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Business Profile

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Professional Collectors Corporation
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BBB Accredited BusinessA+Rated by BBB

Complaints

This profile includes complaints for Professional Collectors Corporation's headquarters and its corporate-owned locations. To view all corporate locations, see

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Professional Collectors Corporation has 4 locations, listed below.

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    Customer Complaints Summary

    • 22 total complaints in the last 3 years.
    • 14 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:01/22/2023

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      In accordance with the Fair Credit Reporting act. This account has violated my federally protected consumer rights to privacy and confidentiality under 15 USC ******* U.S.C **** section 602 A. States I have the right to privacy.15 U.S.C **** Section 604 A Section 2: It also states a consumer reporting agency cannot furnish a account without my written instructions In accordance with the Fair Debt Collection Practices Act. Debt collectors are not allowed to communicate with me under the 15 USC 1692C

      Business Response

      Date: 02/02/2023

      I will no longer be responding to the consumers complaints.  They have gotten frivolous and the consumer is attempting to clear their credit by disputing the accounts through every channel possible. On 1/31/22 the consumer attempted to settle the debt. The original client made a counter and and the only communication we have had subsequently is disputes and complaints. As this  has been going on for over 2 years, and we have responded as required and followed the law, we will continue to not contact the consumer, but will not be removing from *********** as the debt has been validated.

    • Initial Complaint

      Date:10/15/2022

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On Oct 14th 2020,my credit **llection was **** from other entities. On Oct 15th 2020 there was 22 **llection ac**unts added to my credit ac**unt overnight. All of these ac**unts fell off my ac**unt long time ago..Some I don't re**gnize. These ac**unts are date 1 to 4 years old.There was no ac**unts with them on my credit report in years.Can this creditor put 17k worth of debit on my report overnight. No notification, balances are not accurate,and I have insurance. Some ** -pays are on there from my physician that are all paid upon service..To put bills on my report overnight with years of different back dates,and it took years for my medical bills to fall off,then suddenly reappear again cannot be lawful. Please advise.

      Business Response

      Date: 10/31/2022

      The accounts never "fell off" the consumer's credit.  The were removed, as required by the Wisconsin DFI,due to a merger. The accounts are all still active, just with a different company. If the consumer has proof that they do not owe some of the accounts, they can contact our office directly at ************ and dispute the entries on their report - we would gladly investigate to verify everything is correct!

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