. I cannot get ahold of a manager to talk to. They either say he is out of office or unavailable. When asked to get refund they dont send anything via email like they say they do. I paid 3040$ for a service they have not provided. Have called over 30 times to try and speak with a manager. I just want a full refund no "cancelation fee"

  Business Response

  Date: 05/16/2023

  The complainant ordered an engine on 03/27/2023 and is wanting a refund for his order.
  
  The complainant ordered and engine on 03/27/2023 and wants to cancel his order due to the length it has taken to get the engine out to him.
  
  The specific sections of the Terms and Conditions state as follows:
  
  5: All returned parts or cancelled orders are subject to a 25% handling and processing fees plus customer assumes all shipping costs.
  
  
  All the Terms and Conditions of the Free Warranty are prominently listed here: ***************************************************************
  
  After review, due to the delay, the complainant can click the cancellation link within his email that he received, and we will cancel his order. We will look to speak to our management team about The complainants request to waive the cancellation fee,which we will review once we receive the cancellation request.
  
  We do hope this closes the matter and please let us know if you need any further information from us.
  Sincerely,
  SWE Engines **************** Team

• Initial Complaint

  Date:05/08/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I BOUGHT A USED ENGINE FROM SW ENGINES BACK ON 10/11/2022,THIS COMPANY SENT AN ENGINE AFTER 1 MONTH AFTER RECEIVE MY MONEY,WHICH IS ETA WAS 1 WEEK BUT ENGINE CAME BROKEN AND USELESS.RETURN ENGINE TO THEM ON 2/23 TILL NOW NO REFUND YET.

  Business Response

  Date: 05/18/2023

  The complainant purchased a used engine from ** on 10/10/2022 and is requesting a full refund.
  
  
  The complainant purchased a used engine on 10/10/2022 and the order was sent out on 10/28/2022.The complainant alleges that the engine was broken and useless. The complainant had the engine shipped back to ** for an inspection and refund.
  
  The specific sections of the Terms and Conditions state as follows:
  5: All returned parts or cancelled orders are subject to a 25% handling and processing fees plus customer assumes all shipping costs.
  
  
  All the Terms and Conditions of the Free Warranty are prominently listed here: ***************************************************************.
  After review, we did inspect the engine and determined that the engine was useable. We did issue a refund to the complainant in the amount of $1818.75 on 05/08/2023. This refund reflects a 25% handling and processing fee and shipping costs for returning the engine. The complainant did agree to this per the Terms and Conditions of our Free Warranty when they purchased the engine. The complainants request for a full refund is not approved.
  We do hope this closes the matter and please let ** know if you need any further information from **.
  Sincerely,
  SW Engines **************** Team
  
  
  

  Customer Answer

  Date: 05/19/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  [Please type your response here.]
  
  Regards,
  
  *******************

• Initial Complaint

  Date:05/02/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We purchased an engine from Engine and Transmission World (they have numerous names; Engine Shopper, Midwest Auto Recycling) on 5/24/22. We paid for the engine and the labor to have it installed. On or around 11/26/22 the engine completely failed leaving our daughters stranded. We had it towed to our service place. After they ran a diagnostic they found a 4 inch hole in the block. We called Engine and Transmission world and finally after months and months, they sent a replacement engine. In their warranty, they cover parts and labor for 5 years and it states they will pay 100% labor if they have to replace the entire engine (which they did). We had to front the money for the labor because once again it was taking forever to get any type of communication from them and we needed to get this car back to our daughters who are in college.We still have not been reimbursed for the full amount of the labor charges even though they clearly state they cover 100% if they have to replace the whole engine. On 4/25/23, they sent us $600.00 and stated they have paid the labor claim. That payment was only 25% payment on 12 hours of labor. The total labor charge was $4,444.71. We want our money from the labor charge that we paid to have the 2nd engine installed after the first engine they sent lasted barely 6 months. They don't return calls, leave you on hold for hours, and lie about things that they say they have done and haven't. Why is this business allowed to continue scamming people out of thousands and thousands of dollars?***** and **************************************, ** ************

  Business Response

  Date: 05/12/2023

  This complainant should be closed as it is a duplicate of complaint 20007804.
  
  The complainant purchased a used engine from ** on 05/24/2022 and is requesting a refund for installation costs.
  
  
  The complainant purchased a used engine on 05/24/2022 and the engine was shipped out on 06/08/2022.The complainant alleges that the engine failed and was not useable. We did send a replacement engine out to the complainant on 02/06/2023.
  
  The specific sections of the Terms and Conditions state as follows:
  EATW will reimburse the repairer up to $50.00 per hour for the repair of a part or assembly. These charges shall not exceed (a) 100% of the part price as indicated on your original invoice, and (b) applicable numbers of hours derived from labor allowances from nationally recognized labor time allowance manuals.
  
  
  All the Terms and Conditions of the Free Warranty are prominently listed here: ***********************************************************************************.
  After review, we did issue a refund to the complainant in the amount of $600 for 12 hours of labor hours. Per the Terms and Conditions of our Free Warranty which the complainant did agree to with the purchase of the engine, we issued a refund of $50 per hour even if the complainants repair shop charged more. Due to this, the complainants request for a full refund of the installation costs of $4444.71 is not approved.
  We do hope this closes the matter and please let us know if you need any further information from us.
  Sincerely,
  Engine & Transmission ********************** Team
  
  
  

• Initial Complaint

  Date:05/02/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We purchased an engine from Engine and Transmission World (they have numerous names; Engine Shopper, Midwest Auto Recycling) on 5/24/22. We paid for the engine and the labor to have it installed. On or around 11/26/22 the engine completely failed leaving our daughters stranded. We had it towed to our service place. After they ran a diagnostic they found a 4 inch hole in the block. We called Engine and Transmission world and finally after months and months, they sent a replacement engine. In their warranty, they cover parts and labor for 5 years and it states they will pay 100% labor if they have to replace the entire engine (which they did). We had to front the money for the labor because once again it was taking forever to get any type of communication from them and we needed to get this car back to our daughters who are in college.We still have not been reimbursed for the full amount of the labor charges even though they clearly state they cover 100% if they have to replace the whole engine. On 4/25/23, they sent ** $600.00 and stated they have paid the labor claim. That payment was only 25% payment on 12 hours of labor. The total labor charge was $4,444.71. We want our money from the labor charge that we paid to have the 2nd engine installed after the first engine they sent lasted barely 6 months. They don't return calls, leave you on hold for hours, and lie about things that they say they have done and haven't. Why is this business allowed to continue scamming people out of thousands and thousands of dollars?***** and **************************************, ** ************

  Business Response

  Date: 05/12/2023

  The complainant purchased a used engine from ** on 05/24/2022 and is requesting a refund for installation costs.
  
  
  The complainant purchased a used engine on 05/24/2022 and the engine was shipped out on 06/08/2022.The complainant alleges that the engine failed and was not useable. We did send a replacement engine out to the complainant on 02/06/2023.
  
  The specific sections of the Terms and Conditions state as follows:
  EATW will reimburse the repairer up to $50.00 per hour for the repair of a part or assembly. These charges shall not exceed (a) 100% of the part price as indicated on your original invoice, and (b) applicable numbers of hours derived from labor allowances from nationally recognized labor time allowance manuals.
  
  
  All the Terms and Conditions of the Free Warranty are prominently listed here: ***********************************************************************************.
  After review, we did issue a refund to the complainant in the amount of $600 for 12 hours of labor hours. Per the Terms and Conditions of our Free Warranty which the complainant did agree to with the purchase of the engine, we issued a refund of $50 per hour even if the complainants repair shop charged more. Due to this, the complainants request for a full refund of the installation costs of $4444.71 is not approved.
  We do hope this closes the matter and please let ** know if you need any further information from **.
  Sincerely,
  Engine & Transmission ********************** Team