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Business Profile

Collections Agencies

Professional Collectors Corporation
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

This profile includes complaints for Professional Collectors Corporation's headquarters and its corporate-owned locations. To view all corporate locations, see

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    Customer Complaints Summary

    • 22 total complaints in the last 3 years.
    • 14 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:07/07/2025

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Received a call from an out of state number. Stating they were with PCC and that I owed money. Spoke with company to verify what the bill was from and had them send me a breakdown of bills with the information from the company. Received a letter that is not professionally typed. Does not provide any details of what the bill is from. Spoke to manager *** and he was very unprofessional. He told me the bill was from two years ago and another one from a year ago. Stated they were from a doctor that I have never even heard of. He was unable to provide me with a phone number or address from where these bills were from. He said he could provide an email address. Very unprofessional and suspicious of being a scam. I told them I refuse to pay something over the phone unless Im provided more proof of these bills and I will not claim them.

      Business Response

      Date: 07/08/2025

      Per an explanation to the consumer over the phone where both one of my staff members and I stated that the client that listed the bill did not provide us a phone number for the consumer to contact them. Due to the nature of the bills, the consumer would not have had direct contact with the providers. Following our procedure to investigate disputes, we were unable to obtain itemized statements from the providers and the compliance team has cancelled and returned the accounts.

      Customer Answer

      Date: 07/11/2025

      [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 

      Regards,

      ****** **********

    • Initial Complaint

      Date:06/25/2025

      Type:Order Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am not liable for this debt with Medical Diagnostic Imaging L. I do not have a contract with Professional Collectors, they did not provide me with the original contract as I requested.

      Business Response

      Date: 06/25/2025

      This is the first dispute we have received from Ms. ******* The account will be investigated per our policy and in accordance with the law.

      The requested documentation by the complainant is not applicable. Her contract was with the original providers of services and not ***. They have contracted us to help resolve outstanding receivables.  Any further resolution can be discussed with our office pending the conclusion of the investigation.

    • Initial Complaint

      Date:06/12/2025

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am Not liable with Professional Collectors. I do Not have A contract with Professional Collectors. They Did Not provide me with the Original Contract as I requested.

      Business Response

      Date: 06/16/2025

      The consumer has filed multiple disuputes which our office has investigated and determined that the accounts are owed. The consumer did not respond to our written request for more information.

      Our contract is not with the consumer, but with the original creditor with whom he created the debt. He has, in the last 12 months received all other information as requested from our office.

      Customer Answer

      Date: 06/16/2025

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed 
      Regards,
      I have inclosed two documents from my credit report showing Professional Collectors Indicating that they are The "Original Owner" of the debt. I have also sent Professional Collectors Certify mail asking them to show proof with my Wet signature that I created this debt with them and they Never responded. Instead Professional Collectors has Maliciously caused hurt and harm to me by Destroying my credit and by lying to you and I in there Response.
      ***** *******

      Business Response

      Date: 06/30/2025

      Dear Better Business Bureau,
      We are writing in response to Mr. ***** ********* complaint regarding the account placed with ******************** (PCC) related to services provided by ******************
      We received Mr. ******** initial dispute on June 14, 2024. After verifying the debt, we responded on June 24, 2024, sending a detailed itemization of the balance and a description of the services rendered by Basha Diagnostics to the address he provided.
      On July 31, 2024, we received a second dispute, which included a radiology report. However, this documentation did not substantiate Mr. ******** claim that the account had been paid in full by his insurance provider.
      On January 2, 2025, Mr. ******* submitted an additional dispute, stating that the account was the result of identity theft. As we had already received a radiology report indicating the services were provided to him, we requested appropriate supporting documentation for this new claimsuch as a police report or an FTC identity theft affidavit.
      On May 19, 2025, we received a formal cease communication request, which we immediately honored. We also disabled Mr. ******** phone number in our system to ensure compliance.
      Lastly, we responded to Mr. ******** initial BBB complaint on June 16, 2025, providing the information outlined above.
      If Mr. ******* would like to further discuss this matter or provide the requested documentation, he may contact our office at ************.
      Thank you for your attention to this matter.
      Sincerely,
      Professional Collectors Corporation

      Customer Answer

      Date: 06/30/2025

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.

      [Please type your response here.]
      To whom this may concern. Professional Collectors have made NO attempt to contact me in anyway nor have they shown proof with My Wet Signature that I owe the debt According to the Fair Debt Collection Practice Act. Reporting information that they know is inaccurate Or failing to report information correctly Violate The fair reporting credit act. 15 U.S.C.&1692(c). I Do Not OWE Professional Collectors and Never Created any Debt with them and I Need them to remove this fraud from my Credit report. I Need the BBB help. 
      Regards,

      ***** *******

    • Initial Complaint

      Date:05/08/2025

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      The handling of this account demonstrates a lack of fair treatment and ethical standards.

      Business Response

      Date: 05/27/2025

      BBB Complaint Response Case #********

      Dear Better Business Bureau and ***** ******,

      We appreciate the opportunity to respond to the complaint filed regarding the account in question.

      Our records indicate that the consumer has not responded to any of our direct collection attempts. Despite multiple outreach efforts made via standard communication channels, we have not received any direct response from the consumer. The only communication we have received has been an indirect dispute submitted through the credit bureau.

      The consumer has alleged a lack of fair treatment and ethical standards in our handling of the account. We take such concerns seriously and would like to clarify that all actions taken on our part have been conducted in accordance with applicable regulations and industry standards. Upon receipt of the credit bureau dispute, we followed the proper dispute investigation procedures and updated the account status appropriately with the credit bureaus.

      Following the submission of this response to the BBB, we will also be sending our formal dispute investigation results to the consumer via mail. This will include verification of the debt from the original creditor, as well as an itemization of the charges associated with the account.

      We remain committed to transparency and fair practices and are open to working with the consumer should they choose to engage directly in resolution efforts.

      ****** *****

      Business and *************** Supervisor

      Professional Collectors Corp.

      ****************************

      Kenosha, WI 53142

    • Initial Complaint

      Date:04/22/2025

      Type:Order Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am not liable for this debt with PROFESSIONAL COLLECTORS. I do not have a contract with PROFESSIONAL COLLECTORS, they did not provide me with the original contract as I requested.

      Business Response

      Date: 04/24/2025

      We at *** have no contract with Mr. ********* We have a contract with the entity to which Mr. ******** owes the debt that we are attempting to collect.  Further, not only do we have no record of Mr. ******** having requested any documentation for the debt, we have no record of him ever having contacted PCC.

      We encourage Mr. ******** to contact *** in regard to this matter.

    • Initial Complaint

      Date:04/11/2025

      Type:Order Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      This company is engaging in deception to verify debts on consumer profiles. They have not provided relevant documentation they are attempting to collect debt that are not legally owed or verified

      Business Response

      Date: 04/16/2025

      On March 10, 2025, PCC received from Mr. ******* a letter saying that he wanted validation of the debt that *** is attempting to collect from him.  On March 25, 2025, PCC mailed to Mr. ******* the cover letter that he attached with his complaint to the BBB along with an itemized statement for the debt that PCC is attempting to collect.  The itemized statement shows the services that were provided to Mr. ******** the date on which those services were provided, the charges for those services, and any adjustment to the final balance.   

      PCC is not engaging in deception... in our attempt to collect the debt that Mr. ******* owes.  PCC has provided a thorough list of the charges due.  As to his credit bureau report, we have noted his dispute of the debt and reported the debt correctly. 

    • Initial Complaint

      Date:10/04/2024

      Type:Order Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I AM NOT LIABLE FOR THIS DEBT WITH ERMED SC. I DO NOT HAVE A CONTRACT WITH PROFESSIONAL COLLECTOR *** THEY DID NOT PROVIDE ME WITH THE ORIGINAL CONTRACT AS REQUESTED.

      Business Response

      Date: 10/07/2024

      Today we are mailing to Mr. Smith the itemized statements for the
      two accounts that we are attempting to collect from Mr. Smith and that are owed
      to ERMED.  PCC does not have a contract
      with Mr. Smith. PCC has a contract with ERMED.
      We invite Mr. Smith to contact us at any time not discuss these
      accounts.

    • Initial Complaint

      Date:09/17/2024

      Type:Order Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      This account has caused me great hardship. I recently disputed this account on my credit report and no purchase agreement was given as proof that I owe this company the debt. I do not *** this company nor have I signed a contract with them. I am not liable for this debt with RADIOLOGY ******** SC. I have no purchase agreement or contract with PROFESSIONAL COLLECTORS CO.Drivers license #************** DOB ************** LAST 4: 0541

      Business Response

      Date: 09/17/2024

      Our contract is with our client, not the consumer. Service would have been authorized at the medical facility before the services were received.  We would gladly provide further information upon request by phone at ************

    • Initial Complaint

      Date:09/13/2024

      Type:Order Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am not liable for this debt with ***************** PC. I do not have a contract with Professional Collectors they did not provide me with the original contract as requested.

      Business Response

      Date: 09/16/2024

      Professional Collectors Corp.'s contract is with *****************, not with the consumer. We have marked the account as disputed and will investigate and forward our findings to the consumer.

    • Initial Complaint

      Date:09/02/2024

      Type:Order Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am not liable for this debt with *************************** I do not have a contract with Professional Debt Collections. They did not provide me with the original contract as requested.

      Business Response

      Date: 09/03/2024

      PCC is attempting to collect a debt from ***************************.  PCC has no contract with ***************************: PCC has a contract with our client whose debt we are attempting to collect for them from ***************************.  Accordingly, there is no contract between PCC and *************************** to send to her.

      Not only do we have no record of *************************** ever having asked for any documentation for the debt,we have no record of her ever having contacted PCC about the debt.

      We welcome ******************************* phone call to discuss this matter.  She can reach us at ************ or, toll free, at ************.

      Customer Answer

      Date: 09/03/2024

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.

      [Please type your response here.]

      Regards,

      ************************************

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