Business Profile

Used Auto Parts

Engine Shopper, LLC

Headquarters

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This business has 1 alert

Pattern of Complaints

Complaints

This profile includes complaints for Engine Shopper, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

274 total complaints in the last 3 years.
45 complaints closed in the last 12 months.

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Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:10/06/2022
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased a "low mile" used engine from swengines.com for $2995 using my Discover Card. I understand now that the company uses other names such as "engines and transmissions world," and "used remanns." When I noticed that UsedRemanns charged my card (not swengines) I checked into the REVIEWS of UsedRemanns and saw that they are very bad. I called and tried to cancel the order, but ******* required an additional fee. Finally, ************************* <**************************> called me and convinced me that they were going to ship the engine, so I agreed to receive it, assuming that it was what I had ordered. At no time was I told that the engine had 159K mileage.Although in took several weeks, the engine did finally arrive. However, it was not what I had ordered. It was a high mileage of engine which made it worthless for our purposes. As you can see from my documentation, the seller emphasizes that it sells LOW MILEAGE used engines. The engine I bought had about 62K or ****** miles on it. The engine they delivered had 159K or ******* miles on it. Given the poor quality of these engines, the 159K engine basically has no value to us.They did tell me that they make it very hard to get help with warranty claims. Given that they do not appear to be trustworthy, I do not believe that they would stand behind this engine. You can get a hold of anyone on their warranty line. So if I were to try the engine, pay $2000 to have it installed, and it didnt work. I would be out $5,000 and have to deal with their warranty. I did not want that hassled.I imagine that I am not the only person who has been put in this position by this company. That is why it is important that this vendor stop lying about its product and warranty.
Business Response
Date: 10/16/2022
The complainant purchased a used engine from us on 08/04/2022 is requesting a refund.

The complainant purchased a used engine on 08/04/2022 and it went out for delivery on 08/23/2022. The complainant alleges that the engine had more miles on it than advertised and shipped the engine back to us.

After review, the complainant did open a chargeback on 08/31/2022 which is still active. We are unable to move forward within the refund process until the chargeback is processed and closed.

We do hope this closes the matter and please let us know if you need any further information from us.

Sincerely,

******* Service Team
Initial Complaint
Date:10/05/2022
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On 06/08/2022 I purchased from Engine and Transmission World a used engine (300-9MZ7O22Z) for 2015 Peterbilt truck and paid in full $16,395 invoice# ****** Before purchasing this engine, I talked to salesperson *** said the following:1. Engine has been tested 2. Engine is in good working condition and ready to be shipped 3. I will receive the engine no later than 06/23/2022 When I start calling 06/15/2022 I was told the engine going through quality check!!On 06/21/2022 I called the company again; I was told it will be ready to be shipped in 2 days. I called on Friday 06/24/2022 I was told we should receive shipping confirmation by the end of the day, but I never got any shipping confirmation!I called again 06/27/2022 and I was told the engine at quality control check and will be shipped in few days.06/27/2022 I talked to one of their managers *****, he refused to give me shipping date then hung up. I called customer service and told them I do not want them to ship the engine anymore I wanted to pick it up myself just to give me their warehouse address. Now they started changing the story and said they do not have the engine but if I give them another week or 2, they were going to auction to purchase a truck and remove the engine. I asked if it was going to be the same engine I originally purchased, they said "NO". At this point I realized the whole sale was a ******** told them I am reporting this as fraud, and I was calling police department and credit card company to report them. Now they said "Sorry if you are not happy, we will gladly refund your money, but you need to sign cancellation request, so I did and now they charged me 25% ($4,000) restocking fees. They never had the engine, restocking fees for what?! They are scammers, they sold me engine they did not have, they kept the money 5 weeks lying about it shipping it and when I got fed up, they forced the cancellation on me then charged 25% for cancellation. I need your help to get refund please.
Business Response
Date: 10/16/2022
The complainant purchased a used engine from us on 06/08/2022 and is requesting a full refund.

The complainant purchased a used engine on 06/08/2022 and canceled their order on 06/28/2022. The complainant alleges that we did not have the engine they purchased and requested to cancel and ask for a full refund.

The specific sections of the Terms and Conditions state as follows:
5. All returned parts or cancelled orders are subject to a 25% handling and processing fees plus customer assumes all shipping costs.

All the Terms and Conditions of the Free Warranty are prominently listed here: https://www.engineandtransmissionworld.com/warranty.php
After review, we did issue a refund to the complainant in the amount of $23,296.25. This amount reflects a 25% handling and processing fee for canceling their order. The complainant did agree to the Terms and Conditions of the Free Warranty with the purchase of the Engine. The complainant did agree to a 25% handling and processing fee if they canceled their order. The complainants request for a full refund is not approved.

We do hope this closes the matter and please let us know if you need any further information from us.
Sincerely,
Engine & Transmission ********************** Team
Initial Complaint
Date:10/05/2022
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Purchased engine from this business. Returned product due to what arrived wasn't what I was promised at time of purchase. Have made numerous attempts to contact this company with no results. Have all tracking information showing that they received their merchandise back. Filed dispute through credit card company nd when this company was notified they disputed claim. Was told by **** in returns department that once the dispute of charges ended they would refund the money. He told me dispute was to end on 09/26/2022. Have yet to see any action on their part. Initial order was placed on June 11, 2022.
Business Response
Date: 10/16/2022
The complainant purchased a used engine from us on 06/11/2022 and is requesting a full refund.

The complainant purchased a used engine on 06/11/2022 and the engine was shipped out on 07/01/2022.The complainant alleges that the engine that arrived wasnt what the complainant was promised. The complainant did file a chargeback with their banking institution.

After review, the chargeback is closed, 1and we will move forward within the refund process for the complainant.

We do hope this closes the matter and please let us know if you need any further information from us.
Sincerely,
SW Engines **************** Team

Customer Answer
Date: 10/18/2022
Better Business Bureau: According to **** in customer service the chargeback ended on 9/26 but I still hve heard nothing from them as far as a refund.

I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.

[Please type your response here.]

Regards,

*****************************
Initial Complaint
Date:10/04/2022
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I ordered a 2014 Infiniti Q50 hybrid transmission for $2080 on 07-26-2022.the transmission shipped to my mechanic at Reids tire and automotive on 8-18-2022. following the delivery my mechanic called and said the the transmission would not work due to some of the wiring harnesses being cut. I called more transmissions shops and sent them pictures of the cut harnesses they all said the same thing stating that they would have to rebuild the transmission in order to fix that. I then contacted quality used transmissions on their phone number to get the process of returning and getting a refund started. the service member gave me her supervisors number stating that she was not qualified to deal with such things. I Called the number she gave me multiple times and at first he said that he would get the process started and put me on hold for twenty minutes. after a couple days with no email or response back I called again with no answer. I got on the phone about three more times with the supervisor all with the same result of being put on hold for 15+ minutes then being disconnected.
Business Response
Date: 10/16/2022
The complainant purchased a used transmission from us on 07/26/2022 and is requesting a full refund.

The complainant purchased a used transmission on 07/26/2022 and the transmission was shipped out on 08/11/2022. The complainant alleges that the transmission that would not work due to the wiring harness being cut, and the transmission would have to be rebuilt.

After review, we did issue a refund to the complainant on 10/14/2022 in the amount of $2080.00

We do hope this closes the matter and please let us know if you need any further information from us.
Sincerely,
Quality Used ***************************** Team
Initial Complaint
Date:09/29/2022
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Transaction date: August 25, 2022, I paid $1, 345 on quote# ******** with my credit card ending#**** under name *************************. Once the transaction was completed my invoice number was #****** this transaction was done under aka Quality Used Engines. The women on the phone said the transmission I said no a engine she no this a transmission but we do have an engine available and she told me the price, I told her cancelled transaction for the transmission and I will call her back with another payment because the engine was a lot more. She cancelled it and I did the cancellation. Verify the engine with my friend and call them back and purchase the engine invoice# ******. I called*************) them several times they tried and get contact with a supervisor many many times to approved the refund. I emailed them no response about my refund. Then I finally got the supervisor*************) on 9/21/2022 he said they will refund my money as on 9/29/2022 still no refund. This kind of treatment of holding my money is unacceptable this company had my money since 8/25/2022 plus I also paid for a engine too. I want my refund of $ ***** asap.
Business Response
Date: 10/12/2022
The complainant purchased a used engine from us on 08/25/2022 and the complainant is requesting a refund.

The complainant purchased a used engine on 08/25/2022 and the order was canceled on 08/25/2022. The complainant alleges that the order that was placed was canceled as they were trying to purchase an engine and not a transmission.

The order was canceled, and the complainant did order an engine. A full refund was issued to the complainant on 10/06/2022 in the amount of $1345.00

We do hope this closes the matter and please let us know if you need any further information from us.

Sincerely,

Quality Used Engines Service Team
Customer Answer
Date: 10/13/2022
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Regards,

*************************
Initial Complaint
Date:09/22/2022
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Invoice #****** Scotts Automotive:2016 Kia ******* SXL VIN *****************. I recieved my engine in April but due to the crazy national back orders on everything on the planet, my mechanic wasn't able to start installing my engine until August. When he unwrapped it, he was shocked by what he saw. ***** notified me along with sending pictures saying;08/08/22 "In short, they sent you an engine that you cant use. They clearly marked where its broken and that isnt a simple bolt on part. The engine has to be torn down partially to replace it. The part thats broken is upper engine mount that is part of the timing chain cover."I called sw engines and ***** (the mechanic) called trying to get an answer if he tried to repair what was broken, would SW Engines cover that cost since an obvious defective engine was sent.All I got was "this is not covered by the warranty". I told them it should be "covered" by the company because I spent over $6000 on an engine that looked like it came from a junk yard. There's paint markings showing all the defects, so SOMEBODY there knew it was substandard quality! So I assured my mechanic I would pay MORE to have the engine fixed, so I can get my car back..until I find someone at your company who will stand by their product and see to it I get reimbursed for fixing this piece of junk engine you sent. So we digress, he was working on trying to get the engine swapped out.. but 09/19/22 this is what he sent me. Pictures included Well ***, more bad news with this engine the Head gasket is starting to go on the same side as original engine.They need to send another engine Tell them that the head gasket is already leaking. Was spotted before install Not to mention all the broken up plastic from a busted valve cover that has went into the engine If they want pics of heat tabs.....there is none Short n simple they should have never sold this engine Can someone please call me, and help me with this mess?
Business Response
Date: 10/10/2022
The complainant purchased a used engine from us 04/01/2022 and is requesting a full refund or replacement.

The complainant purchased a used engine on 04/01/2022 and the engine went out for delivery on 04/30/2022. The complainant alleges that their mechanic stated the engine cant be used. The complainant alleged that the timing chain cover was damaged along with the head gasket is about to go out. The complainant did request a warranty claim on these findings.

The specific sections of the Terms and Conditions state as follows:
1: The engine warranty covers block, heads, and all internals. Bolt-on accessories, wiring and sensors are not warranted.

2: Engine warranties are limited to manufacturing defects in the block, heads, pistons, crankshafts, camshafts, rockers, and oil pumps. We do not warranty any attached accessory parts, such as switches,sensors, cables, electronics, belts, hoses, water pumps, manifolds, wire harnesses, valve covers, brackets, flywheel etc.

16: We do not warranty oil leaks/damage on engines or transmissions due to non replaced seals, gaskets or filters.

All the Terms and Conditions of the Free Warranty are prominently listed here: https://used.***********/warranty.php
After further review,we do not cover the timing chair cover as it is a bolt on item per the Terms and Conditions of our Free Warranty. We also request that the Seals and Gaskets are replaced per the Terms and Conditions of the Free Warranty. Since the bolt on items are not covered under the Terms and Conditions of the Free Warranty,the complainants request for a replacement engine or a refund is not approved.

We do hope this closes the matter and please let us know if you need any further information from us.
Sincerely,
SW Engines **************** Team
Initial Complaint
Date:09/22/2022
Type:Delivery Issues
Status:
UnresolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
June 25, 2022 Purchased a warrantied engine for 2007 Jaguar ******* 3.0.., $1750.Deliver serviceable product.Failure to provide requested supporting data (e.g.., serial number, specifications and/or photo).The product was delivered directly to the mechanic. However, I have no evidence of the transaction except online data.The company refuses to acknowledge or comply with request, there is no reply (abyss).Invoice #******
Business Response
Date: 10/09/2022
The complainant purchased a used engine from us on 06/25/2022 and is requesting documentation of the order.

The complainant purchased a used engine on 06/25/2022 and it went out for delivery on 07/13/2022 and was delivered on 07/19/2022. The complainant asked for the engine serial number along with photos and other supporting information when it comes to the purchased engine.

The engine was delivered to the mechanic that installed the complainants engine. The requested info from the complainant is not approved as we do not provide documentation or information on the engine itself to the purchasers. The complainant stated they have no evidence of the transaction except for online data, but the complainant can speak to their mechanic for evidence that the transaction was completed since it was delivered to their mechanic.

We do hope this closes the matter and please let us know if you need any further information from us.
Sincerely,
Engine & Transmission ********************** Team
Customer Answer
Date: 10/10/2022
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.

BBB of *********.

I outlined in my initial complaint why I'm requesting this data! This does not explain why this was not said to me previously and it wouldn't have been necessary to pursue this venue.
However, the matter remains unresolved. They're referring me to the source that indicated the delivered product was unserviceable and need repair. The product was shipped directly to the mechanic per my request. The information, I'm requesting is to confirm its the same product delivered. Irreverent of the facts: I didn't receive any paperwork except a receipt, shipping and delivery notice, online. I don't know what was shipped or its condition.
If EATW cannot provide the requested data. Considering, I never received any physical documents or even where to locate the warranty, I found haphazardly. They may want to consider refunding my monies. Then, they can deal with the mechanic, where the product was delivered and the allegations, their product was unservicable and in ill-repair.
EATW does not respond to phone calls or text. You have to investigate to acquire contact information. Throughout these proceeding they have yet to reach out to show 'good faith' or maintain an amicable business relation.

***********************
Initial Complaint
Date:09/14/2022
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Company charged me 25 % restocking fee for a unit the did not HAVE or SHIP On Mon, Aug 15, 2022 at 3:20 PM *********************** <*********************> wrote:I'm demanding a complete and total REFUND of my money On Thu, Jul 28, 2022 at 9:35 AM *********************** <*********************> wrote:---------- Forwarded message ----------From: *********************** <*********************>To: UsedRemanns <**************************************>Cc: *********************** <*********************>Bcc:Date: Wed, 27 Jul 2022 16:25:31 ***** Subject: Re: UsedRemanns *Delay* - Order Status Update from ********************* Invoice #****** To whom it may ********** this point, I'm not asking for you to ship my anything I'm demanding a complete and total REFUND of my money I appreciate all the assistance in returning the total amount I have paid for a product you still do not have !!!!On Wed, Jul 27, 2022 at 11:00 AM UsedRemanns <**************************************> wrote:Hello *************************,We apologize, but we are experiencing very high volume resulting in a slight delay in getting your order on the road to you. We appreciate your patience in this matter! We are working hard to get your order shipped. You should receive an update from us soon with your tracking information.Invoice # ****** from UsedRemanns.com:400-00917 2007 Compass Transmission Manual Transmission 2.4L Front Wheel Drive Thank you for your business!UsedRemanns.com ******************** Team Tel. ********************** *Please do not reply to this email, as this is an automatically-generated message. On Wed, Jul 27, 2022 at 6:46 PM <**********************> wrote:He called to check and demanded to get the rest of his money back, since he was being told that we don't have the transmission in stock. Someone sent him an email to cancel the order and he did not even authorized it and he was not told that he will be deducted 25% restocking fee. He asked me to copy in this email. Please advise. Thank you.
Business Response
Date: 09/22/2022
The complainant purchased a used engine from us on 07/08/2022 and is requesting a full refund.

The complainant purchased a used engine on 07/08/2022 and the was cancelled on 07/11/2022.

The specific sections of the Terms and Conditions state as follows:
5. All returned parts or cancelled orders are subject to a 25% handling and processing fees plus customer assumes all shipping costs.

All the Terms and Conditions of the Free Warranty are prominently listed here: https://used.***********/warranty.php
Since the order was canceled on 07/11/2022 the complainant was issued a refund minus 25% per the Terms and Conditions from our Free Warranty. The complainant also did a chargeback on 07/29/2022. Since the complainant did cancel their order their request for a full refund is not approved.

We do hope this closes the matter and please let us know if you need any further information from us.
Sincerely,
******* **************** Team

Customer Answer
Date: 09/22/2022
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.

[Please type your response here.]

Regards,

***********************

INVOICE#******
Inbox

**********************
Jul 27, 2022, 6:46 PM (14 hours ago)

to ************************************************, me

He called to check and demanded to get the rest of his money back, since he was being told that we don't have the transmission in stock. Someone sent him an email to cancel the order and he did not even authorized it and he was not told that he will be deducted 25% restocking fee. He asked me to copy in this email. Please advise. Thank you.

***********************
9:35 AM (1 minute ago)

to cs5, ************************************************, me

---------- Forwarded message ----------
From: *********************** <*********************>
To: UsedRemanns <*************************************************>
Cc: *********************** <*********************>
Bcc:
Date: Wed, 27 Jul 2022 16:25:31 -0400
Subject: Re: UsedRemanns *Delay* - Order Status Update from Shipping & Logistics: Invoice #******
To whom it may ****************** this point, I'm not asking for you to ship my anything

I'm demanding a complete and total REFUND of my money

I appreciate all the assistance in returning the total amount I have paid for a product you still do not have !!!!

On Wed, Jul 27, 2022 at 11:00 AM UsedRemanns <*************************************************> wrote:

Hello *************************,

We apologize, but we are experiencing very high volume resulting in a slight delay in getting your order on the road to you. We appreciate your patience in this matter! We are working hard to get your order shipped. You should receive an update from us soon with your tracking information.
Invoice # ****** from UsedRemanns.com:

400-00917 2007 Compass Transmission Manual Transmission 2.4L Front Wheel Drive

Thank you for your business!

UsedRemanns.com
Shipping & Logistics Team
Tel. **********************

*Please do not reply to this email, as this is an automatically-generated message.

On Wed, Jul 27, 2022 at 6:46 PM <**********************> wrote:
He called to check and demanded to get the rest of his money back, since he was being told that we don't have the transmission in stock. Someone sent him an email to cancel the order and he did not even authorized it and he was not told that he will be deducted 25% restocking fee. He asked me to copy in this email. Please advise. Thank you.

Business Response
Date: 10/16/2022
In response to the complainants rebuttal, we are confirming if the chargeback was closed to then be able to move forward in the refund process.

The complainant purchased a used engine from us on 07/08/2022 and is requesting a full refund.

The complainant purchased a used engine on 07/08/2022 and the was cancelled on 07/11/2022.

The specific sections of the Terms and Conditions state as follows:
5. All returned parts or cancelled orders are subject to a 25% handling and processing fees plus customer assumes all shipping costs.

All the Terms and Conditions of the Free Warranty are prominently listed here: https://used.***********/warranty.php
Since the order was canceled on 07/11/2022 the complainant was issued a refund minus 25% per the Terms and Conditions from our Free Warranty. The complainant also did a chargeback on 07/29/2022. Since the complainant did cancel their order their request for a full refund is not approved.

We do hope this closes the matter and please let us know if you need any further information from us.
Sincerely,
******* **************** Team
Initial Complaint
Date:09/12/2022
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Date of transaction was on 05-12-2022 Amount payed to business known as (Quality Used Engines) was $1,345.00 Was expecting a functioning engine to install in to my car instead I received a faulty product I have requested a refund from the company due to the faulty engine that has not been resolved invoice # ******
Business Response
Date: 09/21/2022
The complainant purchased a used engine from us on 05/12/2022 is requesting a refund.

The complainant purchased a used engine on 05/12/2022 and it went out for delivery on 06/01/2022. The complainant alleges that the engine was faulty and requested a refund.

At the time of this response, the complainant did not ship back their engine and we do not have it in our possession. Until the complainant ships the engine back, we are unable to move forward in the refund process. We would ask that the complainant please contact us for a BOL, and we can look to have the engine picked up.

We do hope this closes the matter and please let us know if you need any further information from us.

Sincerely,

Quality Used Engines **************** Team
Initial Complaint
Date:09/09/2022
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased an engine with this company for my son's vehicle (invoice number#****** on 6/27/2022. Although the company's website stated **** business days to ship the engine, it took more than a month shipping on 08/03/22. Upon receiving the engine, ************* tech recommended NOT installing the engine due to broken off pieces and shard metal inside the engine. I filed a warranty claim ******/po ******, and sent pics of the engine to the Warranty ***** , requesting a full refund on 8/30/2022. The warranty department (***) acknowledged receipt of my request via email, but I have NOT heard back from them.
Business Response
Date: 09/19/2022
The complainant purchased a used engine from us on 06/27/2022 is requesting refund.

The complainant purchased a used engine on 06/27/2022 and it went out for delivery on 08/03/2022. The complainant alleges that the engine was not going to be installed due to broken off pieces and shards of metal inside the engine.

The complainant did file a warranty claim and we did request documentation on the alleged issues with the engine. After review, we are looking to pick up the engine the week of 9/19/2022. Once the engine is back in our possession we will inspect the engine and then take the next steps in the refund process.

We do hope this closes the matter and please let us know if you need any further information from us.

Sincerely,

SW Engines Service Team
Customer Answer
Date: 09/19/2022
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear be insincere. I called the company on Friday, September 16th to request a ***************** and was told the *** would be emailed to me shortly. I have not heard back. Moreover, I have sent multiple emails, the latest was this past Friday to the warranty department.
==================Below email=====
To whom it concerns,

I am once again attempting to get an update on the status of my request for a full refund of the engine I purchased from your company in the amount of $2,845.00 on 6/27/2022. I have not heard back from the warranty company since 08/30/2022. Thanks.

I request return shipping documents for the engine and a refund for the full amount of the engine.
Sincerely,
**************************;
Business Response
Date: 10/10/2022
In response to the complainants rebuttal, we are confirming we did pick up the engine and that we have inspected the engine. Once the inspection is completed,we will take the next steps in the refund process.

The complainant purchased a used engine from us on 06/27/2022 is requesting refund.

The complainant purchased a used engine on 06/27/2022 and it went out for delivery on 08/03/2022. The complainant alleges that the engine was not going to be installed due to broken off pieces and shards of metal inside the engine.

The complainant did file a warranty claim and we did request documentation on the alleged issues with the engine. After review, we are looking to pick up the engine the week of 9/19/2022. Once the engine is back in our possession, we will inspect the engine and then take the next steps in the refund process.

We do hope this closes the matter and please let us know if you need any further information from us.

Sincerely,

SW Engines Service Team
Customer Answer
Date: 10/10/2022
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Regards,

*****************************

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Engine Shopper, LLC is NOT a BBB Accredited Business.