Complaints

This profile includes complaints for Mills Fleet Farm's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Mills Fleet Farm has 42 locations, listed below.

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  Mills Fleet Farm

  PO Box 1199 1300 S Lynndale Dr Grand Chute, WI 54912-1199

• 

  Mills Fleet Farm

  1001 Industrial St Hudson, WI 54016-9359

• 

  Mills Fleet Farm

  1815 N Spring St Beaver Dam, WI 53916-1153

• 

  Mills Fleet Farm

  3035 W Wisconsin Ave Grand Chute, WI 54914-1708

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  Mills Fleet Farm

  213 N Taylor St Green Bay, WI 54303-2613

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:09/13/2022

  Type:Service or Repair Issues
  Status:

  UnresolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My complaint concerns ****** Fleet Farm ("FF") damaging the neck to my radiator on 8/16 during an auto service center visit to change my ****** Outbacks passenger headlight. The damage caused the radiator hose to fall off the next day after driving about 100 miles, all coolant to leak out, and my engine to overheat. I asked ****** Auto for their thoughts on the cause, and the mechanic said the neck broke because pressure was applied by FF on 8/16. I arrived at FF on 8/16 shortly after 8:30 AM. I sat and waited for the work, which should have only taken ***** minutes *** per Browns Auto. Shortly after 10 am on 8/16 the manager apologized for the length of time FF was taking - at that point I was sitting and waiting over 1 .5 hours. The manager told me the work was complicated, and they were removing 1/4 of my engine to change the headlight(!!!). My phone shows I called my husband at 10:17 to tell him about this. The work was finally completed around 11:09 AM, as shown on the invoice. I paid $80 for the work. When I got in my car to leave FF, every warning light on my dash was lit. I drove up to the bay and told them all my dash lights were on now (which they should have seen when they drove my car out of the bay), and I asked the technician to get them off since no lights on my dash were on when I arrived. While standing there, the manager came out and repeated several times that their work in changing the headlight would not have caused my warning lights to all come on, which is false. The technician got the lights to go off around shortly before 11:30 (my phone shows I called my husband at 11:18 to tell him about the fiasco). FF has refused to offer anything and has *********************** Auto - telling them security cameras show they did not cause damage. I have asked to look at the footage, but apparently there is no such footage. FF admits removing the air intake valve, which is immediately adjacent to the part that was damaged.

  Business Response

  Date: 09/14/2022

  BBB, ************** has been in contact with our internal claims person and after research and speaking with the individuals involved we found that the issue was not due to the negligence of Fleet Farm, but rather a maintenance issue due to the age and mileage on the vehicle.   

   

  FF 

  Customer Answer

  Date: 09/14/2022

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  I completely disagree with the dismissal of my claim based SOLELY on the age of the vehicle.  **'s invoice does not even show the age of the vehicle.  ** learned the age of the vehicle from the ******* Auto invoice.  Portions of my engine should NEVER have been removed to put in a new headlight.  My warning lights should NOT have all come on my dash at the end of the appointment.  The ******* Auto mechanic that looked at my car on August 19 told me on that initial phone call that the damage to the radiator neck was caused as a result of pressure applied to the neck of my radiator by **.  The damage occurred when portions of my engine were negligently removed during an almost 3 hour appointment to put in a new headlight.  ** had no authority to remove portions of the engine, such as the air intake valve, to put in a new headlight.  I welcome the BBB consulting with a third party mechanic for their thoughts.

  The radiator neck was broken or cracked during the Fleet Farm appointment to change the passenger side headlight based on the following: (1) the timing of the hose coming off of the broken radiator neck the next day after the appointment after only about 100 miles were driven, (2) the fact that Fleet Farm took almost three hours to put in a new headlight, which is over 10 times the amount of time a standard mechanic labor manual estimates as the maximum time required and this extended time indicates ** did not know how to properly perform the work, and (3) the fact that ** admits removing the air intake valve and the plastic covering for this valve is immediately adjacent to the damaged radiator neck.  In fact, it is likely that the radiator hose was removed from the radiator neck that was damaged in order to get at the air intake valve since this hose would have been in the way to get at the air intake valve, and ** likely damaged the neck negligently reconnecting the hose to the radiator neck.

  One thing ** and I can agree on is that both of us wish I had never taken my car there for any type of work.  ** told ******* Auto that there were many cameras on the techs performing the headlight change.  If such footage exists, I would like to see the footage.  ** likely lied about such cameras and footage existing.  I asked to see the footage, but I never received a response, which is why I am pursuing a BBB complaint.  A flat denial based on the age of the vehicle is misplaced.  My warning lights on the dash never came on before the ** appointment in the entire life of my car.  I never had any type of engine issue before the ** appointment (only brakes, tires, a battery and headlights).

  
  Regards,
  
  *********************

• Initial Complaint

  Date:07/25/2022

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Signed up for a Fleet Farm credit card as a promotion was running that the purchase would be 6 months no interest financing. Purchased a riding mower and when statement came, mower was listed as a standard purchase with *****% interest rate. Attempted to call the issuing bank (Synchrony) on June 10th and spoke with ****** I was told there was nothing she could do because of how the purchase was "coded" when processed and I would have to contact Fleet Farm. Immediately called Fleet Farm customer ********************** and spoke with *****. I explained to ***** what happened and what I was told by synchrony. She told me that she would send an email to the person within the Fleet Farm organization that deals with Synchrony to get the charge corrected for the appropriate financing. I was told I should hear back in 48 hours or so. On July 5th, I found that the issue had still not been corrected so I called Fleet Farm again and spoke to *****. I was told she saw the info in my account and would resend the email and I would be notified via email. On **** and **** still not fixed and spoke to *********. Both times assured me email would be sent to correct and I would be notified. Still nothing has been done and I have incurred over $80 in interest to date on the purchase. I want the financing corrected and the interest charges either reversed or reimbursed directly to me. This is a FLEET FARM ISSUE and they just need to contact Synchrony to get the financing program corrected but they are failing to do so.

  Business Response

  Date: 08/02/2022

  Hello ****.  I do apologize for the confusion in correcting this error.  I have been advised that it has been fixed by the credit card company.  Please let me know if this is not the case.  There were a few moving parts here and I wish it could have been handled sooner for you, again our apologies.   FF 

  Customer Answer

  Date: 08/02/2022

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  [Please type your response here.]

  I had contact with Synchrony on 7-29-22 (******) who confirmed the promotional plan this charge should  have been put on.  She informed me that she would work on getting the issue resolved but I have just checked my account and as of 8-2-22 at 3:25pm cst the issue has still not been corrected on my account.  Until it is actually corrected, I will not accept this as resolved.  It is absolutely shameful that it had to come to me filing a bbb complaint before Fleet Farm made any attempt to fix my issue.  The time, effort, and aggravation I have invested is resolving this is ridiculous.
  
  Regards,
  
  *********************

  Business Response

  Date: 08/22/2022

  No one has reached out to me regarding this issue.  I believe now it has been resolved.  I am appalled at the time it took and apologize.  Please let me know if there is anything else we can do at this time.  I will be sending **************** a GC for his troubles.   Please let me know if ****************** account has been fixed. 

   

  *********************

   

  [response]

  Hi **** and ********** had one of our specialists from client affairs (*******) check and she verified that the account was updated on 8/16 with the 6-month promotion requested. This promotion change shows on the account affective 8/16. She reached out to the customer again leaving a VM with update and also left her direct number for him to return her call.

   

  Thanks,

  Customer Answer

  Date: 08/24/2022

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  ***************************** (sp?) left me a message from Synchrony indicating that the promotion has been properly applied to my account.  I have now had the opportunity to verify it is showing a promotional period on my account however, all of the accrued interest has not been reversed.  The majority of the interest has been reversed but there is still a discrepancy of $2.31 to be reversed.  Once this is completed, I will consider the matter resolved.
  
  Regards,
  
  *********************