Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/08/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  2/28/2024- ********** was purchased for the price of $1,559.60 through Menards in *******, ****. They were installed approx. Mid-March with contractor. I started to see a raise in the countertop. Contacted Menards in ******* ****. ******* stated we needed to contact Midwest ************************ @ ******************************* **********, WI ***** on October 22, 2024. On October ******* we received a letter from Midwest manufacturing, They asked for picture regarding the countertop issues and email to ******************************** Menards helped send the request to Midwest. with no response. The contractor had sent picture with no response. Family member had sent all information and received a response. Midwest stated in a email that after reviewing the information the countertop were not properly installed and buildup stripes were not used. After reviewing with the contractor the stripes that were furnished by Menards when the countertop was picked up is what was installed for the project. Over the last week further issues have evolved, Countertop edging came loose. Pictures are attached for your review. We need to come to a resolution as soon as possible. After spending the money for product that i thought was going to be great for our home, turned out to be a nightmare. The money I am disputing is for the Countertop and the installation with the contractor

  Business Response

  Date: 05/28/2025

  Please see attached letter. 

• Initial Complaint

  Date:05/03/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  To Whom It May Concern: On 4-7-2025, I filed the complaint #********. I tried to call your offices, but never reached a person, only a TAD, and left messages, but didn't get anywhere.I never heard from Midwest Manufacturing, but received a letter from Menards, but it confused me, as I was not dealing with Menards on the issue, but Midwest Manufacturing and never heard from them directly, but I did try to request for a phone number or email on the letter sent, but when I did my complaint was closed. I'm not sure why, as I needed contact information, not provided by Menards of whom I was not dealing. To Whom It May Concern: Some years ago, I purchased three 36 '' exterior doors from the Menards store in *******, ********, under your brand of ***********, with the knowledge of warranty for life, as indicated by *******. Within a short time, I saw problems, but this past Fall I removed the doors from their dry-rotted frames and rebuilt them, using CCA-treated lumber, to not have this problem of dry rot again. They were taken care of yearly, by sealing with chalking, but Midwest Manufacturing doesn't seem to want to honor their warranty. As I go into my last years of life, I wish this matter resolved. Moving forward I need the following under warranty 3 36'' door threshold plates and the seals under the door replaced, as with the great amount of rust on the screws, they don't adjust anymore. My door jambs from CCA lumber will last, unlike the dry-rotted frames removed. The door plates have ***** screws, should have been made with SS. But they don't use the highest quality in their pine lumber, screws or thresholds. In any event, this is my request under the warranty, and no one cared before when I first filed a complaint with the company. My request is straightforward, as simply replacing the thresholds and lower seals on the 3 doors is all that I ask. If needed, I can place a complaint with the AG's office to get a resolution. The best way to reach me is by email

  Business Response

  Date: 05/28/2025

  Please see attached letter. 

  Customer Answer

  Date: 05/28/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  I"ve requested for the phone number and e-mail of the person of which a letter was sent.   Do date I've not been provided what I've requested now twice. 
  
  Regards,
  
  ***** *******

  Customer Answer

  Date: 05/29/2025

  I never heard from Midwest Manufacturing, but received a letter from Menards, but it confused me, as I was not dealing with Menards on the issue, but Midwest Manufacturing who has yet to make contact with me directly. Nor have they provided the information I've requested, at least twice.

   

  Please contact me the Compal intent, not Menards of who I've not a complaint with.

   

  Please send the information requested by e-mail MidWest Manufacturing, as this has gone on to long and it appears I'm being avoided. The best way to reach me is by email.

   

  Thank you,

   

  ***** *******

  Customer Answer

  Date: 05/29/2025

  NO, I've not received a Installed Guest Complaint Form from Midwest Manufacturing

   

   

  Business Response

  Date: 06/19/2025

  Please see attached. 

  Customer Answer

  Date: 06/19/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.  

   

  I still have not got what they've indicated, as for a name or e=mail of said party, nor have they ever communicated with me directly, as I'm requesting again. Hey don't seem to care how long and how much troubles they've caused.
  
  [Please type your response here.]
  
  Regards,
  
  ***** *******

• Initial Complaint

  Date:02/27/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased the door from Menards 8/31/2024. I paid $1,368.00 and the door was considered a special order # ********. I had paid for the patio door to be installed professionally. Recently the internal blinds within the window became stuck and I was unable to raise or lower the blinds or reset the magnet. The blinds are permanently stuck. I reached out to master craft via a complaint and received a response for more information 12/31/24 window issue # *****. Master craft did determine the window pane with the blinds is indeed defective and under warranty. I was advised a new window panel would be sent I asked about installation reimbursement and was told its not covered. Master craft sent me an instructional video replacing a window on a door. The window in the instructional video was half the size of my replacement window panel. When I picked up the window panel the size is taller than me and very heavy and in no way is life the window in the instructional video. I will be required to once again have a professional replace the defective panel. I reached out to master craft again and received no response. I am requesting a refund to in order to hire someone to fix the defective door I was provided. I paid for the door in good faith and had the door installed in my house. I would like a refund for the defective door

  Business Response

  Date: 03/10/2025

  See attached 

• Initial Complaint

  Date:11/25/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  5/10/22. The amount is $1731. Composite Gray Fusion Deck Boards. The boards curled up on the edges, I filed a complaint in July 2024 and it took several months to get something resolved, they dont take any phone calls, emails or letters only. Theyre not very good at responding to there emails either. They finally told me that they were going to replace the boards, I responded with a thank you. 11/23/24 I went to ******* to pick up the boards because thats where they sent them. They were all covered, but I noticed that 2 boards were damaged, Menards made a note of it and I brought them home and proceeded to unload them. The boards that they sent me are rejects, these boards are worse than the original ones that I got.

  Business Response

  Date: 12/17/2024

  See attached 

• Initial Complaint

  Date:07/30/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

                              BBB,                                                                                                                                                                                                                                                                             Enclosed you will see the communication I've had with both Menards and Midwest Mfg. Let me make myself clear, I would accept their Warranty pertaining to the countertop, IF, they would pay for the Removal of the countertop from my residence, Crating of the countertop to Menards and back to Midwest Mfg. Along with them paying for Redelivery, mounting of new countertop and any and all added charges including my $385.00 out of pocket expense of having the countertop refinished.                                                                                                                                  Countertop was installed by contractor ************************* Custom Built Homes Imp. ************************* leaves his Business Card with Menards and seeks jobs through referrals from *******. When the countertop was installed it looked Great. However when morning arrives and the light comes through the windows at a different angle,low and behold you can see this noticeable unfinished Quartz on the corner of the countertop approximately 14" x 3". This definitely was not visible the day before. Time of day, angle of light this was our only answer. I believe the video which was sent to ****** had a lot to do with ******* answer of Warranty. Before he was going to send me buffing pads and a liquid that was supposed to fix the unfinished Quartz but once he got the video it was send the countertop back we'll Warranty it. They saw it was installed and who in their right mind would remove it at their own expense.                                                                                                            BBB I need your help in resolving this issue. $385.00, on top of what I spent for an item that somehow got through Quality Control faulty. I believe I should be reimbursed for my out of pocket expenses for an item that was not properly finished.                                                                                                                                                                                                                                                                                                                                                                                                                                                             Thank You,                                                                                                                                                                                                                                                                                         *******************************

• Initial Complaint

  Date:07/04/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  8/13/2023 we purchased $3879.72 of Cedar Tone lumber from Menards to build a deck. The Cedar deck was installed for $6500 on 9/6/2023. The deck lumber required 6 months before staining or sealing. In April we prepared the deck to stain following the manufacturer and Menards recommendation exactly.The Problem:The majority (9 of 13 posts) are twisted and cracked. Top and bottom rails are warped. The deck planking warping and seeping excessive amounts of sap. The deck was stained according to the manufacture instructions, Whenever the deck gets wet it dries with a white film. The entire deck looks awful.Menards told us that this would be covered under the manufacture warranty. We filed an "Installed Guest Complaint Form" and submitted it on April 29th, 2024. We received a letter from Midwest Manufacturing on May 22nd stating that they were reviewing the claim. There have been no further calls, letter or attempt to resolve the issue from them. The Menards Store Managers have been trying to get a response several time with no luck.Due to the defective product we have requested the material and labor cost refunded. We already paid for the deck once.

  Business Response

  Date: 07/19/2024

  see attached

  Customer Answer

  Date: 07/21/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  Midwest Manufacturing claims that any issue with the lumber is "weathering", however 9 of13 post are twisted, split and cracked causing the rails to bow. It is obvious was not treated correctly before delivered. I spent $10,000 to remove and build a new deck. The cost to replace the defective lumber should be covered as part of the agreement - since I already paid for installation once. Based on the brochure and recommendation relating to the Cedar Tone product, I never expected the quality, fit and finish to be this poor - and would in no way recommend or use this product ever again based on how we have been treated.

  Pictures are attached.
  
  Regards,
  
  ***************************

• Initial Complaint

  Date:10/15/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hello,Purchased the product Ultradeck Quick cap deck cover boards From Menards on April 12, 2016. 180 boards and the hardware needed to install. price of $2563.00 boards. $128.00 Hardware.Originally contacted them abut two issues. First is the boards where shrinking leaving large cracks between the boards. The second issue was some of the boards were "Splintering". After many many emails with pictures the customer service ************ said the construction of the decks were improper. I took great offense to this because the deck was built with the premium lumber that was purchased from Menards and was build well above most deck standards. When dealing with the customer service rep ****** was very unclear with his questions and answers. Basically saying the deck was improperly built. I disagreed with his conclusion because of many reasons. 1) The wood deck boards the decking was placed upon was in great condition. The ************* was installed because of the safety of my grand children. They claimed it was not... 2) The boards were installed in conjunction of the installation instructions. 3) **** also said that compost decking because of they way its made does not shrink. This is not a true statement. It's proven that compost decking will shrink if improperly manufactured This was a point of disagreement we don't agree. A little more to the story, I went to my local Menards store and asked the service pro's about this. One of the store personnel did say he had heard the same story from other contractors/homeowners that had made the same complaint. One gave me a piece of currently manufactured *************** to compare with a older board from my build. They agreed it was different. Please read the attached document to get the rest of the story.Thanks

  Business Response

  Date: 11/14/2023

  See attached document.

• Initial Complaint

  Date:09/30/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I made 2 separate purchases of Exterior composite deck boards . Even though they are the same SKU #, the material is quite different from the first order to the second. There is a difference in texture, dimensions and color. I purchased this material from Menards and their building department managers acknowledged there is a difference, but I was told they cant help me. Ive emailed *******************, Guest Relations for Midwest manufacturing, and explained the situation. I was told to send pictures of the deck material , which I did. Unfortunately, this material needs to be compared in person to fully understand the difference, which Menards has done but midwest manufacturing wont do. Ive tried everything I can at my end, with no resolution.

  Business Response

  Date: 10/12/2023

  See attached document. 

  Customer Answer

  Date: 10/13/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  [Please type your response here.]
  I do not accept the answer they have given. The company continuously states , the color difference is expected from the two different orders . There are other problems with this material . I mentioned before , that there is a height difference , not length.  And texture of surface is very different.  I paid for the best material sold by this company to avoid this problem. Menards assured me , I wouldnt have this problem. 
  Regards,
  
  *******************************

• Initial Complaint

  Date:09/27/2023

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The Ultra deck boards are not of the same quality as the previous boards I purchased from Menards. The boards have a wavy seam and the coating does not have a shine as the original. All I ask is replacement of the 36 boards approximately 160sq ft. I installed over 500 sq ft of the original deck with no problem. This addition was added this year and the contrast and color are completely different. I ask for a rep to look at it and the refused. I talked with ******************* and she just blew me off. I also helped a friend with her deck of 400sq ft with the same material but a different color and the deck is beautiful. Again all I ask for is replacement boards no money. I installed well over **** sq ft of this material and this 160+ ***** gave me nothing but trouble and I believe the manufacturer and an issue with this lot of boards. Thank you

• Initial Complaint

  Date:08/01/2023

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This is my second time submitting my complaint about Ultra Decking boards purchased from Menards. I also submitted a complaint to the *********************** but got the same explaination. We have had two different qualified contractors build the deck and they built it according to the directions. I don't understand how the problem is with the subframe when concrete footings were used so its not touchng the ground, they double checked the levelness of the deck, extra joist boards were added and they were done 16 inches on center like the directions state. Also I would like to know how installation as anything to do with the boards cracking and bubbling up? What I find interesting is if you would read your reviews a good majority of the complaints, people are experiencing the same problems that I am having and everyone is given the same excuse of poor installation. How can every contractor be installing your product wrong? My next step is small claims.