Business Profile

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Professional Collectors Corporation

Complaints

This profile includes complaints for Professional Collectors Corporation's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

22 total complaints in the last 3 years.
14 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:08/23/2024
Type:Order Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I am not liable for this debt with midland credit management, I do not have a contract with midland credit management, they did not provide me with the original contract as I requested.
Business Response
Date: 08/26/2024
We are not ************************** and we have no affiliation with that company.
Customer Answer
Date: 08/26/2024
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.

*Sorry about that error*
I am not liable for this debt with Professional Collectors Corporation, I do not have a contract with Professional Collectors Corporation, they did not provide me with the original contract as I requested.

Regards,

Javnault *******
Business Response
Date: 08/26/2024
PCC is attempting to collect eight accounts from ******************. PCC has no contract with ******************: PCC has contracts with our clients whose debts we are attempting to collect for them from ******************. Accordingly, there is no contract between PCC and ****************** to send to him.
We welcome ********************** phone call to discuss this matter. He can reach us at ************ or, toll free, at ************.
Initial Complaint
Date:08/23/2024
Type:Customer Service Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I am not liable for this debt with PROFESSIONAL COLLECTORS, I do not have a contract with PROFESSIONAL COLLECTORS, They did not provide me with the original contract I requested.
Business Response
Date: 08/26/2024
We will cancel the accounts and return them to our client. Accordingly, our reference of these accounts on the credit bureau report should be deleted by the credit reporting agencies.
Initial Complaint
Date:07/30/2024
Type:Billing Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I had a surgery done at **** (**********************************) on 06/29/2022. Long story short had some abnormal biopsies that were then sent to Valley Pathology. **** was in the process of shutting down completely at the time. I filed a claim with my insurance, *********** covered all but about $100.00. The claim states IVCH was billed for $1298.00. I received a notice that a collection hit my credit, reached out to Professional Collectors Corp , spoke to *************************, who confirmed the exact date and amount, and said the bill was never paid which is false. I forwarded the claim paid bill from BCBS that I got the same day as well as my correlating payment of $100 to IVCH for the remainder that I owed. She was nasty to me and sent me an email that I am responsible for the amount in full because its from valley pathology and not IVCH. How was as I at two different surgeries in the same exact day for the same exact amount? Its blasphemy. She was extremely accusatory towards me and told me I never took care of it , although I sent her proof!!!! I understand this is her job but clearly when IVCH closed down, somewhere down the line someone dropped the ball. Instead of trying to assist me she wants to accuse me that I never tried to take care of it. I have 0 late payments on my credit report and 0 collections! I am a very responsible adult and dont appreciate being treated this way. Instead of hearing me out she wanted to make me feel little and incompetent. I have proof of payment and it is not my fault now 2 years later they want to now do something about a billing issue that is not my issue. I paid it!
Business Response
Date: 07/31/2024
****************** spoke with our companys representative this morning (July 31, 2023) and was told that PCC will close the account and advise the credit reporting agencies to which we report that the account is to be deleted from Ms. ******** credit bureau reports. ****************** was satisfied with that.
Customer Answer
Date: 07/31/2024
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Regards,

*************************
Initial Complaint
Date:07/29/2024
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I am not liable for this debt I do not have any dealings with either party here professional collections or medical imaging for billing I have requested all information regarding this matter be sent to me and have yet to receive any information.
Business Response
Date: 07/30/2024

**************** received treatment from Medical Diagnostic Imaging, LLC, on June 10, 2022. The account was listed for collection on November 21, 2022. On May 22, 2024, PCC received a dispute notification from E-Oscar. On May 24,2024, PCC mailed validation of the debt to **************** and confirmed the debt with E-Oscar. **************** did not reply to PCC about the debt validation that was mailed to him.

The debt has been reported correctly and his dispute of the debt noted. No one from PCC has harassed ****************.
Customer Answer
Date: 07/30/2024
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.

[Please type your response here.] As I previous stated I have not received any medical documentation or documents concerning this matter once again I am requesting that they forward all information to me. I have not received any services from the above party

Regards,

***************************
Business Response
Date: 08/08/2024
Today we are, again, mailing to **************** a copy of the statement for the account. In the cover letter we asked him to contact us with any questions or comments about the bill.
Initial Complaint
Date:06/30/2024
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
This business is using another debt collections name. They want money and other information from you. I can tell it is running out of a house could here children in background . I believe this company is fraudulent.
Business Response
Date: 07/01/2024
We have never had a phone communication with anyone named ***********************************.
Professional Collectors Corp. has been licensed in the State of WI for over 50 years.
Initial Complaint
Date:05/13/2024
Type:Order Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I have no knowledge or have entered any contract with this company
Business Response
Date: 05/14/2024
In his complaint, ************** states, I have no knowledge or have entered any contract with this company.

As to the second part, our contracts are with the creditors for which we collect and to which ************** owes the debts we are attempting to collect.

As to the first part, ************** called our office on May 2,2024, spoke to our collector, and knew about the debts we are attempting to collect. He told our collector that he would call her back by the end of that day but, as of May 14, 2024, we have no record of him having called back.

************** Desired Settlement is to have the debts that he owes deleted from his credit bureau report. ************** was told that we had advised the credit reporting agencies to which we report that some debts should be deleted from his credit bureau report but that he owes other debts. Any debt(s)remaining on his credit bureau report have been reported correctly.
Initial Complaint
Date:03/15/2024
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I'm not liable for this debt with ****************** I do not have a contract with Professional Collect. They did not provide me with the original contract as requested
Business Response
Date: 03/18/2024
We agree that we do not have a contract with ***********************. Our agreement is with ***** *************** the company to which ************************ owes the amount.

Today I will mail to ************************ a copy of the final invoice from ******************* showing the original amount due, $341.19. Because the debt is owed and due, we have reported it correctly to the credit reporting agencies to which we report. We have noted Mr. *********** dispute of the debt.
Customer Answer
Date: 03/18/2024
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.

I have no contract with said company in response and no contract with **** Brothers for services. Provide any and all payment agreement and or payment plan with said company along with a contract with said company which is required by FCRA. Professional Collectors in violation of FCRA.
Regards,

*****************************
Business Response
Date: 03/21/2024
Please see the attached letter that we will mail to *********************** today, March 21, 2024. The letter addresses this second complaint.
Initial Complaint
Date:03/02/2024
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Want it dropped from my credit report.
Business Response
Date: 03/04/2024
Professional Collectors Corporation (PCC) has four accounts owed by **************** to our clients. She has not paid any amounts on any of the bills. The debts have been reported to the *********** and Equifax credit reporting agencies. All accounts have been reported accurately. Accordingly, we will not, based on Ms. ******* current complaint, be deleting these accounts form her credit bureau reports.
Customer Answer
Date: 03/05/2024
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.

[Please type your response here.]

Regards,

***********************
Customer Answer
Date: 03/06/2024
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.

[Please type your response here.]

Regards,

***********************
Customer Answer
Date: 03/06/2024
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.

[Please type your response here.]

Regards,

***********************
Customer Answer
Date: 03/06/2024
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.

[Please type your response here.]

Regards,

***********************
Initial Complaint
Date:01/29/2024
Type:Order Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I am not reliable for professional, collectors corp I do not have a contract with professional corp, and I did not sign a contract with them
Business Response
Date: 01/30/2024
This is the reply from PCC to BBB Complaint number 21215849:

Professional Collectors Corporation (PCC) is a third party debt collection agency. Contracts for services are between PCC and the clients for which we collect. The complainant does not have a contract with PCC but does have an obligation to pay the debts that are owed to PCCs clients.

Because the debts have been validated, any report of those debts to the complainants credit bureau report is correct.
Customer Answer
Date: 01/30/2024
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.

[Please type your response here.]

Regards,

Flentora *****
Customer Answer
Date: 01/31/2024
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.

[Please type your response here.]

Regards,

Flentora *****
Initial Complaint
Date:07/05/2023
Type:Order Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I am not liable for this debt with ******************* I do not have a contract with Professional collecftors, they have not provided me with the original contract as I requested
Business Response
Date: 07/06/2023

In her complaint, **************** states:

I am not liable for this debt with ******************* I do not have a contract with Professional collecftors, they have not provided me with the original contract as I requested

**************** received services at Froedert South on September 2, 2021 (PCC account # ********* and on September 3, 2021 (PCC account # *********. Both accounts were listed with PCC on January 17, 2022. *************** has made no payments since that date, has not responded to PCCs correspondence, and has never contacted PCC to request the original contract. She is responsible for both debts.

The contract to collect the debts that *************** has not paid is with Froedert South, not ***************** PCC will mail to **************** the itemized statements for the two debts.

If **************** would like to discuss these accounts, she may call PCC during regular business hours and we would be happy to discuss them.

As a Desired Settlement, **************** demand(s)this be removed from my credit report.

The debts have been reported correctly and should not be removed. Again, she may contact our office at any time to discuss the matter.

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Professional Collectors Corporation is BBB Accredited.