We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Building Materials

Menard, Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Building Materials.

Complaints

This profile includes complaints for Menard, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Menard, Inc. has 304 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    Customer Complaints Summary

    • 618 total complaints in the last 3 years.
    • 171 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:07/28/2022

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Hello, I will start by saying I purchased a Menards house brand freezer from the store in ************** in March of this year. The freezer seal has went bad so I called them to have it replaced and that freezer has since been discontinued there is nothing they can do about it other than me pay more money to get the next freezer up from the one that I purchased. I spoke with **** at the Jeffersonville store he is the store manager. I asked to speak to his boss, and he told me he is the boss. So as of now there is no freezer to replace mine unless I want to spend more money, or just let my $2000 worth of meat go bad in my deep freezer that I just purchased from them. I tried to get a hold of Menards corporate with no luck, they have no number to get a hold of any customer service representative. I dont have time to email back-and-forth my meat is going bad as we speak.

      Business Response

      Date: 08/15/2022

      see attached

      I'm sorry that *************** is unhappy with the freezer. 

    • Initial Complaint

      Date:07/28/2022

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I bought a faulty weed eater for $329.00. No return or warranty information was available for review before purchasing at the store. The recept had no details on return policy nor warranty information. The unit was faulty out of the box and does not start. They refuse to take back because it had gas in it. They state I must take to a service center. No centers are available in my area. This violates the warranty laws in ****. It is illegal to sell an item that does not perform as stated on packaging. Menards frequently sells faulty items that they refuse to replace, and they make it impossible to return.

      Business Response

      Date: 08/16/2022

      see attached

      send us a copy of the sales receipt 

    • Initial Complaint

      Date:07/27/2022

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      In May of this year we ordered countertops for our house remodel. We had to pay for the countertops up front, which we understood and got templates ordered to make sure they fit correctly. We have had to order templates going on five different times because they keep changing the dimensions incorrectly. We have been very specific to the changes that we need and the last templates were exactly the same as the last ones, so they sent us the exact same templates without making the changes that we need. We are at our wits end and dont know what else to do and are being charged for new templates, even though they are getting them wrong on their end. We just got our newest templates yesterday and they didnt make a single change that we requested. Our family has grow and we are ready to move into our bigger home and are just being held up on the countertops. They dont have any sympathy or customer service to even try and help us get the correct templates to move forward with our project. Only cared about collecting the money up front. Now we may be forced to spend twice the amount of money and go elsewhere because we dont feel that we will get the correct countertops that we need. They were the ones who designed the kitchen and measured the countertops to fit the cabinets. We feel like our hands are tied and we dont have much option.

      Business Response

      Date: 08/16/2022

      see attached

      Menards sent a drawing for all correct measurements 

    Menard, Inc. is NOT a BBB Accredited Business.

    To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

    Why choose a BBB Accredited Business?

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.