Complaints

This profile includes complaints for Engine Shopper, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  Engine Shopper, LLC

  2100A E College Ave Cudahy, WI 53110-2803

• 

  Southwest Engines

  406 S Boulder Ave Ste 200 Tulsa, OK 74103-3503

• 

  Engine Shopper, LLC

  6100 Wilson Rd Kansas City, MO 64123-1943

• 

  Engine Shopper, LLC

  4745 W 136th St Leawood, KS 66224-5923

• 

  Remanns

  519 W 22nd St Ste 100 Sioux Falls, SD 57105-1745

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:02/03/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased this used motor from their sales department on October 20th, 2022. Invoice #******, they delivered the motor on or about November 15, 2020. I quickly realized they had sent the wrong motor and contacted them. It took them until December 7 to pick up the motor. I filled out all the paperwork sent them photos numerous times I keep making phone calls over and over and I dont get anywhere other than the same statements from their customer service in ***************, the total they owe me is $3845. Theres no dispute about that I just want it credited back to my checking account so that I can fix my truck. This is been a big hardship for me. Please whatever you can do to help resolve this I just want my credit that they promised me

  Business Response

  Date: 02/13/2023

  The complainant purchased a used transmission on 08/24/2022 and the complainant is looking for a refund.
  
  The complainant purchased a used transmission on 08/24/2022 and the transmission went out for delivery on 09/15/2022. The complainant alleges that the transmission was bad.
  
  The specific sections of the Terms and Conditions state as follows:
  24: We do not warranty oil leaks/damage on engines or transmissions due to non replaced seals, gaskets or filters.
  
  All the Terms and Conditions of the Free Warranty are prominently listed here: ***************************************************
  After review, the complainant voided out their Free Warranty due to the fact they did not install a new filter in the transmission. Since the filter was not changed, per the Terms and Conditions of the Free Warranty, the Free Warranty was void. The complainants request for a refund is not approved.
  
  
  We do hope this closes the matter and please let us know if you need any further information from us.
  Sincerely,
  ******* **************** Team
  
  

  Customer Answer

  Date: 02/14/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  [Please type your response here.] Im not sure what youre talking about. I purchased a motor from them they sent me the wrong motor and they picked up the motor but never refunded my money. Its not a transmission. Please help me get my money back. Please I did everything I was supposed to do filled out all the paperwork set them photos and did it more than once because apparently they said they changed their policies so I had to start over. I need my money back. This is a great hardship for me.
  
  Regards,
  
  *********************

  Business Response

  Date: 02/24/2023

  We apologize for the previous response as it was not correct. We would request additional time to be able to properly respond to the complainant as we are completing our due diligence  and be able to respond accordingly.
  
  Sincerely,
  Quality Used Engines **************** Team
  

  Business Response

  Date: 02/24/2023

  The complainant purchased a used engine on 10/18/2022 and the complainant is looking for a refund.
  
  The complainant purchased a used engine on 10/18/2022 and the engine went out for delivery on 11/11/2023.The complainant alleges that we had sent them the wrong engine.
  
  After review, we did issue a refund to the complaint on 02/21/2023 in the amount of $3845.00.
  
  
  We do hope this closes the matter and please let us know if you need any further information from us.
  Sincerely,
  Quality Used Engines **************** Team
  
  

• Initial Complaint

  Date:02/01/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered a used engine from this company. It took a long time to receive the engine. It arrived damaged and filled with rat f**** There were broken bolts, cut wires, and bent parts.I returned the engine for a refund. The engine was returned to their warehouse and signed for on January 3, 2023.They have not issued a refund. I call and my calls get disconnected. If I do speak to anyone, it's the same thing every time. They tell me they have not been notified thet the engine has in fact been received. I have proof that it was, and forwarded them the information. Still nothing. I paid about $2,700 for the engine, and now I have no engine and no money.

  Business Response

  Date: 02/16/2023

  The complainant purchased a used engine on 10/19/2022 and the complainant is looking for a refund.
  
  The complainant purchased a used engine on 10/19/2022 and the engine went out for delivery on 11/15/2022.The complainant alleges that the engine was damaged and returned the engine to us.
  
  After review, we did receive the engine back and after inspection, we did issue a refund in full to the complainant on 02/07/2023 in the amount of $2780.00.
  
  
  We do hope this closes the matter and please let us know if you need any further information from us.
  Sincerely,
  Used Engines & ***************************** Team

  Customer Answer

  Date: 02/16/2023

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  *******************
  

• Initial Complaint

  Date:01/30/2023

  Type:Service or Repair Issues
  Status:

  UnresolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered a 2008 Dodger Charger engine. My invoice number is ******. Their warranty is only for ten days after you receive it. They sent me one engine. It was installed but the mechanic heard clicking. I requested a second engine. Upon receipt the mechanic said water and some other fluid was mixed together. They picked the engine up. I was told there were missing parts. I sent the parts back myself. I was told I would be receiving a refund. After waiting a month I was told that the mechanic had did something to the timing belt which messed up the engine. The second engine was never installed. ************ had approved me a loan which I still owe over $3000. They are taking the money out of my checking account on the 1st of every month. It wont let me say but I want a REFUND.

  Business Response

  Date: 02/17/2023

  The complainant purchased a used engine on 10/14/2022 and the complainant is looking for a refund.
  
  The complainant purchased a used engine on 10/14/2022 and the engine went out for delivery on 10/20/2022.The complainant alleges that once installed the complainants mechanic heard a clicking sound. The complainant had the engine sent back to us.
  
  The specific sections of the Terms and Conditions state as follows:
  24: Any engine and transmission returned not in the same assembled condition as it was received will not be refunded under any circumstances. If the engine or transmission is disassembled in any way without our express written authorization it will void the warranty.
  
  All the Terms and Conditions of the Free Warranty are prominently listed here: ***************************************************************
  After review, we determined that the engine was sent back to us in pieces and disassembled and the timing belt was put on wrong and it damaged the engine internally. Due to this, the Free Warranty is void per its Terms and Conditions and the complainants request for a refund is not approved.
  
  
  We do hope this closes the matter and please let us know if you need any further information from us.
  Sincerely,
  SW Engines **************** Team
  
  

  Customer Answer

  Date: 02/17/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  [The engine with the clicking sound they would not accept back.  The second engine which the company sent and says was not returned in the same  was NEVER  installed.  The mechanic said upon his inspection of the second engine, water was mixed with some other liquid.  There were items that the mechanic took off which I dont know why.  I personally paid to send back to the company and was told by the company I would be refunded.  The they changed their mind as I am looking for the refund.  I think this is wrong I am paying for an engine I dont have.
  
  Regards,
  
  ***************************

• Initial Complaint

  Date:01/28/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  08/06/2022, invoice number ******, engine was no good, received October 2022, they promise a second engine. Its been 5 months still no engine. My money and spent money on Uber and lost wages.

  Business Response

  Date: 02/01/2023

  The complainant purchased a used engine on 08/06/2022 and the complainant is looking for a full refund plus transportation expenses and lost wages.
  
  The complainant purchased a used engine on 08/06/2022 and the engine went out for delivery on 08/26/2022.The complainant alleges that the engine was bad when it arrived and alleges we promised a second engine to them.
  
  The specific sections of the Terms and Conditions state as follows:
  6: We do not assume towing, shipping,transportation, and car rental cost.
  
  All the Terms and Conditions of the Free Warranty are prominently listed here: ***************************************************************
  After review, we will be issuing a refund to the complainant but per the Terms and Conditions of our Free Warranty we do not cover transportation expenses or lost wages. The complainants request for these two points are not approved.
  
  
  We do hope this closes the matter and please let us know if you need any further information from us.
  Sincerely,
  SW Engines **************** Team
  
  

• Initial Complaint

  Date:01/27/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased an engine through s&w engines in ********* and it was purchased early December of 2022 after a lot of time we received the engine in January around the 12th of 2023 we got the engine sent to GTO Auto which they in turn took the engine and tested before installation found out that the engine was locked we've had a drip by drip conversation on instructions on how after I requested to get my money refunded fully by this company and every day is been non-stop delay hang *** avoidance not answering the call or sending me to other numbers that do not exist I finally have gotten to the point by the step-by-step drip instructions that I sent a video in and it was showing that the engine was locked and now I'm in a waiting pattern to see if another department will give the okay to get my money back I'm not happy with the situation of why it's taking so long on top of how long it took for me to get the engine and why can't I just get the refund and the instructions on how to get this engine back to them they refuse to give me all of the information or send me instructions by email to get this done every time I talk it's a stall tactic of waiting and waiting and more waiting I want a refund of my money and I want it now.

  Business Response

  Date: 02/13/2023

  The complainant purchased a used engine on 12/02/2022 and the complainant is looking for a refund.
  
  The complainant purchased a used engine on 12/02/2022 and the engine went out for delivery on 01/09/2023.The complainant alleges that engine was locked up.
  
  After review, we apologize but we are having to do additional due diligence in the matter before we are able to respond accordingly to the complaint.
  
  
  We do hope this closes the matter and please let us know if you need any further information from us.
  Sincerely,
  Remannsa **************** Team
  
  

  Customer Answer

  Date: 02/14/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  [Please type your response here.]
  
  Regards,
  
  ***************************

• Initial Complaint

  Date:01/23/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On Dec 14th I purchased a used transmission for $1605.00 from SW Engines. 3 weeks later it still had not been shipped, claiming carrier never picked it up. I then requested a refund so I could purchase one locally. It is Jan 23rd and I still have no refund. My complaint is that when I call Im placed on hold for 20 minutes before someone picks up the phone, says nothing, and hangs up. Nobody will speak to me or answer any questions. This company needs to be reported and made to conduct fair business. I suppose I have to get a lawyer? I just want my money back so I can fix my truck!

  Business Response

  Date: 01/30/2023

  The complainant purchased a used transmission on 12/14/2022 and the complainant is looking for a refund.
  
  The complainant purchased a used transmission on 12/14/2022 and the complainant canceled their order on 01/06/2023.
  
  After review, we did issue a refund to the complainant in full for $1605.00. The complainant did file a chargeback though with their banking institution on 01/25/2023 which could delay the refund until the chargeback is processed and closed.
  
  
  We do hope this closes the matter and please let us know if you need any further information from us.
  Sincerely,
  Quality Used Transmissions **************** Team
  
  

• Initial Complaint

  Date:01/13/2023

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  order an engine on 09/06/2022 from quality used engines price was **** it shipped 9/20/2022 it was installed by *************** chevolet dealership in ******** the engine started making noise and not starting after about 35 miles the engine company wanted a video of the heat pad the ***** dealer ship sent one they sent back need a better one etc after2 months of trying to get something done they sent out a bill of lading ship date 11/15/2022due date11/18/2022 the engine is still in the truck at that time both myself and *********************** tried to contact this number and quality engines and received no answer i continued contacting them but keep getting to call back or just no answers on jan 3 2023 *********************** sent me an e mail saying we dropped the ball and its now to late to get this returned and that i was harassing them and to stop calling then or they would contact the police and file charges against me for harrasment

  Business Response

  Date: 01/29/2023

  The complainant purchased a used engine on 09/06/2022 and the complainant is looking for a refund.
  
  The complainant purchased a used engine on 09/06/2022 and the engine was sent out on 09/20/2022.The complainant alleges that the engine started making a noise and after driving it less than 35 miles.
  
  The specific sections of the Terms and Conditions state as follows:
  24: Once you have initiated a warranty claim, you are required to submit ALL the details requested through the Customer ****************** Portal within 5 Business Days or the warranty will be void.
  
  All the Terms and Conditions of the Free Warranty are prominently listed here: *****************************************************************
  
  After review, the complainant started a warranty claim on 10/11/2022 and we did not hear back from them and did attempt to do a pickup of the engine. Per the Terms and Conditions of the Free Warranty, the complainant is required to submit all requested documentation within 5 business days or the warranty claim will be denied.Since this request was not done, the warranty claim was denied and the complainants request for a refund is not approved.
  
  
  We do hope this closes the matter and please let us know if you need any further information from us.
  Sincerely,
  Quality Used Engines **************** Team
  
  

• Initial Complaint

  Date:01/13/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a used engine which is supposed to be covered under a 5yr or ****** mile warranty so my check engine light came on and my car was hard to get started I took it to Midas they said the censor which starts the car was bad it cost $341 the warranty company asked me to submit the claims form which I did now they are sayings they don't cover the part so they don't have to reimburse me I am a single mother of 4 on a fixed income this is robbery

  Business Response

  Date: 01/29/2023

  The complainant purchased a used engine from us 05/27/2021 and is requesting a refund for a labor claim.
  
  
  The complainant purchased a used engine on 05/27/2021 and the engine went out for delivery on 06/16/2021.The complainant stated the engine was hard to start and allegedly the issue was a sensor. The complainant did submit a warranty claim for the issue.
  
  The specific sections of the Terms and Conditions state as follows:
  1: Engine warranties are limited to manufacturing defects in the block, heads, pistons, crankshafts, camshafts, rockers, and oil pumps. We do not warranty any attached accessory parts, such as switches,sensors, cables, electronics, belts, hoses, water pumps, manifolds, wire harnesses, valve covers, brackets, flywheel etc.
  
  All the Terms and Conditions of the Free Warranty are prominently listed here: ***************************************************************
  After review, per the Terms and Conditions of our Free Warranty, we do not cover sensors. Since our Free Warranty does not cover sensors, we are unable to approve the complainants request for the labor claim.
  
  
  We do hope this closes the matter and please let us know if you need any further information from us.
  Sincerely,
  SW Engines **************** Team
  
  

• Initial Complaint

  Date:01/04/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Date of transaction: 3/3/2022 Price: $3170 for engine $1300 labor I was promised a 5 year parts and labor warranty and I filed a claim 11/23/2022 and it is now 1/4/2023 and the only response I have gotten is that they are waiting for approval. I have provided all the information they requested and am nowhere near the deadline of my warranty. I can no longer get them to answer the phone to assist me with my request and my car is broken down and my livelihood is compromised because I am now immobile.

  Business Response

  Date: 01/16/2023

  The complainant purchased a used engine from ** 03/03/2022 and is requesting a refund for labor.
  
  
  The complainant purchased a used engine on 03/03/2022 and the engine went out for delivery on 03/21/2022.The complainant alleges that they had to file a warranty claim on 11/23/2022 and has not gotten a response back.
  
  After review, we still need a compression check and diagnostic report from the complainants repair shop before being able to move forward in the warranty claim process. They can either email them to us or attach them to the complainant and we can pass them to the Warranty department to move forward in the process.
  
  
  We do hope this closes the matter and please let us know if you need any further information from us.
  Sincerely,
  Quality Used Engines **************** Team
  
  
  

• Initial Complaint

  Date:01/04/2023

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I looked at quality used transmissions on 09/15/2022 and filled out a search for a used transmission they responded with a quote for $1,680.00 the next day they repied that transmission sold but thry had one for $1,780.00 I paid with master card, I called them and they said they would test it and send it out and I would have it in 7 days at the most. I e-mailed several days later and they said they were testing yet and it would be shiped the next day. I again on the 10/02/2022 they again said it was being tested feeling sure I was being scamed I called mastercard they called them and recived the same excuse I was recieving its being tested. I canceled the order at this time and expected a full refund. They kept ****** as a restocking fee even though I never recived a tracking number any thing to be restocked mastercard never refunded me the ****** I don't believe they ever had any intetion of sending me a transsmision.

  Business Response

  Date: 01/10/2023

  The complainant purchased a used transmission on 09/17/2022 and the complainant is looking for a full refund.
  
  The complainant purchased a used transmission on 09/17/2022 and the complainant canceled their order on 10/04/2022.
  
  The specific sections of the Terms and Conditions state as follows:
  3: All returned parts or cancelled orders are subject to a 25% handling and processing fees plus customer assumes all shipping costs.
  
  6: Usual delivery time is about **** working days but due to some unusual circumstances please allow additional time.
  
  All the Terms and Conditions of the Free Warranty are prominently listed here: ***************************************************************
  
  After review, since the complainant canceled their order, per the Terms and Conditions of the Free Warranty, a 25% processing and handling fee will be applied to the refund which the complainant did agree up with the purchase of the transmission. The complainant was upset about the timeframe of delivery, but we were still within the 14-day window and explained to the complainant that we were still testing the transmission before we shipped it out to them. The complainant did do a chargeback on 10/05/2022 and we did issue a refund to the complainant minus 25%for a refund amount of $1335.00. The complainants request for a full refund was not approved.
  
  
  We do hope this closes the matter and please let us know if you need any further information from us.
  Sincerely,
  Quality Used Transmissions **************** Team
  
  

  Customer Answer

  Date: 01/14/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
   I called Quality Transsmisions several times the first call the said the transsmision would go out in a day or two I never resived a tracking number I called again they said they were still testing it same response on third call new I was being scamed don't believe they even had the proper transsmision how can you charge for something that was never shipped liers and crooks
  
  Regards,
  
  *************************

  Business Response

  Date: 01/29/2023

  In response to the complainants rebuttal, the complainant was aware of our cancellation policy with the purchase of the transmission per our Terms and Conditions of our Free Warranty. The complainants request for a full refund is not approved.
  
  The complainant purchased a used transmission on 09/17/2022 and the complainant is looking for a full refund.
  
  The complainant purchased a used transmission on 09/17/2022 and the complainant canceled their order on 10/04/2022.
  
  The specific sections of the Terms and Conditions state as follows:
  3: All returned parts or cancelled orders are subject to a 25% handling and processing fees plus customer assumes all shipping costs.
  
  6: Usual delivery time is about **** working days but due to some unusual circumstances please allow additional time.
  
  All the Terms and Conditions of the Free Warranty are prominently listed here: ***************************************************************
  
  After review, since the complainant canceled their order, per the Terms and Conditions of the Free Warranty, a 25% processing and handling fee will be applied to the refund which the complainant did agree up with the purchase of the transmission. The complainant was upset about the timeframe of delivery, but we were still within the 14-day window and explained to the complainant that we were still testing the transmission before we shipped it out to them. The complainant did do a chargeback on 10/05/2022 and we did issue a refund to the complainant minus 25%for a refund amount of $1335.00. The complainants request for a full refund was not approved.
  
  
  We do hope this closes the matter and please let us know if you need any further information from us.
  Sincerely,
  Quality Used Transmissions **************** Team