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Business Profile

Used Auto Parts

Engine Shopper, LLC

Headquarters

This business is NOT BBB Accredited.

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This business has 1 alert

Complaints

This profile includes complaints for Engine Shopper, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see

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Engine Shopper, LLC has 13 locations, listed below.

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    Customer Complaints Summary

    • 266 total complaints in the last 3 years.
    • 43 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:03/22/2023

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I ordered an engine from Remans in August of 2022. They sent the wrong engine. I returned the engine to the sender. ****** refuses to refund my purchase. The incorrect engine was returned on 15 September 2022.Repeated call attempts, all ending with me on hold until the call gets dropped. I want my refund, I returned the product (which was the wrong product for my truck), they have their engine, they will not return my money.

    • Initial Complaint

      Date:03/17/2023

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchsed a used engine online from ************************************************* After reading their claim that every engine is compression tested and warrantied for 5yrs I procedded with the purchase. I hired a ASE, certified, licensed shop to do the installation of the engine. This cost me over $2900 to find out the engine that was sold to me was never tested and the proof it was never tested is shown in the included cocuments. At the time of speaking to the warranty **** at used.*******.com I was asked if I wanted to start the warranty process and in my stressful state of anger at the news, from the shop, I agreed to start the warranty process. Unfortunately due to conditions beyond my control, the tech who was doing to work got snowed in for three days so there was no one able to remove the engine. Thereby exceeding the 7 day time limit to return the engine. I tried to seek an extention on the warranty return time limit & was met with complete refusal to consider the situation. after having paid for the engine I asked for the results of the compression test to be emailed to me and was met with qa rude and hostile response refusing to sendme the info. I have been met with complete refusal to work with me on the return of the engine they never tested. my complaint is, since I can prove w/o a doubt they never tested the engine they have violated their own statement that every engine is tested and certified reliable.

      Business Response

      Date: 04/06/2023

      The complainant purchased a used engine from ** on 01/03/2023 and is requesting refund.


      The complainant purchased a used engine on 01/03/2023 and the engine was shipped out on 01/25/2023.The complainant alleges that the engine was bad. The complainant alleges that they started a warranty claim.

      After review, we tried try to pick up the engine on 02/23/2023 and again on 03/06/023 but we were unable to as the complainant cancelled the pickup. The complainant wanted a refund first then return the engine and we first need the engine back before we issue a refund as we need to inspect the engine. Due to this, the Free Warranty is void and the complainants request for a refund is not approved.
      We do hope this closes the matter and please let ** know if you need any further information from **.
      Sincerely,
      ******* **************** Team


      Customer Answer

      Date: 04/12/2023

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.

      [Please type your response here.]  I boght the engine from ************************************************* believing they were a reputable business who lived up the standards set forth by the ****************** Excellence org. ****************************** that they did in fact employ an *** certified tech who did certify every engine before it **** delivered to the consumer. *********************************************** failed in thier own msission to provide a said, steme cleaned,  *** certified engine The photos I have show an engine covered in grase and the invoice from Cook auto care shows the engine was never tested. thje screetshot usedremanns mar 6. 2023 provided shows the *** logo clearly and fraudulently displayed on the website The screenshot used *******  mar ******* shows the *** logo isno longer displayed on the website in an effort to decieve the court should this proceed to small claims. engine Shoppers LLC/ used.*******.com forfeites any claims on conditions of warranty and they did in fact violate their own stated mission as well as violated federal and calif state laws regarding false and misleading advertising as stated in the "unsedremanns notice of claim". 

      .3

      Regards,

      *******************

      Business Response

      Date: 04/26/2023

      Per the complainants rebuttal, since we were not able to pick up the engine for inspection before issuing a refund, the complainants request for a refund is not approved.

      The complainant purchased a used engine from ** on 01/03/2023 and is requesting refund.


      The complainant purchased a used engine on 01/03/2023 and the engine was shipped out on 01/25/2023.The complainant alleges that the engine was bad. The complainant alleges that they started a warranty claim.

      After review, we tried try to pick up the engine on 02/23/2023 and again on 03/06/023 but we were unable to as the complainant cancelled the pickup. The complainant wanted a refund first then return the engine and we first need the engine back before we issue a refund as we need to inspect the engine. Due to this, the Free Warranty is void and the complainants request for a refund is not approved.
      We do hope this closes the matter and please let ** know if you need any further information from **.
      Sincerely,
      ******* **************** Team


      Customer Answer

      Date: 04/27/2023

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.

      [Please type your response here.]

      Regards,

      *******************

      Business Response

      Date: 05/07/2023

      Per the complainants rebuttal, since we were not able to pick up the engine for inspection before issuing a refund, the complainants request for a refund is not approved.

      The complainant purchased a used engine from ** on 01/03/2023 and is requesting refund.


      The complainant purchased a used engine on 01/03/2023 and the engine was shipped out on 01/25/2023.The complainant alleges that the engine was bad. The complainant alleges that they started a warranty claim.

      After review, we tried try to pick up the engine on 02/23/2023 and again on 03/06/023 but we were unable to as the complainant cancelled the pickup. The complainant wanted a refund first then return the engine and we first need the engine back before we issue a refund as we need to inspect the engine. Due to this, the Free Warranty is void and the complainants request for a refund is not approved.
      We do hope this closes the matter and please let ** know if you need any further information from **.
      Sincerely,
      ******* **************** Team


    • Initial Complaint

      Date:03/17/2023

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      We ordered a engine from SW Engines and after installing the engine is bad, we started the claim process and sent in all of the required information, ************** readings, codes ,ect. on 3/3/23 after several calls, emails and following up every day we still haven't received approval for repairs or refund.

      Business Response

      Date: 04/06/2023

      The complainant purchased a used engine from us on 01/30/2023 and is requesting refund.


      The complainant purchased a used engine on 01/30/2023 and the engine was shipped out on 02/22/2023.The complainant alleges that the engine was bad. The complainant alleged they started a claim and submitted all required documentation on 03/03/2023.

      The specific sections of the Terms and Conditions state as follows:
      1: The engine warranty covers block, heads, and all internals. Bolt-on accessories, wiring and sensors are not warranted.


      2: Engine warranties are limited to manufacturing defects in the block, heads, pistons, crankshafts, camshafts, rockers, and oil pumps. We do not warranty any attached accessory parts, such as switches, sensors,cables, electronics, belts, hoses, water pumps, manifolds, wire harnesses,valve covers, brackets, flywheel etc.

      12: Exchanges or Store credits only after the part has been in customer possession for more than 30 days.


      All the Terms and Conditions of the Free Warranty are prominently listed here: ***************************************************************.
      After review, it was determined that the issue with the engine was due to a cam shaft sensor and per the Terms and Conditions of the Free Warranty, we do not cover sensors. Due to this, the complainant is not eligible for a warranty coverage and a refund is not approved.
      We do hope this closes the matter and please let us know if you need any further information from us.
      Sincerely,
      SWE Engines **************** Team


      Customer Answer

      Date: 04/11/2023

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.

      [Please type your response here.]

      Regards,

      *******************

    • Initial Complaint

      Date:03/14/2023

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I order a engine from SWEngines the shipment was taking to long so I cancelled my order. February 20th I cancelled my order it is now March 14th and I haven't received my refund yet they don't answer my calls or return emails. I never received a motor or haven't received my refund!

      Business Response

      Date: 03/24/2023

      The complainant purchased a used engine on 02/03/2023 and the complainant is looking for a refund.

      The complainant purchased a used engine on 02/06/2023 and the engine order was canceled on 02/20/2023.

      After review, a refund was issued in full for $2245.00 on 3/16/2023.
      ,
      We do hope this closes the matter and please let us know if you need any further information from us.
      Sincerely,
      SW Engines **************** Team

      Customer Answer

      Date: 04/04/2023

      Yes it has been resolved 

    • Initial Complaint

      Date:03/07/2023

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      ON JANUARY 09, 2023, I ORDERED A 2007 CHEVEY ******** ENGINE 2.9L FOR $2020.00, DELIVERED FEBRUARY 15, 2023 - WRONG ENIGINE WAS SHIPPED INVOICE# ****** UsedRemanns.com TRACKING ID# ********** TRACKING URL: ************************************************* Phone:********** / ******************* Tel. ********************** Every time I have called regarding wrong engine shipped, the company has given me the run around, disconnected the calls repeatedly, my complaints have never been addressed. I have NOT been able to speak with anyone in management regarding the wrong engine shipped. They put me on hold, with no intent on returning to the phone, for more than 25 minutes. My mechanic has repeatedly called inquiring about wrong engine shipped. They told my mechanic to make a warranty claim on the WRONG engine that was sent. My mechanic and I inquired that they send the correct engine that I ORDERED, and pick up the wrong engine that Used.****** shipped to my mechanic. They continue requiring that I fill out the warranty on the WRONG engine that was shipped. This is NOT the engine I paid for. THIS ENGINE HAS NOT BEEN INSTALL, BECAUSE IT IS THE INCORRECT ENGINE FOR MY TRUCK.THEY, THIS COMPANY Used.****** HAS REFUSED A REFUND AS WELL.SO, USEDREMANN IS REFUSING TO SHIP THE COREECT ENGINE, AND ALSO REFUSING A REFUND THE $2020.00. IN FULL BACK TO ME.

      Business Response

      Date: 03/24/2023

      The complainant purchased a used engine on 01/16/2023 and the complainant is looking for a refund.

      The complainant purchased a used engine on 01/16/2023 and the engine went out for delivery on 02/13/2023.The complainant alleges the engine that was sent to them was the wrong engine.

      After review, the complainant did not submit the *** when ordering so we request that the complainant submit the *** and we then can proceed moving forward. This is not a warranty claim as there is nothing wrong with the engine. You can either email us or reply back to this response with the ***.
      ,
      We do hope this closes the matter and please let us know if you need any further information from us.
      Sincerely,
      ******* **************** Team

      Customer Answer

      Date: 03/28/2023

      [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 

      Regards,

      *************************

      Customer Answer

      Date: 03/28/2023

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.

      [Please type your response here.]

      Regards,

      *************************

    • Initial Complaint

      Date:02/21/2023

      Type:Sales and Advertising Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased a used engine from. It was supposed to be tested and in good shape. I had the engine istalled and drove the car for 3 weeks and put on about 750 miles. I bought the car into a shop to have the oil changed and to have the engine checked out as they require for their warranty. The engine had burned almost all the oil and had low compression. The engine is bad and Im looking for a refund. The company advertises that all there engines some with a 5 year ****** mile parts and labor warranty. I just want what I purchased is a working good engine.

      Business Response

      Date: 03/02/2023

      The complainant purchased a used engine on 11/15/2022 and is requesting a refund.

      The complainant purchased a used engine on 11/15/2022 and the engine went out for delivery on 12/06/2022.The complainant alleges that after 3 weeks from installation, the engine was brought in for an oil change and it was burning oil and had low compression.

      After review, the complainant did file a chargeback on 02/22/2023. We are unable to move forward within the refund process until the chargeback is completed and closed.
      ,
      We do hope this closes the matter and please let us know if you need any further information from us.
      Sincerely,
      SW Engines **************** Team

    • Initial Complaint

      Date:02/10/2023

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I bought a used transmission from ******* ,and the transmission was defective. I activated my warranty as specified and got the repair work done. I sent the bill for the work done on the transmission so I could get the money back for the work done. They sent me an e-mail later, saying they are not going to honor the warranty. I would like them to either honor the warranty, or at least give me the money back that I paid for the transmission, which was $1,245.00. They made up some excuse saying the work wasn't authorized, and that it didn't have a filter, it was authorized, and I have the receipt for the *********** they are not answering my phone calls to get this resolved.

      Business Response

      Date: 03/03/2023

      The complainant purchased a used transmission on 11/08/2022 and the complainant is requesting a refund.

      The complainant purchased a used transmission on 11/08/2022 and the transmission went out for delivery on 12/052022. The complainant alleges that the transmission was defective. The complainant alleges that they activated the Free Warranty and got the repaired work completed and sent a bill for the work done on the transmission for a refund.

      The specific sections of the Terms and Conditions state as follows:
      6: Any warranty repairs must be authorized by us and will be handled on a case by case basis..

      All the Terms and Conditions of the Free Warranty are prominently listed here: ***************************************************
      After review, since the complainant dismantled and rebuilt the transmission without prior approval.Since this was completed, the Free Warranty was void. Per the Terms and Conditions of the Free Warranty, since it was void, the requested refund from the complainant is not approved.
      ,
      We do hope this closes the matter and please let us know if you need any further information from us.
      Sincerely,
      ******* **************** Team

    • Initial Complaint

      Date:02/09/2023

      Type:Delivery Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am writing this complaint as a matter of public record. On 2-8-2021 I called and spoke with ******* sales and made it clear " cancel order ******". Do not ship or charge for it. I do not want to do business with ******* and getting verification has proven difficult. During the checkout process ******* harvested my bank card information and attempted to charge the full amount. My fraud alert caught this attempt. The charge was attempted as I was completing the " ************ " process. I did not give ******* permission to charge my account, " and I have all the documentation showing the payment method was not my bank card. ******* will not get my business at all. Do not ship anything to me, do not charge me for anything, and do not use my personal information for any reason. Even after I told them to cancel the order, " I get an email contrary to my wishes". If I do not receive documentation that this order Is canceled, I will ****

      Business Response

      Date: 02/24/2023

      The complainant purchased a used engine on 02/07/2023 and is requesting communication that the order was cancelled.

      The complainant purchased a used engine on 02/07/2023 and the order was cancelled on 02/09/2023.

      We are confirming that the order was cancelled.

      We do hope this closes the matter and please let us know if you need any further information from us.

      ************************************** Team

      Customer Answer

      Date: 02/24/2023

      [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory, however I feel that the public record should reflect the following:

      At checkout for the refrenced engine, "I selected ************" at checkout. As I was completeing that process my banking information was harvested simotaniously "and a charge for the full amount was attempted without my consent". If my bank had not notified me of the activity, I would not have known". When a customer selects a 3rd party lender, "his/her banking information should be obtained on a secure page" seperated from view. After they attempted to charge my bank account without permission, "I was furious and canceled the order". A day or 2 later I received an email updating me on the engine arrival status? Really? I was shocked at how bold this business is. I conducted a  Better Business Bureau review, and reading through droves of horrible expierences, "I decided to involve my attorney and demad absolute written confimation of cancellation". Without the engine, "I did not make a purchase, ************ did not have a legal binding contract, and everyone was forced to provide documentation showing the matter was closed. Buyer Beware!

      Regards,

      *************************


    • Initial Complaint

      Date:02/07/2023

      Type:Billing Issues
      Status:
      Unresolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased an engine for a 2016 kia ******* less than a year ago. It broke down in the middle of the highway. After a few months. The website says clearly it has a 5 year warranty. I contacted them they said I could get a replacement engine and get reimbursed for the second installation. I sent all the paperwork they asked me for. They said it would take 7 days. It has been 2 months. Still no replacement, no reimbursement, no communication. Nothing. They keep saying my concerns will be escalated. I have made over 10 calls and multiple emails and have been hung up on multiple time. I hand to have my car towed back from the repair shop because they couldn't have it on the lot long term waiting for the replacement. I had to pay for a rental car for a month. I have lost thousands because this company sells bad engines and does honor there warranty.

      Business Response

      Date: 02/17/2023

      The complainant purchased a used engine on 08/03/2022 and the complainant is looking for a replacement engine and labor costs.

      The complainant purchased a used engine on 08/03/2022 and the engine went out for delivery on 08/20/2022.The complainant alleges that the engine broke down only after a few months after installation. The complainant activated the Free Warranty on 09/25/2022.

      The specific sections of the Terms and Conditions state as follows:
      11: Engine or transmission must be installed AND warranty activated within 10 business days of delivery OR ALL WARRANTIES WILL VOIDED. Falsifying information will automatically void your warranty.

      All the Terms and Conditions of the Free Warranty are prominently listed here: *****************************************************************
      After review, we determined the complainant did not fully follow all requests when it came to activating the Free Warranty as we needed the *** and the mileage from the vehicle. The complainant also did not activate the Free Warranty within 10 days from delivery of the engine. This in turn voided out the Free Warranty per its Terms and Conditions. Since the Free Warranty is void, any past, current, or future claims will not be approved. The complainants request for a replacement engine plus labor costs are not approved.
      ,
      We do hope this closes the matter and please let us know if you need any further information from us.
      Sincerely,
      Quality Used Engines **************** Team

      Customer Answer

      Date: 02/18/2023

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below. 
      I HAVE ATTACHED A SCREEN SHOT OF YOUR WEBSITE SHOWING MY WARRANTY WAS ALREADY SUBMITTED AND IS ACTIVE.  I HAVE ALREADY SPOKEN TO YOUR COMPANY MULTIPLE TIME WHO TOLD ME I ALREADY PROVIDED EVERYTHING NESSASARY TO GET ME REPLACEMENT AND IT WOULD TAKE **** BUSINESS DAYS.  THST WSS THAT WAS BACK IN DECEMBER. WHEN I CALL THEY SAY THERE IS STILL NO CHANGE IN THE STATUS AND WILL BE ESCALATING THE REQUEST. WHICH MEANS NOTHING ITS BEEN ESCALATED 7 TIMES NOW. I WANT MY REPLACEMENT OR I WANT MY ORIGINAL PAYMENT REFUNDED. SINCE YOUR ENGINE WAS A PIECE OF JUNK AND DIDN'T LAST A YEAR. THE FIVE YEAR WARRANTY IS A SCAM.
      Regards,

      *************************

      Business Response

      Date: 03/02/2023

      In response to the complainants rebuttal, the Free Warranty was not activated within 10 days from the date of delivery. Since the Free Warranty was not activated within that timeframe, per the Terms and Conditions of the Free Warranty, the Free Warranty is void.

      The complainant purchased a used engine on 08/03/2022 and the complainant is looking for a replacement engine and labor costs.

      The complainant purchased a used engine on 08/03/2022 and the engine went out for delivery on 08/20/2022.The complainant alleges that the engine broke down only after a few months after installation. The complainant activated the Free Warranty on 09/25/2022.

      The specific sections of the Terms and Conditions state as follows:
      11: Engine or transmission must be installed AND warranty activated within 10 business days of delivery OR ALL WARRANTIES WILL VOIDED. Falsifying information will automatically void your warranty.

      All the Terms and Conditions of the Free Warranty are prominently listed here: *****************************************************************
      After review, we determined the complainant did not fully follow all requests when it came to activating the Free Warranty as we needed the *** and the mileage from the vehicle. The complainant also did not activate the Free Warranty within 10 days from delivery of the engine. This in turn voided out the Free Warranty per its Terms and Conditions. Since the Free Warranty is void, any past, current, or future claims will not be approved. The complainants request for a replacement engine plus labor costs are not approved.
      ,
      We do hope this closes the matter and please let us know if you need any further information from us.
      Sincerely,
      Quality Used Engines **************** Team

      Customer Answer

      Date: 03/06/2023

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.

      I have been I communication with this company for 2 months. Here are the 2 latest emails I have received nowhere does it say my warranty is invalid.  Also I was shipped 2 engines the first was the wrong model. The correct one was shipped later and did arrive within the ten day window. In addition I have been made aware by my attorney that your company has been taken to court previously for not honoring it warranty and selling defective merchandise. Please see attached documents. 

      Regards,

      *************************

    • Initial Complaint

      Date:02/06/2023

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      SW engines sent me a bad transmission and refuses to response to further information from my mechanic. They think because they refused the first time the conversation is over. I have been trying to send additional information from mechanic and they refuse to look further. Purchased in October of 2022 and paid $1;320.00 for the transmission. My invoice number with SW engines is ******. I have been transferred to 3 different people and no one has responded. A person with the name ****** is who refused the request and will not respond to my mechanics additional info. The company says once refused NO is NO.

      Business Response

      Date: 02/16/2023

      The complainant purchased a used transmission on 08/24/2022 and the complainant is looking for a refund.

      The complainant purchased a used transmission on 08/24/2022 and the transmission went out for delivery on 09/15/2022. The complainant alleges that the transmission was bad.

      The specific sections of the Terms and Conditions state as follows:
      24: We do not warranty oil leaks/damage on engines or transmissions due to non replaced seals, gaskets or filters.

      All the Terms and Conditions of the Free Warranty are prominently listed here: ***************************************************
      After review, the complainant voided out their Free Warranty due to the fact they did not install a new filter in the transmission. Since the filter was not changed, per the Terms and Conditions of the Free Warranty, the Free Warranty was void. The complainants request for a refund is not approved.


      We do hope this closes the matter and please let us know if you need any further information from us.
      Sincerely,
      ******* **************** Team

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