Complaints

This profile includes complaints for Batteries Plus, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

close

Find a Location

Batteries Plus, LLC has 72 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

BBB accredited

Near

Country

USUnited States

Please enter a valid location.

Filter

• 

  Batteries Plus, LLC

  1325 Walnut Ridge Dr Hartland, WI 53029-8315

• 

  Batteries Plus, LLC

  2830 N Grandview Blvd Pewaukee, WI 53072-5540

• 

  Batteries Plus, LLC

  5474 S 27th St Milwaukee, WI 53221-3726

• 

  Batteries Plus, LLC

  3200 Wellington Place Janesville, WI 53546-1100

• 

  Batteries Plus, LLC

  519 S Taylor Dr Sheboygan, WI 53081-4234

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:10/24/2022

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  October 15, 2022 @ 1:30 - I drop off my iPhone 7+ at Batteries Plus in *******, **. They are to replace the battery. Tech runs tests on phone. Finds it in working order with no defects. I pick up phone 2 hrs later, put it in my pocket, and pay the bill $53.74. Not until I get home 20 mins later do I notice left side of screen is darker than the right side. When I go to Settings to check the brightness I notice it has turned halfway down. It was at 100% when I dropped it off and always stays that way. Immediately call the store and at first the technician denies any responsibility, but then awkwardly says that if its the screen, he will replace it for free. Drive back to store, leave phone for another 2 hours, then return. I am told that now the screen will not even come on. Phone will boot, but entire screen is dark. I am told to leave it overnight and technician says he will call their support line in the morning to figure out whats wrong. I show up as told in the afternoon but tech says he could not fix the problem. The next day I meet store manager who is very sympathetic to my cause. He says their tech was not able to fix the damage he caused, and suggested their phone support people had left for the day. Monday I meet the store manager who is sympathetic to my situation and says that they had broken a customers iPad and they settled the dispute by paying them cash for a replacement. Says I should get a dollar estimate and come back the next day. Talks to owner on phone who is asked but owner wants to mail it to their repair facility which they do. On Thursday I receive an email from Manager saying that *** has deemed the device nonrepairable. I reply with a $348 settlement offer and that Ill pick up phone next day between 3:00 and 6:00. Call on Friday saying I will be late and the technician says hes only permitted to refund me cost of battery & return phone. threatens to call police if Im not calm. Sending owner another settlement offer tonight.

  Customer Answer

  Date: 10/26/2022

  The owner and I agreed upon a cash settlement, but only after I informed him of my BBB complaint and filing of a Consumer Complaint through the District Attorneys Office.
  
  Thank you for the quick response and for ALL you do to protect the little guy like me from big $ corporations. I for one, am grateful.
  
  Sincerely,
  *********************

• Initial Complaint

  Date:08/24/2022

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On July 20, 2022 I paid a $150 deposit for a screen replacement for my phone. Was told it would take 2 days to arrive. 8 days later once I called it has finally arrived. I took my phone for repair and they replaced the screen and I paid my $176 balance. The next day the screen fell off, I took it back to the store and they put it back on. Three days later it fell off again. I took it back in and they claimed to have fixed the problem again. I spoke to the manager about the issue and he was argumentative, but called me a few days later to offer a partial refund of $100. I went for the refund and the staff members did not know how to issue it. A couple days later the screen fell off again so I took it to another store for a second opinion. There I was told that the repair was done incorrectly, they did not use the bracket needed to hold the screen in place. I called Batteries Plus and told the manager/owner about the situation and requested a full refund as they did not do the repair correctly. I offered to return the screen for the refund but he refused a full refund. Now I have to spend another $300 at another shop to repair the phone. The managee/owner also claimed the screen was a ****** screen (phone is a ****** Pixel 6 Pro) and I was informed at the new shop that this is not the case. I called the corporate customer service line and was I informed they could not help because the store is a franchise and it is up to the owner to issue a refund, which he refused. He claims I paid for a service and that service was provided which is not the case as I paid for a phone repair and it is not repaired and has to go to another place for his poor job to be fixed.

• Initial Complaint

  Date:08/15/2022

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Date of transaction: 5-10-21 Amount paid buisness (Batteries Plus): $157.24 Business commitment: Warranty Coverage of free battery replacement during replacement period.Nature of dispute: Returned failed auto battery to local store (#***) 8-15-22 to request free replacement battery per warranty claim. The battery was not misused and store rep tested battery and found battery capacity defective.Business did not resolve matter and store Manager refused to come out his office to address matter.Customer # *************** Original Order *********

  Business Response

  Date: 09/06/2022

  Good morning,

  I have reached out to the individual franchise ownership group and am responding on their behalf. It is to my understanding the customer was able to work with the store on a viable resolution after the warranty testing procedure was completed. We are considering this matter closed. Going forward, this should go through the individual franchise ownership group and not the Corporate office.

   

  Thank you,

  *************************

  Customer Care Supervisor

  Customer Answer

  Date: 09/09/2022

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  *******************************
  

• Initial Complaint

  Date:07/27/2022

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My wife went to batteries plus in ******* ********* to get a key programmed and when the associate was in the process of doing it the car went into protection mode. And now it is locked out and will not start. We have gotten the car towed to the dealership to be unlock, will cost me $300. At the time this happened, the associate said batteries plus was not liable because it was a third party key. We didnt sign any waver of liability or was not informed before hand of any policy. I have reached out to the company manager in the corporate office but have not received any response.