Complaints

This profile includes complaints for Batteries Plus, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Batteries Plus, LLC has 72 locations, listed below.

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• 

  Batteries Plus, LLC

  1325 Walnut Ridge Dr Hartland, WI 53029-8315

• 

  Batteries Plus, LLC

  10724 W Greenfield Ave Milwaukee, WI 53214-2429

• 

  Batteries Plus, LLC

  406 Commerce Dr Madison, WI 53719-4918

• 

  Batteries Plus, LLC

  8377 N 76th St Milwaukee, WI 53223-3207

• 

  Batteries Plus

  3018 Peoples St Ste 106 Johnson City, TN 37604-4148

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/20/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Purchased Battery from Batteries plus 07-2021. Battery went bad 04-17-2023. Manager ****** said I abused the battery because it was low voltage around 1 volt. I don't abuse the battery's and he also said there not in business to loose money. I would just say I guess batteries plus warranty doesn't mean anything. I guess they didn't pay for the battery but they lost a customer.

  Business Response

  Date: 04/24/2023

  Good afternoon,

  I have reached out to the individual franchise ownership group regarding this situation. In my communications with them, the battery was brought into the store at 1 volt, showing it was severely discharged and was not being maintained while not in use. They store explained to the customer that our warranty specifically states A battery with an open circuit voltage of equal to or less than 10V for 12V rated batteries will be charged. If after completing the charge cycle, the battery OCV is less than the manufacturers minimum voltage standard, the battery will be deemed as over discharged and void warranty due to misuse and/or neglect. The store attempted to charge the battery and they were unsuccessful in their attempts. Unfortunately, this battery would not qualify for a warranty replacement. We are considering this matter closed.

  Thank you,

  *************************

  Customer Care Supervisor

  Customer Answer

  Date: 04/24/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  When I purchased the battery I was told there was a warranty. But I was never told it was (conditional.) I understand if I maliciously damaged the battery, but I didnt do that. Also what if you are completely wrong in your analysis ? You say the battery was abused or over charged. I say, I think you are wrong. I think the battery was defective. Something caused it to go bad early. ( Maybe poor workmanship?)  I didn't treat this battery any different than any other battery I purchased in the past. But regardless if this is how ***** you want to be over one battery out of many purchases over the years than I guess I got off cheap. I will just warn all who read this that "know before you buy a battery from Batteries Plus that their warranty means Nothing" !            
  
  Regards,
  
  *****************

• Initial Complaint

  Date:04/19/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Date of transaction was 04/19/2023 I brought my childs phone that we use for homeschooling because the screen was shattered and the battery was a bit slower than it should be. They took the phone and said they would fix it and then they broke it. The phone wont even turn on now when it was a perfectly functional phone when I brought it to them. They gave me back the nonfunctional phone and told me they werent charging me anything but they damaged it and didnt do anything to make it right. Now we do not have a phone that our family relied on every day when I brought it to them to FIX not ruin completely. The address of the specific store is ***********************************************************************

  Business Response

  Date: 04/24/2023

  Good afternoon,

  We have reached out to the individual franchise ownership group and have worked through the situation. The store has reached out to the customer and they have come to a mutual resolution to this matter. We are considering this matter closed.

  Thank you,

  *************************

  Customer Care Supervisor

• Initial Complaint

  Date:04/12/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I came into the store with a simple question regarding my ************* that I had parked out front. Your employee *************************** was brought to me stating that he would know how to assist me with the matter in which I was coming in. He was not only rude but he was also very belittling. His unprofessionalism was quite surprising when I asked him how long he had been employed at your establishment and he stated over a year. He also sexually looked at my 14-year-old daughter. His looks lasted about 15 to 20 minutes off and on for the entire time that he was supposed to be helping me. When I gave him a bit of pushback for not having an answer for me he just said that he would rather speak to my daughter. Keep in mind that she is a minor and she was made sexually uncomfortable by his advances. So I made sure to get his name before I left your establishment. If this does not get settled within the company on private terms I will be reporting to channel 9 I witness News where I have a family member working in the establishment and will make sure that my request does not go unseen.

  Business Response

  Date: 04/21/2023

  Batteries Plus corporate office has been in communication with the individual ownership group of this store and am responding on their behalf. We take these matters very seriously and per our conversation with ownership, they have taken extreme corrective action with this associate so this will not happen going forward.  This situation has been addressed and ownership has also attempted to reach out to the customer with the phone number provided, but contact has not been made.  If the customer would like to make contact with ********************** **************** they can do so at ************** and ask for management contact. 

  Thank you,

  *************************

  Customer Care Supervisor

• Initial Complaint

  Date:03/29/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a battery for ****** it was the wrong battery i went to return the battery with reciept and was told policy changed yesterday the day after i bought it. I had to call the police yo try to help.

  Business Response

  Date: 03/31/2023

  Good morning,

  I have reached out to the individual franchise ownership group and are responding on their behalf. It is to my understanding the store and the customer have worked to come up with a reasonable resolution. We are considering this matter closed.

  Thank you,

  *************************

  Customer Care Supervisor

• Initial Complaint

  Date:03/28/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I went to the location in *******, **, as recommended by my insurance company, to have my screen repaired. Within a week, my phone screen started falling off and would only stay on with the case on. My supposedly waterproof iPhone was totally compromised, to the extent that I had it sitting on the other side of my bathroom while I showered and the steam got under the screen and completely destroyed it. It should've been fixable, and now I'll have to get an entirely new phone out of pocket. Absolutely ridiculous.

  Business Response

  Date: 03/30/2023

  Good morning,

  I have reached out to the individual franchise ownership group and are responding on their behalf. It is to my understanding the customer (***********************) brought the phone into the store on 3/13/23 for a screen repair using their phone insurance. The store performed the repair, which was successful, and the customer picked up the phone. The customer then called the store on 3/27/23 stating the phone had water damage and asked what could be done. The store explained to the customer that this would be a separate claim he would need to make through his phone insurance. The customer then proceeded to tell the store the screen was lifting from the phone. The store asked the customer to bring the phone in so they could look at it, which to date, he has not done. The store is willing to work with the customer to see if there is a solution they are able to come to. We are considering this matter closed.

  Thank you,

  *************************

  Customer Care Supervisor

• Initial Complaint

  Date:03/26/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered a Lawn Mower Battery on order #: EC0046805700 from your store in ****** **. on Sunday March 26,2023. . I got an email notifying me the battery was ready for pickup about an hour later. Upon arriving at the store and entering I was greeted by a voice from the back, and I Quote " What do you Want?" I was shocked by the greeting and responded "to pick up my Battery". At that point someone from the back came out front and responded the he called me and left a VM not to come for 3 hours. I NEVER RECEIVED THE VOICEMAIL!!! This employee was very rude and obnoxious. I looked at the number he called and noticed it was an old # that must have autofill'd when ordering. This employee needs customer skills training to say the least! I canceled the order and will purchase the battery elsewhere, and let everyone I know about the rude treatment by the Batteries Plus employee.

  Business Response

  Date: 04/21/2023

  Good afternoon,

  I have reached out to the individual franchise ownership group and am responding on their behalf. They have stated that the staff has made notes from this experience and will improve from it as they do everyday. They have also been in contact with the customer. We are considering this matter closed.

  Thank you,

  *************************

  Customer Care Supervisor

  Customer Answer

  Date: 04/24/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  Whom ever responded is a bold faced liar!!! There was no one else on the store and the associate was in the back room and yelled "What do you want?" He was not helping other customers  as there was no one else in the store!!! He was not even in the store front area   I was not upset by the fact I got an email stating my battery was ready when in fact it was not ( I can forward the email if needed)  I was put off by the attitude of the sales associate who was yelling at me that he left a Voicemail stating the battery wasn't ready. This sales associate needs customer skills training. I never raised my voice of became abusive toward the sales associate, I just asked to cancel my order and return my money and I left. I don't do business with people like that. 
  
  Regards,
  
  *************************

• Initial Complaint

  Date:02/15/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  went into ************ location and attempted to get my 2020 ****** blank key cut, however, the person serving mis cut the key wrong, effectivity ruining the key. attendant stated he would order a new key, however as of the time of this complaint, No details are available when key would arrive. was told a week ago key would be here today... 2/15/2023

  Business Response

  Date: 03/07/2023

  Good morning,

  I have reached out to this franchise location and am responding on their behalf. In my discussions with them, the replacement key the store ordered for *************** took longer than expected to arrive at the store. The store called the customer when the key came in and **************** came in and picked it up. We are considering this matter closed. 

  Thank you,

  *************************

  Customer Care Supervisor

  Customer Answer

  Date: 03/07/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  [Please type your response here.]
  
  Regards,
  
  *******************

• Initial Complaint

  Date:02/13/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a brand-new battery from this establishment in December of 2021. They installed it for me as well. In November of ************************************* and would not stay running. I went to my car dealership service center, and they performed a full diagnostic of my car and determined there is a dead cell in my battery and until the battery is replaced it will intermittently cause my car to not start. On November 23,2022 I took my paperwork from my dealership to Batteries and bulbs on **** ******* where I purchased from in *******, ** ***** to show them I had a defective cell, and the sales associate did a regular battery test and the battery gave out no reading. He instructed me to turn my car on and the battery reader gave out a good read. The sales associate told me it was nothing they could do because of the read. I stated my car dealership service center performed the same test as he did and had to do a more extensive diagnostic to read the dead battery cell. Employee told me to call corporate and win the battle through them because he can't justify switching out my battery even though it is under warranty. The next day was Thanksgiving, and I could not reach them. I called November 27th,2022 and they informed the district manager would call me. It is now February 13,2023 and I still have yet to receive a call. I feel ignored and disrespected as a customer. They have no concern or care. The employees lack training.

  Business Response

  Date: 03/08/2023

  Good morning,

  I reached out to the Director of Sales and Operations for that store location and it is to my understanding he has been in contact with the customer and they are working on a resolution for her. We are considering this matter closed.

   

  Thank you,

  *************************

  Customer Care Supervisor

• Initial Complaint

  Date:01/17/2023

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I went on line and filled out a request for an appointment today to get the screen fixed on my iPad. Received confirmation of the appointment at 11:30 today. I drove approximately 60 miles. **** I arrived, I was told that my appointment wasnt approved and that they dont provide the service. I asked why it allowed me to enter all the information and schedule an appointment for the repair. He had no comment. I also showed him the sign on the door says we repair iPad screens. He said we do repair them, we just choose not to. I told him I considered this false advertising. He didnt care and his only response was for me to give the bbb a call.

• Initial Complaint

  Date:01/09/2023

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered a battery that costs over $100.00 over 5 weeks ago. The company is not returning emails and claims they shipped another one out and I still haven't received it. I have sent them numerous emails and have left voice mails with no response. This company is acting like a criminal organization. I worked hard for that money and should not be left without a product, let alone with my money taken, alebit 5+ weeks later. Please advise.

  Business Response

  Date: 01/20/2023

  Good morning,

   

  Unfortunately, this order was stuck in our system due to a computer issue. When we were made aware of the situation, we immediately refunded the shipping to the customer, and sent the product out. The customer reached out to us asking for a return label to be sent to him and a refund. We sent him the return label. The customer then reached back out to us and asked that we refund his money as well as let him keep the product. We are unable to issue a refund without getting our product back. We are considering this matter closed.

   

  Thank you,

  *************************

  Customer Care Supervisor